Name: Medical Alert
Rating: 4.2

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Verified Customer

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D. Maxine Beyer Hubbard, OH

Too many calls about "low battery" and told it would reset itself.

7 years ago

Reply from Medical Alert

Hi Ms. Beyer,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help fixing your battery issue.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Maureen Oklahoma City, OK

They make sure I have supplies and check that I do.

7 years ago

Reply from Medical Alert

Hi Maureen,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Sacramento, CA

If I accidentally hit it, they return my call promptly.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlene Northern Cambria, PA

They're pretty good they call me when needed when I fall down.

7 years ago

Reply from Medical Alert

Hi Arlene,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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L. Anderson Mount Union, IA

Always there, very polite, immediate help

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Judy White Plains, NY

Quick response, sensitive to patient's needs.

7 years ago

Reply from Medical Alert

Hi Judy,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Patricia Campbell Vienna, VA

Great product. Great customer service and support.

7 years ago

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Verified Customer

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Gladys Hemet, CA

They are there immediately when your alarm goes off

7 years ago

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Verified Customer

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Daughter Canton, MO

Great service. When you call, they respond.

7 years ago

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Verified Customer

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Charlotte Cambridge, NY

They keep in touch and answer any questions with patience.

7 years ago

Reply from Medical Alert

Hi Charlotte,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Kendall Baltimore, MD

I know that im safe and the response is always fast

7 years ago

Reply from Medical Alert

Hi Kendall,

So glad you're staying safe with Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Dorothy Dhom

Always on Alert & device lets me know when charging.

7 years ago

Reply from Medical Alert

Hi Dorothy,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Mike

It works great at home or when traveling

7 years ago

Reply from Medical Alert

Hi Mike,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Ann

Mine stopped working so had to have new one sent to me; otherwise 5 stars.

7 years ago

Reply from Medical Alert

Hi Ann,

Great to hear! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Barbara Michals

good service when needed; reasonable prices

7 years ago

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Verified Customer

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Alice Gaylord, MI

It is not perfect.it is very sensitive and goes off to easy.

7 years ago

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Verified Customer

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Janet

Works like it's supposed too, havent had any problems whatsoever.

7 years ago

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Verified Customer

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Annonymous

It always brings help whe I have a fall.

7 years ago

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Verified Customer

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Annie

They have followed thru when for some reason my phone isn,t working.

7 years ago

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Verified Customer

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Blanch

There's always a friendly response without a long wait.

7 years ago

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Verified Customer

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Anonymous Dixon, CA

very helpful in need of assistance and rated very good

8 years ago

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Verified Customer

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darlene Orland, CA

It gives greater independence to my mother-in-law

8 years ago

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Verified Customer

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marilyn Pinckney, MI'

been a big help with my mothers security

8 years ago

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Verified Customer

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Sallie Jackson Selma, AL

They always respond if I accidentally push a button

8 years ago

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Verified Customer

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B. Blevins Campbellsville, KY

reliable, knowledgeable customer service agents

8 years ago

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Verified Customer

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C M S Whitehall, PA

Got a rude man when t trying to get a button that fit my wrist without falling off.

8 years ago

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Verified Customer

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B.M. Palm Coast, FL'

Very prompt at responding, to questions and assistance

8 years ago

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Verified Customer

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Anne Tercha Macungie, PA

Fortunately I just wear it and I never had to use it.

8 years ago

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Verified Customer

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JW Nampa, ID

Quick response even if it was false alarm

8 years ago

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Verified Customer

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Carla Mahrer for Loie Dowell Whittier, CA

They respond immediately to a call from my Mom's necklace

8 years ago

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Verified Customer

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CAROLE WEISMAN The Villages, FL

THEY ARE VERY QUICK WHEN NEEDED FOR HELP.

8 years ago

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Verified Customer

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Pat Euless, TX

They were at our house quickly when needed.

8 years ago

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Verified Customer

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ginger Boynton Beach, FL

I mistakenly hit the button and immediately I got a call.

8 years ago

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Verified Customer

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JesusIsLord Humble, TX

I've had no problems with them responding to my calls.

8 years ago

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Verified Customer

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Michael Breneman Lancaster, PA

The device and the service is very dependable.

8 years ago

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Verified Customer

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Richard Morris Clemmons, NC

Me3dical alert is customer friendly and isalways quick responce.

8 years ago

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Verified Customer

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Raymond Austin, TX

Because the wrist band is not working again. It has been replaced once. The Necklace does not go off when dropped. I feel I have been scammed.

8 years ago

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Verified Customer

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Charles Charlotte, NC

Easy to set up. Friendly service. Good value.

8 years ago

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Verified Customer

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Helen Oroville, CA

My mother has been helped numerous times

8 years ago

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Verified Customer

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Frankie Greenville, SC

They have been the answer to my peace of mind.

8 years ago

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Verified Customer

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Edith Parkville, MD

Very dependable service that works!!

8 years ago

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Verified Customer

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LuOuida Winnsboro, LA

Customer assistance good. Have not actually used the button yet.

8 years ago

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Verified Customer

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Lois Seminole, FL

success three times after falling--emts arrived promptly.

8 years ago

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Verified Customer

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Alice Apache Junction

The device no longer lights up with the green light like it used to. I am never sure if it is working or not.

8 years ago

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Verified Customer

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Diane Tampa, FL

Sent back the equipment 3 months ago...Mom went into a nursing home.. I am still being debited.. Cannot make contact with these people !!!!

8 years ago

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Verified Customer

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Helen Elkridge, MD

It is a very efficient system and company

8 years ago

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Verified Customer

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Arla Englewood, CO

responds immediately and supplies assistance

8 years ago

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Verified Customer

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Chris Velgersdyk Rock Valley, IA

I've had it for a long time now and it's been a good service so far. I use it all the time.

8 years ago

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Inell

My mother has medical alert now going on 1yr and a half. She enjoys the extra security. And so do her children.

1 year ago

Reply from Medical Alert

Thank you, Inell! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Lois Asbury Park, NJ

It has worked well for my mom. The operators are very patient with her when she sets off the alarm by mistake.

2 years ago