Name: Medical Alert
Rating: 4.2

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Verified Customer

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Carol Havertown, PA

I had to call a few times and they were ready to answer whenever I wanted.

7 years ago

Reply from Medical Alert

Hi Carol,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Thelma Knoxville, TN

Anytime it goes off they will usually call. It's worked every time.

7 years ago

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Verified Customer

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Cathleen Lady Lake, FL

They're always staying on top of it and they're always calling and making sure it's working.

7 years ago

Reply from Medical Alert

Hi Cathleen,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Clark

It was economically priced. Any questions I've had been answered immediately.

7 years ago

Reply from Medical Alert

Hi Clark,
Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marilou Corpus Christi, TX

I have had a few issues with returning some parts some of the devices, but overall I'm satisfied.

7 years ago

Reply from Medical Alert

Hi Marilou,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Betsy Bellevue, WA

Customer service is nice because they remind me to test it from time to time.

7 years ago

Reply from Medical Alert

Hi Betsy,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Carlotta Hobbs, NM

They answer me every time I call in. It could be cheaper, but I like it.

7 years ago

Reply from Medical Alert

Hi Carolotta,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Marion

They always respond very quickly, even if it's a false alarm.

7 years ago

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Verified Customer

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MATILDA. COLE. Takoma Park, MD

Because as soon as it goes off someone will get on to you. Tyler

7 years ago

Reply from Medical Alert

Hi Tyler,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Ctrahan Kaplan, LA

So far everything has worked, customer service has been courteous.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Linda

It's too sensitive, I keep triggering it when I don't intend to. Their response time is slow sometimes.

7 years ago

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Verified Customer

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Charolette Gretna, NE

I really like that they can hear me if I fall, unlike other things I've had in the past. It's a very affordable device.

7 years ago

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Verified Customer

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The product is very sensitive. I had to an adjustment for several days, so it did not report a problem that did not exist. You may use my name.

The equipment seems to be operating as described by the manufacturer.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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m.durso

very dependable - can be relied on for followup and thoroughness

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Debbie R.

Very diligent in responding! Customer service always answers my questions.

7 years ago

Reply from Medical Alert

Hi Debbie,

So glad to hear! Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Bruce

They answer your calls right away very professional and friendly

7 years ago

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Verified Customer

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Bob Cranston, RI

I would like the time to be shorter between pressing the button and talking to someone.

8 years ago

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Verified Customer

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Bryan Lovett Swartz Creek, MI

Medic Alert has charged me for a service, protection of equipment i have twice said we don't need or want.

8 years ago

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Verified Customer

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Diane Wegrich Jupiter, FL'

they have always answered. I have faith in them refer people to you all the time

8 years ago

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Verified Customer

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Ron Kirk Knoxville, TN'

I don't like their new fall pendant. You can't sleep with it and it is too big.

8 years ago

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Verified Customer

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O. Nadine Buckingham Spokane, WA

I haven't needed to call them, but if I bump it by mistake, they call right back.

8 years ago

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Verified Customer

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Patricia A Hall Wyandotte, MI

Help has always been prompt, even when someone else had to call for me

8 years ago

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Verified Customer

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Marcia Lu Stubbs Lincoln, NE

Great service, but 1 time they called me on the phone. Luckily I could get to the phone.

8 years ago

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Verified Customer

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K. Bumpus Manchester, TN

Always responsive and worked with me to ensure my grandfather's safety

8 years ago

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Verified Customer

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Valerie Dinsmore Belcamp, MD

Have helped me several times by notifying emergency services and my family.

8 years ago

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Verified Customer

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Pat Decker Citrus Heights, CA

Sometimes the person answering the 'phone calls an ambulance when I clearly tell them NOT to do that.

8 years ago

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Verified Customer

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Mary T McGee La Jolla, CA

So far they have responded very quickly when I contacted them even by mistake.qke.ted

8 years ago

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Verified Customer

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George/Flore Atlanta, GA

I have very good and rapid respond from them no matter the problem

8 years ago

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Verified Customer

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Marjorie Mounts Rehoboth Beach, DE

Because of the fast response when the alert button is pushed.

8 years ago

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Verified Customer

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Mother Hen Brownwood, TX

Always there even if the unit hits something and it alerts the operator

8 years ago

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Verified Customer

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Dr. Herbert Bomar Jr Ambler, PA

Consistent response, immediate , very easy to wear around my neck

8 years ago

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Verified Customer

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no Keene, TX

new fob almost too sensitive as wife was putting it under her blouse and it went off

8 years ago

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Verified Customer

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Talmadge Inglewood, CA

It makes me feel confident. It works, I haven't had any problems with it.

8 years ago

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Verified Customer

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Libert

Quite easy to use and pretty good customer service responses.

8 years ago

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Verified Customer

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Luis Douglasville, GA

When I had an opportunity to use medical alert the response was what's immediate and professional

8 years ago

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Verified Customer

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Grace Round Rock, TX

It always works -- reliable Bracelet malfunctioned twice so had to quit wearing it.

8 years ago

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Verified Customer

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Edward Brookfield, IL

they help you as soon as you need help and the help is not far behind

8 years ago

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Verified Customer

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Carol New York City, NY

Fast response when I needed them but price much too high for a new cloth band for wrist alarm

8 years ago

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Verified Customer

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Richard Littlefield Old Orchard Beach, ME

The way it works is good. They've been excellent all along the way.

8 years ago

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Verified Customer

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Phyllis S Wakefield, NE

I'm very happy with it. The equipment itself has been just fine, and I'm just thankful I have it with me.

8 years ago

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Verified Customer

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Michael Garza Product/Service

Overall, this is good - I enjoy it - I need this service 'cause I fall a lot. I'd give it a 9

8 years ago

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Verified Customer

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Anonymous Portola, CA

I'm very satisfied with Medical Alert. It really has been a good experience having their system.

8 years ago

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Verified Customer

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Frank Norman Hornbrook, CA

It's simple to use. Although the equipment is alright, their customer service is poor. I'm a little disappointed with the company.

8 years ago

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Verified Customer

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Raymond M Williamstown, WV

My experience with Medical Alert has been good so far. I've had big problems with billings from them, but other than that, it's been okay.

8 years ago

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Verified Customer

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Connie

I paid for fall protection and it doesn't work.

3 months ago

Reply from Medical Alert

Connie, we’re really sorry to hear that. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Sep. 8th, 2025

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Nancy

I am just learning about wearing an alert. The directions indicate wearing the alert on the outside of the garment, which bothers me. It gets in my way.

1 year ago

Reply from Medical Alert

Thanks so much for sharing your feedback, Nancy! We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Dec. 16th, 2024

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Patricia

.Quick in calling for help to arrive, even if there isn’t a response from my mother. Also, I like that they call me to let me know.

1 year ago

Reply from Medical Alert

Thank you, Patricia! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Linda Tacoma, WA

I m very happy with the service I just wish that the necklace could have the choice of some decoration more women would be willing to wear them

2 years ago

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Carol Cook Christiansburg, VA

Non responsive customer service. Could not solve my problem of replacing an existing system unit with a new one. The new unit was faulty too and it has been a nightmare to experience. I am a fall risk senior and depend on a unit that is reliable. I tried to get the matter resolved, however, after two weeks of non response from their customer service, I cancelled my service with Medical Alert.

5 years ago

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Saundra Henry Madison, MS

Worst company. When I called them to make sure they had my email address, (since they never sent me an email conformation of my payment) they had me on hold for over one hour! I decided if they're customer service is this bad, what's the rest of their service like? Especially given the sensitivity of their job. I quickly contacted my bank to stop payment and sent the company an email not to send the product.

6 years ago