Name: Medical Alert
Rating: 4.0

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Karen Pulicky Detroit, MI

I bought this product for my mother, and I have to say that we have had a great experience with the product and my mother has enjoyed it as well. The customer service was really great, they were very helpful and made sure that everything was taken care of. I feel good knowing that my mom is safe and Connect America is there to help if my mom is in trouble. I would recommend using Connect America for a loved one that you want to be safe and secure.

9 years ago

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Eileen Mardis Goodman, MO

They are there when you need them In fact they are there all the time. Our electricity went out one day due to a storm and they called my Daughter to make sure I was alright and to tell me to give them a call as soon as the electric was back on so they could reset my machine.

9 years ago

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Jayme R.Sullivan Lancaster, PA

The items I've checked are the ones I've experienced.I feel safe when I have it on in the shower and I make sure I have it on when I'm by myself.I've given your name and the info to a neighbor of mine.I am very pleased with the service.Thanx,Jayme R,Sullivan

9 years ago

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Verified Customer

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Marilyn

I have elderly friends that use your services

4 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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John

Someone suggested it to me a friend who usedt

4 months ago

Reply from Medical Alert

John, Thank you! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Jennifer

Only company available. Good work once we got something that had cell signal.

4 months ago

Reply from Medical Alert

Jennifer, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Dennis

Fall Detection Device is sensitive. Parent sets it off by pushing.

4 months ago

Reply from Medical Alert

Thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Nov. 10th, 2025

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Verified Customer

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Lois

I don't remember I have had it so long, over 20 years and I am 95 now.

4 months ago

Reply from Medical Alert

Thank you for your feedback Lois! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Verified Customer

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Terrence

i was at the st cloud va and the gps was tell them that i was still at my home address

5 months ago

Reply from Medical Alert

Terrence, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 13th, 2025

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Verified Customer

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Dwight

You all got excellent service. I like you all in home and outside service

6 months ago

Reply from Medical Alert

Thank you for your feedback Dwight! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 8th, 2025

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Verified Customer

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Ron

very comfortable to wear, somewhat easy to give false signals

7 months ago

Reply from Medical Alert

Ron, thank you for your feedback! False alarms can happen, and we’d always rather respond to a false alert than risk missing a real one. If you feel the button is activating too easily, feel free to contact our Customer Service team at 1-800-635-6156—we may be able to adjust or offer a different option to better suit your needs. We’re here for you anytime!

Aug. 14th, 2025

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Betty

I can't figure out how long the medic alert can go without charging. Being awakened at 3:00 am is not good. I appreciate the super sensitive part!!

5 months ago

Reply from Medical Alert

Betty, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 6th, 2025

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Verified Customer

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Sherrie Churchman

My dad has been using MA for almost a year now and we Re very pleased with the service

10 months ago

Reply from Medical Alert

Thank you so much for your kind words, Sherrie! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 15th, 2025

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Verified Customer

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Susan

Good customer service. Easy to setup. Quality equipment except very sensitive sometimes it goes off just putting on mom’s coat.

3 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 2nd, 2026

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Verified Customer

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Alice

When I phoned for help, I received help in a timely manner. Everyone I spoke with was knowlegable & efficient.

1 year ago

Reply from Medical Alert

Thank you, Alice! We’re thrilled to hear that your experience with us has been positive. Your safety and peace of mind are our top priorities, and we're glad that we could be there for you when you needed us.

Mar. 6th, 2025

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Verified Customer

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Frances

It's comfortable to wear don't even realize i got it on. The company is very reliable and easy to work with.

1 year ago

Reply from Medical Alert

Thank you so much for your kind word, Frances! Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 20th, 2025

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Verified Customer

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Larry

Medical Alert has worked really well for my elderly father. It gives him and his children piece of mind.

1 year ago

Reply from Medical Alert

Thank you for your kind words, Larry! We’re thrilled to hear that your experience with us has been positive. Your father's safety and your peace of mind are our top priorities, and we're glad that we could be there for him.

Feb. 20th, 2025

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Verified Customer

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Joan Bassett

my Medical Alert pendant. It’s really good at going off when I bump it. When I’ve dropped it or I fell once it didn’t go off.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 16th, 2024

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Verified Customer

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Victor

Once we got the bugs worked out it is working just fine I would recommend it to anyone who needs one

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Victor! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Pat

If I'm in the shower and accidentally push the button on the pendant I may not be able to get to the mobile device right away.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Pat! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Richard

I completed a review explaining what the problem was and that I wanted to return the equipment and get a refund The fall function only works when being worn. When I wore it different angles and lengths the cord ended up rubbing into my leaving an open wound.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Eleanor

It gives me comfort when my mother is home alone, I don’t have to worry if she has help if something happens.

1 year ago

Reply from Medical Alert

Thank you, Eleanor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Edward

Every time I am spoken to the button around my neck they have been very knowledgeable and professional.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Wayne

Medical Alert was good for my brother, however he has been in a Rehab facility since July 3, 2024, and has not had use of it.

1 year ago

Reply from Medical Alert

Thank you, Wayne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Alden

Service is not the best The follow-up call within an hour didn't happen Had to call again the next day with the same problem before it was addressed The battery failed on my sensor in less than 6 months

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Helen

Easy to use. Alarm is easily heard through the house. Fast response and understanding when it’s a false alarm.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Verified Customer

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Amaka

I really the peace of mind to know that help will arrive if I need it. I just get scared that I might accidentally push the button in my sleep.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Verified Customer

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Barry Wichita, KS

They were there when we needed them. The only problem was they didn't have transport. They had to call for an ambulance.

2 years ago

Reply from Medical Alert

Thank you, Barry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Richard Hudsonville, MI

Good device for purposes. Lot of false alarms from dropping, etc, but easy to cancel. Good to have it more rather than less sensitive.

2 years ago

Reply from Medical Alert

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Josephine Clinton Township, MI

I feel so much more having Medic Alert in the house. I know if I need help I can press the button and get help!

2 years ago

Reply from Medical Alert

Thank you, Josephine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Vicki Smith Kokomo, IN

I am very pleased with Medical Alert. Every time I have needed help Medical Alert has responded immediately

2 years ago

Reply from Medical Alert

Thank you, Vicki! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Fran

SSO FAR SO GOOD. I HAVAE ONLY HAD IT A SHORT TIME AND HAVE USED IT TWICE AND THEY ANSWERED PROMPTLY AND VERT COURTESUS.

2 years ago

Reply from Medical Alert

Thank you, Fran! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Helen Wixom, MI

I find the medical alert too sensitive Have had the police/firemen 3 times recently and been embarrassed re…taking their time from possibly a real issue I will try keeping my phone closer to me as when hearing aids out creates a problem Will use or try to use until end of month May have to cancel

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Michael Aberdeen, WA

The one time I really needed it, I fell going to the bathroom, fell again in the bathroom. I got no response either time, I then pressed the button and waited for 7 or 8 minutes, I was able to get up finally and called 911 on my house phone. After about 12 to 15 minutes they finally responded.

2 years ago

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Verified Customer

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Melanie Deboe Manhattan, KS

Associate was very friendly, patient and knowledgeable w/walking me through the steps of activating all 3 devices.

2 years ago

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Verified Customer

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Betty Chandler, AZ

They check in regularly, but not too much, to see how things are going and help with any questions or issues

2 years ago

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Verified Customer

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Gloria Ashburn, VA

Still waiting on a replacement of the necklace monitor. The battery is weak, and still waiting for this to be replaced.

2 years ago

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Verified Customer

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Carole San Jose, CA

Customer service is excellent. I've had to request new charging device twice and they responded promptly

2 years ago

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Verified Customer

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Kit Hansen Milwaukee, WI

The responsiveness to any alert even though false or a test. Have not had to use for a fall thankfully,

2 years ago Edited June 14, 2023

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Verified Customer

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Mary Barone Buffalo, NY

So far so good. The associates who helped me set it up were very nice and the monthly testing is very easy to do

3 years ago

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Verified Customer

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Larry Reeverp York, PA

They are there when you need. However when testing it might say finding the location, but sometimes it seems to take awhile.

3 years ago

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Verified Customer

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Wanda Thomas Grand Junction, CO

The product is as advertised. The people I have spoken with has been very courteous and knowledgeable.

3 years ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Mar. 19th, 2026

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Verified Customer

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Bruce Miller Tomkins Cove, NY

I've tried other companies products and they all fell short of my needs. This product meets all of my expectations.

3 years ago

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Verified Customer

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Flora Williams Fontana, CA

I wear the medical alert on my arm and my purse just barely touch it. Medical alert called in less than a minute.

3 years ago

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Verified Customer

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Resham S. Kajley Yuba City, CA

When it comes to service, they are on top of it.When I needed help, Medical Alert was there in 15 minutes

3 years ago

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Verified Customer

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James Gutowsky Rosenberg, TX

Call process works very well. have had some minor issues with land line reliability resulting in speaker messages starting my mother.

3 years ago

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Verified Customer

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Karen

Have had good communication with staff. One time when I was bending over TOO LONG(with pendant to notify if I fell it's very sensitive! I fell

3 years ago

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Verified Customer

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SHIRLEY NYE

My necklace has gone off a couple of times accidentally and I was called immediately to see if I was okay.

3 years ago

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Verified Customer

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Kyle Ann Mler Clover, SC

My mom was talked into devices other than what I had originally ordered and we were not happy with the new equipment. We are now back to the original and satisfied.

3 years ago

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Verified Customer

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Marylin Makuch Willington, CT

It's always there. It does what it is supposed to do. People answering are kind, clear and professional.

3 years ago