Name: Medical Guardian
Rating: 4.5

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Cynthia Dickens Palermo, ME

I looked online and called a couple before I ordered from Medical Guardian. I got the plan with the bracelet and the necklace and everything is good so far. Very good experience with representatives.

9 years ago

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Deanne Robison Muskego, WI

Last April I fell in my kitchen and broke my leg, a neighbor heard me call for help so I was only on the floor for an hour that was followed by three months in a wheel chair. Better late than never, I purchased Medical Guardian. It is amazing that the pendent around my neck can give me such peace of mind.

9 years ago

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Martha Hammett Willimantic, CT

Device arrived very quickly. Set up was so easy. I was guided by a very knowledgable representative. I feel much more comfortable when I have to leave my husband at home alone.

9 years ago

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john smead Ladera Ranch, CA

very easy set up. i would given a 10 but the wait time to speak to a human to activate the device was over 10 minutes. the unit worked the first time we tested it, the response to the test emergency was quick and the audible was excellent from the speaker.

9 years ago

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JEANETTE ZINGERMAN Tempe, AZ

After speaking with Customer Support TONI, She is excellent, answering all questions, willing to review information, supplying suggestions, and the BEST. Keep her onboard!!!!!

9 years ago

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Vickie Phillips Los Angeles, CA

My son is the one who pick your products. I fell and had hip surgery. The sad part was it took me over 2 hours to get to my phone to call for help. I am ever so great full for my son stepping up for me and making sure I have help all the time.

9 years ago

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JANE SUMMERVILLE Black Mountain, NC

Ordering was easy and questions were answered. Billing and emergency contact info initially was not correct on the email I received but was easily corrected by customer service agent who was very professional.

9 years ago

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Ed Niewinski Silver Spring, MD

I'm very pleased with the entire process. My only complaint is I don't see myself wearing a White Watch, too feminine! If you could exchange mine for a black one that is larger it would be great the one I have nearly does not go around my wrist. Thanks

9 years ago

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Robert Shier Petoskey, MI

Everyone I have had any interaction with has been friendly, helpful, and efficient over the last 4 months. We started service and moved to a summer home without any problems. Too bad one of them is not running for President.

9 years ago

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Rajul Shah East Orange, NJ

Best customer service. After receiving product in timely manner, the person who was going to use the product went to hospital . And I had to returned the product without using. And customer service was nice to understand my problem and Send my refund check in less than two weeks!

9 years ago

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Vickie Smith Phoenix, AZ

I was impressed with the company description and services as claimed on the website. However, after the initial equipment I received broke upon plugging it in, I phoned the company to ask for a replacement. The CSR responded by telling me the equipment cost $300 and I would have to pay for it. She I somehow carelessly broke it and was responsible. Only afterword did she read that I had just received it and also have paid for equipment breakage coverage. I didn't like being accused of damaging the equipment.

9 years ago

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Mary Beth Parmelee Allendale, MI

Ordering over the phone was so easy and the staff member was so helpful. The medical unit arrived when promised and was a breeze to install. It works well and my family member is wearing the pendant faithfully which is so reassuring! Thank you!

9 years ago

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Peter Green San Diego, CA

Best experience ever being new to this community of the need for a medical alert! Each new thing is difficult to accept at my current age of 94. What I really liked was speaking to the 'same' person each phone call to the company. Thank you!

9 years ago

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Mary Speegle Lewisville, TX

The staff were very helpful. i first thought that medical Guardian would not meet our needs but after several conversations I decided that though I could not have everything we wanted, the Medical Guardian plan offered the best coverage

9 years ago

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robin cantrell Jacksonville, FL

The System arrived as promised. The Customer Service gentleman who helped me install the system was very good at successfully walking me through the steps! We are very pleased so far.

9 years ago

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Hal Mozer Bellevue, WA

My order was taken OK and the device shipped OK. Everything was as expected. Fortunately, I haven't had to use it, yet, so can't evaluate its value. I am concerned, however, that I have never received a detailed invoice of the charges to my American Express card.

9 years ago

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Ben Griffith Magnolia, DE

Bill did an excellent job explaining the product and the payment plan. He was clear and he answered all questions that I expressed. If Bill is an example of your sales force you have an outstanding one, indeed. I am a happy consumer.

9 years ago

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Sharon Schaufele Valparaiso, IN

Every one was very helpful. My parents received there unit and called for there test run and was walked right threw it they were very proud of them self's The only thing was the confirmation I received was not very clear had to call to verify my order

9 years ago

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Liz R Potomac, MD

It was a mostly positive experience except that we were shipped two devices instead of one and had to go to the trouble of returning the duplicate device. That caused a flurry of misunderstandings as MG thought we were cancelling the service when they received the return shipment of the duplicate device. The only other "do better" is that MG requires you to pay three months up front. After the three months, I set up the payments from a checking account. I was asked to pay quarterly and had to ask if it cost to pay monthly and was told it did not. I am paying monthly but I feel it should be MG's responsibility to tell their customers that they have the option to pay monthly or quarterly. I should not have had to ask. Other than that, the product works well and we are satisfied.

9 years ago

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Lawrence Gilligan Leonardtown, MD

Medical Guardian is for my Mom (83 yrs). Set-up process was smooth and friendly, everything seemed to make sense. Mom knows it's alright to just ask for help, or if pushed accidentally.

10 years ago

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Trish Dorman Anchorage, AK

Received a call back right away. All of my questions were answered, and Michelle gave me her direct contact number if there were additional questions. Very professional service was provided.

10 years ago

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Angela Edwards Houston, TX

The representative was knowledgeable, answered my questions without hesitation, and provided superior service all the way around. Without reservation, I would highly recommend Medical Guardian's services.

10 years ago

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Sue Paw Paw, MI

Awesome would mean that you gave me a month free. :) I tried a different company 1st and knew I could not deal with them - way too pushy! Your rep listened - imperative. Very glad I made this choice, it felt right immediately.

10 years ago

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Lois Hopkins Verona, WI

I ordered the wrist button, but got the neck pendant. I called and was told it would come overnight shipment. Four days later it had not come. When I called there was no record of it having been shipped. This time it came but was missing the return label they were to send for the pendant. Otherwise the setup went fine, also the testing.

10 years ago

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June Blankenship Bainbridge Island, WA

The salesman was very helpful in getting us the device we need for my father. He was very knowledgeable and able to provide the information I needed. He may have worked a little too hard at selling me the device, as I already knew this was what we needed as long as it worked in the area Dad is. I would like to ad that when I called for an additional question the next day he was also very helpful in then directing me to the appropriate people to help me.

10 years ago

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Ponte Saint Peters, MO

Apprecrated talking to a knowledge employee. Not pushy Enjoyed the conversation and insight provided .allowed me to make a decision right away Thanks Bob ordered it yesterday received it today GREAT!!!!

10 years ago

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Steve Slack Fort Wayne, IN

I have found everything to be as adveritsed. Both Sales & Customer Service are excellent. They patiently answered questions I had during the initial inquiry & during setup.

10 years ago

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Gail Hesser Leavenworth, KS

the gentleman that assisted me was very knowledgeable and looked out for my best interests. He was a very pleasant person. It was very nice dong business with him. A compliment to the company.

10 years ago

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G. Anderson Saint Albans, VT

Very fast service. Received everything within 4 days Equipment was very easy to set up. The reading material was comprehensive and easy to follow. The activation operator was also very helpful and informative. I hope I never have to use it but if I do, I am confident that it will work as advertised

10 years ago

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marcy metz Union, NJ

Although I have not received the unit yet, the ordering experience was easy. The sales person was knowledgeable, helpful, and very pleasant to deal with. Hopefully the rest of this process will go as well!

10 years ago

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Shirley Donahue Avon, CT

My experience ordering the Guardian was very friendly and sincere. It was also funny. I couldn't believe it when the product arrived, packed very well, the very next day. Thank you.

10 years ago Edited September 14, 2021

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Florence Rost Augusta, ME

My experience was excellent! I was fully informed of all aspects fully explained ! I appreciated how my account was handled and I look forward to getting connected ! Thank you for this opportunity .

10 years ago

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Jane Erie, PA

The contact person is very informed about the product he was providing and the needs of the client. I was not pressured to order the more expensive unit, we discussed specific needs and they recommended the classic that best fit our needs. Always polite and wanted to help as much as possible.

10 years ago

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judy Bellevue, NE

found that online information very helpful. Having a review of questions to ask/be aware of excellent. many other products similar however that was a selling point. Would like to suggest that interviewer not refer to clients children as "your kids"etc be professional. Anxious for product to arrive.

10 years ago

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Joan Wesley Sand Coulee, MT

My experience with your salesperson Michele was very positive. She addressed my questions & concerns. Did not try to sell me anything I didn't want. I felt good about purchasing the product.

10 years ago

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Anne Nickeeson Graham, NC

Rep was easy to work with, good at sales, made the call feel like he really cared about our plight, and good value for the Product. I was surprised there was no monthly payment option

10 years ago

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Elaine Greenhaw Auburn, CA

The representative was was courteous, explained everything to my satisfaction. Never pressured me into anything. My Dad had to use his button a week later!!! So glad we signed up. Thanks

10 years ago

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Jacqueline Cutlip Charleston, WV

The young man who took my call was courteous and informative. He explained clearly what my plan would give me and how much it would cost. I was more than pleased with both. Fortunately, at this time I am reasonably healthy, but am fully aware that living alone has its hazards. Having MG at my fingertips lessens some of these dangers.

10 years ago

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Jeanne Della-Maggiore Vancouver, WA

I had a wonderful experience when the gentleman, Jeff called to talk to me about Medical Guardian.. He explained everything where I could understand it and didn't pressure me into signing up.

10 years ago

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Richard W. Naperville, IL

From beginning to the end of my conversation, Mike answered every question and made me feel comfortable on my decision to go with the Classic unit. Thanks, Mike for all your assistance.

10 years ago

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Dominic Romano Colorado Springs, CO

The issue of the overcharge was finally resolved. It did require multiple emails and sending a copy of my statement to resolve but after that it was completed in an acceptable time. However, the product was misrepresented by their sales person. The sales person stated that the mobile guardian was misrepresented on the website and had unlimited range, not the 350Feet advertised on their website. What we found out was that we would have to also carry the voice box with us which was not what I was told by the salesperson. I have now sent it back and was promised a full refund by medical guardian. As long as the full refund is given I will be satisfied.

10 years ago

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Ruth Wade Northampton, MA

Received excellent service from Jerry and everyone I talked to at Medical Guardian. Set up was easy, and I look forward to continuing to work with you and to the peace of mind this device gives to my husband and me.

10 years ago

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Nancy Ryan Hawthorne, CA

Easy to order. Hopefully this will work for my Aunt and she will use. Original talked with Harry and he was most helpful and answered all my questions. Have not gotten yet so can only comment on the order process. Thanks

10 years ago

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Shirleen Simek North Richland Hills, TX

Answered all my questions. Patient with me while I investigated my options. Followed up with email but not pushy. Made good points to help us decide on best system for my mom. Excellent!

10 years ago

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Bob Kingsbury Florence, MA

First the shipment came and the product was just rattling around in the box. We have tried service all around the home and the best we can get for service is between one and two bars and it changes from minute to minute. We did the test and for the most part it was good with in the yard and home, I will have my daughter do more testing a little later. We called the help line with questions and concerns and the help there was worthless. The women did not know a thing and was unable to help us. I will have my daughter try to reach another person at the help line when she gets a chance to see if she will have better luck. We have had several false alarms, (not sure why on four of them), however that part and probably the most important part the responders were very quick and professional. I would like to have a call back number that I can give to my daughter so that I may address some of these issues. Sincerely, Bob Kingsbury

10 years ago

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Peggy Heim Kingsbury, TX

Ordering and receiving the medical alert was easy. Harry answered all my questions and explained everything to my satisfaction. If you are thinking of getting an alert this company is the best.

10 years ago

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mique reche UT

My husband and I both felt Lenny did a wonderful job presenting and representing the medical alerts. Lenny is very knowledgeable, and answered all of our questions. We're looking forward to getting our two alarms.

10 years ago

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Sonia Hicklin TN

Just want to thank you . I have use your sister company before and everything was great .. Looking forward for this system to help the friend I'm getting it for .. Thanks again ..

10 years ago

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Patricia Wood Washington, DC

I liked the quick service and easy set up of this device. I also liked that it can be used inside as well as outside. Thank you for the bracelet and the necklace that I can try both.

10 years ago

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nancy elkington IL

I feel as if I was offered exactly what I want and need. All questions were answered clearly by a very thorough rep for this company. I am anxious to receive this in the mail. Thank you kindly, Nancy

10 years ago

Medical Guardian Reviews