Name: Medical Alert
Rating: 4.3

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Gale Pederson Las Vegas, NV

I ordered a mobile elite model for my 90 year old father who had went thru the trama of falling at home and lay on the floor for over 3 hrs. before he could get enough strength to pull himself up in the kitchen to call for help on his phone. He found an add for mobile elite model advertised in his AARP magazine so he called the company to tell them what he needed but he wanted the salesman to call me first as I had told Dad that I would pay for any service hook up and his monthly bill. The salesman called me (I live in Utah and Dad lives in Wis.) He told me that dad would be able to get service for his cell phone both at his home as well as his cabin. We ordered the model and I paid 6 months fee in advance to lower the monthly bill. Dad received the product and guess what no service in our area for ATT, called company they said to return it and we would get a full refund, lady told me that we should have never been told that we had service in his area but we didn't. We returned product and they received it on 20 Sept. 2016. I called them and they said I would see a credit back to my credit card in 7-10 days. It is now 20 Oct. and nothing yet for the $269 they owe me. I have called 4 times and nothing but lies, one said two weeks ago that it would be credited back to my card within 48 hrs, last time I called they said my card was credited full amount on Oct. 10th (Holiday) Nope, I called my bank and they said there hadn't been any action of that nature on my credit card. I finally called AARP and they are going to see if they can get this straightened out. Save your self a lot of grief folks and go with some one else. I'm tired of getting lied to by this company and maybe tis will help some one else from making the same mistake we did.

9 years ago

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mary clark Bucyrus, OH

I had this one for a few years until i went into assisted living, They have their own.. this was a good choice,very honest company.. Mary J. Clark

9 years ago

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Verified Customer

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Rebecca

Watch is ugly eith no choices in color or bands

6 months ago

Reply from Medical Alert

Thank you for your feedback Rebecca! We appreciate our customers and appreciate the time you took to leave us a review. Your thoughts help us to continually improve.

Jun. 6th, 2025

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Carolyn Fear

My husband used medic alert several times before he passed away on May 15

5 months ago

Reply from Medical Alert

Carolyn, thanks so much for sharing your feedback. Please accept our heartfelt condolences for your loss. Please be well, safe, and take care.

Jul. 16th, 2025

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Janis

Quick response. Very personable, efficient, considerate personnel.

5 months ago

Reply from Medical Alert

Thank you, Janis! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jul. 3rd, 2025

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Verified Customer

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Bonita

They respond immediately, & notify the proper authorities.

9 months ago

Reply from Medical Alert

Thank you so much for your kind words, Bonita! Your feedback means the world to us, and we’re glad we could meet your expectations.

Mar. 18th, 2025

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Verified Customer

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Russell

Quick to answer calls. Very professional.

9 months ago

Reply from Medical Alert

Thank you, Russell! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Feb. 20th, 2025

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Verified Customer

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Mitzi

Their immediate response time when I need their services.

10 months ago

Reply from Medical Alert

Thank you for your kind words, Mitzi! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Feb. 11th, 2025

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Verified Customer

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Sandra

The system works great. Response on calls is very fast.

10 months ago

Reply from Medical Alert

Thank you so much for your kind words, Sandra! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

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Verified Customer

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Jonni

JAPPY WITH medic alert. It is easy to use.

11 months ago

Reply from Medical Alert

Thank you so much for your kind words, Jonni! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

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Verified Customer

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Guila Noble

I very much like the sense of safety I feel with this system.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Guila! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Dec. 17th, 2024

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Verified Customer

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Teresa

Never sent a clean barcelet that I requested several months ago. As a long time user it get dirty from ink and stains

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Teresa! We value our customers and appreciate the time you took to share your experience. For additional support or questions, please to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Barbara

I have not had any problems with my Medical Alert system to date.

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Candace

Calls are prompt. Caller is polite & professional asking if help Is needed

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Susan

I like the confidence of knowing that help is available if I need it.

1 year ago

Reply from Medical Alert

Thank you so much for your kind words, Susan! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 5th, 2025

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Verified Customer

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Terry

She helped me all the way-couldn't ask for better-thanks millions---Terry

1 year ago

Reply from Medical Alert

Thank you, Terry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Kathleen Deena Sparta, NJ

Responsiveness and flexibility The medical alert it self is easy to use

1 year ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Bella Dallas, TX

immediate response even when my alarm goes off unintentiallly.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Anna El Paso, TX

COMPLICATED TO USE IT....I NEED TO BE PENDING NOT TO ACTIVATE..PLS PENDING TO CHARGE THE BATTERY

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Barbara Santa Cruz, CA

The response is immediate. Everyone is very nice when you speak to them.

2 years ago

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Verified Customer

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Richard London, KY

Good service and not too expensive. Happy with the peace of mind the device brings!

2 years ago

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Verified Customer

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Lillian

It gives me a piece of mind to feel my mom can get help before I can get there

2 years ago

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Verified Customer

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Jane Chicago, IL

Too sensitive. It goes off if I even change my clothing and it falls 2 inches onto my chest.

2 years ago

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Verified Customer

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Karen Rochester, IN

Great system! So much available to purchase for the person in need.

2 years ago

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Verified Customer

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Verne WA

My dad is too confused. He worries about what it is when he wears it and he has caregivers now so doesn't really need it. Can we cancel the service and get any refund?

2 years ago

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Verified Customer

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Larry Morris West Milford, NJ

It's all good. You hope you don't need it but if you do you know it's reliable.

2 years ago

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Verified Customer

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Carl G Wessing Syracuse, NY

My Mother pushed the button and help was sent now not later! Thank You.

3 years ago

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Verified Customer

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Sue Farlin East Lansing, MI

They check on me periodically to make sure I'm doing okay. No falls!!!

3 years ago

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Verified Customer

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Brent hall Idaho Falls, ID

works greatWhen we check the system they pick up the phone within one min.

3 years ago

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Verified Customer

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Craig Jobson Evanston, IL

Pressed "ALERT" by accident firedeoartment on scene in less than 5 minutes

3 years ago

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Verified Customer

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Robert Winston-Salem, NC

Great Customer Service, everyone really cares about its Customers.

3 years ago

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Verified Customer

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Carol Burkhardt Loveland, OH

Good product..easy to reach by phone..customer service and support good.

3 years ago

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Verified Customer

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Lucy Blake-Elahi Los Angeles, CA

Had a heart attack-- pushed the button--The Fire Department came!

3 years ago

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Verified Customer

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Margie P Jackson Douglasville, GA

necklace item is too big to ware. The Fall necklace is okay if the cords would stay in place.

3 years ago

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Verified Customer

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Raymond Dasnczek Lincoln, NE

great price, & they check up on me monthly with a phone call

3 years ago

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Verified Customer

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Betty Weatherholtz Bunker Hill, WV

I set the alarm off accidently and they were quick to call me.

3 years ago

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Verified Customer

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Joe Bendell West Haven, CT

Whenever I have needed help all employees have been helpful and knowledgeable.

3 years ago

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Verified Customer

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Deloris C. Stephenson Nashville, TN

They have responded even when MIL accidentally set off the alarm.

3 years ago

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Verified Customer

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Liz. Clark Oroville, CA

I was able to talk to the base station and get help immediately

3 years ago

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Verified Customer

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Ruby Roe Las Vegas, NV

the quality of the equipment is high, response is quick and caring.

3 years ago

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Verified Customer

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Carolyn Haught Apopka, FL

they alway are nice to me when i need a question answered i am new to the company.a lot of to

3 years ago

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Verified Customer

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Brenda Neumann Palatine, IL

Always calls me immediately if my dad's alert has been activated.

3 years ago

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Verified Customer

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Diane Gil MI Wuk Village, CA

Always helpful and kind when I have called them or when they have called me.

3 years ago

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Verified Customer

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Tonya Gaines

Excellent reassurance that Medical Alert will help when needed.

3 years ago

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Verified Customer

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Hagar Malone Allentown, PA

I haven't needed to use my device for an emergency, but texting it every month is easy.

3 years ago

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Verified Customer

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Annette couture Naples, ME

I feel secure knowing I will get a response quickly when you sense unusual alert.

3 years ago

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Verified Customer

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Ginny Gore Summerville, SC

Excellent customer service every time I have had contact with the company

3 years ago

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Verified Customer

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Mary Ellen Hollins Methuen, MA

This company has been there when I needed them withtout hesitation.

3 years ago

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Verified Customer

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Marvin Jensen Spearfish, SD

So far, excellent customer service. Testing equipment is easy.

3 years ago

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Verified Customer

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RALPH SANFORD SIKES Atlanta, GA

Service has been excellent, friendly, and understanding of my needs.

3 years ago