Name: Medical Alert
Rating: 4.3

check_circle

Verified Customer

star star star star star

Ann Lacefield Greeley, CO

Always on call...and easy to use. I am satisfied and appreciate the customer service.

4 years ago

check_circle

Verified Customer

star star star star star

Carroll Oliver Belton, TX

Fall detection works well. I haven't fallen but when I accidentally bump the device it responds

4 years ago

check_circle

Verified Customer

star star star star star

Melonie Wagner Benton, PA

Always answer when it goes off accidentally, so I know they will be there in a true emergency.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Mary M Yourch Greenport, NY

I do not like having to wear two devises for it to work. I am not using it right now as I am surrounded by people. I will see about the fall.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Stanella Barnes Matthews, NC

Past performances BUT YOUR NEW BUTTON IS LARGER AND HEAVIER, DON'T LIKE USE OLD ONE.

4 years ago

check_circle

Verified Customer

star star star star star

Marie Shubuta, MS

Love the system and customer service and they're always on time when I need help

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Rose Ferrara Randolph, NJ

It sometimes goes off for no reason. I have no way to communicate unless I am right near the base, and cannot always get there quickly.

4 years ago

check_circle

Verified Customer

star star star star star_border

SANDRA M LEE Myrtle, MO

4 years ago

check_circle

Verified Customer

star star star star star

Nancy Miller Fisherville, KY

No problems in any way--unless too sensitive. Service people are so kind and patient.

4 years ago

check_circle

Verified Customer

star star star star star_border

Charlotte Ellison Marianna, AR

I live in a small farming town wandered the only complaint I have is the ambulance service is rather slow

4 years ago

check_circle

Verified Customer

star star star star star

Marion Descoteau Charlestown, NH

The button was accidentally pushed and someone responded quickly. it worked well.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Jody Mink Assumption, IL

The fall detect pendant is super sensitive and my sister has set hers off accidentally at least 5 times in a one month period.

4 years ago

check_circle

Verified Customer

star star star star star

Art Schneyer Durango, CO

They are there when you need them. I had a fall and they checked on me within 20 seconds.

4 years ago

check_circle

Verified Customer

star star star star star

Nancy Duty Jacksonville, FL

Working fine; no problems; quick responses even when false alarm. Glad I chose Medical Alert.

4 years ago

check_circle

Verified Customer

star star star star star_border

Sharry Doyle Fayetteville, NY

I have the one that detects falls but it is very sensitive so that I have to be constantly aware that it is on me.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara Johanson Battle Ground, WA

I am pleased with the alert sensitivity. Gives me comfort like another angel taking of me.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Donna simek Orinda, CA

The alarm goes off too easy, it needs charging every day, and it loudly tells you when it needs charging sometimes in the middle of the nite a voice comes on and scares me!! Not happy at all!!

4 years ago

check_circle

Verified Customer

star star star star star_border

Sharon turner Belleville, IL

Always there when needed. Calm and efficient when I have hit the button accidentally. I made a good choice

4 years ago

check_circle

Verified Customer

star star star star star

Shirley Hall Jonesboro, AR

I have had to call on them twice since i have had my pendant. They were prompt and very nice.

4 years ago

check_circle

Verified Customer

star star star star star

Peter Barry Buffalo, NY

very professional ,knowledgeable and friendly when asking any questions I may have.

4 years ago

check_circle

Verified Customer

star star star star star

Lelani Hernandez Glen Burnie, MD

Easy to talk to. Always alerts me when my medic is low and prompted making sure I'm ok

4 years ago

check_circle

Verified Customer

star star star star star

Doris Malin Pikesville, MD

I was having a problem with a new system but it was eventually fixed. They were very patient.

4 years ago

check_circle

Verified Customer

star star star star star

Nancy Stowe Appleton, WI

Confidence in being notified if there is a problem; ease of dealing with a false notice of fall

4 years ago

check_circle

Verified Customer

star star star star star_border

Linda Bradford Prescott, AZ

You do not have a fall alert button that does not interfere with a pacemaker. otherwise I think your servcie is great.

4 years ago

check_circle

Verified Customer

star star star star star

Jo Baron Mechanicsburg, PA

When I've had to use the button they answer pretty quickly and everyone that I have to deal with

4 years ago

check_circle

Verified Customer

star star star star star

Janet Sun City, AZ

They know if you have a problem, they help you solve the problem. They are polite and helpful.

4 years ago

check_circle

Verified Customer

star star star star star

Lillie Lynch Fredericksburg, VA

it's very accurate and detect falls very sensitive and that's important to have

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Greg Beshear McAlester, OK

They call my mom to try and sell her new product add on when they're not needed and she isn't able to make decisions like this

4 years ago

check_circle

Verified Customer

star star star star star

Mildred McCaskill Willingboro, NJ

I used them, no complaints. When I called, the person stayed on the phone untill help came.

4 years ago

check_circle

Verified Customer

star star star star star_border

James League City, TX

Reliable, came through when I fell and broke my shoulder. Only complaint is that fall alert is a little too sensitive.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Anna Medford, MA

I fell several months ago & the responders had to damage my window screen to get in because Medical Alert didn't give them the code to the lock box

4 years ago

check_circle

Verified Customer

star star star star star

Belva M Belcher Waterford, MI

They check on me if I do not check check in with them, they also have called me.

4 years ago

check_circle

Verified Customer

star star star star star

FTK Lakeside, VA

No problems. When I call to do monthly testing, everyone is pleasant and polite.

4 years ago

check_circle

Verified Customer

star star star star star_border

Susan Littleton, NH

The neck material that goes around my neck rubs and has caused an irritation. Otherwise no problems.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Betty Cutler

Can't wear pendant due to shingles pain so use bracelet. It's white and quickly discolours. Works I suppose but looks awful.

4 years ago

check_circle

Verified Customer

star star star star star_border

Bernis Kleinschmidt Miamisburg, OH

Havent had to use mine thank goodness. But I love that it's waterproof and can go anywhere with mr.

4 years ago

check_circle

Verified Customer

star star star star star

Anonymous Antioch, TN

Good service and follow up. Reminders when I would forget to charge it or test it.

4 years ago

check_circle

Verified Customer

star star star star star_border

Corinne Kashan Flushing, NY

I haven't needed it, but when I call to do my monthly "check", they always ask if I am sure I'm okay.

4 years ago

Reply from Medical Alert

Thank you, Corinne! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Bill M Springfield, MO

Fall protection bracket never worked - when hitting the button to call the response time was very delayed - at times we would end up calling 911 ourselves because no one was answering your phones

4 years ago

check_circle

Verified Customer

star star star star star

Debra Jones Winston-Salem, NC

Because it made me feel safe for my mom.If she forgot to test it they would always give her a call.

4 years ago

Reply from Medical Alert

Hi Debra, Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

check_circle

Verified Customer

star star star star star

Marla Bobholz-davis Longmont, CO

Fast response from medical support after I fell a couple times. Good communication from them too.

4 years ago

Reply from Medical Alert

Hi Marla, Glad to know you're ok. Thanks so much for sharing your experience!

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

check_circle

Verified Customer

star star star star_border star_border

Paula Cohen

Because the medical learn goes off too often saying it needs to be charged we think it should last a lot longer before charging

4 years ago

check_circle

Verified Customer

star star star star star

John E. Brown

They are contantly on the mark. A "notice" gives them a quick reaction==Is Everything OK?

5 years ago

check_circle

Verified Customer

star star star star star

Don Scherer

The response is great when I accidently activated it. haven't needed it in emergency situation.

5 years ago

check_circle

Verified Customer

star star star star star_border

Tyra Morey

I have never had to actually use Medical Alert but I believe and trust the service you say you provide.

5 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous

long holds on phone - more than an hour. Adding features, that should be included, drives the cost way up. every month the bill is different.. you should pro-rate addons so monthly bill is the same.

5 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carol Faust Oakdale, CA

You asked for a review. It's been a disaster from the get go. If I hadn't paid a year upfront, I'd have cancelled long ago. Hopefully before the year is up, I can have time to research other companies.

5 years ago

check_circle

Verified Customer

star star star star_border star_border

Katherine Cissel Bluemont, VA

I do not like the idea of having to charge it every day. I forget to take it off the charger and leave the house without it

5 years ago

check_circle

Verified Customer

star star star star star

Denah Gati Mentor, OH

Reliable and easy to use. Customer service representatives are knowledgeable and very helpful.

5 years ago

check_circle

Verified Customer

star star star star star

Gerard Schulet Kenner, LA

I never had to use my button. But, every time I have called everyone was concerned about me

5 years ago