Name: Medical Alert
Rating: 4.3

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Verified Customer

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J Dunavan Springfield, IL

Very sensitive. I am always setting it off and haven’t needed it.

4 years ago

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Sue Grosser Falls Church, VA

Trying to reach someone in customer service is unsatisfactory.

4 years ago

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Patricia Elmo Lansing, MI

No low battery warning, did not receive receipt for my over the phone purchase

4 years ago

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Debora Pautsch Chico, CA

Seems easy to use, don’t like the necklace cord at all

4 years ago

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Barbara Sanders Charlotte, NC

Delivered immediately , easily to install

4 years ago

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Stephen Valentine Sparks, NV

easy to use; nice have comfort of knowing I am safe

4 years ago

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Judy ybl Alhambra, CA

Never had to use it so far but they are nice when I check in

4 years ago

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Antoinette DeGaetano Brooklyn, NY

Much mixup before receiving the necklaces, required multiple phone calls

4 years ago

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Candy pipkin Henning, TN

They are good little slow but may due to my landline!

4 years ago

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Rochelle Peterson Chandler, AZ

I have been trying to get credit for your necklace that I don't want. You don't do anything that you promise to do.

4 years ago

Reply from Medical Alert

Hi Rochelle,

I am sorry you are having issues. Please email customerresolutions@medicalalert.com to escalate your issue. It will be sorted quickly.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Bjorn Conrad for Marge McCord

Poor service, doing by web and telephone not good, get a service where they come to the person, and my refund for

5 years ago

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Caroline Kueber

They are helpful when you call and polite

5 years ago

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Bob Menke Redlands, CA

WaitiNg for a response to a request I emailed three weeks ago

5 years ago

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Dee Gergens Cedarburg, WI

They have responded quickly every time I've called

5 years ago

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Priscilla Bakersfield, CA

Poor customer service. Had to call several times to get issued resolved, finally was able to get to a supervisor.

5 years ago

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Dan Lester

They always respond when they are called.

5 years ago

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Carleta Mulkey

its too sensitive. you can hardly move or it goes off.

5 years ago

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Charles Ferrell

They are there to help every time i call

5 years ago

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J.Rothstein Pittsburgh, PA

was sent confusing mail-agent polite and gave good explanation

5 years ago

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Gwen Clearwater, FL

False alarm yesterday--EMS showed up at door without voice coming on speaker.

6 years ago

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Joan Branham

Many errors on their part. Try to sell more services than you requested, aggressively. Never got warranty or receipt.

6 years ago

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Nancy Flagstaff, AZ

The alarm is little bit annoying but other than that everything's been fine.

6 years ago

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Anonymous Westbury, NY

Dropped my device once and they called immediately to make sure I was alright.

6 years ago

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Anonymous Branford, CT

Usually it works and I always get a good response.

6 years ago

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Crena

The only thing I don't like about it is that it goes off unexpectedly.

6 years ago

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Beverly Solomon

The 2 times I fell I was outside of my house and the button didn't reach the base in the house.

6 years ago

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Carole Diaz

It was a more reasonable device & easy to operate.

6 years ago

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Mary Downey

The company does not read messages regarding who to call regarding new tools.

6 years ago

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Alice Flanders Chaska, MN

I have no trouble with this company---very cooperative

7 years ago

Reply from Medical Alert

Hi Alice,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Caitlin Albuquerque, NM

It's too expensive. The necklace is ugly and hard to put on and take off.

7 years ago

Reply from Medical Alert

Hi Caitlin,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if she can help with anything.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Bonnie Hawthorne, CA

I recently tried the new one that will detect if you're falling. But I can't wear it because it goes off.

7 years ago

Reply from Medical Alert

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to test your device for sensitivity.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Dayton, OH

I think some of the equipment and service over at Medical Alert was misrepresented to me. It was pretty disappointing.

7 years ago

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Satisfied customer Conway, AR

It got medical to me in under 10 minutes.

7 years ago

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C. Conde

Hard to get answers to questions at times

7 years ago

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Anonymous

because of their courtious service people

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Elizabeth

it gives me peace of mind that if we fall we will get help

7 years ago

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Betty Freeman

Never had any problems with their service

7 years ago

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Dennis Ashenfelder Berwick, PA'

Poor billing customer service will be cancelling at end of 6 mths

8 years ago

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Eileen Wells Cleburne, TX

Always responsive to questions or problems

8 years ago

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Helen Plattsmouth, NE

They are quick to respond and always helpful.

8 years ago

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Leigh Ann Lewis; Opal Seals Marble Falls, TX

The neck rope is iritating to my neck - causes a scxratch

8 years ago

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Elizabeth Howell San Francisco, CA

Customer support is extremely poor. Don't have any confidence in their ability to be of any help in an emergency.

8 years ago

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Tim O

GPS does not show the operator your exact location is will show the street but not the address

8 years ago

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Dorothy Kilcup Tacoma, WA

Excellent response time for the time we had to call

8 years ago

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Diana Lee Santa Cruz, CA

It works well, but goes off too easily when I put it down.

8 years ago

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Sandy Shawnee, KS

I cannot be heard when I talk from the bathroom or the other end of the house.

8 years ago

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Gerald cooper Berea, KY

Courtesy of staff. Equipment is efficient.

8 years ago

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Angela Westport, CT

very responsive and simple to set up.

8 years ago

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Teresa Miami Beach, FL

Their billing system is not well implemented.

8 years ago

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Kenneth Rochester, NY

Very easy to setup but challenging to discontinue.

8 years ago