Name: Medical Guardian
Rating: 4.1

check_circle

Verified Customer

star star star star star

larry lattina

not had any problems. they were easy to set uo

5 years ago

check_circle

Verified Customer

star star star star star

William Witt

It works very well and it is great to have a backup

5 years ago

check_circle

Verified Customer

star star star star star

Hugh Klein

Prompt, excellent service and no problems.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Kathleen Holtz

We haven't needed to use the system, so we have no idea how well it is going to work.

5 years ago

Reply from Medical Guardian

Kathleen, thank you for your review! We thank you for choosing Medical Guardian to provide you with security and peace of mind. Thanks again for your review, and have a great day!

May. 22nd, 2019

check_circle

Verified Customer

star star star_border star_border star_border

Ricky

Because there is no tech support after 9pm. I guess no one would need help after 9pm. Good job !!!!

5 years ago

Reply from Medical Guardian

Ricky, thanks for the review! We are sorry you found your customer service to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

check_circle

Verified Customer

star star star star star_border

Catherine P. Marschner

Great service; good for hard of hearing people; easy to use and follow-up

5 years ago

check_circle

Verified Customer

star star star star star

Carolee Meisinger

I have not had to use the service but testing has gone well

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Patricia Dunham

I never hooked it up or used it we've moved do not intend to use it so stop charging for something I've obviously never hooked up or used.

5 years ago

Reply from Medical Guardian

Patricia, thank you for the review! We are sorry you found the cancellation procedure to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch to help you finalize your cancellation! Thanks again for reaching out!

May. 22nd, 2019

check_circle

Verified Customer

star star star star star

Danny

They speak English and very accommodating

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Harry Evans

ease of use, but not sure it's always working-test on monthly basis; Lock box doesn't work

5 years ago

Reply from Medical Guardian

Harry, thank you for your review! If you are unsure about the functionality of your system, then please feel free to test it more frequently than once a month. We do NOT charge our customers additional fees for pressing their button and would happily take your test calls at whatever frequency gives you peace of mind. We are sorry you are finding your lockbox to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

check_circle

Verified Customer

star star star star star

Guy Mesquite, TX

The service is very convenient and quick.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Joplin, MO

Customer service is very thorough and the GPS capabilities are excellent.

5 years ago

check_circle

Verified Customer

star star star star star

Janet Rock Creek, OH

Customer service answered my questions very quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Lynn Freedom, PA

Customer service responds quickly and they are very polite.

5 years ago

check_circle

Verified Customer

star star star star star

Michael Redding, CA

Products & Service/ price. Quality. Good support. Easy use.

5 years ago

check_circle

Verified Customer

star star star star star

Debra Dyer Tampa, FL

Equipment arrived on time and was easy to set up

5 years ago

check_circle

Verified Customer

star star star star star

Claire summers Marietta, GA

Always respond promptly and politely when device drops

5 years ago

check_circle

Verified Customer

star star star star star

Jerry stanfill Carrollton, TX

Technical support very courteous and helpful

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

They have been very connected with us.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

Medical Guardian is a reliable company that I can count on.

5 years ago

check_circle

Verified Customer

star star star star star

Asela Hollywood, FL

Customer service was very professional and courteous.

5 years ago

check_circle

Verified Customer

star star star star star

Sally Amboy, IL

The device and service is very reliable.

5 years ago

check_circle

Verified Customer

star star star star star

Jean Hovland, MN

The company answered my alert calls right away.

5 years ago

check_circle

Verified Customer

star star star star star

Gertraud

Response is immediate, even if activated by error

5 years ago

check_circle

Verified Customer

star star star star star

Mary Estock

Helpful staff. Easy return policy. Quick response.

5 years ago

check_circle

Verified Customer

star star star star star

Dorothy Pagliughi

Equipment functions better and doesn't activate by itself

5 years ago

check_circle

Verified Customer

star star star star star

annettemifsud

response time was quick upon our last call

5 years ago

check_circle

Verified Customer

star star star star star

Nadine Scarlett

always there in a matter of time on the phone

5 years ago

check_circle

Verified Customer

star star star star star

Liz Burton

Excellent product & service, great staff, reasonable price

5 years ago

check_circle

Verified Customer

star star star star star

Leslie Brannman

I touched the button and they came right on

5 years ago

check_circle

Verified Customer

star star star star star

Frances

Feeling safe at home and elsewhere. Courteous support

5 years ago

check_circle

Verified Customer

star star star star star

Steve Bechtol

Great customer service. Product arrived in a timely fashion

5 years ago

check_circle

Verified Customer

star star star star star

Carol

Product allows me to travel alone without worry.

5 years ago

check_circle

Verified Customer

star star star star star_border

Cris MacKenzie

Followed their contact decision tree until someone was contacted and responded

5 years ago

check_circle

Verified Customer

star star star star star

Anthony Bingmon

GOoD customer service & friendly. Keep up the GOoD work.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous Las Vegas, NV

There is a quick response with Medical Guardian.

5 years ago

check_circle

Verified Customer

star star star star star

Dave

The customer service answers my questions.

5 years ago

check_circle

Verified Customer

star star star star star_border

Anonymous Tuttle, OK

Test it when it was first installed and I think the device is convenient.

5 years ago

check_circle

Verified Customer

star star star star star

Sydney Lebanon, OR

The equipment is made simple and easy to use.

5 years ago

check_circle

Verified Customer

star star star star star_border

Clarence New York, NY

I haven't had to use it yet but I've tested it and it's worked fine.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Anonymous Dover, DE

It took a while for the operator to answer but the customer service is very helpful.

5 years ago

Reply from Medical Guardian

Thank you for the review. We are happy that you are satisfied with your customer service experience overall. If you want us to take a closer look at response time for your device, please reply directly to this message with your full name, address and phone number and we will look further into your concerns. Any information shared in your response will not be posted publically. Have a great day!

May. 1st, 2019

check_circle

Verified Customer

star star star star star

Dean Camarillo, CA

I wear the device day and I hardly know it's there.

5 years ago

check_circle

Verified Customer

star star star star star

Anonymous

The equipment is convenient and they respond quickly.

5 years ago

check_circle

Verified Customer

star star star star star

Jim

The customer service is really good and really nice.

5 years ago

check_circle

Verified Customer

star star star star star

Joanne

The equipment is easy to take with me when I'm out.

5 years ago

check_circle

Verified Customer

star star star star star

Richard

It's accessible anywhere. It works like they say it does.

5 years ago

check_circle

Verified Customer

star star star star star

Esther Magnuson

Good customer service good product simple setup

5 years ago

check_circle

Verified Customer

star star star star star

Edith Foley

Because it is easy to use and I can take it with me.

5 years ago

check_circle

Verified Customer

star star star star star

Charlene mcmakin

I fill saver that my mom has it with her

5 years ago

check_circle

Verified Customer

star star star star star_border

Catherine Welch

very attentive and helpful staff/made one big mistake in sending supplies

5 years ago

Reply from Medical Guardian

Catherine, thank you for your review. We hope we were able to get this issue resolved for you. If any outstanding issues remain, please reply directly to this message and we will be in touch.

Apr. 30th, 2019

Medical Guardian Reviews