Name: Medical Alert
Rating: 4.3

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Verified Customer

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Suzanne

I have more peace of mind knowing that my parents can get help when they need it.

10 months ago

Reply from Medical Alert

Thank you for your feedback, Suzanne! We’re thrilled to hear that your experience with us has been positive. Your parent's safety and your peace of mind are our top priorities, and we're glad that we could be there for them when they needed us.

Feb. 20th, 2025

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Verified Customer

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Angela

If ai could give it no stars I would! Their sales people call vulnerable, elderly, individuals and sell scam services and charge their credit card. Stay away from this company. They are predatory!

10 months ago

Reply from Medical Alert

We’re sorry to hear that your experience didn’t meet your expectations, Angela. We take your concerns seriously and would like to resolve any issues as quickly as possible. Please contact our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can look into your concerns and work toward a solution.

Feb. 11th, 2025

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Verified Customer

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Judy

When my alert hit the laundry machine, they alert comes on to see if I am ok or need help.

10 months ago

Reply from Medical Alert

Thank you so much for your kind words, Judy! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Feb. 7th, 2025

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Verified Customer

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Barbara Morrison

Their reminders to test is helpful. It's easy to forget to do the monthly testing.

11 months ago

Reply from Medical Alert

Thanks so much for your feedback, Barbara! We’re thrilled to hear that you’re happy with our service. Your satisfaction means a lot to us, and we appreciate your continued trust.

Jan. 14th, 2025

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Verified Customer

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Janet

I like the Fall notification. That is the reason I changed to Medical Alert from what I had.

11 months ago

Reply from Medical Alert

Thank you so much for your kind words, Janet! We’re thrilled to hear that your experience was a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

Jan. 14th, 2025

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Verified Customer

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Marguerite

I liked medical alert until about 6 weeks ago now I HATE it

1 month ago Edited November 10, 2025

Reply from Medical Alert

Marguerite, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 or email CustomerResolutions@medicalalert.com so that we can see if there are other options that may be a better solution for you. Please be well, safe and take care.

Nov. 10th, 2025

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Verified Customer

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Joan Bassett

my Medical Alert pendant. It’s really good at going off when I bump it. When I’ve dropped it or I fell once it didn’t go off.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 16th, 2024

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Verified Customer

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Victor

Once we got the bugs worked out it is working just fine I would recommend it to anyone who needs one

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Victor! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Pat

If I'm in the shower and accidentally push the button on the pendant I may not be able to get to the mobile device right away.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback, Pat! We value our customers and appreciate the time you took to share your experience.

Dec. 17th, 2024

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Verified Customer

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Richard

I completed a review explaining what the problem was and that I wanted to return the equipment and get a refund The fall function only works when being worn. When I wore it different angles and lengths the cord ended up rubbing into my leaving an open wound.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Eleanor

It gives me comfort when my mother is home alone, I don’t have to worry if she has help if something happens.

1 year ago

Reply from Medical Alert

Thank you, Eleanor! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Edward

Every time I am spoken to the button around my neck they have been very knowledgeable and professional.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Wayne

Medical Alert was good for my brother, however he has been in a Rehab facility since July 3, 2024, and has not had use of it.

1 year ago

Reply from Medical Alert

Thank you, Wayne! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Alden

Service is not the best The follow-up call within an hour didn't happen Had to call again the next day with the same problem before it was addressed The battery failed on my sensor in less than 6 months

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Helen

Easy to use. Alarm is easily heard through the house. Fast response and understanding when it’s a false alarm.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Verified Customer

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Amaka

I really the peace of mind to know that help will arrive if I need it. I just get scared that I might accidentally push the button in my sleep.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,

Customer Reviews Team
Medical Alert

Apr. 18th, 2024

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Verified Customer

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Barry Wichita, KS

They were there when we needed them. The only problem was they didn't have transport. They had to call for an ambulance.

1 year ago

Reply from Medical Alert

Thank you, Barry! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Richard Hudsonville, MI

Good device for purposes. Lot of false alarms from dropping, etc, but easy to cancel. Good to have it more rather than less sensitive.

1 year ago

Reply from Medical Alert

Thank you, Richard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Josephine Clinton Township, MI

I feel so much more having Medic Alert in the house. I know if I need help I can press the button and get help!

1 year ago

Reply from Medical Alert

Thank you, Josephine! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 18th, 2024

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Verified Customer

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Vicki Smith Kokomo, IN

I am very pleased with Medical Alert. Every time I have needed help Medical Alert has responded immediately

1 year ago

Reply from Medical Alert

Thank you, Vicki! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Fran

SSO FAR SO GOOD. I HAVAE ONLY HAD IT A SHORT TIME AND HAVE USED IT TWICE AND THEY ANSWERED PROMPTLY AND VERT COURTESUS.

1 year ago

Reply from Medical Alert

Thank you, Fran! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Helen Wixom, MI

I find the medical alert too sensitive Have had the police/firemen 3 times recently and been embarrassed re…taking their time from possibly a real issue I will try keeping my phone closer to me as when hearing aids out creates a problem Will use or try to use until end of month May have to cancel

2 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

May. 8th, 2024

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Verified Customer

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Michael Aberdeen, WA

The one time I really needed it, I fell going to the bathroom, fell again in the bathroom. I got no response either time, I then pressed the button and waited for 7 or 8 minutes, I was able to get up finally and called 911 on my house phone. After about 12 to 15 minutes they finally responded.

2 years ago

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Verified Customer

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Melanie Deboe Manhattan, KS

Associate was very friendly, patient and knowledgeable w/walking me through the steps of activating all 3 devices.

2 years ago

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Verified Customer

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Betty Chandler, AZ

They check in regularly, but not too much, to see how things are going and help with any questions or issues

2 years ago

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Verified Customer

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Gloria Ashburn, VA

Still waiting on a replacement of the necklace monitor. The battery is weak, and still waiting for this to be replaced.

2 years ago

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Verified Customer

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Carole San Jose, CA

Customer service is excellent. I've had to request new charging device twice and they responded promptly

2 years ago

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Verified Customer

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Kit Hansen Milwaukee, WI

The responsiveness to any alert even though false or a test. Have not had to use for a fall thankfully,

2 years ago Edited June 14, 2023

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Verified Customer

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Mary Barone Buffalo, NY

So far so good. The associates who helped me set it up were very nice and the monthly testing is very easy to do

2 years ago

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Verified Customer

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Larry Reeverp York, PA

They are there when you need. However when testing it might say finding the location, but sometimes it seems to take awhile.

2 years ago

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Verified Customer

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Wanda Thomas Grand Junction, CO

The product is as advertised. The people I have spoken with has been very courteous and knowledgeable.

3 years ago

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Verified Customer

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Bruce Miller Tomkins Cove, NY

I've tried other companies products and they all fell short of my needs. This product meets all of my expectations.

3 years ago

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Verified Customer

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Flora Williams Fontana, CA

I wear the medical alert on my arm and my purse just barely touch it. Medical alert called in less than a minute.

3 years ago

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Verified Customer

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Resham S. Kajley Yuba City, CA

When it comes to service, they are on top of it.When I needed help, Medical Alert was there in 15 minutes

3 years ago

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Verified Customer

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James Gutowsky Rosenberg, TX

Call process works very well. have had some minor issues with land line reliability resulting in speaker messages starting my mother.

3 years ago

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Verified Customer

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Karen

Have had good communication with staff. One time when I was bending over TOO LONG(with pendant to notify if I fell it's very sensitive! I fell

3 years ago

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Verified Customer

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SHIRLEY NYE

My necklace has gone off a couple of times accidentally and I was called immediately to see if I was okay.

3 years ago

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Verified Customer

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Kyle Ann Mler Clover, SC

My mom was talked into devices other than what I had originally ordered and we were not happy with the new equipment. We are now back to the original and satisfied.

3 years ago

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Verified Customer

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Marylin Makuch Willington, CT

It's always there. It does what it is supposed to do. People answering are kind, clear and professional.

3 years ago

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Verified Customer

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Linda Stevens Vero Beach, FL

Have had to call an ambulance about 5 times to go to emergency room after falling. The were there within 5-8 minutes.

3 years ago

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Verified Customer

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Rose Marie Zale Wilmington, DE

I'm still getting used to it. I especially like that when I accidentally make a false alarm I can correct that right away.

3 years ago

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Verified Customer

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james foster Kennett, MO

They are very good. I switched to another company and returned to this one because it is a better quality.

3 years ago

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Verified Customer

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Laura Harrington

Quick response when button is pressed. Police have come to check on my mom twice to make sure she is not in danger.

3 years ago

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Verified Customer

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Alice Price

I fell from a ladder and broke my hip. I was able to immediately call for help and it arrived promptly..

3 years ago

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Verified Customer

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Louis Katz Pompton Plains, NJ

Had to replace unit because the main item fell out of the belt holder and was lost. Appreciate your prompt replacement. It arrived yesterday.

3 years ago

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Verified Customer

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Ann Littlefield Ypsilanti, MI

They are really good, but it seems that the alarm is very sensitive. It has gone off without my pressing the button and alas the Paramedics have shown up at my door with the gurney.

3 years ago

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Verified Customer

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Valerie Nilson San Jose, CA

Overall experience has been very positive. My only complaint is that there is no way to turn down the volume of the speaker on the unit

3 years ago

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Verified Customer

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Marian Pappas Southgate, MI

When I needed help, they sent EMS to wrong apartment. The caller ID no longer shows up as Medic Alert. My niece didn't answer the notification call right away

3 years ago

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Verified Customer

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Victoria Washausen Salem, MO

They were very patient and understanding with me when I accidentally set off the alarm 3 times in one day.

3 years ago

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Verified Customer

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Linda Doll Dayton, OH

I have fallen twice and the alert did not ring..but if I sit down hard it goes off. Luckily I did not lose consciousness and I was able to manually make the call

3 years ago