Name: Medical Alert
Rating: 4.2

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Kathi Hutsell Arlington, WA

Beware of this company. They will make you pay three months in advance, it will take two weeks to get the equipment to you but they will go by the date you called for the contract. We ended up only being able to use the medical alert for 2 weeks and then my relative ended up in the hospital and from there into a nursing home so we were not able to use the medical alert anymore. When I called it was just over the 30 days from the day I first called, so we will not be getting any refund even though we were only able to use the medical alert for 2 weeks. I do not recommend this company!

6 years ago

Reply from Medical Alert

Ms. Hutsell,
In response to the complaint you filed with Best Company, you ordered the medical alarm on April 3. The equipment was shipped on April 4th. It was delivered (per FedEx Tracking) April 10th which would be a total of 6 days, not two weeks.

The equipment is billed until it is returned. As of this writing, the equipment has not been returned.

You contacted us on May 6, 2019. Since you received the unit on April 10th, had you returned it right away, there would have been a full refund. Although you called on May 6, the equipment was never unplugged until May 10. We sent you a prepaid label on May 6, and there is no tracking showing that you have packed up the equipment and sent it back.

If you would like, we can email you a Fed Ex return label and that way you will be able to get it right back to us. You can have FedEx pick up the package or you can drop it in a FedEx drop box. Regarding the refund, we can work with you on that, but nothing can be refunded until we get our equipment returned. Please contact us at 800-226-5400, Ext., 0057 to discuss FedEx option and refund.

Thank you!

May. 14th, 2019

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Jim North Rose, NY

I was 4 1/2 feet off the ground and fell. The automatic fall detection did not work. When I called to discuss issue I was told that the device needs to hit the ground, I wear it in front of me I fell and landed on my shoulder and back, not happy. Person I spoke to said as long as you’re not hurt you can push a button and It will work. What part of fall detection does this person not get. I am returning the device. What happened to me was just the reason I opted to get this device. Ago 68 live along.

6 years ago

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daisy Seal Beach, CA

This company is only helpful when you are signing up to use their system. Good luck when you try to send the equipment back. They delay, example, quoted me 3 days for a return label, after 5 days spent over 1/2 an hour on hold only to be told it would now take 2 weeks to get a return label. I believe this is a ploy to continue billing. The customer service rep. was very rude to boot. I will never recommend this company nor will I ever do business with them again. Do yourself a favor and look at the negative reviews on Google etc.

6 years ago

Reply from Medical Alert

Hi Daisy, We tried to locate you as a customer of Connect America based on the info provided here to Best Company but could not find you. Customer satisfaction is our #1 priority, so we would really like to resolve any issues you've had. Please email and let them know your account info and the best number to reach you and someone will call you to fix all this.

Again, I am sorry for any issues you've experienced.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

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Sharon Pipkin Ogden, UT

It feels heavy around my neck. I had back surgery in 2006 and a titanium rod was put in my neck. I'm in chronic pain. I didn't expect the device to be that heavy so It's hard for me to wear all day long.

7 years ago

Reply from Medical Alert

Hi Sharon, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please call our customer support line to inquire about a wrist button instead of the necklace as that might be more comfortable for you. Call.800-800-2036. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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WILLIAM L POWERS Waimanalo, HI

i have called 2 times to cancel but they are taken $44.00 out of my checking account i pick up Medical help because it was less, i sent back items you told me to in July by usps the warehouse said they did not get oit you are taken $44.00 out of my checking accouint for some think i do not have what i sould i do now?

7 years ago

Reply from Medical Alert

Hi William,

I am following up on this and will send you a direct message.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Juanita M. McCrary-Holmes Decatur, GA

Good until there is a billing error. Since January, 2018 I have waited on hold for hours and talked to no less than four unhelpful persons trying to get a refund for a unit sent to my 85 year-old-mother WITHOUT my (the payee) permission. Was promised a refund then later told it was not processed and that I would have to talk to supervisor. Impossible! Further, I was billed after wall buttons were returned. Very frustrating. FINALLY after much frustration, Sheila helped me. I am back on board. Thanks

7 years ago Edited September 14, 2021

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Thomas scarduzio Ronkonkoma, NY

Medical alert gives no statements I returned a unit 1/27/18 that I prepaid for the year no money’s back yet called asked for a statement they told me they didn’t do that! Well hear I am no statement they owe me 8 months here it is over 30 days the said the would return my money over 250 bucks not a penny back yet Call them to ask you have to wait on hold for over a hour they hope you will for get your money

7 years ago

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Angela McGreevy Lake Ariel, PA

The automatic fall detection service I subscribed to with Medical Alert failed when my 94 year old mother needed it the most. My Mother fell in the bathroom and laid on the cold tile floor for 12 hours. The failure was caused by incompatible equipment sent by Medical Alert where the transmitter was not compatible with the base station to detect a fall. Customer service was non existent when trying to address the issue. I cancelled the service after this awful experience.

7 years ago

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Margaret Cotazino Albany, NY

Zero customer service. Altho we returned our never activated, never opened system AND THE SIGNED FOR THIS RETURN ON DECEMBER 4, we still have not received our $329 Credit!! When I call them they claim the credit is happening soon. HERE'S THE BEST THO: THEIR SALES PEOPLE CALL CONSTANTLY TO SELL ME A SYSTEM EVEN THO I'M WAITING FOR A CREDIT FOR THE ONE I RETURNED.

7 years ago

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Allison Sermo Detroit, MI

I purchased this for my grandma and I love the security it gives her and the piece of mind it gives my family knowing she is in good hands!

8 years ago

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allyhagan@hotmail.com Newtown, PA

Fantastic company, great products, got this for my Mom last year when my Dad passed away. She loves the security it has given her.

8 years ago

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Bobbi Walker Foley Haymarket, VA

My mother Died July 13, 2016. I cancelled it. Mailed the equipment back and they are still billing me. I tried to stop it but they will not quit. They took my money for a service that is no longer needed because the PATIENT IS DEAD. They are still billing me. You cannot get anyone on the phone. BUYER BEWARE! THEY WILL HURT YOUR CREDIT AND THEY DON't give a damn that the patient is DEAD without equipment. THE WORST COMPANY ON THE PLANET

8 years ago

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Brenda Tucker Shultz Mountain City, TN

I recently contacted company to return a never used, never registered medical alert system, I have paid company around $500,00 and explained this was not my idea and could not afford. They refused to refund any even today's payment with system being returned today. My resources are limited and I will not even be able to purchase my medication. I find this to be predatory behavior on their part. I never even signed a contract.

9 years ago

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Kathleen jimenez Denver, CO

I would love to try out this unit if only I could get through to customer service to activate it. Keep getting message that says they are open 7 days a week and the hours they are open yet it says they are closed. I am calling within the listed hours and have left my number for them to call back, just like the message says to do, yet I still receive no call back. This system may work great in an emergency but I have no way of knowing this

9 years ago

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Verified Customer

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Marilyn

I have elderly friends that use your services

1 month ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Doris

Response fantastic. Knowledgeable EMT personnel.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Dec. 16th, 2024

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Verified Customer

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Sandra

I get a reminder if i forget to test monthly.

1 year ago

Reply from Medical Alert

Thank you, Sandra! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 16th, 2024

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Verified Customer

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Emogene brown

Very good. I advice everyone to get one for safety

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Emogene! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Johnny

The convenience of the system and customer support

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Johnny! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 16th, 2024

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Verified Customer

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Jo Untiedt

It is impossible to cancel this service. Was on hold for 1 hour. They were to email a form to fill out. did no receive the form.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Jean

good service, reliable, people were very nice

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Jean! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Armand

Very good product. Representatives are knowledgeable and very professional.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Armand! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Dec. 16th, 2024

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Verified Customer

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Elizabeth

It is nice to know someone will. Come if I need,help

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Sarita

I feel confident of being serviced when in need.

1 year ago

Reply from Medical Alert

Thank you, Sarita! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Linda

Knowing I have help right at my fingertips

1 year ago

Reply from Medical Alert

Thank you, Linda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Martha

I like the immediate response, and monitoring phone calls.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Edward Hinkle

Very good service. Would highly recommend.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Edward! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Feb. 11th, 2025

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Verified Customer

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Carol

I feel safe when wearing my Medical Alert equipment

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Barbara

The price & no useless fancy gadgets that don't get used.

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Paula

It is not working. They sent me a replacement which also does not work ! My bro is still paying for it AND I AM AFRAID TO TELL HIM

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with this concern so they may assist you:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Wendell Miami, FL

Excellent reliability, and company service.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 10th, 2024

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Verified Customer

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Dr DAG Park Rapids, MN

Easy to use, maintain, and install. Price is good

2 years ago

Reply from Medical Alert

Thank you, Dr! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Wilma San Diego, CA

I have benefitted from service after a fall. Quick and smooth response and immediate help. Treated with d ignity and kindness.

2 years ago

Reply from Medical Alert

Thank you, Wilma! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Cathleen Pleasanton, CA

Excellent service. Prompt, efficient, available.

2 years ago

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Verified Customer

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Velora Las Vegas, NV

It's easy for my mom to use, charge, and understand.

2 years ago

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Verified Customer

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Jennelle Spring Branch, TX

It gives me comfort just to have it if something happens!

2 years ago

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Verified Customer

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Stephen Mottram Sarasota, FL

Always respond even when I accidentally touch button

2 years ago

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Verified Customer

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irwin shanes Floral Park, NY

gives me a feeling of safety. they respond quickly

2 years ago

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Verified Customer

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George S. Westerman Jacksonville, FL

You check up on me when I fail to do testing.

3 years ago

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Verified Customer

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Betty J. Fender Williston, FL

Always solve my problems with professonal ways.

3 years ago

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Verified Customer

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Vern Wagner Montrose, CO

Medical Alert continues to contact you for feed back.

3 years ago

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Verified Customer

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Donna Eliason Wahoo, NE

It is dependental and everyone is very helpful.

3 years ago

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Verified Customer

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Cynthia LaPietra Trafford, PA

They call right away when alarm goes off.

3 years ago

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Verified Customer

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Kim Capuano Merrick, NY

The service you receive from the workers are excellant.

3 years ago

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Verified Customer

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Judy blanding Clifton Park, NY

Prompt response and ease of questions answered

3 years ago

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Verified Customer

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Patrick Deasy Bonita Springs, FL

excellent customer service, immediate response to incidents

3 years ago

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Verified Customer

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Salvador Rojas McAllen, TX

Just press the button for help, that all is needed

3 years ago

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Verified Customer

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Helen Hoover Cumberland, MD

I have had a number of problems, but it seems they have all been taken care of.

3 years ago

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Verified Customer

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Connie Parmer Cairo, GA

The app never works right. It doesn't do much good paying for the GPS tracker if I can not use it.

3 years ago

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Verified Customer

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Alfreda High White Plains, MD

Bracelet continuallty falls off. I am with my family most of the rime. I do not fall down.

3 years ago