Name: Medical Alert
Rating: 4.3

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Lori Fletcher Saratoga Springs, UT

A great company we used to purchase alert bracelets at an affordable cost and knew they were just a phone call away in an emergency.

6 years ago

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Verified Customer

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Susan

The button is intrusive & the light disrupts my sleep.

10 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Feb. 5th, 2025

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Verified Customer

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Grace

Very helpful and friendly customer service.

1 year ago

Reply from Medical Alert

Thank you, Grace! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Betty

It works well so that my mom can be in her own home!

1 year ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Dean Aiken Houston, TX

Waiting on balance to be refunded.Georgia A passed away 10/28.

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Judy Lebovitz Murrieta, CA

They have always been helpful when I need them.

2 years ago

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Verified Customer

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Marlene Peterson Vinton, IA

They are charging me $20 a month for a service I don't have.

2 years ago

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Verified Customer

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Loretta Kunard Tonganoxie, KS

Easy to set it off if bumped (bracelet & necklace)

2 years ago

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Verified Customer

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Judith A NOVOSELSKI Crescent, PA

when i hit the I get a call back but when i fall I get nothimg.

3 years ago

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Verified Customer

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Katharine Schmidt Rutland, VT

Battery decline caused numerous calls, resulting in ambulance arrivals.

3 years ago

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Verified Customer

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DOREEN Orem, UT

Automatically charged me for insurance without notifying me

3 years ago

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Verified Customer

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Terry Gray Marshalltown, IA

Client pressed button, was taken to hospital, but no family contact was notified.

3 years ago

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Verified Customer

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Bb

The product is good but your service center and billing is just awful.

3 years ago

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Verified Customer

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Maria Rodon

Phone calls asking for information you have and outrageous insurance.

3 years ago

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Verified Customer

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Brian Kowalsky Follansbee, WV

You folks are great at sending emails but you don't reply and it is impossible to talk to anyone at your company.

3 years ago

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Verified Customer

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Sandra Bressler Oakland, CA

While I have used it only once, it worked

3 years ago

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Verified Customer

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Nancy Smith Rio Rancho, NM

Good service; however, don't like the upsell.

3 years ago

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Verified Customer

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Janice Fylstra Lincoln Park, NJ

They send new chords for pendant,but no instructions how to install

3 years ago

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Verified Customer

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Peggyobidinski

Wrist band was much too large and finally was able to get one that strechef

3 years ago

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Verified Customer

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Hensley Arnold, MO

The battery runs down too fast and had to be charged daily

3 years ago

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Verified Customer

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Stephany Hamrell Carmine, TX

track testing and maintain quality devices

3 years ago

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Verified Customer

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Rita P. Thoma Beaverton, OR

They responded immediately to twoaccidental alerts.

3 years ago

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Verified Customer

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Loy Rovenstine Morganton, NC

The system they use is simple and easy to follow.

3 years ago

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Verified Customer

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Barbara Port Richey, FL

Good no problems.Not jumping up and down.Just good

3 years ago

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Verified Customer

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Diane Bratvold Inver Grove Heights, MN

I am a bit disappointed in their custmer service department.

3 years ago

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Verified Customer

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marion shirley Clarkesville, GA

works great have not had any problems with unit

3 years ago

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Verified Customer

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Anetta Brown Rock Island, IL

Buttons delicate but it gets the job done

3 years ago

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Verified Customer

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Barbara Kovacs Naples, ID

Need a smaller pendant or a watch, because it's always in the wrong place.

3 years ago

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Verified Customer

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Patricia Riker South Effingham, NH

THEY ALWAYS RESPOND TO QUESTIONS OR ASSISTANCE

4 years ago

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Verified Customer

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Mary J Erickson Frankfort, IL

needing to charge sometimes more then once a day-need batteries that hold charge

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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MORAGH KLINGINSMITH San Antonio, TX

I have used it several times and found it very helpful.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Melanie Swope for Melba Swope Cuba, MO

ONLY COMPLAINT IT IS HARD TO CONTACT ANYONE IN CUSTOMER CARE

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate issues to Customer Care at CustomerResolutions@medicalalert.com for a faster response.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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David Rolf Springfield, IL

A little confusing for the elderly in responding to call through the device

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joe Bruno Sarasota, FL

The button is too sensitive. Resulting in too many false alarms

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Marie Keller Tolleson, AZ

The button is too easy to push. It goes off if my shirt touches it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Perhaps you might prefer the wrist version instead of the neck lanyard.

Please reach out to Customer Care with any questions or issues.
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Margaret Williams Canton, CT

do not like having ton pay more than advertised added money for insurance

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Linda Merriman Pittsburgh, PA

Helpful and staff is willing to respond to questions and concerns

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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E.L,Bush Avon Lake, OH

There was a response each time I needed help

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Rosalynn Schaeffer

Calls come in as Toll Free, generally view as spam

4 years ago Edited January 10, 2024

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Tom Krebsbach Hastings, NE

Good, better service is good. Value for your money.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Marcia Dane Topeka, KS

some times I am not sure of what the repersentatives are saying

4 years ago

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Verified Customer

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Elizabeth Woods Mathiston, MS

Seems to give a fall alert a little too easy?

4 years ago

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Verified Customer

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E Gordon Costa Mesa, CA

Reliable, prompt, friendly and knowledgeable staff.

4 years ago

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Verified Customer

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marylou Imparato Cambridge, NE

they answer my mistaken calls immediately

4 years ago

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Verified Customer

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Donna Ethridge Topeka, KS

It takes to long for an operator to answer

4 years ago

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Verified Customer

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R steele Deerfield Beach, FL

Because the med alert button goes off when it isn't even touched

4 years ago

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Verified Customer

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Roz Schwartz-Fein Delray Beach, FL

Haven't had to use it. Hope I won't have to use it.

4 years ago

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Verified Customer

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NormanEifler Mount Pleasant, MI

The system seems to work well in an incorrect reception

4 years ago

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Verified Customer

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Joyce Augusta, WI

Very quick response when button is pushed.

4 years ago

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Verified Customer

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Joan O'Connell Narragansett, RI

QUICK response time - good customer service

4 years ago