Name: Medical Alert
Rating: 4.3

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Verified Customer

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Sheila West Nyack, NY

Too difficult to communicate with staff -- also, installation was frustrating.

8 years ago

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Ruth Rochester, NY

Very good service overall.

8 years ago

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Bunny Palm Coast, FL

it seems to take more time to answer

8 years ago

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Cecilia Ventura, CA

person on line polite. device arrived within a few days

8 years ago

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Angela Gracias Oakland, CA

I feel safer using it. The customer service is good.

8 years ago

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Stephen

I get False Alarms all the time and feel guilty as the EMT's would be better off spending their time on people who need it!

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Rose Mukwonago, WI

Whenever I've had to ask questions about my wrist band the person was very helpful .

1 year ago

Reply from Medical Alert

Thank you, Rose! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Janet Atlanta, GA

Everything goes as planned the only thing is the selection of phone numbers needs to be reviewed

1 year ago

Reply from Medical Alert

Thank you, Janet! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Marilyn Johnson Grand Junction, CO

This is a very reliable device and the staff there are responsive and easy to deal with.

2 years ago

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Bernice Bloomfield, CT

I like all ¹the features and professional service that comes with with the medical alert.

2 years ago

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Jack J. Jenkins

One person said it was activated, got a call said it wasn't, was put on hold too long. Voice came on said they would call back. Been all day trying to get answers to no avail.

7 years ago

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John Fain Saint Helen, MI

I was supposed to get a call back today from tech support but have not heard from them.

7 years ago

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Mrs. Linda Ross Fort Collins, CO

The operator was very determined to get the best deal for my father. She was polite and patient.

7 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for taking the time to share your experience with Medical Alert! We value our customers and always want to be sure you are 100% satisfied.

Have a wonderful day and stay safe!

Alex
Customer Reviews Manager

Feb. 22nd, 2018

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Barbara Helmken South St Paul, MN

I am pleased with the service and feel safer. The initial call was handled so well.

8 years ago

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Virginia Moody

I e used the service twice and was very pleased with the response. I would definitely recommend Medical Alert.

8 years ago

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Don Huson Sacramento, CA

I have only used it once, but it worked as advertised . I pushed the button and gat an immediate response,

9 years ago

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John Thomas Philadelphia, PA

I wear my medical alert around my neck. It keeps me safe and gives me peach of mind.

9 years ago

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Verified Customer

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Marsha Sand Springs, OK

I'm pleased with the Alert button but it is sensitive. I have trouble from setting it off when changing clothes.

2 years ago

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Lynn

long response time, even for monthly check, now charging fee for monthly check

1 year ago

Reply from Medical Alert

Thank you for your feedback. We want to clarify that there are no charges for monthly checks or per device signals. Monthly test calls are routed through a special automated queue to ensure minimal wait times. If you have any concerns or need further assistance, please reach out to us directly at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to help!

Aug. 8th, 2024

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Verified Customer

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Gloria

Seem always not working. No response to falls in past.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Martha Ray Bryant Williamston, NC

They are there when I need them. They call me just as soon as I press my button

2 years ago

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Linda kearfott El Paso, IL

They don't hold up haven't had one that has lasted a year

3 years ago

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Mary Hendon Muskegon, MI

When I called to test the service I was put on hold. Not a good start.

3 years ago

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Linda Clark Rocky Mount, NC

The device will not stay up at my chest.

3 years ago

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Maria Kuethe Schenectady, NY

Unexplained false alarms. Inefficient response

3 years ago

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Larry Everson Rockville, IN

Fall protection deactivated for a year and we were unaware.

3 years ago

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Dale Kellenberger Easton, MD

It does not alert when you fall to the floor.

3 years ago

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Marya Hart

My call takes a long time to get a response

3 years ago

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Michaela Anderson Costa Mesa, CA

We have been waiting for a call or email from customer service for over a week

3 years ago

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HelenTelford Wichita, KS

Because they gave us trouble when doing alert test.

3 years ago

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Mary West Warwick, RI

Button has gone off without contact. Customer service horrible

3 years ago

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Ginger Ashland, MO

Poor communication and failure to send lokbox.

3 years ago

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Frances Riley Blythewood, SC

Not easily understood on phone sometimes.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Michael O'Keefe Mahopac, NY

Service is adequate but equipment is not great quality

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Nicholas Zielinski Westland, MI

She was trying to force me to buy Insurance

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Beatrice Doan Clinton Township, MI

Don't answer fast enough when I use the alert button.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Shelley hackett West Milford, NJ

takes WAY to long for phone to be picked up by representative

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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barbara adler Chevy Chase, MD

They take too long to get your location.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Cliff Lovas Ocala, FL

To sensitive, mother keeps setting it off. Will probably cancel at next cycle.

4 years ago

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Hopeless Worcester, MA

It works but the charges are expensive and

4 years ago

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Donald Gilbert Farnham, VA

Having some problems with response time to my recent falls

4 years ago

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Betty Ann Pawelek Elko, NV

The Old woman says it goes off to easy. Hair triggered

4 years ago

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lynne schrader Littleton, CO

too quick to respond. its too sensitive.

4 years ago

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F. H. Huang Richland, WA

there is additional expense after the service started.

4 years ago

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PAULINE IRWIN Hobe Sound, FL

TO HEAVY TO WEAR AROUND NECK...WORKS FINE IN POCKET.

4 years ago

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Bernice Aizic Ojus, FL

Dont respond fast when I try the machine.

4 years ago

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Freddie Ballenger Florissant, MO

It appears that your cost has increased. Why?

4 years ago

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Hazel Mitchell Norfolk, VA

This equipment is cumbersome and unwieldy. Too many times recharging.

4 years ago

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Andrea Adams-McKnight Morrisville, VT

The machine is very loud and response is very slow.

4 years ago

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Doris Jones Oakland, CA

Prompt response to requests for help. Courteous representatives.

4 years ago