Name: Medical Alert
Rating: 4.3

check_circle

Verified Customer

star star star star star

Paul Yeda Kaunakakai, HI

The operators are thoroughly effective and quick. They contact the right people when needed and are very caring.

3 years ago

check_circle

Verified Customer

star star star star star

John Barry Nienstadt Fort Collins, CO

i have accidently dropped my medical alert and the company reps were right there asking if I was ok

3 years ago

check_circle

Verified Customer

star star star star star

Victoria Hardesty Pinon Hills, CA

When they receive a "fall alert" from the device, they are on the phone/button immediately to check it out.

3 years ago

check_circle

Verified Customer

star star star star star

Doris Mitchell Colorado Springs, CO

If by mistake, I've touched my wristband, I've gotten immediate response, and that really makes me feel safe.

3 years ago

check_circle

Verified Customer

star star star star_border star_border

Terry Bayowski Mineral Ridge, OH

Still waiting for a return slip for the unit as customer has passed away, hane received nothing a month later and no customer service or even a phone call!

3 years ago

check_circle

Verified Customer

star star star star star

Wayne B Hestand Lawrence, KS

The service has been satisfactory, customer service very helpful and Marketing knowledgeable about products..

3 years ago

check_circle

Verified Customer

star star star star star

Mary Hunter Freeman Knightdale, NC

Accidentally bumped button on end of bed post and was immediately contacted to see if I,was ok or needed assistance.11

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Patricia James Lancaster, MA

Response time when pushing the button was over 2 minutes if not longer — should be seconds not minutes. WhenI call the test line the response is immediate???

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Charlene Schmitz Burlingame, CA

The responders are close by to our home and have gotten to our home within six or seven minutes of our call.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Trower Felicia Yvonne Columbia, SC

They're very attentive to your needs and check to make sure you're testing your device when you're supposed to.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any future questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Beth Deckard Claremore, OK

Always quick and always friendly. The button easily gets pushed by accident, that's the only thing I would improve on

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

James McDonald Atlanta, GA

Because it works! My mom needed help and the system worked! The ambulance was there before I could get there.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Gerald L. Ellison Fayetteville, NC

I have found the immediate response to a fall (or unintentional bumps to my device) very professional and comforting

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Alice Yakima, WA

Easy to wear and lightweight. The only issue is the wristband comes undone to easy and it falls off of wrist.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Beth grunewald Palmyra, WI

Because when it‚Äôs touched it responds immediately although my husband has made several accidental calls lately

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Janelle L Lane Augusta, GA

Because it is always on. I recommended it to someone but never got my gift card so might not recommended it again

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate your referral issue to Customer Care so they can correct it:
CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Marius De Jong Lake Wales, FL

The only time I had to use the device they answered quickly and had the EMT's there within a few minutes.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Patricia Brown Newbern Chesapeake, VA

reliable, but I do have an issue with the neklace. Too sensative and goes off while doing normal household tasks

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Sis Moffett Concord, NH

a very quick professional response to the activation and excellent evaluation by Medic Alert afterward

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Darel Graham Mathews, VA

Goes off when I'm sitting still or in bed and roll over. Last two times I fell it never went off. My son tried to test call and ended up getting three recordings before anyone picked up. I have it now packaged up to send it back.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star_border

Vanessa Godfrey Rock, WV

The GPS works great... I do think that when they reply across the speaker on the button that it's hard for an elderly person to hear it.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Mary E. Brickman North Fort Myers, FL

I ws 40 feet away from my "help" box, but I fell. I pushed the button anyway, and EMT's came in 5 minutes.

4 years ago

check_circle

Verified Customer

star star star star star_border

Connie Jo Giesselmann Doe Run, MO

I haven't had to use it for real, but the time my cat stepped on it and set it off, the lady who responded was very nice and understanding.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Maroto Portsmouth, RI

The new bracelet now the fourth doesn't work customer service tech help couldn't activate, we are still using the original which still works thank goodness

4 years ago

check_circle

Verified Customer

star star star star star

James E Malone Tullahoma, TN

Alert call back very fast. False alarms and tests, but very good. Too many calls turn into sales calls, repectitive.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

check_circle

Verified Customer

star star star star star

Terry McDaniel Broken Arrow, OK

No matter when I called their helpful and when I have a false alarm they don't make me feel bad about it

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Betsy fuiman Wynnewood, PA

Takes too long to contact persons. Password ID is not always accepted. Inability to ask questions is a HUGE limitation which causes patient to call physician for further information and explanations. This ends up taking more time than waiting for Dr to call with explanations . Frequently,theperson one ends up

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Sylvia Maio North Reading, MA

My fall alert pendant goes off constantly; to the point I no longer wear it. At my first monthly test. I found out the receiver did not hear me from the next room. What good is that?

4 years ago

check_circle

Verified Customer

star star star star star

Betty Guy Finger, TN

Used 0ne time. They were here immediately. Also they had notified my daughter and she arrived about the same time.

4 years ago

check_circle

Verified Customer

star star star star star

Shrirang Lele Sarasota, FL

They have been of immense help. I have not had any occasion to use them so far. But, their response has been good.

4 years ago

check_circle

Verified Customer

star star star star star

Daniel zCady Grand Blanc, MI

Always aware of device movement, prompt calls, not sure exactly how the emergency process, vague explanations

4 years ago

check_circle

Verified Customer

star star star star star

Ann Chesley Snowflake, AZ

It saved my life in January, 2021 when I fell in the middle of the night. They were here within 10 minutes.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Dennis Hladik Enid, OK

My father in-law is unable to hear well enough to understand what is being said over the cell phone type unit. You need to figure out a way to make it louder.

4 years ago

check_circle

Verified Customer

star star star star star

Walter Turner Augusta, GA

Great customer service. Haven't had to use the system but great knowing it's there in case of an emergency.

4 years ago

check_circle

Verified Customer

star star star star star

penny markel Glen Rock, PA

they answer me right away and i feel saft knowing their there keep up good work i also had a neighbor sign up for.

4 years ago

check_circle

Verified Customer

star star star star star

Clara P. Johnstown, NY

Because they are dependable. Let me know if I have not charged my necklace. No worries if I am alone.

4 years ago

check_circle

Verified Customer

star star star star star_border

Jean Danville, PA

I can't put the watch on my wrist---do not like the strap connection---Kind of "crappy" and that is what I wanted to wear.

4 years ago

check_circle

Verified Customer

star star star star star

Janis Ellis Beverly Hills, FL

Answered false alarm calls promptly. Only once in a year did it take longer then 30 to 45 seconds to be connected.

4 years ago

check_circle

Verified Customer

star star star star star_border

Tom Ragle Brattleboro, VT

Everything is excellent except that occasionally the button gets in a fold of my stomach and sets off a false alarm. I cannot adjust the cord much.

4 years ago

check_circle

Verified Customer

star star star star star

Anna Pedford Dallas, TX

Great Customer Service Representatives! They are very knowledgeable and know how to have patience with senior citizens.

4 years ago

check_circle

Verified Customer

star star star star star

Barbara Nanticoke, PA

My accidental emergency alerts were met with understanding and they always answer questions promptly

4 years ago

check_circle

Verified Customer

star star star star star_border

Carol Independence, OH

Slow answer times when we have tested system. Also added charges for features not ordered. We are working on getting a credit

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Tef Burlington, WI

Can never each them by phone. Long time on hold then the call is dropped. Even when I try to respond to there letter to continue ins. coverage on the mobie unit.

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Doris Aveyard Knoxville, TN

They mailed an item my mother didn't ask for, we had to mail it back and it's been terrible trying to get credit, was told a supervisor would call us and they never did.

4 years ago

check_circle

Verified Customer

star star star star star

Elke Quade Independence, OH

My mother accidentally hit the button and we were called immediately to determine if there was a problem.

4 years ago

check_circle

Verified Customer

star star star star star_border

Nancy Totzke Gray Court, SC

Very handy but to hard to wear with glasses that also are held out of use around my neck. When working it bangs against things like sink.

4 years ago

check_circle

Verified Customer

star star star star star_border

Miles fish Cambridge, MA

11 calls them it's not easy to get your original person that you were talking with you to get help but it's not always exactly the way you want it

4 years ago

check_circle

Verified Customer

star star star star star

Linda L. Finkle

the people I have spoken with are kind, patient and remind me when I forget or ignore the monthly checkin. Good folks

5 years ago

check_circle

Verified Customer

star star star star star

DB Jones

Makes me feel safe and the company has someone check on me and let's me know who to contact if I ever need someone.

5 years ago

check_circle

Verified Customer

star star star star star

Elizabeth Jane Hoover and Sherwood Allen Hoover

Very responsive service! Even when accidentally pushing alert someone has called to check on me very quickly!

5 years ago