Medical Guardian Reviews

The representative was very good, he only neglected to tell me that they use AT&T cell towers. We don't get good reception with AT&T, if I had known that I wouldn't have purchased it. Besides that, this is a good service and they've been working fine. I'm satisfied with them.

My sister arranged everything when it came to speaking to the representatives and setting up the system. I really didn't have much word in that, however, I'm satisfied with all of it. Evidently everything is alright; it's been working good so far.

I have not had to use it yet but I feel good having it. The woman that called me helped me walk through the installation process; she was very efficient and helpful. I would say it was professional and thorough. Everything went perfect. I feel very positive about it and even told other people about Medical Guardian.

They offer an excellent service and their representatives were great! Due to my COPD, I thought I may need Medical Guardian, so my daughter helped me purchase it. The instructions to set up and use it were very straight forward. The instruction were clear and we set it up without a problem. Everything has worked out just fine in the 3 months I've been with them.

A person recommended Medical Guardian for my father who had a stroke. They are very very nice and courteous. Plus, it was very easy to set up, so we really liked it. He pushed the button by accident once and they called right away, making sure he was okay. Everything was very good.

I was afraid of falling when nobody was around, so I decided to look for a service like this. In my opinion, I've had a good experience with it. Customer Service was also very good with me. The only thing I didn't like is that the necklace is too big; the button itself.

I have the pendant that hangs around your neck or on your wrist like a watch and I purchased a service which response through pressing the button for help. Well I had fallen once and managed to get up and go into the house but I was worried about finding myself alone and unable to get a..like if had broken a bone or something I wouldn't be able to get up so I decided to get one. Well I've only have it a couple of weeks so I really don't know if I'm satisfied with it or not because I haven't even tested it. I haven't have it long enough to decide if I'm satisfied or not satisfied, it's costing me $25 a month so pretty soon I should know.

I did a bunch of research, you know kind of research online with a various companies that offers various services like yours. I got the mobile one...mobile guardian because my mother went missing for few hours. The service has been excellent.

This was done for my mother and I don't recall the specific service that we ended up going with for her, the name of it anyway. So far it's been very good, it hasn't been there long yet just a, maybe a month in a half, six weeks something like that but the service was excellent during the evaluation process that we went through, the people that I talked to were very knowledgeable and helpful so just based on how that interaction went we chose this company and this product.

My mother lives alone and she needed..she needed it. I looked online and I found medical guardian. The customer service people were great, and the system works very well. I'm just glad we haven't had to use it yet. We made a good choice.

I am not well; I have been falling a lot. I decided to get some help. I saw an Ad on tv and purchased this. I am very satisfied. My son lives with me and when he's out of town I feel safer because I know I've got, if I fall or at night or if someone would attempt to break in I could manage the button.

My children told me that I needed this service because I live alone and in the last year I've fallen twice and I need help getting up. I found this company online and I purchased it. So far so good, I haven't had the necessity to use it yet, I just use it to check up and make sure that it is working. But I am glad that I haven't fallen again.

My father was moving into our lower level of our home and we knew we needed something for when he was alone and so I went online and look at different services and that's would be a good match. Customer service didn't offer me a product that I actually wanted and I didn't find out about it until I already had purchased something else, so I was a little annoyed about that. But the system is very easy to use and gets the job done, so everything is good.

I live alone so I like the idea of having something that could help me if I needed it. The service has been outstanding so far. The company representatives are very knowledgeable, and the system I have is very easy to use. Everything is going well.

I bought the medical alert system for my parents. I have to say that this product is very user friendly. My parents were able to get it opened and synced by themselves. My father has used the service several times when he has fallen, and they have responded very promptly. We've been very pleased!

I found this product online. Its simple and easy to use, but I haven't had to use it yet. Tthe company has been great to work with any time I call them though and they answer all of my questions. The price is just right too. I give them a 10.

I got this for my mom. She has been falling a lot. I found this company on google and they had really good reviews. So far we are very pleased with the product. We went with it because it is so simple. We haven't had to use it yet, but I know that it works. We give them a 10.

It was something that I saw and because my mother-in-law lives so far away we felt this would be a good idea. I am satisfied that when I'm there with her she checks with them and they respond. We've never had to use it yet, so I hope were satisfied. At this point were satisfied.

It was very good, I've had no problem in operating it. I‘ve called for assistance to ask questions and they've always answered them. Sometimes I touch it without realizing I did but their always nice when they answer they just wanna know if I need help and I tell them no it was an accident and that's all that I have to do.

It's very good. I got the pendent for the monitoring of my safety you know the one where you push a button if i'd fallen down and I need help so I went on the internet and searched for the best coverage. I had another one prior to this just because I'm disabled my MS and I have equilibrium problems I can fall. Basically I have no use of my left leg so I have had falls in the past and I've had some kind of protection for several years and so I then decided to switch to medical guardian because it was more reliable. The setup was very easy, I handled that all by myself. Easy to understand and very good. My experience with the sales rep was also good. They left out a few things or maybe I failed to ask. I was upset that there wasn't a 24 hour customer service because the monitoring is done separate by a different company then the people who manufacture it and sell the device so it's a different company that they monitor several different accounts so it's not just medical guardian and so that was kind of a bummer that I didn't know previously. I do have some issues about that though that I think that they have that are detrimental to them. Like I said they don't have the people who monitor us, if you call and say I'm at a different address they say, “well will make a note of it.” But you have to call them during their operating hours so it gets into the computer. It's just the last group I was with, if you called the people who were doing the monitoring they had computer access to my account and could update anything, but every time I call in I have to repeat. Even at medical guardian they don't keep my home address in the system. They just deal with where you were last and where you are going to. I can't say I'm going back home because they don't have my home address permanently put in there nor do they have the pin numbers for my lock boxes. That doesn't get saved! It's very irritating! That's the biggest problem I have with them is that they don't retain any of your files. That's unheard of! I'm sure there billing department has my home address and all that you can be sure of that when it comes down to money they go it. To constantly say where I am at and then call and if it's after they close, which I have in my cell phone, I've got a call back during the separate hours. In fact, medical guardian is one phone number I have and it's Monday through Friday 9:00 am to 9:00 pm but on weekends which is usually when we're coming and going there only open from 9:00 to 5:00 and then for our customer service it's provided by a company called mobilehelp and they have an 800 number that you can call them rather than pressing the button and you can call them and say well i've returned home. Well, they don't have any of that data where you can give them your address so you have to again repeat what your front door pin number is, but you really have to call again the next day to medical guardian. I think that is the biggest failing in the system. You have to constantly be calling 2 numbers to update where you are and you have to update what the lock boxes is because we have a home in Northern Wisconsin that we go to and it's got a different lock box and a different key number. So it's just a little aggravating that they don't in this day and age where everything follows you around like a puppy every time you go to a website you get cookies and all this stuff that they can't keep track of your data better...that's my biggest problem with them. I was using a device that verizon had called sure response and they had great data working with another company that was doing the data and that was doing the monitoring. They had several but they would always answer the phone as sure response. They knew if you were a sure response customer just by your phone number and it would come up on the screen immediately if you called or pushed your pendant. The thing was that the pendant wasn't water proof and the transmitter was in the pendant that you hung around your neck and you couldn't get it wet cause it couldn't function so what good is that? So anyway I wanna stay on medical guardian but that would be the biggest problem I have with them.

Excellent and easy to use. Much better than EDT which I had previously had because the button I press for help is around my neck and I had previously had EDT and was not happy with EDT because I had to the actual button only rang where the base unit was which was not very useful because it wasn't with me.

I recently had surgery, and when I had fallen the last time, we decided to get one. The people at Medical Guardian were great to work with. My experience so far has been very good. It is nice to have peace of mind that in the event that I fall, I can press the response button and get someone to help me.

Everything was so simple throughout the entire process from purchasing to setting up. The level of service from the people I worked with was superior. Medical Guardian is probably the very best one on the market. They cover the whole USA and make you feel extremely confident when you're out and about.

My mother lives alone, so after doing a Google search for medical alert systems, I found Medical Guardian. It was very easy to set up. The company has always been very quick to answer any questions we have had. We haven't had any issues at all. Overall, I would give them 10 stars!

I first heard about Medical Guardian on the internet after looking for something for my mom in case of an emergency. We went with the monitor that goes around the neck. My mother had something similar in the past, and we decided that it was time for her to get a new one. The whole process from start to finish has been very easy.

I first saw Medical Guardian on the internet, and my mother saw an ad on TV. We didn't initially buy one of the medical alert systems until I came home one day and found my mother on the floor where she had fallen. I told her that we needed to get her something that she could push if that happened again so she could get help. The peace of mind that has come has been great.

Doctor advised that he needed it. We haven't used it, but we feel safe with it. Sales team has helped us numerous times like when we had a hurricane and they promptly responded within 5 minutes. Perfectly satisfied with it.

Ordered the basic package. We haven't used it for any particular reason other than just testing it once a month. Very easy, simple to use. Very courteous employees and took the time to answer my any questions my family had.

A family member first told me about Medical guardian and I decided to get the mobile and home alerts for my elderly parent who lives alone. Overall, the service has been excellent and customer service has been very helpful. The system is very easy to use and comforting knowing that help is only a phone call away.

We first learned about Medical Guardian through a publication that we got. We decided to purchase it because we are elderly and needed some extra security just in case anything happened. We have the emergency access button and have been very satisfied. The people are also very easy to talk to.

I discovered Medical Guardian while I was doing some online research. I purchased it for a loved who lives alone. He wears the pendant that is monitored. The portable service provides him with safety wherever he is in the country. Overall, the service and sales team have been good. I only wished that they would broaden the scope so it is tied with the local police.

My mother pushed her button and had immediate service. They then went down our call list to reach us. The issue was she blacked out and fell. It didn't register her fall like we were told. She layed there for over 3 hours before she woke and was able to push the button.

I had never had to use it, and I never had to test it. But I have a problem with knocking it on my arm. It's really fragile and it, I just have a problem now it would turn it on. Every time I bump it they always come on. I always get technical support.

I only had to use the fall detection feature once. The responder called me back within a minute, and the ambulance was at my house within five minutes. Outstanding service.

It makes me feel like at least I can get help if I should fall or any other accident. Not real fond of the rope it hangs from. Not very attractive. Look

It is a good product. The charger broke so they sent me a new one. It works every time we test it overall, I am happy with it except for the cost a little too expensive for someone with a fixed income.

I had to make a couple of calls to them and they were very responsive and they were able to answer my questions. He didn't put me on hold. Very professional.

My 94-year old mother is wearing g the Medical Guardian Alert! She is quite happy with it and feels safe & secure knowing help is a push button away! Thank you!

I feel so protected with having Medical Guardian. I have several health issues and have no one to call on in case of emergencies that’s no longer the case, I just have to press a button, that’s so comforting.

The system works pretty well in terms of them calling, and if I say, no, I'm okay, they respond pretty quick. It's just very frustrating that that really only works for me if I'm near the set and I most need it when I'm in the breezeway or on my patio when I cannot verbally communicate with anyone. It would be nice if my little pendant could communicate verbally.

My dad uses Medical Guardian and I was promised a $50 gift certificate when I signed my father-in-law up for the device, but that wasn't provided - the person that provided the gift card I think gave $20 or $25 and said that she had no knowledge of $50. So I think it's deceptive selling. There's that issue and then the wristband that we got was broken.

I haven't had to use it, although I have pushed it by mistake and there's always somebody right there. I did test it once to show a friend how it worked and that was excellent.

It's always there. I haven't used it that much to say how good it really is. It fell off one time when I was doing something and it just said, fall detected, and then I just said, no fall.

I feel it's valuable. Gives me a sense of security. I've wondered if there's ever any warning that your battery is wearing down if you forget to charge it. But that's all, there's nothing that's really a problem.

I'm pleased with it right now. It's working fine for what I need. They were right there when I dropped it, you know, to see if there was anything wrong. So other than that, I haven't really dealt with anybody. For the money, I would say it's okay.

I guess it's pretty good quality. I really haven't looked at it a whole bunch. The gentleman that helped me over the phone, I had gotten a hold of him on e-mail. He got back to me very quickly, helped me set it up, and answered all my questions. He was really nice.

They're very polite when I call. All I do is call and be sure that I've got enough charge on it. They just charged me $30.00 a month and then all of a sudden it went to $40 a month.

Apparently I must have knocked it or something because they called me and wanted to know if I needed help and I said no, I didn't, I didn't call you. I must have just bumped into it or something.

I've had a couple of falls, and guardian did not register them at all. Didn't acknowledge them the only time that it acknowledged. A potential fall was when it, the necklace itself dropped off of the edge of the dresser and hit the floor . Otherwise I am very happy with it

When my boyfriend had an emergency and pushed the button, the operator obtained the information needed and got help heading his way. I then received my call advising me of what happened. Very efficient. Thank you