Name: Medical Alert
Rating: 4.3

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Verified Customer

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Margaret Kercher Rio Rancho, NM

Always answer when I check in. Never had to use them yet

4 years ago

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Gabriel Arango, DC

Quality of care and results of procedure

4 years ago

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JOHN GOOSTREE McAlester, OK

They responded promptly to him setting it off.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Wayne Banks Denmark, SC

When my alarm goes off. I get a fast response from them

4 years ago

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Verified Customer

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Fred Morrissette Lincolnton, NC

They are very quick and proactive in doing what is expected

4 years ago

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Francis Go tasz Bel Air, MD

Easy to use to wear and to send alerts to customer service

4 years ago

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Elaine Schildkraut Boynton Beach, FL

When I called them they responded very quickly

4 years ago

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Verified Customer

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Benjamin Kellogg Live Oak, FL

Have responded appropriately when fall happened

4 years ago

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Verified Customer

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Ann W Sorenson Blacksburg, VA

It is sometimes incontinent to wear the device as high as recommended

4 years ago

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Verified Customer

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Cheryl Rosenberger Silverdale, WA

The response I receive for any questions.

4 years ago

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Verified Customer

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Elizabeth S. Joseph New York, NY

They have responded to all my calls in a timely fashion.

4 years ago

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Caryl Hansen Eden Prairie, MN

the monthly tests have easy to follow instructions

4 years ago

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Spencer Carlisle San Gabriel, CA

Every time I tested the system it worked as expectected.

4 years ago

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Terry Bazydlo Linden, NJ

I pressed the button and they called me back ASAP

4 years ago

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Mary Cleaver Lewisville, TX

Because when you need them they are there immediately.

4 years ago

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Verified Customer

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Dorothy Two Rivers, WI

We were supposed to get a refund for returning the fall medallion and hsve not seen it yet.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

If you still have not resolved this, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Linda Osteen Mount Dora, FL

They make sure my equipment is working every month

4 years ago

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Verified Customer

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Ron Walton Ferndale, WA

They responded fast when called upon after my mom fell.

4 years ago

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Anita sue cerilli Clermont, FL

Yes we're there quickly when I needed them.

4 years ago

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Verified Customer

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Wayne Wray Sykesville, MD

Sensitivity, long battery life, customer service.

4 years ago

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Verified Customer

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Geraldine Kelley Findlay, OH

Always there when needed. Calls person I asked to call.

4 years ago

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Verified Customer

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Patricia snay New Washington, OH

Excellent response time when button activated

4 years ago

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Elaine Oldenburg Rochester, MN

When I foorget to call each month, they call me to remind me to call.

4 years ago

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Yvonne Johnson Bakersfield, CA

Excellent customer service and response time

4 years ago

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Lois Harak Mustang, OK

They always contact me if I accidentally push alert button

4 years ago

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Verified Customer

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Bevelry Caylor Tampa, FL

Very sensitive and truly does the job you expect

4 years ago

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Dorothy Heaney Manlius, NY

Accidentally went off and they responded promptly.

4 years ago

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Margaret Kennedy Kernersville, NC

Always call to check when accidently set off

4 years ago

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Carolyn Forney6 Flanagan, IL

Customer service is excellent. You talk to real people!

4 years ago

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Rosemarie Corvasce Maugansville, MD

They came two times to check on me it was no emergency

4 years ago

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Shirley Semler Houston, TX

Sensitive and right there checking on you

4 years ago

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Donna Scheffer Lake Alfred, FL

I cannot wear the one to detect falls. because it goes off everytime I move. Waste if $60.00

4 years ago

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Corey Smith Saint Louis, MO

They are excellent with communication and overall response

4 years ago

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Lorili Anderson for Miriam Colton Glendale, AZ

Very reliable and very friendly efficient staff

4 years ago

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Joy Kane East Fairfield, VT

It is light weight and always there if I need it.

4 years ago

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S. Seeling Alexandria, LA

quick response time in case of emergency

4 years ago

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Jean Hunley Knoxville, TN

They do a great job they away nice when you talk to them

4 years ago

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Annette Rock Barstow, CA

It's ok I have to charge it a lot it would be nice to have a portable charger

4 years ago

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Roberta Milne Richardson, TX

easy to use and I feel protected for help when I need it

4 years ago

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Linda Boulis Sterling Heights, MI

We've only had to use it once, but it was very helpful.

4 years ago

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Lori Koch Hatboro, PA

They helped my mom right away when she fell.

4 years ago

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Lushianda Bell Suitland, MD

Their response is quick and they are so courteous.

4 years ago

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LeeAnn Burnam Panhandle, TX

Operator didn’t respond to my questions after the first response

4 years ago

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Jim Wilkin Cornelius, OR

A little slow in answering the phone but do a good job. Used the system only once.

4 years ago

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Berneil Thompson Nampa, ID

I love the service. I like the continuous support

4 years ago

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Gary Stewart Vernal, UT

Good customer service equipment is reliable.

4 years ago

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Carlo B. Troia Dallas, TX

They responded immediately when I needed them.

4 years ago

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Eddy Gay Waters Chandler, AZ

I live alone and it makes me feel much more secure.

4 years ago

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Shirley Penns Grove, NJ

I just do not like wearing it around my neck. I bent over and set it off. It seems too sensitive.

4 years ago

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Verified Customer

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Janelle Clarke Fremont, CA

I have had good service each time I call

4 years ago