Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Mary

I haven't had it very long, but they answered very promptly when we tested it.

6 years ago

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Verified Customer

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Judy Ruidoso, NM

The rep was very efficient and gave me all the information I required.

6 years ago

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Carmen Chicago, IL

I like everything about the device except it is kind of big.

6 years ago

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Kimberly Grinnell, IA

I tested it and they came right away. They took care of the problem right away.

6 years ago

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Anne Dutton, MT

I like that it's small and easy to use. I like the simplicity of the device.

6 years ago

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Irene Merritt Island, FL

Whenever I've called, they've done what I wanted them to do.

6 years ago

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B Foreman

product delived as stated, no problems with delivery or set up

6 years ago

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Donna

We like how the size of the device isn't that large. It worked great when we tested it.

7 years ago

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Verified Customer

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Barbara Fort George G Meade, MD

Response time is very speedy. Customer service was very thorough and helpful.

7 years ago

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dragica

fast response. professional service. good guarantee, warranty.

7 years ago

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Dennis Cooper

Have not had any problems.Testing seems to work.Have not had to use it yet.

7 years ago

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Shari Allen

No landline required and immediate response! Take a huge amount of worry away!

7 years ago

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Maxine

Good service however for some reason the fire department showed up without anyone calling

7 years ago

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Dean East

Very reliable. I accidentally pushed the button and was immediately contacted.

7 years ago

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Sara Bills

Easy set up and simple use, great customer service everytime

7 years ago

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Carol J. Meltz

So far, so good! We have not had to actually use the device.

7 years ago

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Verified Customer

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Candy Smith

They did not have correct phone # or address for my mom. Thankfully the issue was taken care of early on.

7 years ago

Reply from Medical Guardian

Candy, thank you for your feedback. We're sorry that we did not correctly input your mother's information initially, but we're happy we were able to resolve this for you both. Please don't hesitate to reach back out, you can reply directly to this message, if you have any other questions or concerns. Have a lovely day!

Mar. 14th, 2019

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Verified Customer

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Arthe Kelly

helpful and prompt, very good response time and the customer service is very good

7 years ago

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Melissa

Great customer service, super patient and very kind and helpful.

7 years ago

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Kimberly

Excellent customer service however you cannot hear a very weak voice over the speaker.

7 years ago

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Verified Customer

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John gihlstorf

Equipment doesn't work I've used four pieces of their equipment and in each instance one piece failed.

7 years ago

Reply from Medical Guardian

John, thank you for reaching out. We're sorry to the technical issues you've experienced. We took a look at your account and see that you were able to discuss your concerns with our technical support team and it appears they were able to get this fixed for you. Please don't hesitate to reach back out if you have any additional concerns. Have a great day!

Mar. 14th, 2019

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Verified Customer

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John

My mom accidentally set it off and everyone responded the they were supposed to

7 years ago

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Traci Westman

We have had to use them 2 times in the last month and they were fantastic!!

7 years ago

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Judith Loring

Suport and helpfulness of all personel I feel more secure with my device.

7 years ago

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Ginny Kemp

The Medical Guardian works very well. I find it sometimes it takes a while to update location.

7 years ago

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Ed Poughkeepsie, NY

the customer service is very good. It gives me peace of mind.

7 years ago

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Donna Farris

Just rec'd my pkg 1 mth ago and already happy with the program.

7 years ago

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Anonymous

I think that it is worth the money. The service offered is very prompt.

7 years ago

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Anonymous

It is convenient and easy to use. They are courteous and respond efficiently.

7 years ago

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Joan Gross

They set me up with the equipment and everything, it's a good value.

7 years ago

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Anonymous

My father used this three years ago and had a good experience with it. It does its purpose.

7 years ago

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Vivian Eide

I got this because of the price, and they are very efficient and loyal.

7 years ago

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Linda And David Lotti

I called around and they had the best price. They've tested it so I know it's okay as well.

7 years ago

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Sharon Sandoval

They were nice and got the testing and activating done right away.

7 years ago

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Linda Hiesermann

I've called to check the device and the customer support has been okay.

7 years ago

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Raymond Price

It seems like it works well, I've checked it several times and it seems to be okay.

7 years ago

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Shirley Bayous

During the initial setup, everything went smoothly with customer support.

7 years ago

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Kaye Nash Athens, AL

I have no problem whatsoever, they've been good to deal with.

7 years ago

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Ruby Bush Pearl River, LA

My mom was able to understand everything, and the GPS is easy to program.

7 years ago

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Judy Hartley Philmont, NY

The device is fine, and they were fine when I called to activate it.

7 years ago

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Pauline Harris

Everything was easy to set up and they were good when we talked with them.

7 years ago

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Judy Smith Horn Lake, MS

I like the way they set me up and trained me on what to expect.

7 years ago

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Patricia Christian Scottsdale, AZ

It's a good little machine, if I were to fall it would alert someone.

7 years ago

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Alicia Solis Plainfield, IL

They always respond to whatever I ask, I don't have any complaints.

7 years ago

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Paul Davis Dallas, GA

I like the necklace and bracelet, I think it's priced well for what we need.

7 years ago

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Bryan

Excellent customer service and compassion for difficult situations

7 years ago

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D Smith

Customer Service very knowledgeable and pleasant. Response time very good.

7 years ago

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Wendi

Fortunately we've never used it, but keeping it charged and wearing it is easy

7 years ago

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Sandy Finucane

easy set up of equipment, great customer service, reliable product

7 years ago

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Randy

Great central call-center service and follow-up in emergency situation

7 years ago