Name: Medical Alert
Rating: 4.3

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Verified Customer

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Mary Wright Henderson, NC

Even though I’ve had a few false alarms I dislike the time it takes to reach an actual responder. Would it be that long of a wait in a real emergency? Also at the time I paid for my plan I paid for it over the phone and I was hung up on which made me feel like this company was a scam. I guess it’s not because it actually works it just takes long but that was still a weird experience. Now there’s been a price increase in my plan. I need an affordable service that’s why I’m still a customer at least for now.

2 years ago

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Jane Tyler, TX

I like and recommend everything except the billing department. I originally received my first equipment and when I got it and read the instructions, I realized that I could not install that particular one. I called and explained the problem and it was determined that I needed to send the original one back and get the other one that isn't connected by my landline. I sent it back when I received the right one and they confirmed that they received it back. Ever since then, they keep billing me $119.00 for the first one even though they confirmed that they received. They keep failing to credit me the $119.00 and constantly call me saying that I owe them the money. I am getting tired of the continued calling and them saying that I owe them even though I explain to them what happened. They say they will do an investigation. What is there to investigate? They confirmed they got the equipment back. I am getting tired of their constant calling and threatened to send back the equipment and go with another company. They can report me to the credit bureaus if they want to but I am NOT paying that money. I have a credit score of over 800 but I really don't care if it affects my credit score. We'll see what happens but I am tired of them calling me.

2 years ago

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Dino Ferrante Mentor, OH

The service is wonderful. I paid for a year in advance including the breakage insurance. The downside is they charged my credit card $15.00, without my permission, 6 months into the one year contract for what they said was "Pricelock guarantee". I now have trouble trusting them.

2 years ago

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Debra Paradise Fort Myers, FL

I like the security I had after my fall, but now that I am recovered, I'm thinking of canceling, only because I don't feel like I need it now. Service and support are excellent, and the price is good if you need it.

2 years ago

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Michael S Simon Boynton Beach, FL

I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.

6 years ago

Reply from Medical Alert

Hi Michael,

We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company.

Please email if you would like your name and contact info completely wiped from our system.

Again, I am sorry for any frustration you experienced as a result of too many follow up calls.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019

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Linda Watson Jessup, MD

I filled out on online request for information, as I am in the process of gathering some comparative information. Since doing that, I have received multiple phone calls daily from different representatives, all of them with different contact numbers. I just picked one to call back & got the information I needed; I advised I would be making a decision in the near future, so not sure why I'm still getting calls. Hopefully, I don't have to call each individual phone number back & do the same thing.

7 years ago

Reply from Medical Alert

Hi Linda,

Thanks so much for your feedback! You do not need to call back anyone unless you are considering Medical Alert. It's standard that we follow up with potential customers. We value your comments and appreciate the time you took to share your experience. Stay safe, Alex Customer Reviews Manager, Medical Alert

Sep. 28th, 2018

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Mark Schmitt Sanborn, NY

Service was great. My only complaint was for some reason they started billing my credit card account while still sending paper bills that were paid by check. I'm still waiting to be fully reimbursed for all of the money. Can't say enough for the service, very quick and professional.

7 years ago

Reply from Medical Alert

Hi Mark,

Please don't hesitate to reach out again if you billing issues are not sorted.

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jul. 18th, 2018

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Gwendolyn Gross South Lake Tahoe, CA

Have upgraded my Medical Alert recently. I was traveling and 2 calls came to my niece that my battery back-up was low. I called when I got home, unplugged the unit like instructed and within 5 days I had a solid green light. I appreciate keeping me in the loop.

7 years ago

Reply from Medical Alert

Hi Gwendolyn, We are here to keep you safe. I am glad all is working well with your system. Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 19th, 2018

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myron s krouse Portland, ME

i think they probably are very good. the reason i say this is because thankfully have not had to use them,but i think if i did they would be their in an instant. also i was wondering if you could send me their customer service number if should ever have a question to ask.

7 years ago

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Delvina Fiducia Pomona, CA

I got mine after a fall that resulted in a fractured pelvis. My husband has peace of mind when he isn't home that I have someone to help me if needed. It's worth the money to us to have the assurance.

9 years ago

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Linda Fort Worth, TX

I accidently set off the button my alert device and someone was right there. I explained what happened and received a very nice reply from the young man. This is great service. Linda

9 years ago

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Verified Customer

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Kathy

Call answered very quickly and ambulance arrived asap.

5 months ago

Reply from Medical Alert

Thank you so much for your kind words, Kathy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jun. 19th, 2025

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Irene

I haven't needed to use it in a emergency but feel safe knowing it is there when needed.

4 months ago

Reply from Medical Alert

Thank you, Irene! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 14th, 2025

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Verified Customer

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Floyd

I dislike that every time they get my father on the phone, they try to get him to buy more equipment or services.

8 months ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Mar. 19th, 2025

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Verified Customer

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David

Great unit! If you follow the (easy) directions, this will last a long time!

9 months ago

Reply from Medical Alert

Thank you so much for your kind words, David! Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

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Verified Customer

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Heather Rogers

It is very effective when you sound alarm. Unfortunately I do not check in on a regular basis.

1 year ago

Reply from Medical Alert

Thank you, Heather! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Barbara

Mom recently passed out at home. My dad was able to press it and got right through! Thanks!

1 year ago

Reply from Medical Alert

Thank you, Barbara! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Jane

They are very helpful and extremely nice to talk with about any problem or concern

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Richard

Since I got Medical Alert, I have fallen 4 times. The device has never gone off. each fall has been on hardwood floors or concrete. It is clearly useless as a fall detector.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. We're disheartened to hear of your experience. Please reach out to Customer Care so we are able to help resolve this for you 1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Customer Reviews Team
Medical Alert

Aug. 8th, 2024

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Verified Customer

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Marian Thornburg

I like the immediate response. Everyone has been so concerned and qualified for my needs.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Kathy Bonk

The representative answered all of my questions and was friendly during our conservation.

1 year ago

Reply from Medical Alert

Thank you, Kathy! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Jun. 17th, 2024

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Verified Customer

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Glenda The Villages, FL

We love it! It has helped us on several occasions and provides us peace of mind..

1 year ago

Reply from Medical Alert

Thank you, Glenda! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Clarence Chapman Saint Paul, MN

Wish there was a volumn adjustment on the desk top unit. I can barely hear the person talking on it.

2 years ago

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Verified Customer

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Jackie Dunlap Zearing, IA

Works great for my mom! Easy to use. Can talk to a representative, which is appreciated!

2 years ago

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Verified Customer

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Pat North Royalton, OH

I have always received excellent service when dealing with Medical Alert employees!

2 years ago

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Verified Customer

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Thelma

The big alarm button was a godsend. The alarm itself was good in that it is a distinctive sound.

2 years ago

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Verified Customer

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Mike

I have been satisfied with the system. The only problem I have is sometimes it takes a little long for it to connect.

2 years ago

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Verified Customer

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Mary Rochester, NY

They answer very quicks. Now 4 times I have called them and was taken care right away

2 years ago

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Verified Customer

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Barden Conroe Skaneateles, NY

I accidentally set it off unloading a package. Response was quick, three units came.

2 years ago

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Verified Customer

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Joan Loxton East Greenwich, RI

They follow up when I forget to test system. Easy to talk with and answer my questions.

3 years ago

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Verified Customer

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June A Mitchell Naples, FL

The watch and necklace are free but rather cheap looking. Are there other choices than black plastic?

3 years ago

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Verified Customer

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Mary k urquhart Baltimore, MD

Each time I have accidentally touched or hit the response button the fire department came.

3 years ago

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Verified Customer

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Richard Van Fleet Cumberland, MD

I get quick response and persons who answer the phone , know the answers to my questions.

3 years ago

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Verified Customer

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Merilyn Millikan Renton, WA

The system has actually worked a couple of times when my device was accidentally pressed.

3 years ago

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Verified Customer

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Charles Freeburger Warminster, PA

The system worked as expected. The fall detection was a little more sensitive than we would have liked

3 years ago

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Verified Customer

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carole grand New York, NY

they are always there even if I made a mistake and hit the button by accident. it's a comfort

3 years ago

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Verified Customer

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Phyllis Essary League City, TX

I have set my alert off several times by accident but they always call to see if I am alright.

3 years ago

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Verified Customer

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rj Gig Harbor, WA

works as advertised. testing monthly. sign up was easy. phone contact numbers are helpful.

3 years ago

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Verified Customer

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camille giovingo Las Vegas, NV

it gives you security and the ability to know you are safe when no one is home with you.

3 years ago

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Verified Customer

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cydnee peterson Kaysville, UT

It's been helpful but I'm trying g to upgrade the system and keep getting put on hold and no one answers.

3 years ago

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Verified Customer

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Dr James Trotman Sun City West, AZ

Readily available to assist. The Alert appears to hold a charge less than 48 hrs.

3 years ago

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Verified Customer

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Bob Westlake, LA

It works perfectly. I got it for my father-in-law and he has used it a couple of times.

3 years ago

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Verified Customer

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Sherrie Ridgway Arkadelphia, AR

Haven't needed them yet, but like the phone reminders I get periodically to recharge.

3 years ago

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Verified Customer

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Paul Stephens Honolulu, HI

when u need help, they're there. whether for an emergency or equip. assistance.

3 years ago

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Verified Customer

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Lois Mathews Boulder City, NV

Never used the service but my daughyter wanted a trial run and ambulance here in minutes.

3 years ago

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Verified Customer

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Dorothy J McMillen Grove City, PA

I've had to use the Medic Alert three or four times and found to be ready and to my house in about 5 minutes.

3 years ago

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Verified Customer

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Elizabeth Schreiner Kensington, CT

The company is responsive to how we want the team to react when the alert goes off.

3 years ago

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Verified Customer

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Johnna Friona, TX

Medical Alert always give notice when batteries are low, and available to answer questions.

3 years ago

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Verified Customer

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Marjorie Flemister

Have only had to use the system twice, and each time they were very responsive and quickly as well.

3 years ago

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Verified Customer

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Helen Ovenell

I was called when my mother's alert went off & I told them it was an error. They did not cancel the ambulance from responding.

3 years ago