Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Janet Hawkes And Griffith Matthews

I've had it for quite a while. I actually had it before my husband got to a point where he needed it too. We do wear the devices every day. Anytime we had to test it or something they have been there right away. There's never any delay.

7 years ago

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Verified Customer

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Johnny Howard Youngstown, OH

I just saw the ad and liked it. That was the main reason I got it. The button is easy to carry around but I really haven't had to use it, thank goodness. The little bits of interaction that I've had with them have been fine. I've always gotten the help that I need.

7 years ago

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Verified Customer

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Helen Sharp Milford, DE

I got it for my mother who is 97 years old. At that point she was living alone, so she would use it if she had an emergency or if she was frightened. Sometimes she had to push the button twice in order to get someone to answer the phone. I'm not sure if that was something to do with the service or the technology, but they just never answered on the first ring. We had to push twice every time. Still, they were there when we needed them.

7 years ago

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Verified Customer

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Annie Willison Glasgow, KY

I'm mostly by myself so after I had a stroke I decided I needed to have something to get help if I needed it. It's a handy thing to have, I can use it to get in touch with someone if I need to. It's a really good thing to have if you are by yourself like me.

7 years ago

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Verified Customer

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Helen Jane Comstock Aberdeen, MD

I think I got it after seeing an advertisement for it somewhere. I pay $35 a month for the service, which is reasonable. Thank God I haven't had to use it too many times. On a typical day I don't normally go out of the house, but I wear it. I could need it any time of the day since I'm 90 years old. The one time I needed it, somebody came out and helped me get back up. The only complaint that I really have is in regard to the button. When I press it, it seems to take them some good time to respond and talk to me. It's not long enough for me to worry, but it makes me a bit anxious.

7 years ago

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Verified Customer

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Audrey Ingle Des Arc, AR

I got it because I'm 90 years old and I live alone. I had to use it one time when I fell out in the yard. I wasn't sure if it was going to work because I was really far away from the base, but it worked out fine. I haven't had any trouble with it.

7 years ago

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Verified Customer

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Angeline Yordanoff Houston, TX

I chose them because they had high ratings and I thought they were qualified for the job. I test it every now and then but I have to push the button 2 or 3 times before I get an answer. It's also not loud enough when they answer. I'm still satisfied with the service they give me though.

7 years ago

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Verified Customer

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Cecilia Weislo Fort Worth, TX

I chose them because I didn't have to have a landline to use it. When my mother fell and couldn't get back up, she had to press the button. My family was called and we went into her house to pick her up. It worked very well and they were very professional and thorough.

7 years ago

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Anna Witt Fountain Inn, SC

I haven't had to use it for anything other than a routine monthly check. The representative that responds is always courteous, knowledgeable, and always get back to me fairly quickly. I do think they could improve on the speed a bit, but other than that it's all good. I wear the band on my wrist. Since the button is small, it's easy for me to handle it and carry it around anywhere I go.

7 years ago

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Verified Customer

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Rose E Free Soil, MI

At night there's someone with me, but during the day I'm on my own. I couldn't be by myself after I had 3 heart attack and a stroke, so I got this. I haven't had to use it but I feel a lot safer now staying here by myself. I know they are available in case I need them. I'm happy with what I have and the price that I'm paying for it.

7 years ago

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Verified Customer

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Connie Hudgins Olivehurst, CA

I am 76 years old and have an acre of land that I take care of. When I'm out collecting walnuts, almonds, or just doing anything out there, I make sure to have it on me in case I fall. The equipment is easy to use and whenever I check it they are quick to answer.

7 years ago

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Christopher Williams Roseville, CA

I signed up with them 2 years ago. I think they were the most responsive company when I called, other places took days to get back to me. Since then I've only really used it once but things went fine. I'm a bit disappointed because no one followed up with me afterwards to make sure that everything had gone well. Other than that, I don't think they're using the best technology. It's just hard to hear them from the unit.

7 years ago

Reply from Medical Guardian

Christopher, we are always looking for ways to better interact with our customers and appreciate your feedback in that regard. We are happy we were able to help out when you needed us and hope you are doing well. With regards to our products, we are always looking for new ways to better serve our customers' needs. Feel free to reply directly to this message if you are interested in learning more about any of our newer products, including our Active Guardian. Like your Mobile Guardian, it is intended for use both at home and on the go, but with some added benefits, including increased battery life. Have a lovely day!

Apr. 3rd, 2018

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Verified Customer

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Frances Williams Spokane, WA

They were the only company that we called, but they suited our needs. We make sure that my mom always wears it when we're not home. She has never had to use it but the times that we've tested it things have worked alright. Their employees are very friendly.

7 years ago

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Verified Customer

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Doris Mccollum Hillsboro, OR

My daughter decided to get it for. I wear my button all the time. I needed to use it once when I was out in the yard. I hit the button but when the thing just fell apart and broke. I haven't gotten around to replacing it yet.

7 years ago

Reply from Medical Guardian

Doris, thank you for reaching out. We will be in touch about your button. Have a great day!

Apr. 3rd, 2018

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E.W. New Orleans, LA

I've had to use it one or twice and we've had quick responses as far as I know. Once I just fell unconscious and, next thing I knew, I was in an ambulance on my way to the hospital. They seem to be very nice people and they do what they're supposed to do as far as I know. I haven't had any problems with it and have gotten good results. I guess it could always be cheaper though.

7 years ago

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Verified Customer

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Eleanor Matthews Alpine, CA

I got it since I really needed the protection at home. I've had to use it a couple of times. On one occasion I fell and broke my hip, a different time I fell when I was getting out of a cab. Both times they were prompt and courteous when they responded and did a good job. They've taken good care of me.

7 years ago

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John Anastasi Chicago, IL

I will put it on in the morning and whenever I get up at night. I always make sure that it's charged before I go to bed and keep it by my bed on a table. When I need it, I just push the button and talk to the person that answers. It always works for me and does that it's supposed to do. The only thing is that I keep rolling over it and triggering the alert unintentionally. I don't know if there's anything they can do about that.

7 years ago

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Verified Customer

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Jean Riley Winter Park, FL

I switched from a different company to Medical Guardian. I haven't fallen down or anything but so far I'm very happy with it. The only problem that I have is with the wristband, it's too big. I actually had to punch extra holes in it to tie it down and around my hand. The service is also a little pricey.

7 years ago

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Verified Customer

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Doris Nimmo Marshfield, MO

I fell on the floor once and was there for quite a while. I didn't think I could get back up on my own, so I pushed the button. Everything turned out well. They were here really soon and helped me get back up. They were very alert and called the people they were supposed to call. I think it's all working well.

7 years ago

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Verified Customer

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Mary & Julius Nemeth Columbus, OH

We've had several services before that we didn't like. We decided to try this one and so far we've liked it better than the rest. When we need it, we get help quickly. Basically, all I need to do is push the button and the people come on right away and send out the emergency squad. One thing I don't particularly like about the device is the light that shines from it. It's on all the time and since we have it in the bedroom we have to angle it so it doesn't bother us at night.

7 years ago

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Verified Customer

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Kenyon Parker Frederick, MD

The device is very customer friendly and easy to manipulate. I also like the fact that it is portable, so I can take it with me wherever I traveled to. I've been satisfied with the service so far. When I press the button they are very efficient and quick to respond to me.

7 years ago

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Verified Customer

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David Ohlendorf Kersey, CO

I got it because it worked throughout the continental United States. I wear it all the time, no matter where I am, just in case I need it. I haven't had to use it yet, except for testing that is. The response I've gotten has been great so far.

7 years ago

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Verified Customer

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Peggy F Chandler Goodrich, TX

I was getting less steady on my feet, so I started looking around for a service like this. When I found it, I decided to go ahead and get it. I've had it for 2 or 3 years now but I've never had to use it. When I first got started and registered, I scheduled my payment to start on a certain date but there was a bit of a mix up. I just contacted them and someone got it straightened out for me.

7 years ago

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Penny Hammack North Richland Hills, TX

Their system seemed to be the best at the time, that's why I picked it. I've fallen once since I started using it. They sent out somebody for me and things worked out well. The main reason I'm not very pleased with the service is the system itself. There's too much weight on the buttons and it's too much to be carrying around. Since carrying it in my pocket or belt is not really an option for me, it's very cumbersome. I also found out fairly recently that it's a little more expensive than some of the other medical alert systems out there, including the ones that have fall protection.

7 years ago

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Verified Customer

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Raymond Beatty Sun City, AZ

We received some information about them and since it looked like a good deal we went ahead and got it. My son insists that I wear the device on my neck all the time and I try to do that since I have a tendency to fall a lot. I can be walking along or sitting down and I'll just fall over. It can happen at any given time. I just have a balance problem, I guess my brain is not hooked up right to my legs or something. I've had a number of falls both around my house and also while I'm out in different places. Just in the last month I've fallen 3 times. Last Friday I fell and broke my toe but I was able to get to the doctor alright. One time when I needed to use it they weren't really quick, but they got here. They got to me and took me to the hospital in case there was some damage because of the fall. Actually, my son was the one that called them with it, so I'm not sure how quickly they answered the call. Still, I know that with the device I can get help very quickly whenever I fall. All I have to do is punch the button and I'll get a response. The only imitation I've found is that I have to be in or near the house for it to work. It's also a little expensive. We're on a very low income so I can't afford a lot of the bills that come from the hospital.

7 years ago

Reply from Medical Guardian

Raymond, thank you for reaching out. We're happy that you have been able to use your Home Guardian when you needed it. We did want you to be aware that we do have mobile options available that would offer you protection both in your home and on the go. Please reply directly to this message if you would like for a member of our Customer Care team to reach out with additional information about our mobile options. Have a great day!

Apr. 2nd, 2018

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Verified Customer

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Mary Lukens Abington, PA

Everything has been fine for me so far. Most of the time I don't even realize that I'm wearing the thing. Sometimes I even forget to take it off when I go out since I have to carry the GPS thing instead. I haven't really had to use it but I have bumped it by accident. They've been very kind and informative when responding to those calls.

7 years ago

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Verified Customer

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Nellie Faye Prescott Wrens, GA

I use it from the time I get up in the morning until I go to bed at night. I don't wear it if I go to town or church though. I've only had to use it one time and they were really nice. They are there when I need them and give me good service.

7 years ago

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Verified Customer

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Geneva Standeford Disney, OK

I just saw a commercial for them on TV and decided to get it for my mom. She wears it all day long, 24/7. One time she fell in the middle of the night and we didn't know until they called us to alert us. They were very prompt.

7 years ago

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Eva Weisel Los Angeles, CA

My children did the research and decided to get it for me. I've used it before and they have responded to my requests. I'm mostly satisfied with it. The only thing is that last August my husband passed away so I called to check on the premiums that we were paying. I thought we were paying for two people, but apparently the premiums are per household. It doesn't matter if one or two people are using it, the premiums are the same...

7 years ago

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ThomasVincent

One thing I don't like is that it frequently goes off without me even touching it. I'd be taking snow off the car roof, slamming the garage door close, or doing something like that, and the alarm will go off. It's driving me nuts. I was shopping the other day when that happened. I didn't even know it that they were trying to call me. The most upsetting thing is that they call my daughter and son in law and then send an ambulance to get me. I mean, I still think it's a wonderful service, I just don't know what to do about that.

7 years ago

Reply from Medical Guardian

Thomas, thank you for reaching out. Regarding your buttons, we would love to look further into your concerns. Would you be willing to help us locate your account? Any information you share in your response won't be posted to . It will only be shared directly with Medical Guardian. If you could provide us with the full name of the user and any other identifying information (i.e. address or phone number), we can look into your situation more thoroughly. We hope you have a great day!

Feb. 28th, 2018

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Janet Brattain Fort Wayne, IN

I got it because I live alone and needed the service. Right now it's just sitting on the charger, I don't even have it on me. I've only turned it on when I was playing cards and accidentally bumped it. They called as soon as I pushed the button and got in contact with me. I know that they are there for when I need them.

7 years ago

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Verified Customer

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Betty Capps Brentwood, TN

I have been with them for several years and I've been pleased. Thankfully I haven't had to use it for an emergency yet, but I've checked it just to see if it works. I feel better knowing that the device is right here by my bed and that I can use it to get help.

7 years ago

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Verified Customer

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Violet Buzzard Ponca City, OK

My daughter checked out all the companies and picked this one for me. I call them whenever I fall, doesn't matter if it's outside or inside of my house. They always come out to help me. If I haven't called in a while, they check in on me to make sure I'm alright.

7 years ago

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Kathy Sartell-Will Minneapolis, MN

I had my leg amputated and spent some time in a nursing home. When I first came home after that, I was getting out of bed and fell. I picked up my Medical Guardian, pressed the button, and they answered right away. They sent out the police officers to help me up and that was that. I have it in the counter charging all the time so it's always ready.

7 years ago

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Verified Customer

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Martha Clements San Mateo, CA

My children told me about it, so I decided to get it. I have it with me all the time but I've never had to use it. I just wish everything was in one piece so I didn't have to carry two things for it to work properly. Otherwise, it has been fine.

7 years ago

Reply from Medical Guardian

Martha, thank you for reaching out. We are happy that you are making good use of your Mobile Guardian overall. We do have a newer device, the Active Guardian, that may better suit your needs as it offers the same portability with an all-in-one design. We will have a member of our Customer Care team reach out to discuss this option with you shortly. Have a lovely weekend!

Mar. 30th, 2018

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Verified Customer

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Maria Zepeda Immokalee, FL

I got it because my elderly 90 year old mom needed it. She wears it but hasn't had to use it yet. The device is fine though and we've never had any issues with it. I'm just happy that we got it, I'm sure they will be there for her if it's ever necessary.

7 years ago

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Verified Customer

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Alicia Pardo Chicago, IL

My mother uses the pendant around her neck and she's comfortable with it. It's just very light and easy to use. Whenever we call them with questions they give us the answers that we need. We haven't had any problems with them, it's a very good product and we're happy with it.

7 years ago

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Verified Customer

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Donna Diekmeier Rochester, NY

I heard about them on the TV and decided to call them and get it. The button lights up so I can see it even at night. I've never used it though I've pressed the button accidentally once. It took them quite a while to respond, I was surprised by that, but they were very supportive when they answered.

7 years ago

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Verified Customer

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Margaret Memmer Wheatland, WY

I got it as a Christmas gift from my son and his wife. They just decided that I needed one and chose it for me. I've had it for 2 and a half months, but I get along well with it. I don't wear it outside because I'm mostly in my house, but I wear it and enjoy having it. I'm pleased with it.

7 years ago

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Verified Customer

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Celia Martin Fernandina Beach, FL

This is now my second year with them and I've been pleased with it. I have not had to use it for an emergency yet, but I've created a lot of false alarms. They have been very responsive to those and usually all I have to do is tell them that I don't have an emergency or a need for it. It all seems to work well.

7 years ago

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Joyce Foxx Oak Harbor, WA

I did a lot of research beforehand and since they were highly rated I picked them. Less than a month ago I had to use it when I fell out in the yard. They got me to the hospital, but everything worked very well. They met my needs right away. The only thing is that the battery on the device doesn't last very long. I have to put in a new battery way too often. I also wish I could take it with me on vacations or when I travel.

7 years ago

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Danny Keck Fayetteville, TN

I had to use them once while I was in the shower. I got dizzy and fell in there, so I called. When the woman came on the line I kept telling her that I was laying on the bathroom floor, but she couldn't hear me. Later on they transferred me to another man that could hear me and that called my fianc' to get me up, but I had to wait an hour on the floor for them to do that.

7 years ago

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Nancy Tarvin Anderson, IN

My son picked this one out for me because he thought it was the best one. It's handy in case I need it. I've only used it one time and they came out and got me to the hospital in a manner of minutes. I was quite content with that. They were really good and took care of me.

7 years ago

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Verified Customer

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Leona Aden Rockford, IL

It always works when I need it. We had a thing were all of our power went out and it brought our medical alert system down with it. They came out shortly after that, upgraded the system, and fixed everything for us. It wasn't that bad.

7 years ago

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Penny Warkentin Redding, CA

My daughter picked it up because of the cost I think. One time I fell down and had to drag myself to the base unit to press the button because mine didn't work. It took them a while to get to the phone, the machine kept saying call in progress, but when I finally got them on the line they sent someone out for me. I called them afterwards to see why the button hadn't worked and they sent out a new one right away. The price is very high, especially considering that calling 911 would've been just as fast.

7 years ago

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Eugene Rigdon Kannapolis, NC

I didn't decide to get it, my daughter did. She has been on the medical field for quite a while and she was the one that found them and decided to go with them. As soon as I get up in the morning I put it on and make sure it's on. It works. I've had to use it a couple of times and they've always done the job quickly and easily. They have been good to me, I've had no problems with it.

7 years ago

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Verified Customer

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Tickle Ragland Hodgenville, KY

When I called I found the representative to be very helpful, so I signed up on the spot. We got it for my mother and she has used it a couple of times already. Everybody has been very prompt and helpful. We're pleased with it.

7 years ago

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ET Surprise, AZ

I had a different system that just wasn't as good as Medical Guardian has been. I used it once and they were here promptly and took me to the emergency room. Though...I'll have to leave the service at the end of the year because I'm moving to a different facility. They have their own medical alert system there.

7 years ago

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Verified Customer

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Susan Meyers Denver, NC

I have never had to use it but I have pressed the button twice to check it. I was able to get a hold of somebody and made sure that the device was working just fine. It does take quite a long time for someone to answer the phone though. They're not quick at that.

7 years ago

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Margaret-Pennsylvania Gladwyne, PA

They were very kind when I called, walked me through the program and how everything worked in a clear, understandable way. They followed up with my parents to make sure everything was working right and are always very nice when I call with questions.

7 years ago

Medical Guardian Reviews