Name: Medical Alert
Rating: 4.0

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Verified Customer

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Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

8 years ago

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Verified Customer

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Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

8 years ago

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Verified Customer

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Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

8 years ago

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Verified Customer

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Charlene

Watch allows verbal communication with helpers and also ability to shut down if a mistake occurs.

2 months ago

Reply from Medical Alert

Thank you for your feedback Charlene! We appreciate our customers and appreciate the time you took share your experience.

Jan. 22nd, 2026

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Verified Customer

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John

1. It didn’t work when I fell and injured my hip! 2. It goes off sometimes when I set it down!😤👎

2 months ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry to hear about your experience. Please call our customer service department at 1-800-906-0872, our representatives will be happy to assist.

Jan. 8th, 2026

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Verified Customer

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Ed

Prices and services seemed reasonable. I liked the people I spoke with.

2 months ago

Reply from Medical Alert

Thank you for your feedback Ed! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Charlene

Sometimes when i havent had it on it goes off.One night about 10 30pm the EMTwere at my back door pounding on it i was asleep went to back and they ask me what was wrong i had no idea what they were talking about he said they got an alarm signal from my watch i said i dont even have it on i was asleep they question me if anyone was here i said just my 2 little dogs and me.It off 1 other time they called my son he said i just talked to her call her again so they said it shouldnt do thatit hasnd done it but 3 times its on my counter most of the time i havent fell for awhile now i dont know if its ok or not i put it on charge and it charges

9 months ago

Reply from Medical Alert

Charlene, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Jun. 19th, 2025

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Kristy Schaff

Terrible company. No customer service. We waited over 2 months to get a refund. My sister literally took the day off work multiple times to wait hours on hold to talk with someone. This company makes their money by charging a year at a time with no way to get money back in a convenient or transparent manner.

1 month ago Edited February 18, 2026

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 or CustomerResolutions@medicalalert.com so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 24th, 2026

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Eva Gallagher

Terrible service! I have been trying to cancel my mom's account for over a month after she moved to assisted living and they have not allowed me to do so. After being on hold for hours, I am told I need to come back despite receiving continued billing. The service was find when I needed it but canceling it has been a total scam!

1 month ago

Reply from Medical Alert

Thank you for bringing this to our attention. We take this feedback seriously and your satisfaction is very important to us. I was not able to locate the account with the information provided. Please contact our Customer Service department at 1-800-906-0872 so that we can get this matter escalated over to our supervisor team to investigate and follow up with you to address all your concerns.

Feb. 19th, 2026

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Verified Customer

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David

Device has worked well since subscription started,until 12/3/25, has been nonoperational since. had misplaced paperwork, finely found & am awaiting a call from y'all what to do!! david hefner

3 months ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 17th, 2025

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Verified Customer

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Pearlene

I FFEEL SAFER WITH IT AND THE ONLY THING IS A ACCIDENTLY SET IT OFF AT TIME AND DON'T INTEND TO!!!!

3 months ago

Reply from Medical Alert

Pearlene, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 12th, 2025

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Verified Customer

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Marlene

I am happyu with the system , but not with the large devise I would perfer a smaller alert medalion. medalion

3 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Marlene! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 11th, 2025

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Verified Customer

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Emma

Having issues with the button each time we test it. Have to call and stay on phone LONG time to get to talk to someone and then i guess they are resetting it.

3 months ago

Reply from Medical Alert

Emma, we take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 11th, 2025

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Verified Customer

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Carlene

It's easy to set up and gives me peace of mind that if I need help it will be available.

3 months ago

Reply from Medical Alert

Carlene, thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Concetta

Makes me safe I am not alone even though I am alone I get help very quickly and easily Thank you Medical Alert

4 months ago

Reply from Medical Alert

Concetta, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Verified Customer

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LT

I discontinued service with Medical Alert due to additional charges on my account that was not authorized and addition to a product that didn’t hold a charge. I tried to resolve these issues with the promise of a new device and refund of the unauthorized charges. Neither promise was completed. The device has been returned and I am still awaiting a refund of the annual payment.

7 months ago

Reply from Medical Alert

LT, thank you for taking the time to leave us a review and bringing this to our attention. To resolve this matter efficiently, please call our Customer Service Department 1-800-906-0872 so that we can escalate this matter to our supervisor team to investigate further.

Aug. 27th, 2025

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Verified Customer

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Annette

System was selected by my son after the death of my husband.

2 weeks ago

Reply from Medical Alert

Annette, we are deeply sorry for your loss and extend our heartfelt condolences to you and your family. We appreciate the time you took to leave us a review

Mar. 17th, 2026

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Verified Customer

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Jay

My device is way too sensitive. If it drops 2-3 inches, it activates. I've had it activate more than once when I turn over in bed. In my opinion, it should activate only if it drops 1-2 feet.

9 months ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Jay! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Deb

I do not like calling, now all I can get is AI to talk to unless I can get through on billing, and then if I scream they transfer me to a person. I was on phone yesterday with them from around 10am on and problem not resolved till I called back at 530pm, after waiting for 2.5 hours for them to call me back, I was told I would get a call in 1-2 hours after my conversation, I do not believe I will renew at the end of my term, this is a medical emergency line and it is understaffed, the help you have is wonderful but you do not have enough, I should not have to be on hold to cancel an alarm or to get a service issue fixed. This was my 2nd time with issues since last September, 1st time I waited over a week with no monitor waiting on a new one, no credit was offered and I worried all that time about my husband, I honestly do not feel secure with your service any longer.

9 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us Deb. We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously and your thoughts help us to continually improve.

Jun. 12th, 2025

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Verified Customer

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Sandra

I am very happy with Medical Alert. I know that they are very helpful and if I needed them it would be quick help. Especially, if I couldn't help myself.

9 months ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 6th, 2025

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Verified Customer

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Donna

The price is high for seniors on a fixed income. Also when we got it and set it up. It said to test so we tested it and instead of the person talking through the box they were calling on the phone. If my grandmother falls she may not have her phone with her thats why we got the medical alert button.

9 months ago

Reply from Medical Alert

Donna, thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jun. 6th, 2025

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Chistopher

I am very impressed and thankful for this service. The devices work well and the people I deal with are very friendly, knowledgable, and helpful. I had to use this service for a medical emergency and I found it extremely effective. This is an invaluable and necessary service. Great job!!!

6 months ago

Reply from Medical Alert

Christopher, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Sep. 12th, 2025

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Verified Customer

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Char

Too man names. Connect America? Medical Alert. I think there are others that have been used. I'm not up to snuff of name calling and quite frankly I shouldn't have to spend xtra brain power sorting this out. I thoroughly enjoy the staff and the job that they do for me. Thanks. Char D

1 year ago

Reply from Medical Alert

Thank you for your feedback, Char! We appreciate our customers and appreciate the time you took to leave us a review.

Feb. 20th, 2025

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Verified Customer

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Carol

PROMPT RESPONSE BUT CONFUSING AND HARD TO UNDERSTAND. THE RESPONDERS SPOKE TOO FAST AND DID NOT ENUNCIATE CLEARLY SO IT WAS DIFFICUT TO UNDERSTAND WHAT THEY WERE SAYING. I DID NOT KNOW WHAT WAS HAPPENING AT ALL IN REGARD TO WHAT THEY WERE GOING TO DO. THEY SEEMED TO BE IN A HURRY TO MOVE ON TO THEIR LOAD OF WAITING CALLS.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 18th, 2024

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Anita Noel

I feel as if their medical alert took advantage of me, they charged me $34.95 for over 5 years while everybody else was getting a much lower rate The fear mongering CONTINUOUS calls of' you could fall you should get the fall alert necklace or bracelet it'll cost more month but I can walk in your price and that way we can never jack up the price on you blah blah blah the price will go up eventually this would lock it in blah blah blah I quit using the service You got to representative seek me out bargaining Finally got down to a right around $20 a month And now this month I was charged $30 from my bank account UNTRUSTWORTHY

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Anita. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Dec. 16th, 2024

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Patti Lampert

I like that I can wear my pendant and be anywhere and help can come to my aid and I don't have to just be at home all the time I like that help will be notified either by myself or by someone with me and that also either myself or someone with me can speak to the people at Medical alert and get advice on what to do until help arrives

1 year ago Edited July 12, 2024

Reply from Medical Alert

Thank you, Patti! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Theresa Croson

I have previously called about an issue where the alert button says "battery charged" at the most awkward an inappropriate times (i.e. during church, funerals, meetings, etc. ) Because I can't trust it, I have to remove it from my person and place in my purse where it's likely to be muffled and less obvious to be heard in quiet settings.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Macel

Since I have never had to use the device I am very satisfied with it. I just hope that when I do need to use it that it will work as it is supposed to and then we will be elated.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Judy Everitt

I have never had any problems with one exception but I got it resolved without any problems or hassle of any kind. Customer Service is very easy to talk to and understand any problems.

1 year ago

Reply from Medical Alert

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Mary

Many times the person answering the call cannot hear or understand me even if I talk loud and clear. When I have a false alarm and I say cancel alert I still get connected to a rep. And this Is annoying. Also the automatic fall detection button is too sensitive - goes off at the slightest tap. I’m very short and I can’t keep it high enough on my chest so when I bend over for anything it often goes off at the slightest touch. I’m considering cancelling it.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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colleen caprio

The ease of use and the protection it provides. Response is immediate and I feel relief knowing my mom has help 24/7, whether she’s at home, gardening, or out running an errand.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Cornelia Lynchburg, VA

I like that they check in on me. I forget to test monthly and they call. I don’t like that they use a phone number from a small nearby town. I know no one there and so do not answer the call.

2 years ago

Reply from Medical Alert

Thank you, Cornelia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Evelyn Delray Beach, FL

I feel very safe, especially if you are alone , elderly or incapacitated. It feels like someone is always their. I highly recommended having a friend at your side like Medical Alert.

2 years ago

Reply from Medical Alert

Thank you, Evelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Willie Lawrenceville, GA

I am a firm believer in medical alert I purchased this for my mom and she has used it a lot it is nice since my mom lives by herself I don’t worry because she knows how to use it and she is not afraid to use it

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Mary Gig Harbor, WA

This is such a great thing to own I can leave my elderly parents alone with complete ease of mind because if anything happens they can get help immediately. And I get a call advising me of the situation

2 years ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Birgitta Palm Desert, CA

I in the beginning of having MedicalAlert I pushed the button by mistake without being aware of it and when I did not respond the Medical Alert’s telephone call they sent out an ambulance to check.

2 years ago

Reply from Medical Alert

Thank you, Birgitta! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Jean DeMotte, IN

I had a problem with the charger not working all the time & was sent a new one. Thankfully I have never had an emergency, but did press it by accident once and someone answered quickly.

2 years ago

Reply from Medical Alert

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Lonna Herndon, VA

Just knowing it is there!!! I take it with me when I go out and it is there when I am home. I have some health problems and at night, I hang it on my night stand. I can reach it without getting out of bed.

2 years ago Edited November 8, 2023

Reply from Medical Alert

Thank you, Lonna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Daniel OLeary Monee, IL

The dispatch is usually quick to respond and asks pertinent questions to ensure that it is not a false an alarm and that help is actually needed. They also inquire as to what is the cause for the need for help

2 years ago

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Verified Customer

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Phyllis Kapaa, HI

I LIKE THE WAY MEDICAL ALERT RESPONDS TO MY QUESTIONS. THEY WERE SLOW ACKNOWLEDGING RECEIPT OF RETURNED ITEM ON MY ACCOUNT RESULTING IN MY RECEIVING TWO CALLS ASKING ME TO TEST MY EQUIPMENT AND ONE CALL REQUESTING A PAYMENT I DID NOT OWE. THE CALLS WERE AN INCONVENIENCE/ HOWEVER, ONCE I EXPLAINED THINGS THE ISSUES WERE PLEASANTLY RESOLVED.

2 years ago

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Verified Customer

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Dennis

Excellent and near immediate response to emergency signals, very helpful staff at their call center. The only complaint is the hair - trigger sensitivity is the pendant 's Red button. It can trigger an alarm just by swinging against your body while ,(clumsily) getting into the shower, or standing up quickly.

2 years ago

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Laverne Brown Chicago, IL

My mom started falling for whatever reason. I live in another State but by Gods grace my sibling are close. Last year I wanted peace of mind and I found it with Medic Alert if my mom would do her part. But we are not there yet 100%. But the product is priceless

2 years ago

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Verified Customer

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Jennalee Appleton Fairview, TN

They have answered questions I have had. I do not use it as long as I'm around people. I came to Indiana for 2 weeks and I do not use it. But they have tried to get me to be faithful and testing it.

3 years ago

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Verified Customer

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Daniel Simon Pompano Beach, FL

The operator calls right away if my moms medical alert contacts them, the operator wants to know if everything is okay with my mom and if they should call 911. Operators are very friendly.

3 years ago

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Verified Customer

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Lori Walker Monroe, MI

One thing that stood out was when we did not have a chance to test (monthly) my mom's pendant, they called and reminded her and got the job done. We appreciated that extra service!

3 years ago

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Verified Customer

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Judy Vesco Zanesville, OH

It's a comfort to know someone will respond when I need help. Even when my pendant gets touched by accident or I drop it, someone will call and check to see if I am okay. It's very reassuring YOU are there. Thank You!

3 years ago

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Verified Customer

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Ed Allan Boston, MA

Extremely proactive and attentive - calling me to check if it appears that my alarm has gone off and notifying my contact and the fire department if I don't answer, alerting me if equipment batteries are running low,

3 years ago

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Verified Customer

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Bennie Peters Clinton, OK

When I talked to a repr, he was very informative and helped me..However, My accident alert has quit working and when I called and could not reach him, I asked someone else, I was referred to another number and the phone went dead.

3 years ago

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Marian Orr Greenville, MI

I have an extra $10 on my bill due to a phone call. the caller said there would be a follow up letter or email explaining why I needed to be billed the extra $10 per month but I never got a letter and now I don't remember what the extra money was for!

3 years ago

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Verified Customer

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Wanda Carlsbad, CA

Someone was right there several different times when I accidentally pressed the button while doing housework. Thankfully I haven't needed the services for falling or other accidents.

3 years ago