Name: Medical Alert
Rating: 4.2

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Verified Customer

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James Morganfield, KY

When we first started with this service, they couldn't get my dad's payments going correctly. It seems like it works properly.

7 years ago

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Verified Customer

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Denver Howard Gravette, AR

I initially got Medical Alert because of the price. The response time was a little slow when I accidentally pushed it a couple times.

7 years ago

Reply from Medical Alert

Hi Denver,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Barbara Paducah, KY

My daughter recommended this device to me, and I keep it on all day. Everything works, but I haven't heard from customer support yet.

7 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Texas gal

Promptly answered and acted upon -very good quality sound and patient people on duty

7 years ago

Reply from Medical Alert

Hey Texas Girl! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Norma Smith

Tyree was informative without pushing for sales. It's also nice security and works great.

7 years ago

Reply from Medical Alert

Hi Norma,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda

I have used it an gotten excellent response when I fell and fractured my right ankle.

7 years ago

Reply from Medical Alert

Hi Brenda,

I am sorry you fell, but glad the response was quick. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Robert Carlson Enfield, CT

There wasn't really any special reason for why I got it. I don't wear it constantly, but I think it's all ok.

7 years ago

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Gerald Woehler De Pere, WI

I didn't order it, my son did a while back. When I pushed the button they came here fast.

7 years ago

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Ann Henderson, KY'

Pretty good system and ok on the price. In the beginning had a lot of trouble being charge over what I owed

8 years ago

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Del Moline, IL

I have not had a need of them yet but they they are very acomadatting on the phone.

8 years ago

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April Queens Village, NY

The device on my dads belt kept going off even though we didn't need it. It should be a watch for 24 hr monitoring instead of a necklace or waist device

8 years ago

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E.L. Lehighton, PA

We haven't really had to use it yet, but the people in customer service are very nice and helpful.

8 years ago

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Robert Nestoss Fargo, ND

We got it since it has the best deals. So far, in a normal day, nothing out of the ordinary happens. Customer service have been very nice and friendly.

8 years ago

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Gloria Stevens Grahamsville, NY

I'm on my 80's so I needed something like this. Customer service has been courteous, thoughtful, and helpful.

8 years ago

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Bernice Tanksley Albany, NY

I haven't needed it for anything other than testing, and I was satisfied with that.

8 years ago

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Charles Welch Lakeland, FL

I do the monthly device check to make sure it's working properly. I've called for help when I couldn't get up and the device works.

8 years ago

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D.T. or Anonymous Fort Myers, FL

I just go on my daily business with no problem. I have only tested it but I got a very quick response.

8 years ago

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Janice Dimattia Prairieville, LA

When I felt I needed help, I pressed the button told them so. They sent someone right up.

8 years ago

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Marie Bettis Philadelphia, TN

I just wear it. Have bumped on it accidentally a time or two. They were good people.

8 years ago

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Jill Wooster San Pedro, CA

I use this every day and it doesn't interfere with anything. I've never needed it for an emergency

8 years ago

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Veronica Hollander Annapolis, MD

Well every month I pushed that button to see that's it's working and I've always had very good luck with it

8 years ago

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Linda Small Red Bluff, CA'

They're less expensive than Philips Lifeline plus their representatives are very good. I use it all the time when I'm home.

8 years ago

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Madeline Miller

When I needed assistance they helped me remain calm and gave me clear and concise instructions.

8 years ago

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Have no idea. Riverside, CA

The res[pnce worked perfectly. (even at age 87, I love the handsome young medics it brings to me)

8 years ago

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Anonymous Lincoln, NE

The entire operation I feel needs a lot of repairs I gave up medical alert. The company needs to have a meeting and train their employees on how to do their job and how to treat the public

8 years ago

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Josephine Toledo, OH

They have been contacting me every time I accidentily cause my alarm to activate and make sure all is ok.

8 years ago

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Lela Rockwall, TX

Too heavy, to bulky, can't hide in shirt. Wanted medallion type or one for wrist. Will not renew!

8 years ago

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Jeannette Plattsburgh, NY

I've only had to use my Medical Alert once and I was extremely satisfied with the quick response.

8 years ago

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Julie Gainsville, FL

It's always worked. Firemen come and help me stand up and are always very nice and helpful.

8 years ago

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Elsie Naperville, IL

They have always responded to my need and very helpful in answering any questions I might have.

8 years ago

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Evelyn Chambersburg, PA

They have been here in a timely manner the two times I have called them. I'm very satisfied with their service.

8 years ago

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Fannie Franklinton, LA

Operators respond quickly when button goes off, even if the button is set off accidentally.

8 years ago

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Betty San Francisco, CA

the quick response and the time making sure that the feeling that things are under control.

8 years ago

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Alice Wasilla, AL

The response is very good. The necklace sometime bothers my neck. I like that I can wear it anywhere and you respond.

8 years ago

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Andrew Mountain View, CA

I accidentally hit the button to my alert ?? watch __ and less than 5 minutes the fire department was looking for me on my street which I did not know. They got a call from you guys n responded fast.

8 years ago

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Henry Molignaro Somerville, MA

I used it twice already and it was very good. They've offered a very positive experience so far.

8 years ago

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Margaret Ridgway Nalcrest, FL

Their devices have worked very well, I like using them. My family suggested I get one because I have a balance problem, and I think they've offered a very good customer service.

8 years ago

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Kathy Harrison Gaston, SC

Although the representatives did a good job, the device itself didn't work. I fell on the porch and it didn't go off. Also, I have to push the button myself if I'm away from home.

8 years ago

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Glenda Brinkman New Ulm, MN

I like it so far because they have been there when we needed them. I am definitely satisfied with their service.

8 years ago

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Patricia Pope Willoughby, OH

The only problem that I had with Medical Alert was resolved quickly, so everything with the product has been fine. However, they have very poor customer service.

8 years ago

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Betty

My Medical Alert gives me a feeling of safety each day as I wear it. I also take it with me when I need to go to the bathroom at night. It is my life guard.

1 year ago

Reply from Medical Alert

Thank you, Betty! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Kathryn Bozeman, MT

I dont use the system, its for my mother. Although it was easy to order and set up, I spent numerous phone calls attempting to get my mother checking account credited for an unauthorized debit of approx. $348.00. To date I have referred 3 friends and relatives to other companies and they have not had any complaints with being overcharged and needed to fight to be get it credited. I will not utilize this company in the future, but will leave the unit "as-is" for my 91 yr old mother.

2 years ago

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Eleanor Newnan, GA

I paid my bill in full for the year yet 2 months ago you started taking $5 a month with my debit card I realize the cost of things have gone up but when you pay for something for a year and then you go back and raise the price that is not right I will be canceling my membership when my year is up

2 years ago

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Josephine Midlothian, VA

Very unhappy with the service. I would not recommend the company to anyone. My mother has been a costumer of Medical Alert for several years. Fortunately she has never needed to push the button for help ,however the button has gone off by accident way too many times. It’s very upsetting when this happens. Also , an employee called my 92 year old mostly deaf mother and sold her a fall detection necklace over the phone. It had to be apparent to the employee that my mother could not hear on the phone and had no idea that she was purchasing additional unneeded services. Very shameful and shady . I had to call the company and get her money back and then they only refunded half the money. I had to make a second call to get the other $30.00 back. We were just talking about getting rid of the service and buying an Apple Watch. Sincerely Denise Wells and Josephine Smith.

2 years ago

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gail viecelli Livonia, MI

My mom has the Medical Alert" on the GO" fall detector. I'm extrememly disappointed that Medical Alert on the go does not include a care giver AP where I can GPS her loctation from a smart phone. We choose Medical Alert pendant starting in August 2019. Customer Service tells me there are no plans to make an AP available.

5 years ago

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Carol Perdicaris

I llike the new message that they have on the machine. At least the human that wouled call can assist someone that really needs it unless that would be me.

5 years ago Edited May 9, 2025

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Karen Grise Franklin, IN

A huge pain to cancel service. My credit card account was charged in access of $500 annually and when my mother moved into assisted living and no longer had need of these services we were told they could not be discontinue until equipment was returned. In the midst of moving it took a while to remember to get the equipment boxed and returned. Once that was done and I called a month later to ask about my refund I was told that although the equpment had been received within 4 days of mailing I was supposed to call within 10 days to check so the cancellation date would be that day and funds would not be creditted back to my account for "25 business days." when I suggested that was unacceptable and ask to speak to a supervisor I was told the refund would be expedited and would show up on the account in "a couple of days." Two weeks later I just phoned again and was told that my refund occurred 2 days ago but would take a couple more days to show up on my account. Way overpriced service and poor way of treating customers.

6 years ago

Reply from Medical Alert

We looked in to this situation and are very for any difficulties the customer experienced. Our prices are among the lowest in the industry, and the services we provide get an A+ from the BBB.

We see the customer called on 5/6/19 and requested a return label. Labels were sent to her on 5/6/19, 5/9/19 and 5/14/19.

We received the unit back on 6/17/19. There is a signed agreement from the customer where it clearly states the unit is billed until it is returned. The refund was processed within 3 weeks. If there is anything else we can do, please do let us know. Again, Connect America values our customers and we are sorry you had difficulties with the label and returning the equipment.

Aug. 1st, 2019

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Carolyn Hyde Brooksville, FL

We were on automatic withdrawal for payments . The money was taken out of my account without advanced notice and ahead of when it was even due. We no longer need ed the equipment and iy was returned on the 6th of May . They received it on the 9th of May 2019. Called them on the 13th about my refund and was told it would take 5 to 7 days. Needless to say I still have not received my refund. Today I was told 2 different stories. One was that it takes up to 2 weeks and the other story was it could now take up to one month for my refund. It is starting to sound like a story . Now supposedly they will expedite my refund and it can take up to 72 hours. I don't feel I can believe them and will see what other options I have. They just seem to keep stalling .

6 years ago

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Jerry Zirkler Utica, OH

Customer service is the worse. This company is a total scam, I got this for my mother and paid 6 months in advance for the service. My mother passed away a month into it and there will not refund you the remaining money paid. They take money out of your account without your knowledge and when you call them its a total run around. My mother passed away and they charge my account $559.95 when i sent the equipment back. They stated the was damage to it, which there was nothing wrong with it at all when it was shipped to them. They will not take care of you after you lost your loved ones when you have done nothing wrong. I have file a complaint with the BBB and then calling Attorneys General office. WATCH OUT FOR THIS COMPANY.

6 years ago

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Chip Sebastian Lexington, KY

I've had a bad experience with Medical Alert. My mom has used them for the past several years. We found out recently that they were taking out payments even though there was no one on the other line since February of 2018. When I called and asked why no one answered when my mom hit her button, they told me that the service had been off that long. They said they could only credit/refund 6 months of payments, saying that my mom was responsible to check on the service and hit the button at least once a month. I told them my mom is addled and was not able to remember to check on a service they're supposed to be providing anyway. I went on to say, "what if she checked the service and it went off the next day? Then we would not know the service was off until the time they said she needs to check it again, which would be 29 days." Their attitude and refusal to do the right thing sat wrong with us and I gave them a chance to make it right. Their clientele are comprised largely of people who can't be bothered with having to check constantly on the service they claim to provide.

6 years ago