Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Johnnie Rock Island, IL

Customer service was vert courteous and answered all of my questions. They were very professional.

7 years ago

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Verified Customer

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Karini

Has been difficult to contact the company for a defective watch. My iPhone tracker gives me more accurate and fasted location than the guardian app.

7 years ago

Reply from Medical Guardian

Karini, thank you for reaching out. We're sorry that you've had difficulties with your Medical Guardian device. If this issue has yet to be resolved, please reply directly to this message with your full name, address and phone number and we will have a member of our Customer Care team reach out to discuss further. Thanks for the feedback!

Mar. 26th, 2019

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Verified Customer

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Valerie Griffith

When I did a test I learned they had my name and address listed wrong.thank God I did not need it for an emergency because there would have been no help for me

7 years ago

Reply from Medical Guardian

Valerie, thank you for your review. We're sorry for the confusion surrounding your name. If this issue has not yet been resolved, please reply directly to this message with your address and primary phone number and we will be in touch. Any information shared in your response will not be posted publically. Thank you for reaching out!

Mar. 19th, 2019

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Verified Customer

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Georgia Gallagher

Our materials did not all arrive when promised, I had to request my husband's. The numbers on the lock box are hard to see.

7 years ago

Reply from Medical Guardian

Georgia, thank you for your review. We're sorry that you experienced delays with regards to when your unit was received, but are happy to hear that we were able to resolve this issue for you. If you are still having issues with your lockbox, we can have a member of our Customer Care team reach out to help out. Please reply directly to this message if you still need assistance with that or anything else. Have a great day!

Mar. 19th, 2019

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Verified Customer

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Roberta. M Hart

Tried to call customer service and no one answered. Husband fell this morning and the response was immediate.

7 years ago

Reply from Medical Guardian

Roberta, we're happy that we were able to be of assistance to your husband when he experienced a fall. We hope that he is doing well. We're sorry that you had difficulties reaching our customer care team, but we assure you that he will continue to be covered in an emergency situation. If you still have any needs to discuss with our Customer Care team, feel free to reply directly to this message and we will be in touch. Thanks for the review!

Mar. 19th, 2019

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Verified Customer

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Sharon Herd

Sell department was wonderful The follow up was great. Representatives were very professional.

7 years ago

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Verified Customer

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Susan K.

my watch needed to be "rebooted" too often to keep it working. Then it was determined there was not enough coverage where I live for it to work as advertised.

7 years ago

Reply from Medical Guardian

Susan, thank you for your feedback. We are sorry that you experienced technical issues with one of our devices and that signal strength at your location was not sufficient for everything to work as it should. We do offer a device option for those with a landline and limited cellular coverage. If you are interested in hearing more about this option, please reply directly to this message. Thank you again for reaching out.

Mar. 14th, 2019

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Sharon

Instructions on how to set up freedom guardian was not clear. Alos not sure what the App is good for.

7 years ago

Reply from Medical Guardian

Sharon, thank you for your feedback. We would love to hear more about what you think could be improved with our manual. With regards to the app for your Freedom Guardian, it is designed as a companion app for family members and loved ones. Through that app, friends and family can track your whereabouts, recieve alerts from your watch, schedule items to a daily planner and more. Please feel free to reply directly to this message with any questions about your device or any input about the manual that you may have.

Mar. 14th, 2019

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R. Nunez Pompton Lakes, NJ

Right pricing for a great and reliable service! Will definitely recommend it to friends and family.

7 years ago

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Verified Customer

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Betty

The price for the service is just right, and Medical Guardian is an all inclusive company.

7 years ago

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Anonymous

Customer service has helped answer my questions. I recharge the device every single day.

7 years ago

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Verified Customer

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Jeanette

Medical Guardian has always been timely and responsive in taking care of any issues that we've had.

7 years ago

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Jean

Customer service has always responded quickly. The device is efficient and easy to use.

7 years ago

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Verified Customer

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Dennis

All I have to do is press the button on the device and I'll get assistance as soon as possible.

7 years ago

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William

I am satisfied with the service. Whenever I push the button on the device, they quickly answer it.

7 years ago

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Jacque Fuller

It has GPS location and does not require a landline. They've been helpful whenever I call.

7 years ago

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Marsha Hendrix

The only experience we have was when we set it up and they were pleasant and helpful.

7 years ago

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Audrey Heath

I accidentally pushed the button twice and I had great service. It works great and I am pleased.

7 years ago

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Verified Customer

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Theresa M Hann

I'm not any expert on these devices but it seems to be okay. The customer service is okay as well.

7 years ago

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Verified Customer

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Nina Hollabaugh

Every time I've called they have been very helpful. Even when we were setting up the unit.

7 years ago

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Verified Customer

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Regina Cacace Duncanville, TX

I've had a hard time logging in and I'm having a hard time getting through to customer service.

7 years ago

Reply from Medical Guardian

Regina, thank you for your review. We're sorry that you've had difficulties logging in and getting ahold of our Customer Care team. We have been experiencing high call volume as of late. If any outstanding issues remain, feel free to reply directly to this message and will we be in touch. Have a great day!

Mar. 1st, 2019

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Cora Nelson Hamburg, NY

This should be easy for my 91-year-old mother to use. It looks like it would work properly and efficiently.

7 years ago

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Brenda S. Callahan

takes too long to answer a call/ the wrist band is very hot for a climate like Florida/ many add-on costs

7 years ago

Reply from Medical Guardian

Brenda, thank you for the review. The wrist band for your device is user replaceable. Customers have had success in taking our buttons to a watch repair shop to swap out the band for something better meeting their needs. Our devices will typically reach one of our highly trained operators in a minute or less. If that is not the case, please reply directly to this message with the full name of the device user, their phone number and address and we will look further into your concerns. Any information shared in your response will not be posted publicly. Have a great day!

Mar. 4th, 2019

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Verified Customer

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Eric D Payne

Easy to use. I can rest knowing that my mom can just push a button anywhere to get help.

7 years ago

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Verified Customer

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Marion Raulston Daughter in law Nancy Prilliman

Service and good product for the price. I have used this product for my mother as well.

7 years ago

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Geraldine Obermiller Charlotte, NC

The equipment looks good and is reasonable. They explain things very carefully and are a good help.

7 years ago

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Verified Customer

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Mildred Woodmancy Suffolk, VA

I like that you can wear the device in the shower and that they always answer when you call.

7 years ago

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Verified Customer

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Harley Central, UT

The service is the same price as what I was paying for the last one, but I get more coverage.

7 years ago

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Verified Customer

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Mable Calvert, AL

I get an immediate response to my calls. I know I can depend on Medical Guardian.

7 years ago

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Brenda Altoona, PA

The device is convenient, accessible, and works fine. I think it is a very valuable service.

7 years ago

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Deborah Theriault

I called multiple times to tell them that we didn't receive it in the mail and they were rude to me. The device is way too large.

7 years ago

Reply from Medical Guardian

Deborah, thank you for the review. We apologize that your experience after purchasing service with us was not satisfactory. We have reviewed the initial sales calls and see that shipping expectations were not made as clearly as they should have been. We have also reviewed your calls with our Customer Care team. We have elevated your concerns to the managers of the employees in question. We appreciate your feedback and assure you that we will use it to improve the customer experience for yourself and others. Thank you for reaching out and have a great day.

Feb. 21st, 2019

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Ronald Dix

I use their customer support all the time. I like all of the options Medical Guardian offers.

7 years ago

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Verified Customer

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Helen Klean

We just had to use it last week and we had a quick response and that is what it counts down to.

7 years ago

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Verified Customer

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Henry Lee

They responded pretty quickly when I pressed the button when I was in my apartment.

7 years ago

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Anonymous

The bracelet is very user friendly. The people are friendly and know what they are doing.

7 years ago

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Peter And Debra Islip, NY

I mostly only use them when I accidentally hit the button. I really do not like the pendant around my neck.

7 years ago

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John Flagstaff, AZ

It was the best buy for my money. It works very well. Customer service takes a long time to answer the phone.

7 years ago

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Anonymous Atlanta, GA

I wear the watch and it is convenient. Everyone I have spoken with has been very helpful.

7 years ago

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Ursula Watertown, NY

When I am traveling it can be set in different states in the US. I wear the watch from morning till night.

7 years ago

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Gloria Jacksonville, FL

The device is comfortable and convenient. It is easy to carry and not complicated.

7 years ago

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Charlotte Raphine, VA

The alert system worked for a while, but it needed charging all the time and it quit bringing up the weather and all that. The company didn't provide and any support. My daughter is going to mail it back today.

7 years ago

Reply from Medical Guardian

Charlotte, thank you for the review. We're sorry that you had technical issues with your device. We assume that your daughter has mailed back your device at this point, but we would still like to take a closer look at your account if at all possible. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will take a look at your situation. Thanks again for reaching out!

Feb. 22nd, 2019

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Allan Abel Minneapolis, MN

I haven't had it very long but so far, they have been responsive and I haven't had any problems.

7 years ago

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Verified Customer

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Anonymous Mansfield, OH

I feel safe because I have it now. They contacted me to help activate it and they've been polite.

7 years ago

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JN Calistoga, CA

It only took like 15 minutes for my daughter to setup and it worked out real nice.

7 years ago

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Norman Mcgraw Minneapolis, MN

They are quick in their response and helpful with teaching us how to use the machine.

7 years ago

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Toni Charles Springfield, MO

Setting up the device went very smoothly. The device is sleek, small and not really noticeable.

7 years ago

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Betty Hicks Smith Walnut Cove, NC

My mother fell outside her house and she used the device and received the help she needed.

7 years ago

Reply from Medical Guardian

Thank you for the review. We're happy that your mother was abe to get the help she needed when she used her device. We hope she is doing well. Have a great day.

Feb. 13th, 2019

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Carolyn Landrum Hephzibah, GA

It is a good device for a good price for me. I wish every senior citizen had one.

7 years ago

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Martin Gage Sherman Oaks, CA

They answer the phone promptly and give you feedback. I like that the device only needs to be charged every few days.

7 years ago

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Alan Mesquite, NV

I have never had a problem with it, so far it is all good. It was really handy to get to.

7 years ago