Name: Medical Guardian
Rating: 4.5

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Verified Customer

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Rosanne Auburn Hills, MI

Not as expensive as other companies. My mother has used it a few times. I have not had any problems with their customer service.

7 years ago

Reply from Medical Guardian

Hello,

Thank you so much for choosing Medical Guardian! We appreciate you.

Jun. 5th, 2019

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Verified Customer

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Anonymous San Jose, CA

I don't have any problems with it. I am very happy with the company. They repair when I made a mistake then called immediately.

7 years ago

Reply from Medical Guardian

Hello Anonymous,

We're not sure who you are but we're happy that you're happy with Medical Guardian. We're always there to help! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Mardie Stratford, WI

Frustrated by the fact that it has made several calls a couple of times when she didn't mean to. It is a bit of a trial period. It is a good deal. It did get her immediate results we she accidentally triggered it.

7 years ago

Reply from Medical Guardian

Mardie, thank you so much for your review! We understand your frustration regarding false alarms, but we are glad that you find it to be a good deal, and that the immediate results provide you with some reassurance. Thanks again for your review, and have a great day!

May. 22nd, 2019

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Verified Customer

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Barbara Waycross, GA

Customer service was very professional and supportive and they work well. I like the fact that the base has a wide range.

7 years ago

Reply from Medical Guardian

Hello Barbara,

We're happy you got some great Customer Service and especially like the device's range! Thank you for being apart of the Medical Guardian Family!

Jun. 5th, 2019

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Verified Customer

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Marty

The two times I have accidently hit the button they responded. It does give me peace of mind during those times I am alone.

7 years ago

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Verified Customer

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JUNE KISKE

I RECEIVED THE ALERT A MONTH AGO AND WHEN I CALLED TO TEST THE SYSTEM, NO ONE CALLED ME. MY DAUGHTER, WHO INSISTED I GET AN ALERT WAS NOT IMPRESSED! I HOPE MY NEXT TEST AT THE END OF THIS MONTH IS BETTER OR.....SO LONG!

7 years ago

Reply from Medical Guardian

June, thank you for your review! We are sorry you found your activation to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Verified Customer

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Janna Friend

Have only had for a short time and had no occasion to use it yet! Wrist bracelet is way too big and the neck one won't stay where you put it length wise. I hangs to my waist. I keep shortening it but it won't stay!

7 years ago

Reply from Medical Guardian

Janna, thank you for the review! We are sorry you find the wearability to be unsatisfactory. We take your feedback very seriously and will look into your experience. If you would like to talk about alternative wearable options with a Customer Care Specialist we would be happy to take your call! Thank you for your review, and have a great day!
Medical Guardian Customer Care: 1-800-313-1191

May. 22nd, 2019

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Verified Customer

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Anonymous

No one from Medical Guardian has called me re setting up and testing the equipment. There wasn't any information in the initial package telling me what to do or who to contact when I rec'd it. Nor was there any information re how do I go about testing the equipment. I did not receive the carry case for the power unit, just a cord....please respond

7 years ago

Reply from Medical Guardian

Thank you for your review! We are sorry you are finding the activation process to be unsatisfactory. We take your feedback very seriously and will look into your experience. So we can better research your particular situation, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch. Thanks again for reaching out!

May. 22nd, 2019

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Cynthia Boynton Beach, FL

Accidentally pressed the alert button and they immediately called me. They were very prompt and concerned for my wellbeing.

7 years ago

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Chung Silver Spring, MD

The size of the device is just right. Customer support is very good, everybody is friendly and answers my questions promptly.

7 years ago

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Verified Customer

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Deana Carlisle, KY

Customer service informed me of everything that was happening when my mother's medical alert device's alarm was set off.

7 years ago

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Verified Customer

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Joel Alameda, CA

Has good value for how much I pay for it. I don't have good cell coverage, so I don't know if it will work or not in my house.

7 years ago

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Verified Customer

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Donna Milledgeville, GA

They are quick to respond. The product is very good. The people are very nice when u call. I like the way u can carry it with u.

7 years ago

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Verified Customer

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Lynne Borges

They always respond immediately and are on top of things. If they haven't heard from you when they should've the immediately get in touch with you

7 years ago

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Verified Customer

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Monika

The devices were delivered quickly and were easy to set up. Customer service was quick to respond. They were polite and reliable.

7 years ago

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Verified Customer

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Mary Nevada, TX

I like the wrist bracelet a lot. I had some questions about the service in the beginning and customer service was very helpful in answering them.

7 years ago

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Verified Customer

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Robert Belington, WV

The device is easy to use, and customer service was very patient and understanding. They helped me with whatever question I had.

7 years ago

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Verified Customer

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Mary Denver, CO

Customer service is very good. They have called to check up on me to ensure that I had the device set up. I would recommend this service to a friend.

7 years ago

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Verified Customer

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Anonymous Waupaca, WI

Prices they charge are a lot more suitable than a lot of other companies. Customer service has done a great job at informing us of the service.

7 years ago

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Verified Customer

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John Martin

We have had the service only a short time, no real emergencies. They have performed well so far, but more time is needed before a 5 star rating is warranted

7 years ago

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Verified Customer

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John

We did test it and it worked perfect. The sales rep was very knowledgeable and questions we asked they answered right away.

7 years ago

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Verified Customer

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Jo Anne Vilonia, AR

It's just around my neck and it's always there. I tested it and the person that took my call was very helpful and polite and all went well.

7 years ago

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Verified Customer

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Deanna Iowa Falls, IA

I like the size of it and I like the response. I tested it at the very first and it went very well. The response was quick.

7 years ago

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Verified Customer

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James Midlothian, VA

I was able to get help when I needed it. I like the personnel. I like the whole company. I've tested it and it's always working properly.

7 years ago

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Anonymous Sun City West, AZ

The rubber on the buttons won't stay on. They pull off. I think Medical Guardian should have replacement buttons instead of replacing the watch. There is a slow connection when I test it.

7 years ago

Reply from Medical Guardian

Thank you for your review. We would like to troubleshoot your device to ensure everything is working as it should and also take a look at the issues you are having with your buttons. So we can better assist you, would you be willing to help us locate your account? Any information shared in your response will not be posted publicly. If you could provide us with your full name, address and phone number, we will be in touch about your concerns. We appreciate the feedback!

May. 1st, 2019

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Verified Customer

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Kevin

I had to give mine back because it doesn't cover where I work where I'm out on the farm. I had to use it one time and never got through. I finally had to call myself because it would just ring and we went to the county emergency services instead of Medical Guardian's services.

7 years ago

Reply from Medical Guardian

Kevin, thank you for your review. We certainly hope that you are doing well after the incident in question. We would like to take a closer look at what happened during your emergency. If you could provide us with your full name, address and phone number we will look at what occurred. Please provide any additional information you feel may be relevant, including the approximate date of the incident if available. We thank you for your feedback.

May. 1st, 2019

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Verified Customer

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Kathryn

I like it. It's simple, easy and convenient. I don't have any dislikes right now. Medical Guardian is very responsive and takes the time to help.

7 years ago

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Verified Customer

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Kyle

They're very excellent and they answer any questions I have. I'm covered no matter where I am in the state and whole country.

7 years ago

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Verified Customer

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Edwin

The system is convenient. We've tested it. They're very efficient and very helpful. They answer questions and they're knowledgeable on their system.

7 years ago

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Verified Customer

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Cordero

Very efficient service. I feel safe. The EMS crew responds immediately and the voice on the medalert necklace is very clear.

7 years ago

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Verified Customer

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Ruby Eschman

The comfort of knowing I am protected at all times. The courtesy of Customer service and their willingness and ability to answer any question.

7 years ago

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Theresa Farmer

I think it is a good company. The only complaint I have is the lockbox. We were unable to open it - but we don't really need it anyway. My mother is the problem.

7 years ago

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Verified Customer

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Theresa Blackadar

When my mother-in-laws alarm went off an emergency contact person was notified first and NOT 911. I question this as if it were a life threatening emergency there would have been a huge delay in her care.

7 years ago

Reply from Medical Guardian

Theresa, thank you for your feedback. Looking at your mother-in-law's account, it looks like her emergency response protocol has been adjusted so 911 is called before her emergency contacts, resolving this issue for you both. Please don't hesitate to reach back out if you have any other questions or concerns. Have a great day!

May. 3rd, 2019

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Verified Customer

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Marion Allentown, PA

I have a sense of satisfaction knowing I can get help if I need it. When I tested it, it worked great and I got an immediate response.

7 years ago

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Verified Customer

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Judy Farmington, NM

The device works great! When I called they were right there and didn't take any time to answer the call. I think everyone should have one.

7 years ago

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Carol Indianapolis, IN

I have bad balance and I like knowing that I can have help if I need it when I fall. When I have tested it, everyone has been polite to me.

7 years ago

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H Deerfield Beach, FL

People have been very nice to me and walked me through everything. Other companies have given me more expensive quotes for similar devices.

7 years ago

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Kim Jeannette, PA

We like Medical Guardian because of its size and convenience. Customer service was very helpful in getting it set up, and answering questions.

7 years ago

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Verified Customer

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Margaret Pepperell, MA

I like the lockbox that they provide for the EMTs. Medical Guardian is a lot better than the other Medical Alert companies.

7 years ago

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Verified Customer

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Jeffrey Janesville, WI

Customer service answered our emergency calls in a timely manner. Customer service is really good about answering all of your questions.

7 years ago

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Verified Customer

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Robert Cleveland, OH

The device is too large, but the quality is very high. The first time I tested it, I wasn't able to get a hold of them. It seems that they really want to help the customer.

7 years ago

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Verified Customer

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Debra Wichita, KS

Customer service responded correctly. They took some time to answer the phone, but other than that the service was great.

7 years ago

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JeanMarie Parker

I feel safe leaving my mom and knowing that you respond to her needs immediately. Thank you for giving me piece of mind in this difficult time

7 years ago

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Kay-Ellen

My Active Guardian gives me peace of mind because it always knows where I am. Also the agent I spoke with explained everything very clearly.

7 years ago

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Frank Sidoti

They have a quick response time, I had an accident by pressing the call button by mistake, within one minute they answered. I said I was sorry, they took care of it.

7 years ago

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Sharon Blank

So far it has been a disaster. I paid for expeditited delivery which still is not here 9 days later. Then after reading the p aperwork that came with it and it said would not work on Voip, DSL or Broadband, I had to switch phone col because I have voip, now I am told that is not true, even though their paperwork says so. Now if I cancel the new phone co. it will cost me 100. I have not activated medical alert yet, because not sure If it want to do business with a company so disorganized and undependable.

7 years ago

Reply from Medical Guardian

Sharon, thank you for your review. We are currently investigating what occurred with that shipping issue you experienced and for the confusion surrounding the paperwork. We value your feedback and will look further into what occurred here. Have a great day!

Apr. 24th, 2019

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Mary Lou Crane

I really have not had to use it yet! Thank Goodness! But my interaction with them has be great. They are very Polite and friendly,

7 years ago

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James Kilpatrick

I have tested my alarms, but have never had to use them. I hope that remains the case forever, but I like the security of knowing I should be well-protected.

7 years ago

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Rosalene Whiteville, NC

We have been very pleased with it. It has been good when we test it, they reply no problem. They are prompt, courteous, and professional.

7 years ago

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Ora Panama City, FL

When my mom used it to go to the hospital, they didn't inform me. They called but didn't leave a message so I didn't find out she was in the hospital until the next day.

7 years ago

Medical Guardian Reviews