Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Richard

Though we have not had to use it, the people who helped us install it were great.

7 years ago

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Verified Customer

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Susan M.

Response within 30 seconds from phone team and 3 min response from Medical Aid Team! BRAVO!

7 years ago

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Verified Customer

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Susan French

Oh just seemed right. I just take it with me when I go out. I have recommended it.

7 years ago

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Verified Customer

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Delores Springer Elizabethton, TN

I had a friend who has it and recommended it. I usually used it everyday in and out of the house.

8 years ago

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Verified Customer

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John Gould Port Richey, FL

Two advertisements on the computer, I looked up your references and your customers feedback.

8 years ago

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Mary And George Udell Cleveland, OH

We chose it for my parents, probably the best price. We haven't used it very often.

8 years ago

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Verified Customer

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Leona Barnes Liberty, TX

I don't use it quite every day, but its very comfortable. It's a great thing to have.

8 years ago

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Verified Customer

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Frieda Wilcox Owasso, OK

Last time I used it, it happened at 9 o'clock at night. They answered and things worked out fine.

8 years ago

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Verified Customer

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Antoinette Rizzo San Francisco, CA

I'm 79 years old, so I thought I'd get this. I use it all day when I'm at home and I also have it on at night. When I test my unit it does take a long time for someone to answer me...

8 years ago

Reply from Medical Guardian

Hello Ms. Rizzo, we are sorry to hear about your Mobile Guardian response time concern. It normally takes 60 seconds or less to connect with an Operator under usual circumstances. If you would like one of our Customer Care Specialists can reach out to you shortly. Please reply to this message if you would like this option. Thanks for your feedback.

Mar. 27th, 2018

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Verified Customer

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Just me. Sun City, AZ

Always ready for alerts, Takes very little space, never runs out of energy, get quick, automatic response to help.,

8 years ago

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Verified Customer

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Marion Pueblo, CO

Easy to use! Answers button quickly On testings. Very courteous and helpful with questions I have.

8 years ago

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Verified Customer

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Mosley Meridian, MS

I have not been disappointed with the service that has been rendered to my family.

8 years ago

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Verified Customer

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Sherman Santa Cruz, CA

It's according as to how I received my billing notice, and to call to have it corrected, which was done.

8 years ago

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Verified Customer

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Prasad Albany, NY

My experience is so far good. Response was less than 60 to 90 seconds to pickup the call

8 years ago

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trini Mililani Town, HI

Their customer service is awesome. They are very kind and will try to answer all your questions.

8 years ago

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Verified Customer

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Jayne Gallagher

The service is comforting. reliable and a constant reminder that help is available.

8 years ago

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Verified Customer

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Jane Refermat Phoenix, AZ

I kind of happened to run into them when I needed it. I haven't had to use it, and hopefully I'll never need it. Still, I wear it every day and it's there in case I need it.

8 years ago

Reply from Medical Guardian

Hello Jane, we thank you for your feedback. We are happy to hear you are not experiencing any issues with your unit. We are happy to be there for you in your time of need. We aim to provide Five Star service. Is there anything we can do to earn a Five Star review from you? Have a great day!

Mar. 27th, 2018

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Verified Customer

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Mary George Wichita Falls, TX

I'll be honest, my daughter was the one that got it for me. I haven't had to use it, but I've called and sometimes they don't answer very swiftly.

8 years ago

Reply from Medical Guardian

Mary, thanks for the review. Under normal circumstances, you should get a response through your device in under 60 seconds. If this is not generally the case for you, please reply directly to this message and we will have a member of our Customer Care team reach out to look into your concerns. Have a lovely weekend!

Mar. 30th, 2018

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Verified Customer

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L.S. Burbank, CA

I think I picked it since it was Wi-Fi based. I've barely had to use it but I like it and they have been very nice.

8 years ago

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Verified Customer

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James Morgan Webster, TX

I've never had to use it, and I hope I never do. They've been quick to answer my questions though.

8 years ago

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Verified Customer

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Tom J

I haven't had any problems because they have been attentive. I would recommend them.

8 years ago

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Verified Customer

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Sandra Franken

They have the GPS tracking, so I can have the Medical Guardian with me anywhere I go.

8 years ago

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Verified Customer

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Rebecca And Alvin, TX

We liked the price and the coverage they offered, but we have not had to use it.

8 years ago

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Verified Customer

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Doris Naperville, IL

Works as it should. Very responsive. No problems at all although battery life could be better

8 years ago

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Verified Customer

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Kristy Sargent Salt Lake City, UT

I haven't had to use them but I know their response time is good when I test it

8 years ago

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Verified Customer

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Shirley Pittsburgh, PA

Have not needed to use them. Set up was easy but hard to review as a result of not needing them. It is a relief to know that I have the service

8 years ago

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Verified Customer

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Lance Bedford, TX

have not needed to use it so far. always get prompt response when i test it monthly.

8 years ago

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Verified Customer

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J A Moore Lubbock, TX

very easy to keep track of time (it did "spring forward" automatically) and temperature

8 years ago

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Verified Customer

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Priscilla Elliot Green Valley, AZ

There are no outstanding features of Medical Guardian. It seems that it took you a long time to respond to my request for help for 2 times.

8 years ago

Reply from Medical Guardian

Hello Priscilla, we are sorry to hear about your experience with your Classic Guardian unit. We would like to resolve your issue. One of our Customer Care Specialists will reach out to you shortly. Thanks for your feedback.

Mar. 26th, 2018

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Verified Customer

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Liz O'Neill

It was the only system which get wifi reception and GPS and I live where there is no cell sevice.

8 years ago

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Verified Customer

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MEL Naples, FL

I have never had to call emergency yet, but service was good in the beginning in setting it up & with checks.

8 years ago

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Verified Customer

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Mary Kay Olson Albuquerque, NM

I forget to check in once a month, but I leave it by the front door and exchange with my watch as I come in and out.

8 years ago

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Verified Customer

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Mae Hazzard Duncanville, TX

I feel safe when wearing it and every time I check it I get right thru to an operator.

8 years ago

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Verified Customer

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Joyce Lathrop Alpena, AR

Had an unfortunate device malfunction and was favorably impressed with the way it was handled.

8 years ago

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Verified Customer

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Raenalle DeGidio Bixby, OK

Excellent, trustworthy system with great customer service at a reasonable price.

8 years ago

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Verified Customer

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Ron Glendale, WV

would have gotten a 5 but a few times when i pressed my button it took several minutes for an operator to connect.

8 years ago

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Verified Customer

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Anonymous Erlanger, KY

They're the best! Glad we made the switch to Medical Guardian from one of the competitors!

8 years ago

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Verified Customer

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anita Brabec Oak View, CA

because the people that were sent during an emergency were rude and clueless . huge Disapointment during a serious crisis

8 years ago

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Verified Customer

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Joan Fischer Tahlequah, OK

We haven't had to use it but customer service did just fine during the set up process. The device seems to work fine.

8 years ago

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Verified Customer

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Anonymous Aberdeen, SD

My son got it for me. I've never had to use it but it seems to work really well.

8 years ago

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Verified Customer

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Leah King Concord, CA

I usually wear it when I'm out and about. They have been very attentive whenever I fall.

8 years ago

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Verified Customer

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Peter E Fort Thomas, KY

I found it through online advertising and got it. I wish it had greater coverage, it doesn't really work everywhere.

8 years ago

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Verified Customer

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Yolanda Stoll San Antonio, TX

They were as good as any other program out there, so I got it. Their billing is atrocious though. They charged me on a card when I had told them to use a different one. They're not very customer oriented.

8 years ago

Reply from Medical Guardian

Thank you for reaching out. We apologize for the confusion. We will be looking into your billing concerns to ensure that we can resolve this situation for you. Have a great weekend!

Mar. 16th, 2018

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Verified Customer

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V.M. Tipp City, OH

After doing some research, it just seemed like a good fit. I've not had any issues.

8 years ago

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Verified Customer

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Anonymous Bayside, NY

My children got it for me, and I had to use it once when I got dizzy. I didn't care for the people that came to pick me up.

8 years ago

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Verified Customer

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Edythe Tanenbaum

My daughter choose it after she did the research. I would rather have something that was all in one, not a piece here and a piece there.

8 years ago

Reply from Medical Guardian

Edythe, thank you for the review. Your Mobile Guardian features a 2 piece design. We may have a product that will better meet your needs, the Active Guardian. The Active Guardian features an all-in-one design with both your speaker and pendant combined into a single unit you wear around your neck. We will have a member of our Customer Care team reach out to discuss the Active Guardian further with you. Have a great day!

Mar. 16th, 2018

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Verified Customer

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B.M. Newton, NC

My father has it, and he's not had to use it, but the communication has been very positive.

8 years ago

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Verified Customer

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Anonymous Atlanta, IN

It was the right alert device for me; it's very good. I think it's great, and I haven't had any problems. The one time I hit the button accidentally, they were right there to ask me what was wrong.

8 years ago

Reply from Medical Guardian

Thanks for the review. We aim for five-star service here at Medical Guardian. You sound satisfied overall with our service. Is there anything we could do to earn a higher rating from you? Thanks again for reaching ou!

Mar. 16th, 2018

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Verified Customer

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Anne Marshall Westlake, OH

My husband chose this for me. I haven't had to use it yet, but it seems to be a good product.

8 years ago

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Verified Customer

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R.D Cincinnati, OH

The device does what it needs to do and I like the two way communication that it had.

8 years ago