Name: Medical Alert
Rating: 4.3

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Verified Customer

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Jennie Robinson Parkland, FL'

Alarm goes off too easy caused EMT to come in night. Can't wear to bed because too sensitive. Other than that I feel very safe.

8 years ago

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Verified Customer

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Amy El Paso, TX

We have had no complaints. So far everything is working well. If we have questions we receive a prompt answer

8 years ago

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Verified Customer

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Carol Althouse Harpster, OH

I saw it advertised and decided to go with them. However, I received a phone call last week wondering if I wanted Medical Alert for free and I already had paid 400 dollars for it, it kinda upset me a little bit.

8 years ago

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Verified Customer

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Kathy Madison, WI

I wasn't pleased than I had fallen several times but medical alert wasn't alerted of my falls. I just didn't want to pay for a service I wasn't actually able to use. When they tried to problem solve over the phone I dropped on carpet, then something harder. I don't always fall on concrete. Just didn't work for me.

8 years ago

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Verified Customer

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none Hilliard, FL

the pendant should have two way communication : the button should be a little more recced so that accidental activations

8 years ago

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Verified Customer

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Emma Saginaw, MI

The main issue I have with the system is that it doesn't work away from home. Would love to see it work when I'm away from home.

8 years ago

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Verified Customer

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Nana's helper Plaistow, NH

I feel they are somewhat expensive but they have been there when needed. The equipment is easy to use and they have you test once a month.

8 years ago

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Verified Customer

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DBP Gainesville, FL

Very willing to help and very considerate and helpful any time we called them or they had to call us.

8 years ago

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Verified Customer

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Don't know anyone Seattle, WA

Haven't had any trouble with it and haven't had to use. it. It would be nice if you supplied a bracelet so it would not swing from the neck.

8 years ago

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Verified Customer

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Charlotte Blodgett Saint Albans, VT

When I bought Medical Alert, I was told it would be a ten second wait time. That is not the case. After what happened on Fri. Sept. 1 I have been seriously thinking of finding another alert system.

8 years ago

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Verified Customer

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Karen Ezell Boiling Springs, SC

Not only do they have a QUICK response time, they are the kindest, most patient and understanding people!

8 years ago

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Terry Pearland, TX

Representatives are always punctual when I have fallen. They are also very courteous and call for help and contact my daughter.

8 years ago

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Verified Customer

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Sharon Mission Viejo, CA

Last time I needed them, they did not give the emergency people all the information they needed to find me and get into the apartment.

8 years ago

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Verified Customer

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Bobby Rincon, GA

because responce is fast and they are very professional and pleasant each time they come to my house on a call

8 years ago

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Verified Customer

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Ken Nashua, NH

It responds quickly and speech is crystal clear. They do not get flustered when I accidentally push the button.

8 years ago

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Verified Customer

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Jean Redding, CA

They respond promptly to calls for help and always help me up when I fall. I have 4 falls in the last 3 months.

8 years ago

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Verified Customer

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Helga Watertown, NY

When calling in to check operation of device, the audio fro your office is terrible. It is full of static and when I try to talk to the person that calls me, I was not treated professionally

8 years ago

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Verified Customer

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Helen Naperville, IL

I have only had to call once. They were at my door in a matter of a few min. I fell in the bath tub.

8 years ago

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Verified Customer

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Bettie Wilmington, NC

because they show up and take care of you, even if they can't get up with anyone to check on you!!!!

8 years ago

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Verified Customer

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Dolores Weed Exton, PA

Having Medical Alert has been a very good experience. They are efficient, concerned, and very quick about what they do. It was an excellent offer.

8 years ago

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Verified Customer

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Sheila Thompson San Antonio, TX

They've been excellent when it came to responding. They follow up with you on everything quite well.

8 years ago

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Verified Customer

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Donald Raphael Boynton Beach, FL

It's been an excellent customer service! The few times I've needed has been perfect. It has worked when I needed it.

8 years ago

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Verified Customer

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MK Houston, TX

Their customer service is fine, and the system was good. I purchased it as a protection, in case I had a problem, and it's worked well so far.

8 years ago

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Verified Customer

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Jo Hembree Cedartown, GA

I love it! Speaking to their representatives was wonderful, and all I can say is that Medical Alert saved my life.

8 years ago

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Verified Customer

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Marilyn Gross Isle, MN

It works very good! The system is great, and the customer service is excellent! They've offered a positive experience so far.

8 years ago

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Verified Customer

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Lois Lewis Houston, TX

Although the service is fine and the system has been good, I don't like using it as much. My problem with is that the device goes off on its own, without me knowing it. Then I have to answer calls, saying that I'm okay.

8 years ago

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Verified Customer

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Beulah Rutland Customer Service; Product/Service

Their customer service is real good. They were very quick about everything when I used it, and got a hold of everybody in no time. It works!

8 years ago

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Verified Customer

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Robert Rowe

The system is very helpful! It worked very well for our family member that needs it. Plus, their representatives offer a good service.

8 years ago

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Verified Customer

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Anonymous Niceville, FL

Their customer service is very prompt. I've been really satisfied with them; it's just a very good system.

8 years ago

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Verified Customer

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Joseta Bell Kansas City, MO

I don't know which one I have, but I appreciate it. I need this service because I wanted my independence. Customer service is a 10

8 years ago

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Verified Customer

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Gerald Finley Gadsden, AL

The fact that I had fallen a number of times made me get The Fall Pendant from Medical Alert. The service is fair but I don't like it at all; it's very clumsy and it breaks very easily.

8 years ago

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Verified Customer

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Virginia Lebeau Hatfield, MA

I have to admit, I don't use it anymore, however, they were good with me. I'm glad I still have it there.

8 years ago

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Verified Customer

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Brenda Hill Windsor Mill, MD

They've provided an excellent service. I haven't had a problem with them at all. It's just been a good experience.

8 years ago

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Verified Customer

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Paula Highes Staten Island, NY

It's been good service to this day, however, I'm not sure if they can locate you anywhere you are when you press the button. A friend of mine used it and the location he was at was not the same location the company had.

8 years ago

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Verified Customer

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William Fredericktown, MO

Good service! I haven't had a problem with them so far. It's a great thing to have because I'm always afraid of falling and not having help around.

8 years ago

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Verified Customer

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Juanita Stafford Detroit, MI

I'm very fortunate to have it, however I think it's very noisy and testing it is very uncomfortable. Besides that, I find the service to be fine and satisfactory. It works for me.

8 years ago

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Verified Customer

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Jane Town Vancouver, WA

I haven't had any experience using Medical Alert yet, however, I live alone and so far their service has been okay. It's great to know I haven't had to use it so far, however, I carry my Pendant with me just in case.

8 years ago

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Verified Customer

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Dorothy Thompson Palos Verdes Peninsula, CA

I'm not satisfied with the service at all. They sent me something that doesn't work. I have a pendant with a blue dot, but if you push it nothing happens. They offered to take off one month fee but that's not good for me. I've had such a negative experience.

8 years ago

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Verified Customer

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Ronald Gintz Pineville, LA

The service is alright, I don't have any complaints. It's not hard to use it either; all I can say is I'm satisfied.

8 years ago

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Verified Customer

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John Ecker East Hampton, NY

At our age, my wife and I needed help. So far everything's been fine; they responded quickly whenever we needed them to. We haven't had a problem so far.

8 years ago

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Robin Burke

The only complaint I have is that, I requested the contract be revised because my mother's name on it was incorrect, and she still has not received a corrected one. It's been almost 2 months now.

1 year ago

Reply from Medical Alert

Thank you for sharing your feedback with us, Robin. We value our customers and appreciate the time you took to share your experience. We'd love the opportunity to address your concerns. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter for you. Thank you!

Dec. 16th, 2024

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Clyde Rogers

I have fallen once since using the Medical Alert and it did not respond of cause a reaction. This is the second questionnaire I have responded to and whatever AI system you are using has not given me reassurance that someone really cares!

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Rita Jaffrey, NH

The ease of my Mom using it. It is light weight and small. The one she had before, was heavy and she would not use it. This one she uses every day and even puts it on when she is out of the house.

2 years ago

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Verified Customer

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Mary Port Saint Lucie, FL

Only one time when the alarm awakened me at 2:00 a.m. when I was asleep and advised that Emergency would be notified. I explained that I was sleeping and did not ask for assistance. The Operator cancelled the call for Service.

2 years ago

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Verified Customer

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Julie Hicks San Diego, CA

They are quick to detect falls and send help for my mom - which is a good thing. Then they call me too to let me know what happened. When we had an issue, we called and it was resolved.

2 years ago

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Verified Customer

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Mary Wright Henderson, NC

Even though I’ve had a few false alarms I dislike the time it takes to reach an actual responder. Would it be that long of a wait in a real emergency? Also at the time I paid for my plan I paid for it over the phone and I was hung up on which made me feel like this company was a scam. I guess it’s not because it actually works it just takes long but that was still a weird experience. Now there’s been a price increase in my plan. I need an affordable service that’s why I’m still a customer at least for now.

2 years ago

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Jane Tyler, TX

I like and recommend everything except the billing department. I originally received my first equipment and when I got it and read the instructions, I realized that I could not install that particular one. I called and explained the problem and it was determined that I needed to send the original one back and get the other one that isn't connected by my landline. I sent it back when I received the right one and they confirmed that they received it back. Ever since then, they keep billing me $119.00 for the first one even though they confirmed that they received. They keep failing to credit me the $119.00 and constantly call me saying that I owe them the money. I am getting tired of the continued calling and them saying that I owe them even though I explain to them what happened. They say they will do an investigation. What is there to investigate? They confirmed they got the equipment back. I am getting tired of their constant calling and threatened to send back the equipment and go with another company. They can report me to the credit bureaus if they want to but I am NOT paying that money. I have a credit score of over 800 but I really don't care if it affects my credit score. We'll see what happens but I am tired of them calling me.

2 years ago

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Dino Ferrante Mentor, OH

The service is wonderful. I paid for a year in advance including the breakage insurance. The downside is they charged my credit card $15.00, without my permission, 6 months into the one year contract for what they said was "Pricelock guarantee". I now have trouble trusting them.

2 years ago

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Debra Paradise Fort Myers, FL

I like the security I had after my fall, but now that I am recovered, I'm thinking of canceling, only because I don't feel like I need it now. Service and support are excellent, and the price is good if you need it.

2 years ago

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Michael S Simon Boynton Beach, FL

I made an inquiry about your Medical Alert system. I received the information that I needed. Being in sales myself for the majority of my working career, I expected a follow-up call. I got one the next day. I thanked the person who called, and told them I was not in a position to make a purchase decision as yet, and I would call when I was. Over the next several days, without a break, I received follow-up calls from Medical Alert, on several days, I received two calls in one day. Several days ago, when I received the second call in one day, I told the caller that if anyone from Medical Alert calls me again, I would never buy anything from Medical Alert...Never!!! No one has called me since. Which is good.

6 years ago

Reply from Medical Alert

Hi Michael,

We tried to locate your name/info on the info provided here to Best Company but could not find you. I am sorry you did not have a good experience with our company.

Please email if you would like your name and contact info completely wiped from our system.

Again, I am sorry for any frustration you experienced as a result of too many follow up calls.

Sincerely,
Alex
Customer Reviews Manager, Medical Alert

Jan. 8th, 2019