Name: Medical Alert
Rating: 4.3

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Verified Customer

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Twila Moberly Troy, NY

I haven't had to use them yet but customer service have been good about answering questions.

3 years ago

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Verified Customer

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Melanie Shoop Louisville, KY

They let me know immediately when our system issues like low battery or no response.

3 years ago

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Verified Customer

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Norma Pollock Harrison, AR

I don't like the bracelet on the wrist model. It doesn't stay fastened. I have a pacemaker and can't wear the necklace. Would like to have a bracelet with a latch.

3 years ago

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Verified Customer

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Griff Westminster, MD

The company is affordable and they care. They are easy to understand when speaking with them.

3 years ago

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Verified Customer

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CJ Holmes Seattle, WA

Easy to use and understand equipment. Customer service is efficient and helpful.

3 years ago

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Kay Schock Aurora, CO

I've never had to use them for an emergency but they are always available for information.

3 years ago

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Verified Customer

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N. Stewart Knoxville, TN

The system works only at or very near my home--measured in feet. Not useful if I were to fall in a store or parking lot or office building.

3 years ago

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Verified Customer

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RITA RITCHEY Loudon, TN

The customer service is great. The pendant is too sensitive if I sit down to hard it triggers the alarm.

3 years ago

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Verified Customer

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Donna Lee Rogers Littleton, CO

Medical Alert is always there and checks up with me if I forget my monthly call in.

3 years ago

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Verified Customer

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Berta Szochet Brooklyn, NY

So far it's been good service . I didn't need their assistance so far . Customer service is very helpful and polite .

3 years ago

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Verified Customer

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Wendy Prufer Walnut Creek, CA

They don't send things out fast enough for my needs & they send the wrong quantities (too few that they said they would send me)few) they said they'd

3 years ago

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Verified Customer

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Mary Miller

Customer service is usually very helpful, even though I don't need to call often

3 years ago

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Verified Customer

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Mark Skolski

In the unlikely event there is a problem with the device it is handled rapidly and expertly.

3 years ago

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Verified Customer

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CARRIE INEZ ANYAN Winnfield, LA

I feel safer wearing it, especially in the shower. It works in my yard also, 600 ft. out of the house.

3 years ago

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Verified Customer

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Charles J. Cichy, Jr. Halifax, PA

They are very thoughtful on checking with us to insure we are satisfied with our service.

3 years ago

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Patricia Riedl Indianapolis, IN

Been very helpful with set up and guidence but am greatful that I have not needed service

3 years ago

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Sarah Beaver Sherman, TX

Response has always been positive. always can answer questioons like the reminders to check

3 years ago

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Verified Customer

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Dan Conner Auburn, MI

Seldom used but occasionally she hits it by mistake and response is as expected.

3 years ago

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Verified Customer

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Marilou P Eagan Spencerport, NY

very fast response with my first use (EMT's came quickly) and family was notified immediately

3 years ago

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Verified Customer

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Beverly Sinibaldi Asbury, NJ

Alert fob needs a shield that can be pulled off in an emergency. This would omit accidental hitting and setting off alarm

3 years ago

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Verified Customer

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JoAnn Muehrcke Watertown, WI

The watch I accidentally set off3 times with EMT'sclose behind. Felt terrible about that no longer feel secure wearing watch. Necklaces are cumbersome. Sobig.

3 years ago

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Verified Customer

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Odessa Stanley, NC

Because it went off while I was away and it caused confusion in my apartment building. How embarrassing to me when facing my neighbors.

3 years ago

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Verified Customer

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Deborah Spendley Heber, AZ

Very responsive. I dropped the necklace and the alert went off and I received a call immediately.

3 years ago

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Verified Customer

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Hazel Horowitz Olmsted Falls, OH

The alarm goes off without my pressing the button. It happened 2 or 3 times. You are going to check the equipment.

3 years ago

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Verified Customer

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Linda lee Philadelphia, PA

Because when my device go off they don't have a attitude when I tell them noughing's wrong

3 years ago

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Verified Customer

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Elke Rosenberger Las Vegas, NV

Friendly and patient customer service people. Also, great response time when needed!

3 years ago

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Verified Customer

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Carolyn Anderson Toledo, IA

I appreciate having Medical Alert - it is right on the ball when I have fallen.

3 years ago

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Verified Customer

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Loretta for Mildred Freeman Spencer, IN

The new device is too large and has to be charged. The old device was smaller and didn't need charged

3 years ago

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Verified Customer

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Mary Bateman Elburn, IL

I am able to depend on this device. It's always with me. but it's not invasive. It's affordable

3 years ago

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Verified Customer

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Bonnie owen Colorado Springs, CO

The response was quick when button was pushed & when they couldn't get me they call my daughter

3 years ago

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Verified Customer

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Janice Adamek Woodstown, NJ

Quick response. Quick communication. It has saved my husband's life several times.

4 years ago

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Verified Customer

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Lisa Laing Staten Island, NY

I am waiting six weeks for a return box for the alert which Senses falls. I pre paid for six months and feel the company does not want to reimburse me.

4 years ago

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Verified Customer

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Toni Hall Barberton, OH

YOU REALLY CHECK UP ON A PERSON. They watch to see if our battery is charged also.

4 years ago

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Verified Customer

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Mcneal Kirkland, WA

Still haven't received receipts for payments I made Took 3 different calls pause to get the lock Box sent just received it

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! Glad you received your lockbox. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Ginni Corbin Northbridge, MA

They are very responsive. They remind you to test your system every month even if you already have tested it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Joann Lay Gainesville, TX

Have only had false alarms and they are great about not making you fell bad that.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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May Prosser-Strong Lincoln, CA

all the devices are great, however, the device that detects falls is extremely touchy and I am hesitant to wear it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Raymond Radomski Shavertown, PA

The last time I tested the system, it was a full ten minutes after I pressed the button that I got a response.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to customer resolutions team for additional help:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Deborah L. Lane Sun City, AZ

They have always responded appropriately when I push my button. Help arrived quickly.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Keith Churchill Wellsville, KS

When they call to check up on me if my button goes off I can answer them quickly

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Lena Laney Fayetteville, AR

Friendly helpful service. I have been fortunate that I have not had an emergency.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Barbara Koden Shawnee Mission, KS

Haven't had to use them in an emergency. But they are courteous when I make monthly checks.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Clorinda Leddy Colchester, VT

My mom has needed to use the call button on several occasions and it has worked well.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Vivien Pickard Sarasota, FL

Long hold time on device before I get a person to respond. Has been getting worse the more popular your item is

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Manny Beltran Myrtle Beach, SC

Prompt action when alert button is pressed. It was by error but I was contacted right away.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Alice Sterle San Antonio, TX

They've always been there when my 85 year old mom needed them. Quick response and courteous.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Martha Watts Hallie, KY

I have spoken to a representative and find the very cooperative and pleasant to talk with.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Eleanor Albrecht Glen Flora, WI

Anwering test calls is speedy Technicians have helped with technical problems commpetently.

4 years ago

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Verified Customer

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Steven michal Culligan Tyler, TX

Because they are very good with answering even when you hut the button by accident.

4 years ago

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Verified Customer

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susan olshansky New York, NY

Sometimes when my alert goes off it takes too long for them to answer. These are fortunately all false alarms.

4 years ago