Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Marcella Sandy, UT

They were great helping me set up. They just ran over all the details of how to use it and what we might need to do. It's for my mother and I feel comfortable leaving her alone.

5 years ago

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Verified Customer

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Thomas Moscow, PA

When I ordered it, it's supposed to come with a carrying case so I could wear it on my hips. It didn't have that carrying case but I talked with the customer service rep who first got the thing set up and he said he would mail me one right away. It's been over a month and nothing's happened and I don't think anything's going to happen. One of the things I dislike is the limited range of the device you wear around your neck.

5 years ago

Reply from Medical Guardian

Hi, Thomas. Thank you for your review. We are sorry that you've experienced difficulty in receiving your promised device accessory. We are going to send you a private message to gather account-specific information so that we can investigate this for you. Thank you.

Jun. 5th, 2020

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Verified Customer

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Linda Newton, IL

It's invaluable as far as I'm concerned. I fell the other morning and the paramedics were here within five minutes. Your operators stayed on the phone with me the whole time. It was a fantastic experience that had to happen.

5 years ago

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Verified Customer

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Mary Douglassville, PA

Well I never had to use it but I accidentally set it off a couple of times and they responded very quickly. They are very alert and any time I call them they are right there. It's a little big, but I guess that's necessary.

5 years ago

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Verified Customer

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Leonor Northbrook, IL

It's easy to wear on the person and it's cheap. We test it every couple of months and it works fine. They answered promptly when we were testing the device, they were pleasant and it was easily understandable. The only downside is I guess they extended the insurance of the device and if you don't take that insurance it's an extra per month.

5 years ago

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Verified Customer

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Gloria Bradenton, FL

I was having ttrouble with it and couldn't get it to work, so I called yesterday and the lady talked me through it to get it tested and now it's suppsed to work. It's soheavy, that's the one thing I don't like.

5 years ago

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Verified Customer

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Robin Indianapolis, IN

I only touched base with them whenI bought the devices and when I checked the battery but they were very clear and seemed kind. I like that I can use it both in my home and away from home.

5 years ago

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Verified Customer

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Marclyn Fort Wayne, IN

Everybody we've talked to when we set it up were very courteous and consciencious and seems like they were very kowledgeable in the system. This seems to be the most cost effective one.

5 years ago

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Verified Customer

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Anonymous Decatur, AL

When my husband was alive, we had to call because he fell. They sent people out here to help immediately, so it works. They answered promptly when I needed them and they have improved the necklace part.

5 years ago

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Verified Customer

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Janet Norwalk, OH

I do like that the voices are very clear and understandable and it's a comfortable feeling talking to them. After I lost the voice activating part it was shipped to me within 24 hours.

5 years ago

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Verified Customer

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Tammy Lufkin, TX

Received our equipment quickly, set up was super simple, and the cellular pendant is perfect for my active mother. Calls are anwered almost immediately (one ring) and the responders are friendly and efficient.

5 years ago

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Verified Customer

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Dianne Albarado Ellsworth, WI

When I looked up medical alert devices your company was rated the Number one of the top five rated medical alert online. We had great service while deciding whether or not to buy Medical Guardian. Very knowledgeable.

5 years ago

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Verified Customer

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Librada Flores

I have accidently pushed the alert button several times and the response team has been very quick and very kind. They spend tjat extra time talking with me to make sure I am ok

5 years ago

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Verified Customer

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Marilyn

I like it because it keep me safe if I fall or injure myself. I know there's someone I can call to come and help me. I don't like, I don't dislike anything about it except that very easy to set off.

5 years ago

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Verified Customer

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Janice Tipton, IN

I like it because I feel safer of course but I wish it was a little bit lighter I think it's a little bit heavier, heavy to have around your neck. I would like to maybe unhook the cord and be able to put it in my pocket when I want to wear a necklace or something like that.

5 years ago

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Verified Customer

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I

I never had to use it yet but I accidentally put it on one day I I pressed on a day and day immediately you know someone called and I just told him I was sorry that it was a mistake that's all

5 years ago

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Verified Customer

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Anonymous Lexington, NC

Concerned about battery charge and how long it holds. There's no notification, you just have to notice it. The information that I received with our product is that that I had to my paper work had to be back in when they had the contract before it was activated but I never got any information from them as to when the contract has been received so can I figured it'd been long enough I went ahead and activated anyway.

5 years ago

Reply from Medical Guardian

Hello, thank you for your review! We're not sure which product you're having issues with but we would be happy to provide you technical support and further assistance with any problems you're experiencing. Please give us a call at (800) 313-1191 to request a new Service Agreement be sent out. We apologize if it was not included in the package. You are still able to use the device. Thank you! - The Medical Guardian Team

Apr. 2nd, 2020

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Verified Customer

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Hubert Scarsdale, NY

Once or twice I have been called by them just to see if everything was okay. They were just testing the device and seeing if I'm okay so I found that to be terrific customer service.

5 years ago

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Verified Customer

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Linda

They answered the call immediately. I got stuck in the pantry and fell. I just pressed the button and my son came immediately and everything was taken care of. It was a good experience.

5 years ago

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Verified Customer

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Arlene

The first time I used it, it took 25 minutes for the EMT's to come. I thought that was a little bit long. I had some problems with the unit going off all on its own. I called customer service and the gentleman was very very helpful and we got it straightened out.

5 years ago

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Verified Customer

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Harriet

I didn't have to wait for a response. They are right there on the spot when it goes off. They want to know if you are ok and if they can help. It's too big around my neck. I thought it was going to be much smaller.

5 years ago

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Verified Customer

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Marion Lincoln Park, MI

Well, I tried it once just to see if it was working and it came on immediately. I like that I don't have to re-battery, charge it. I had one from another company and I had to recharge it all the time and I would forget.

5 years ago

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Verified Customer

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Anonymous Norfolk, VA

Very easy to use. I like the fact that they talk to me whenever it goes off' they make sure I'm all right. I have tested it often, it works well they communicate and I'm very thankful though there.

5 years ago

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Verified Customer

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Janet

People were very nice that I talked to and everything was very pleasant. I like the fact that I can use the GPS with me on my purse and people can find me if something happens.

5 years ago

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Verified Customer

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Nannette

Quick to answer questions; they were very good to answer my questions I called about the watch. they were very good to answer my questions I called about watch. My mother says it's a little too heavy.

5 years ago

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Verified Customer

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John E Georgetown, TX

I think it's worth the money. I've tested the device twice now and they've answered both times. I want to make sure it was working down at the ranch so tested it down there and they answered it.

5 years ago

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Verified Customer

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Martha Merrillville, IN

They're very helpful and concerned about what happens to you. I had to use it because I fell in the bathroom and I couldn't get up. So they were able to get in and help me out.

5 years ago

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Verified Customer

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AS

Even though the instrument works the way they are supposed to but the customer service is pathetic. I tried their number several times for hours and finally once someone came on the line and said they are very busy. She took my number and said somebody will call me and no one ever did. This happened twice. No one ever called me. I needed to find out if I could buy extra base unit which I can place it at one more location but never got a call back so never got my answer. Very poor customer service. I may discontinue their service soon.

5 years ago

Reply from Medical Guardian

Hello, thank you for your feedback. We apologize if you have had a less than satisfactory experience with our company. We would like to take a look into the issue further and reach out to your with a solution. We're going to send you a private message to get your personal information. Thank you!

- The Medical Guardian Team

Mar. 3rd, 2020

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Verified Customer

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Larry

Designed relatively well and thought out. However the wrist bands and ugly and bulky made with a cheap looking thick plastic. The portable base station is designed much better.

5 years ago

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Verified Customer

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Theresa

It is a little heavy but otherwise I like it. When I first got it, we tested it and he was on the phone. With the different questions I ask them, they answered them and I like it very much.'

5 years ago

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Verified Customer

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Sheila Rolla, KS

I have tested it and it worked out just fine and the help I got in the feedback was great. I was having a few problems and they helped me work that out and everything's worked just fine ever since.'

5 years ago

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Verified Customer

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Cliff Pioneer, CA

It's hard to turn it on and off and I have trouble pushing the little button on the back. I tested it when I received it when I first got it. The response is really good. They're very prompt.'

5 years ago

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Verified Customer

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Ronald Moorpark, CA

It seems to work well. The people that answer the phone on the other end are very responsive. We tested it the other day and it works right. The wait times on the phone are usually more than it should be.'

5 years ago

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Verified Customer

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Dolores Errichiello

The only ime I needed it was whenit needed charging and it was in the middle of the night. My family was alerted and told me to put it in the charger. Thank goodness haven't had to press the button for any thing serious, hope to keep it that way. It does give me a sense of security.

6 years ago

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Verified Customer

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anonymous

We thought the salesman was great. He wasn't pushy but got us exactly what we needed. It always works when we need it. It's been tested several times. It works really well and they were very helpful.

6 years ago

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Verified Customer

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5 Conroe, TX

I like that it verbally reminds me to recharge it nice and clear. It is easy to charge. I think it is pretty good. You don't have to get a bunch of equipment and it is very reasonable.

6 years ago

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Verified Customer

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5 Columbus, OH

Easy to put on and off and I haven't accidentally set it off or anything. It seems like a well put together piece of machinery. We tested it right away and it was extremely loud and the response came right in.

6 years ago

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Verified Customer

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5 Cumberland, MD

We called the company for support because it wasn't charging and they quickly solved the problem and we have no other problems with it. They were very helpful and knew right away what to do.

6 years ago

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Verified Customer

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5 Tacoma, WA

The quality is very good. I like the accessibility it provides. The response was very quick. It is quite effective. It gives our family confidence that mom is taken care of. They're very understanding and professional.

6 years ago

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Verified Customer

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5 Clinton, NY

They are very quick to respond and very pleasant. I find them very trustworthy. They were right on the phone asking if everything is okay and were very polite. The device is easy to use but a little big.

6 years ago

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Verified Customer

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anonymous

The only dislike my wife has is the wristband seems to not be comfortable so she wears the one around her neck. We haven't had any problems with it. It seems to work well. We are satisfied.

6 years ago

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Verified Customer

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Donna

When it was purchased we didn't know that it did not work when you fell. When we had this fall with it. They didn't respond. It seems like I have to charge it more than what the paper said. I have to charge it every night.

6 years ago

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Verified Customer

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Linda

When I tested it it was very loud. Then somebody came on the line and asked me if I needed help. They've answered my questions and been there when I tested it. I like the safety of having it on all the time.

6 years ago

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Verified Customer

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Fern

My mother in law really likes the watch. She doesn't want to wear the necklace but the watch she keeps on all the time. We tested it when we first set it up following the test procedures. Customer support answered all my questions.

6 years ago

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Verified Customer

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Barb

They helped me get it set up but I don't know if they follow through and check up. I don't know how it works. I just wish they called and checked on you to know if your system is working.

6 years ago

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Verified Customer

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Bernice Chillicothe, OH

The wristband is terrible. It needs a regular wristband instead of this rubber but other than that it's alright. I wore my neck thing for a month then tested it and it wasn't working. They sent me a new one but now I'm rather wary of the whole thing. It takes customer support way too long to answer the phone if I've pushed the button. It's probably about 3 minutes but that's too long as far as I'm concerned.

6 years ago

Reply from Medical Guardian

Hello Bernice, thank you for your review. Your feedback and concerns are very important to us. We're going to send you a private message requesting your contact details and account-specific information so we can investigate your issue. Thank you!

Dec. 30th, 2019

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Verified Customer

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Peggy Holland, MI

I hit it once by mistake and within 10 minutes the police were here. I tried to cancel it but the device didn't hear me. I had trouble hooking it up but customer service helped me through it and it only took a little bit.

6 years ago

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Verified Customer

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Elizabeth Baraboo, WI

Whenever I've called the customer support they have been right there and walked me through anything. When I tested it when I first installed it the person came on the line and talked me through how it was going to work.

6 years ago

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anonymous Northfield, MN

I've had fast response when I need it. They answer in no time at all. The thing I don't like is the way it swings when I change my clothes. I'm afraid I'm going to set the thing off.

6 years ago

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Verified Customer

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Zelinda Grand Junction, CO

I was motivated to buy it because I had a horrible fall. I think the instructions could be a little more detailed. I didn't understand all the instructions in the beginning and am still vague on a couple of things.

6 years ago

Medical Guardian Reviews