Name: Medical Alert
Rating: 4.3

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Verified Customer

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Vivian J. Swain Saint Louis, MO

The watch strap is ugly and way too big. The pendant is limited on adjustment around the neck.

5 years ago

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Verified Customer

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Lucille Berry Norwich, CT

great appliance, very prompt, just love it.

5 years ago

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David Frogner Colfax, WI

I know it works. Follow up has been excellent

5 years ago

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Forest Black Colorado Springs, CO

Medical Alert is easy to use and I feel safer with it.

5 years ago

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Regina

Respond is bang on and customer service is great.

5 years ago

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emma lea sofia Avon, OH

quick answers to my questions. good service

5 years ago

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Imogene Sperl La Verkin, UT

It is easy for people with twisted arthritic fingers to use

5 years ago

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robert gall Milpitas, CA

They seem to be alway's alert when my button goes off

5 years ago

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allen freedman

response time was very quick and people at other end were friendly and nice

5 years ago

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Carolyn Seats

Good quality easy to use service is excellent good value

5 years ago

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R0SALIA HERNANDEZ

PR0FESSI0NAL CARING TEAM AND GREAT PR0DUCT

5 years ago

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bill sailer

quality, reliable operation, phone checks often

5 years ago

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Vanessa mcelroy Ocala, FL

They Always call emergency contact right away

5 years ago

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Dolores Lowery Hollidaysburg, PA

Always available,easy access, good service for the price

5 years ago

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Bernadette Astrella for Rita Balsamo Jay, ME

It goes off accidentally and the medics scare her when they arrive at midnight

5 years ago

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Debbie Padbury

Service is good and merchant divine is excellent

5 years ago

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Dixie Terpstra Grand Rapids, MI

They go above and beyond to help you out.

5 years ago

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Carole Powell, niece

Responded quickly and got help for her and advised family

5 years ago

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Cathy

Reliable. Kind, supportive staff. Some issues with pendant device.

5 years ago

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carol oneill purchased for mom..Beryl Daigle

the pendant is very heavy//cant get mom to wear ,may use the small one .the one for the shower..

6 years ago

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Anne teel

They have always been helpful whenever I've needed them

6 years ago

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James Ward

Very courteous and excellent customer service.

6 years ago

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Cathy Hamilton

New pendant with the fall alert is way too sensitive and seems to go off without cause, so much so that Audrey will not wear it when sleeping.

6 years ago

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Elbert "Bud" McMullin

Sloppy handling of situations that are slightly out of the ordinary. Reps too specialized.

6 years ago

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Anonymous Sparks, NV

It is very convenient and when I accidentally set off my alarm, they call me.

6 years ago

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John Wichita, KS

We used it once and it took about nine minutes and then fireman was over here.

6 years ago

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Dolores Danville, PA

It works well and is a good system and I like the price.

6 years ago

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dale

I can wear it in the shower, out in the yard, anywhere.

6 years ago

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Thomas Urban

just knowing that it there when i need it

6 years ago

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Carolyn Darstek

Helps me feel safe since I tend to fall!

6 years ago

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Cheryl Kaderly

It is too sensitive. It goes off and I don't even know I touch it.

6 years ago

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Lorraine Philadelphia, PA

The only thing that I don't like about it is that you have to charge the battery all the time.

6 years ago

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Clint Aberdeen, ID

They do call to check up on you to make sure everything is working.

6 years ago

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Ruth

They are very knowledgeable to deal with.

6 years ago

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ROSEMARIE V. CARNLEY New Caney, TX

QUICK RESPONSE WHEN ALERT BUTTON IS ACTIVATED

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jan. 4th, 2019

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Verified Customer

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Anita Hanley Woodridge, IL

changed systems was given a credit figure and ultimately received &100.00 less and could not resolve it with customer service

7 years ago

Reply from Medical Alert

Hi Anita,

Please call Barb on our escalation team to sort this issue at: 800-226-5400, Ext. 0057.

We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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John Dubuque, IA

Accidentally I sent signals, maybe three or four times by accident, and right away they responded.

7 years ago

Reply from Medical Alert

Hi John,

Glad to know your device is working as it should! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carol Cincinnati, OH

I have tested it several times and it always works when I test it.

7 years ago

Reply from Medical Alert

Hi Carol,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Colleen sampson

They have regularly check in with my mom which makes her feel safe

7 years ago

Reply from Medical Alert

Hi Colleen,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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D. Maxine Beyer Hubbard, OH

Too many calls about "low battery" and told it would reset itself.

7 years ago

Reply from Medical Alert

Hi Ms. Beyer,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help fixing your battery issue.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Maureen Oklahoma City, OK

They make sure I have supplies and check that I do.

7 years ago

Reply from Medical Alert

Hi Maureen,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Sacramento, CA

If I accidentally hit it, they return my call promptly.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlene Northern Cambria, PA

They're pretty good they call me when needed when I fall down.

7 years ago

Reply from Medical Alert

Hi Arlene,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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L. Anderson Mount Union, IA

Always there, very polite, immediate help

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Judy White Plains, NY

Quick response, sensitive to patient's needs.

7 years ago

Reply from Medical Alert

Hi Judy,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Patricia Campbell Vienna, VA

Great product. Great customer service and support.

7 years ago

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Gladys Hemet, CA

They are there immediately when your alarm goes off

7 years ago

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Daughter Canton, MO

Great service. When you call, they respond.

7 years ago

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Verified Customer

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Charlotte Cambridge, NY

They keep in touch and answer any questions with patience.

7 years ago

Reply from Medical Alert

Hi Charlotte,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Verified Customer

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Kendall Baltimore, MD

I know that im safe and the response is always fast

7 years ago

Reply from Medical Alert

Hi Kendall,

So glad you're staying safe with Medical Alert! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018