Name: Medical Alert
Rating: 4.3

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Verified Customer

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Janet Stephens Mentor, OH

it always works, you can hear it all over the house, I feel safer because they always answer

5 years ago

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Verified Customer

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Steven Langhorne, PA

Very helpful every one that helped us I would recommend your company to a friend

5 years ago

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Verified Customer

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Donna Gelder

I feel that recently I was pressured into taking a fall button--I am very active and have many false alarms.

5 years ago

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Verified Customer

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Anthony DeRiggi Wantagh, NY

They have responded quickly, even when there was no emergency because the device was accidentally pressed.

6 years ago

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Verified Customer

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Barbara Campbell El Cerrito, CA

You are always there when I accidentally hit the button, checking to make sure I am okay

6 years ago

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Verified Customer

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Anonymous Livingston, TX

I don't use it very often, but they have always been there right away when I have called.

6 years ago

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Verified Customer

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Anonymous New Albany, IN

They always give me good advice and answer my questions. The device is easy to use.

6 years ago

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Verified Customer

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Brenda Columbus, OH

Medical Alert checks in on me periodically to test my device and make sure it is working.'

6 years ago

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Verified Customer

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Alice Sacramento, CA

The people on the phone are usually nice and helpful. The device has been very helpful.

6 years ago

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Verified Customer

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Debbie

A very good price and the customer service has been great every time I have called.

6 years ago

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Verified Customer

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Anonymous Mendota, IL

Medical Alert is always on top of keeping me informed of what is new and what is going on.

6 years ago

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Verified Customer

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Elizabeth Rocky, OK

I have had to use it a couple of times and it has really helped. Help has come right away.

6 years ago

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Verified Customer

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Dan Solberg

I am disappointed that the separate device for fall detectionI ordered with the regular medical alert button did not function as promised.

6 years ago

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Verified Customer

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Helen Allers

They are often difficult to reach. The devices are often problematic and they are always trying to sell you something more.

6 years ago

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Verified Customer

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Delores Mertz

It is very good and it is a good product . customer service people are so polite .

6 years ago

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Verified Customer

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Edward

I have received very good service when I call with questions and they get back with me.

6 years ago

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Verified Customer

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Pat Twin Falls, ID

I would not recommend it because of the expense of it. Instead of the ten dollars a month we'll buy the new equipment when it comes out.

6 years ago

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Verified Customer

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Nester

It's always been there and any problem is solved right way. It's been perfect, no problems.

6 years ago

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Verified Customer

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Barbara Prineville, OR

They're always there for me when I have called them. It has been a very positive experience.

6 years ago

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Verified Customer

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Dorothy Hopkins, MN

It went off once automatically when I touched something accidentally and it proved to be good.

6 years ago

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Verified Customer

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anonymous Fond du Lac, WI

My device has been set off accidentally several times. I would like it if there was a way to prevent it from being set off on accident.

7 years ago

Reply from Medical Alert

Please contact Barb from our escalation team on 800-226-5400, Ext. 0057 to see if there is something we can do to help sort your issues with your device.

Thanks,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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anonymous Lockport, IL

I haven't had any problems with it. It's expsensive but I know I need it. They're also a trustworthy company.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous Surprise, AZ

2 or 3 times I've pressed the button to make sure it's working and someone answered.

7 years ago

Reply from Medical Alert

We are glad to know your device is working as it should. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Debra Brooklyn, NY

They were pretty helpful in helping me set it up. They understand how the system works.

7 years ago

Reply from Medical Alert

Hi Debra,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Elaine Encino, CA

There hasn't been any problems, so your support is good. The device is convenient and works well.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ann Warman Memphis, TN

They have charged me for services I did not receive. I have been promised a call back by supervisors or managers andd have not received one. It has been several months and no response.

7 years ago

Reply from Medical Alert

Hi Ann,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like to discuss your billing. She will help you sort your issues.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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barbara garcia-romero Belvedere Tiburon, CA

Service is great and nice and loud; customer service person, Kim, is so helpful.

7 years ago

Reply from Medical Alert

Dear Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anne Still Winnabow, NC

Service is good. Response is excellent. Button too sensitive. Rings whenever it bumps against anything.

7 years ago

Reply from Medical Alert

Hi Anne,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help testing your system.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Diana Bone Fayetteville, NC

They cannot keep up accurately with their business contacts with customers. I've been told that we do not owe anything and in a month they are calling back to collect funds we do not owe.

7 years ago

Reply from Medical Alert

Hi Diana, We looked into this account and see you are an advocate for someone. We see that you had a couple of swaps before settling on the Mobile 365. We did issue a credit for $120.00 on 9/12/18 for the Mobile Elite Fall Detection Button. Then on 10/23 we issued another credit for the Mobile Elite for $314.55. Both of these credits were applied to your Mobile 365 Invoice. This leaves a balance on the account of $104.85 which is still owed. We apologize if no one took the time to explain this to you.

If you have any more questions, please reach out to our escalation team at 800-226-5400, Ext. 0057.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Nov. 28th, 2018

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Verified Customer

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Clara Melbourne, FL

I got it because of the price. You have to be careful with it so it doesn't go off on accident.

7 years ago

Reply from Medical Alert

Hi Clara,

Yes, we are among the lowest priced in the industry.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Martin Panama City, FL

Medical Alert is concerned about their customers. I like how easy it is to wear the device.

7 years ago

Reply from Medical Alert

Hi Martin,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Anonymous

It's too easy to set off the alarm accidentally, but they always respond immediately.

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Louise Chandler, AZ

I get a lot of medical alerts coming on, I don't know why it goes off all the time.

7 years ago

Reply from Medical Alert

Hi Louise,

Please call Susan from our escalation team at: 800-226-5400, Ext. 0093 if you would like help with anything.

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Ruth

Once a month I test it and they call me back right away. I think it's a fantastic program.

7 years ago

Reply from Medical Alert

Hi Ruth,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Edith

I tried it just to see if it works and they're always there right away every time.

7 years ago

Reply from Medical Alert

Hi Edith,

Thanks so much for your review! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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Arlenr Omaha, NE

Good response time. Don't like volume of response monitor. Can't hear the company respond if I am in a different room

7 years ago

Reply from Medical Alert

Hi Arlenr,

Thanks so much for your feedback! Please call with any questions about your volume button at 800-800-2036. We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Gann Soddy, TN

I feel safe with my medical alert, your customer service is great and you are very courteous

7 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Laura McLeod Stephenville, TX

The bracelet is great. I can wear it all the time and i dont even realize it is there.

7 years ago

Reply from Medical Alert

Hi Laura,

Great to hear!
Thanks so much for your review. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Dec. 10th, 2018

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Verified Customer

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James Morganfield, KY

When we first started with this service, they couldn't get my dad's payments going correctly. It seems like it works properly.

7 years ago

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Verified Customer

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Denver Howard Gravette, AR

I initially got Medical Alert because of the price. The response time was a little slow when I accidentally pushed it a couple times.

7 years ago

Reply from Medical Alert

Hi Denver,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Barbara Paducah, KY

My daughter recommended this device to me, and I keep it on all day. Everything works, but I haven't heard from customer support yet.

7 years ago

Reply from Medical Alert

Hi Barbara,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Verified Customer

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Texas gal

Promptly answered and acted upon -very good quality sound and patient people on duty

7 years ago

Reply from Medical Alert

Hey Texas Girl! Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Norma Smith

Tyree was informative without pushing for sales. It's also nice security and works great.

7 years ago

Reply from Medical Alert

Hi Norma,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Brenda

I have used it an gotten excellent response when I fell and fractured my right ankle.

7 years ago

Reply from Medical Alert

Hi Brenda,

I am sorry you fell, but glad the response was quick. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Verified Customer

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Robert Carlson Enfield, CT

There wasn't really any special reason for why I got it. I don't wear it constantly, but I think it's all ok.

7 years ago

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Verified Customer

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Gerald Woehler De Pere, WI

I didn't order it, my son did a while back. When I pushed the button they came here fast.

7 years ago

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Verified Customer

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Ann Henderson, KY'

Pretty good system and ok on the price. In the beginning had a lot of trouble being charge over what I owed

8 years ago

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Verified Customer

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Del Moline, IL

I have not had a need of them yet but they they are very acomadatting on the phone.

8 years ago

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Verified Customer

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April Queens Village, NY

The device on my dads belt kept going off even though we didn't need it. It should be a watch for 24 hr monitoring instead of a necklace or waist device

8 years ago

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Verified Customer

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E.L. Lehighton, PA

We haven't really had to use it yet, but the people in customer service are very nice and helpful.

8 years ago