Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Anonymous

The right hole is too loose but the next one is too little but other than that it is okay.

6 years ago

Reply from Medical Guardian

Thank you for choosing Medical Guardian! If you are having any issues, please reach out to us via Live Chat, via email at , or give us a call at 1 (800) 313-1191.

Jun. 5th, 2019

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Verified Customer

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Michael

The last time I tested it, when they set it up, it worked fine.

6 years ago

Reply from Medical Guardian

Hi Michael,

We're happy that your device is working fine. Thank you for being apart of the Medical Guardian family!

Jun. 5th, 2019

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Verified Customer

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robert p bassett.

only tested it once and it worked ok. need more time to test

6 years ago

Reply from Medical Guardian

Hi Robert,

We recommend testing your device at least once a month and let the operator know that you are just testing the device. That's it! Thank you so much!

Jun. 5th, 2019

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janet pastrick

I aad to call three times to get instructions on how to set it up Finally someone in billig sent me a invoicend manual.

6 years ago

Reply from Medical Guardian

Janet, thank you for your review! We are sorry you had this experience, but are happy knowing you are now protected. We take your feedback very seriously and will look into this experience. Thank you again for your review and we hope you have a great day!

May. 22nd, 2019

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Verified Customer

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Joe McCabe

I had an emergency soon after I got it,Medical Guardian got people here fast,

6 years ago

Reply from Medical Guardian

Hi Joe,

Wow. We're happy you got our device right in time. We hope you're doing better now! Thank you.

Jun. 5th, 2019

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Verified Customer

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Fran Nathanson

Good service reliable and very nice the customer service is awesome

6 years ago

Reply from Medical Guardian

Aloha Fran, thank you so much for your review! We appreciate you taking the time to leave a review.

Jun. 10th, 2019

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Verified Customer

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John Mathisen

Works as advertised so far. I have had 2 false alarms that were that were resolved.

6 years ago

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Verified Customer

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Mitchell Warner

Good service and quality product. Courtious and helpful operators.

6 years ago

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Verified Customer

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evelyn Buck

I don't like that I have to take piece of equipment with me when i leve the house.

6 years ago

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Verified Customer

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Lawrence K Dunkirk

Very professional staff to help you. The GPS Syatem works perfectly

6 years ago

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Sheila Thompson San Antonio, TX

Medical Guardian is very direct and they give correct information.

6 years ago

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Verified Customer

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Donna

Answered all of my questions clearly and in a way that I could understand.

6 years ago

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France Tucson Estates, AZ

I do not like how I have to carry the little unit around with me. The service works well.

6 years ago

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Verified Customer

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Deborah Rancho Cordova, CA

Customer service has always been available to answer my calls.

6 years ago

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Verified Customer

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Carol Saint Ann, MO

The device is easy to operate, and I like wearing the necklace.

6 years ago

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Verified Customer

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James

Very convenient and easy. It was a very fast service after we ordered it.

6 years ago

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Lori Wentzel Telford, PA

They were exceptionally easy to deal with all the way through.

6 years ago

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Verified Customer

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michael Madison, WI

excellent response and followup and ability to lovate me if I fall

6 years ago

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Verified Customer

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Patricia Lein Rio Rancho, NM

came to my rescue on the first day of ownership. Very reliable

6 years ago

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Verified Customer

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Christy Spence O'Fallon, IL

Always call promptly when needed. Fast and easy to set up the service. .

6 years ago

Reply from Medical Guardian

Christy, thanks for the review! We are happy to hear you are satisfied with your service. Thank you for choosing us to help grant you peace of mind. Thanks again for the review, and have a great day!

Jun. 3rd, 2019

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Verified Customer

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Anonymous

The customer service representative that I worked with was very helpful.

6 years ago

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Verified Customer

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Larry Pearson, GA

Medical Guardian responds quickly after you press the alert button.

6 years ago

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Verified Customer

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John Watervliet, NY

When we tested the device, it kept saying that it was searching, and it took five minutes before someone answered.

6 years ago

Reply from Medical Guardian

John, thank you for the review. We're sorry that you experienced issues with your device when attempting to use it. So we can better investigate your concerns, would you be willing to help us locate your account? Any information shared in your response will not be posted publically. We thank you for reaching out and hope that we can resolve this issue for you. Have a lovely day!

May. 14th, 2019

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Mildred Tecumseh, OK

Medical Guardian's reps have been very helpful for us so far.

6 years ago

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Verified Customer

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Luanne Huntsville, AL

I like to carry the little mobile unit with me. The company is very good.

6 years ago

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Verified Customer

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Mary St Louis, MO

Tested this at the very beginning and it worked fine. No problems so far.

6 years ago

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Verified Customer

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Rob Mulino, OR

Customer service is very responsive. Device seems to be good quality

6 years ago

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Joan Plymouth, IN

The device is very convenient. It is simple and easy to use.

6 years ago

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Verified Customer

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M. Ready

Easy to set up. Thoroughly explained. Fortunately I have not needed to use it.

6 years ago

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Verified Customer

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Hellan Goodhope

Don't appreciate your "activation" policy wherein you use the purchase credit card to begin charging for "service" despite never getting asked to do so by your client.

6 years ago

Reply from Medical Guardian

Hellan, thank you for your review. We apologize for the confusion surrounding this situation. Your account has been canceled out and no additional charges will be applied. Have a great day.

May. 9th, 2019

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Verified Customer

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Tiffani

On Hold forever but when i was originally calling to get information received a call but when i needed assitance after i signed on no call back

6 years ago

Reply from Medical Guardian

Tiffani, thank you for your review. We're sorry that you've had difficulty reaching our Customer Care team. We hope that we were able to resolve your concerns, but if you still need assistance, feel free to reply directly to this message and we will have a member of our Customer Care team reach out. Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thank you for reaching out!

May. 7th, 2019

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Verified Customer

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Anonymous

I like the bracelet. It's lightweight and easy to take care of.

6 years ago

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Verified Customer

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Mary Lewisville, TX

They seem to be there when I checked the device to say that it was functioning all right.

6 years ago

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Verified Customer

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Wanda Corona, CA

I had fallen and they asked if I was alright and I said yes.

6 years ago

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Verified Customer

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Jean Carrollton, TX

Medical Guardian is courteous. I like the security this provides.

6 years ago

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Verified Customer

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Donald Tucson, AZ

It seemed like everything went out just fine when I tested it.

6 years ago

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Verified Customer

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Wallace

They answered my question right and they helped with the problem.

6 years ago

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Verified Customer

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Mary

I like that I can take it with me. I am just enjoying it right now.

6 years ago

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Verified Customer

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Karen And Gary Oppold

The response time was a little slow. The GPS works but they took too long to answer the device.

6 years ago

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Verified Customer

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Anonymous

It was easy to set up and they were very helpful in setting it up.

6 years ago

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Verified Customer

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Sandra

I tested it and Medical Guardian immediately answered right away.

6 years ago

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Verified Customer

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Erlene

We tested it when we got it and the customer support was good.

6 years ago

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Verified Customer

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Claire Gioia

Answered right a way when I called to test. Feel neck medallion a little too heavy

6 years ago

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Verified Customer

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Celestial Hobbs

Overall great product and service, Recommended to all my loved ones

6 years ago

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Verified Customer

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Cathie Davis

Ease of using product. Friendliness of staff. Sense of security.

6 years ago

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Verified Customer

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Catherine Parker/Mary Booker

Only a customer for 3 months so I cant speak to service, product ,customer service or any other issue but first contact

6 years ago

Reply from Medical Guardian

Thank you for the review. We're happy you have not needed to make use of our services yet. Please don't hesitate to reach back out if you have any other questions or concerns.

Apr. 30th, 2019

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Laura

Easy to understand and use. It's great being able to talk with a live person.

6 years ago

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Verified Customer

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Florence Marcus

Have to continuously keep charging it. didn't work when I needed it because it wasn't chargrd. Thought a charge lasted for 5days.

6 years ago

Reply from Medical Guardian

Florence, thank you for your review. We're sorry that you have experienced issues with the battery life on your device. A member of our Customer Care team will be in touch to ensure everything is working as it should. Have a great weekend!

May. 3rd, 2019

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Verified Customer

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Susann posey

Feel safe in my own home and pendant in small and very light weight.

6 years ago

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Verified Customer

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Anonymous

The people answered on time and were very accurate with their customer support.

6 years ago

Medical Guardian Reviews