Name: Medical Alert
Rating: 4.3

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Verified Customer

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Kenneth Cribbs Decatur, IL

The features are great and I like the idea behind it, however, I don't like that it's too sensitive. I set it off frequently and it's not very comfortable around my neck, so I don't wear it very much. Besides that, I'm satisfied with the quality of their service; it's also very affordable.

8 years ago

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Verified Customer

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Pauletti Lasley Ames, IA

Luckily I haven't had to use it but it works fine. I had a stroke several years ago and my balance is not the best, so this was definitely a good option for me. They treat their customers very good and I've had an excellent experience.

8 years ago

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Verified Customer

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Judie Govern Hardin, KY

Every time it's gone off by accident, they've called me immediately. That's really good because at my age, it's a little concerning to live alone. All I can say is that I'm definitely satisfied with the service they've provided.

8 years ago

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Verified Customer

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Roberta Rose Brooklyn, NY

As a senior living alone, it's good to have a service like this. My previous system was sending an alert for each movement, but now I have a new one and I'm very much satisfied with it. It makes me feel good because it gives me the confidence to go out of my house without a problem.

8 years ago

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Verified Customer

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Douglas Davidson Portland, OR

After several falls I decided I really needed this service. They were fantastic and very knowledgeable! One of the representatives didn't know the answer to one of my questions, but put me on hold to find it. It gave me a lot of peace of mind. My wife and I are really happy to have it; it's like my little buddy who keeps me going.

8 years ago

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Verified Customer

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Teresa Belcher Pasco, WA

I'm very satisfied with Medical Alert! I feel a little more secure when I'm alone and I've had a very positive experience with it so far. It's a little too sensitive at times but they answer right away, they don't mind if the it's a false alarm or not. That is very much appreciated.

8 years ago

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Verified Customer

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Vicki Hightower Malakoff, TX

I purchased this service after falling 3 times in 2 weeks, and so far it's been great! Although I haven't used it, I definitely feel safer with it. The representatives were very nice, very kind and very helpful. I'm extremely satisfied with the service!

8 years ago

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Verified Customer

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Celia Giles Rio Rancho, NM

My kids thought it was time for me to get something like this, and so far it's been great! They have great customer service and my loved one and I are definitely satisfied with it. Everybody above their 70's should get one because they're very handy to have, in case something happened.

8 years ago

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Verified Customer

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Larry Keene Chester, VA

My mother was getting worried about my safety because my balance is bad, so we got the device that detects a fall. I know it works because I dropped it once already and they immediately came online. It really is a good thing.

8 years ago

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Verified Customer

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Rose Howington-Gurley Fernandina Beach, FL

It gives me a whole lot more confidence to go out and be doing different things without having to worry about getting stuck outside again. Everybody was helpful and understanding, they weren't upset when there were false alarms. It's just great!

8 years ago

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Verified Customer

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Mary Pasternac Tucson, AZ

Thank goodness I haven't had to use it, but I'm happy to have it. I am 95 years old so I think it was about time I bought it. They have done a great job! A good example is the time I fell and passed out; they sent help right away. I'm just very satisfied with the service.

8 years ago

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Verified Customer

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Roxine Weichel Beatrice, NE

My experience with Medical Alert has been great! I purchased the whole system and I really like it; it works very well. I live alone and suffer some kind of dizziness every once and awhile, so it was time to purchase something like this. Everything has just been very good.

8 years ago

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Verified Customer

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Nancy Karbowski North Brookfield, MA

My husband died 7 years and I'm always afraid of falling, considering I live alone. Nothing has gone wrong with Medical Alert so far, everything was very very good, including the representatives. Not only do I need it, I like using it.

8 years ago

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Verified Customer

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Edward Ehle St. Louis, MO

Although I've never had to use it, they've offered a great service. The devices seemed very good as long as I checked in every month. I'm diabetic and ended up in the hospital a couple of years ago, so I needed this. So far, I've had a very positive experience with Medical Alert.

8 years ago

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Verified Customer

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Sandra Bonet East Stroudsburg, PA

As a nurse, I know you're only one fall away from disaster. I wear a Pendant or a Bracelet and I like it very much, especially because I live alone. Their customer service was very good and I've had an excellent experience with Medical Alert. They do a good job and are very nice to deal with.

8 years ago

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Verified Customer

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John Vogel Marysville, CA

The service so far has been fine and their representatives have done a good job. I'm old and kind of disabled so I think it was better to get this in case an emergency were to happen. I don't have any complaints; my experience with them has been just fine.

8 years ago

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Verified Customer

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Charlene Farrell Carrollton, GA

I live by myself and have Rheumatoid Arthritis so Medical Alert was definitely something I needed. Everything has been fine so far, I haven't had a problem with the service nor with the devices. When I set the bracelet off they called immediately, so I have no complaints.

8 years ago

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Verified Customer

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Julian Woodmere, NY

My daughter-in-law heard about it while I was in the hospital, and although I haven't had to use it, they did send the police when I set off the alarm by accident. I don't have any complaints regarding their service, everything has been okay.

8 years ago

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Verified Customer

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Anne Eaton La Crescenta, CA

I just figured that I needed some kind of help if something happens to me and no one was around. I really haven't had to be in touch with them, but just knowing that I have it is very reassuring to me. They've been very helpful and I know that if I ever need them, I'll be taken care of.

8 years ago

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Verified Customer

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Anonymous Oklahoma City, OK

Medical Alert was the perfect fit for me because I live alone and I thought it would be beneficial for me. I've set off the alarm by accident and their representatives have been very understanding. My kids are definitely happy that I have it.

8 years ago

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Verified Customer

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Josephine Glass Belton, TX

I picked Medical Alert because you can take it with anywhere you go, although, to be perfectly honest, I haven't had to use it yet. I do have to say that it's always nice to have it there as an insurance. It makes me feel safe.

8 years ago

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Verified Customer

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Anonymous Lewiston, ID

I like that they changed the first necklace I purchased for a smaller and lighter one. They really help a lot because; if you push the button they come right on and they also know who you are. Everybody I spoke with was good as well.

8 years ago

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Verified Customer

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Vivian Thompson Phoenix, AZ

My husband's not here very often and I was falling down a lot, so I needed something to be safe. The device is comfortable and not hard at all to use. I really haven't had a bad experience with any of their representatives; everything has been just fine.

8 years ago

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Verified Customer

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Lita Clamor Bellflower, CA

If you ask me how they treat their customers, I would say very good. I just love it because they responded right away, even when I would accidentally set it off. Whenever something like that happens, they let my children know right away. It's just very effective.

8 years ago

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Verified Customer

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Mary Kunkel League City, TX

It's a good thing for me to have, I'm older and I need to have that in case something happens to me. Everything has been very very good with them. All I can say is that I'm satisfied with it; I just feel safe about having it in my house.

8 years ago

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Verified Customer

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Karen Rieselman Keystone Heights, FL

It was getting a little hard to move around at my age so I decided to get Medical Alert. I've used it a number of times and I'm very pleased with it! Their customer service is fantastic and all I can say is I've had a very pleasant experience with them.

8 years ago

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Verified Customer

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Sheryl

Started having with faulty signal has been resolved no complaints

2 months ago

Reply from Medical Alert

Sheryl, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Oct. 6th, 2025

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Verified Customer

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Maryjo

When I bend over to get something It always says fall is detected When I just bent to pick something up Or make the bed

4 months ago

Reply from Medical Alert

Maryjo, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jul. 16th, 2025

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Verified Customer

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Susan

just recieved a call to let me know my battery was low Really appreciate that. I put my alert on a chain did not like the cloth one.

8 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 7th, 2025

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Verified Customer

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Sharon

It is available when I need it. At first the device didn't respond if I fell. Since I now pay $10 more a month it is super sensitive and I need to cancel the call several times a day.

11 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jan. 14th, 2025

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Verified Customer

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Andrew

I feel secure and safe. Thank you. Andrew

1 month ago

Reply from Medical Alert

Andrew, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Nov. 10th, 2025

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Verified Customer

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Barbara

I live alone and need it if I have an issue such as a fall

1 month ago

Reply from Medical Alert

Thank you Barbara! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Verified Customer

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Anita Noel

I feel as if their medical alert took advantage of me, they charged me $34.95 for over 5 years while everybody else was getting a much lower rate The fear mongering CONTINUOUS calls of' you could fall you should get the fall alert necklace or bracelet it'll cost more month but I can walk in your price and that way we can never jack up the price on you blah blah blah the price will go up eventually this would lock it in blah blah blah I quit using the service You got to representative seek me out bargaining Finally got down to a right around $20 a month And now this month I was charged $30 from my bank account UNTRUSTWORTHY

1 year ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Anita. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Dec. 16th, 2024

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Verified Customer

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Patti Lampert

I like that I can wear my pendant and be anywhere and help can come to my aid and I don't have to just be at home all the time I like that help will be notified either by myself or by someone with me and that also either myself or someone with me can speak to the people at Medical alert and get advice on what to do until help arrives

1 year ago Edited July 12, 2024

Reply from Medical Alert

Thank you, Patti! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Theresa Croson

I have previously called about an issue where the alert button says "battery charged" at the most awkward an inappropriate times (i.e. during church, funerals, meetings, etc. ) Because I can't trust it, I have to remove it from my person and place in my purse where it's likely to be muffled and less obvious to be heard in quiet settings.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Macel

Since I have never had to use the device I am very satisfied with it. I just hope that when I do need to use it that it will work as it is supposed to and then we will be elated.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Judy Everitt

I have never had any problems with one exception but I got it resolved without any problems or hassle of any kind. Customer Service is very easy to talk to and understand any problems.

1 year ago

Reply from Medical Alert

Thank you, Judy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Mary

Many times the person answering the call cannot hear or understand me even if I talk loud and clear. When I have a false alarm and I say cancel alert I still get connected to a rep. And this Is annoying. Also the automatic fall detection button is too sensitive - goes off at the slightest tap. I’m very short and I can’t keep it high enough on my chest so when I bend over for anything it often goes off at the slightest touch. I’m considering cancelling it.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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colleen caprio

The ease of use and the protection it provides. Response is immediate and I feel relief knowing my mom has help 24/7, whether she’s at home, gardening, or out running an errand.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Cornelia Lynchburg, VA

I like that they check in on me. I forget to test monthly and they call. I don’t like that they use a phone number from a small nearby town. I know no one there and so do not answer the call.

1 year ago

Reply from Medical Alert

Thank you, Cornelia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Evelyn Delray Beach, FL

I feel very safe, especially if you are alone , elderly or incapacitated. It feels like someone is always their. I highly recommended having a friend at your side like Medical Alert.

1 year ago

Reply from Medical Alert

Thank you, Evelyn! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Willie Lawrenceville, GA

I am a firm believer in medical alert I purchased this for my mom and she has used it a lot it is nice since my mom lives by herself I don’t worry because she knows how to use it and she is not afraid to use it

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Mary Gig Harbor, WA

This is such a great thing to own I can leave my elderly parents alone with complete ease of mind because if anything happens they can get help immediately. And I get a call advising me of the situation

2 years ago

Reply from Medical Alert

Thank you, Mary! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Birgitta Palm Desert, CA

I in the beginning of having MedicalAlert I pushed the button by mistake without being aware of it and when I did not respond the Medical Alert’s telephone call they sent out an ambulance to check.

2 years ago

Reply from Medical Alert

Thank you, Birgitta! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Jean DeMotte, IN

I had a problem with the charger not working all the time & was sent a new one. Thankfully I have never had an emergency, but did press it by accident once and someone answered quickly.

2 years ago

Reply from Medical Alert

Thank you, Jean! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Lonna Herndon, VA

Just knowing it is there!!! I take it with me when I go out and it is there when I am home. I have some health problems and at night, I hang it on my night stand. I can reach it without getting out of bed.

2 years ago Edited November 8, 2023

Reply from Medical Alert

Thank you, Lonna! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Daniel OLeary Monee, IL

The dispatch is usually quick to respond and asks pertinent questions to ensure that it is not a false an alarm and that help is actually needed. They also inquire as to what is the cause for the need for help

2 years ago

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Verified Customer

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Phyllis Kapaa, HI

I LIKE THE WAY MEDICAL ALERT RESPONDS TO MY QUESTIONS. THEY WERE SLOW ACKNOWLEDGING RECEIPT OF RETURNED ITEM ON MY ACCOUNT RESULTING IN MY RECEIVING TWO CALLS ASKING ME TO TEST MY EQUIPMENT AND ONE CALL REQUESTING A PAYMENT I DID NOT OWE. THE CALLS WERE AN INCONVENIENCE/ HOWEVER, ONCE I EXPLAINED THINGS THE ISSUES WERE PLEASANTLY RESOLVED.

2 years ago

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Dennis

Excellent and near immediate response to emergency signals, very helpful staff at their call center. The only complaint is the hair - trigger sensitivity is the pendant 's Red button. It can trigger an alarm just by swinging against your body while ,(clumsily) getting into the shower, or standing up quickly.

2 years ago

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Verified Customer

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Laverne Brown Chicago, IL

My mom started falling for whatever reason. I live in another State but by Gods grace my sibling are close. Last year I wanted peace of mind and I found it with Medic Alert if my mom would do her part. But we are not there yet 100%. But the product is priceless

2 years ago