Name: Medical Alert
Rating: 4.3

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Verified Customer

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Angela Hester Ormond Beach, FL

So far I haven't fallen but the device is very sensitive - I dropped it on my pillow and it went on alert that I might have fallen.

3 years ago

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Verified Customer

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Kenneth Knauer West Chester, PA

Very responsive to my false alarm. Called all my contacts and the police when my unit malfunctioned due to magnetic interference.

3 years ago

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Verified Customer

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Dorothy E O'Donnell Jarrettsville, MD

It is a bit too highly sensitive. I'm always setting it off inadvertently, so wear my old one now and will wear the "fall alert" in the spring when I am outside more.

3 years ago

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Verified Customer

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Lynn Simpson Green Valley, AZ

While wearing the alert, I changed clothes accidentally hitting the "button." Right away, a voice on the HELP box asked if I needed assistance

3 years ago

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Verified Customer

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Myrtle Rogers Como, TX

The device has worked well and the staff have been efficient, courteous, and most helpful. They do contact too often with "follow-up" and offers.

3 years ago

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Verified Customer

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DOROTHY GOZZO Kyle, TX

I have used the emergency alert a couple of times while I lived in Connecticut I am in Texas now and so far am receiving good respoce

4 years ago

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Verified Customer

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Jack E Julian Sumter, SC

Quick response and helpful even when I make a dumb mistake! ALWAYS polite and understanding.Makes me comfortable to know help is near.

4 years ago

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Verified Customer

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Mary White Brockton, MA

I've had problems with delays in response to an alert and have had way too many discussions about payment of a bill that was caused by Medical Alert's inefficient office systems.

4 years ago

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Verified Customer

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Chris Alpine, TX

I have a problem with their ethics. When I called about a small problem, they used that date and said I had called to sign up for more expensive services which I had not and which I cancelled. Kind of a scam.

4 years ago

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Verified Customer

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Allison Zidek Fort Pierce, FL

Most elderly people have some to extreme hearing loss. There should be a volume control on the base station. There's no way my dad can hear it in another room and can barely hear it when it's next to him.

4 years ago

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Verified Customer

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Sheila Connelly Portland, OR

Medical alert has been responsive at every turn. From changing account information to arriving within minutes of needing help.

4 years ago

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Verified Customer

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Becky Simmons Naples, FL

I was in the hospital and they called and I told him that it wasn't a good time and he proceeded with his talk and asked me if I wanted it I told him again that it was a bad time and to,d him no

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Hannah Taylor Elkhart, IN

I am always pushing alert by mistake and they are very kind about it. I have never had to use it for which I am thankful

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Maryann Fort League City, TX

When you push the button the call is answered with someone will be with you as soon as we find your location. This has been said as manny as 14 times. It has taken as much @ 15 min before they answer to talk to you.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alder Anderson Santa Rosa, CA

So far we haven't had to use Medical Alert. However, the customer service is outstanding and the service is a great price.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Mary Lauderdale Metropolis, IL

Had a crazy mixup. I was not in danger but accidentally hit the button. On the positive side the system worked as I hoped it would.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Stephanie York, PA

Sometimes very sensitive to movement. Would also like if I (Stephanie) or my sister (Elaine Mann) are called the caller ID would be Medical Alert instead of POD #.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues to see if this can be changed:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Peggy Campbell Ellenboro, NC

Great product, good customer service. They forgot to send the LokBox so I had to call, then they informed me there was an additional charge

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Carole Roth Reading, PA

I like that you can talk to someone through the pendant. Also repairs are made quickly. They are prompt in response to alerts.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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carol dankmeyer Bel Air, MD

you have been in touch with me when I've been slack in reporting monthly to you and when I accidently called improperly, the follow up was awesome.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Maria I. Alvarez Miami, FL

I feel safe when used my device. Always I tested it the response is immediately. Thanks God, I did not needed in an emergency yet,

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

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Alberta Caryer Lexington, NC

My grandmother had a medical issue and medical alert contacted me and also called EMT to assist my grandmother and I appreciate that.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America

Nov. 19th, 2021

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Verified Customer

star star star star star

Patricia prince Carson City, NV

Every time I have bump it and set it off am contacted fairly soon I am contacted. Some times it takes a little longer. it

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Orvella Scott Brighton, CO

I needed them when I fell and the fire department was here right away. That is the only time I have had to use the lifeline.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

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Geo. Thomas Behm Palm Springs, CA

Because they respond quickly and ready to help. When it is my mistake they are understanding. What more could be expected?

4 years ago

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Verified Customer

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Elaine Sun City, CA

Hard for an oldster hearing impaired person to do the monthly equipment check ! ? I got a 15.00 chg. for doing it incorrectly ? Should be an easier way to do it ?

4 years ago

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Verified Customer

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Doris Hunt Wabash, IN

My necklace is so sensitive I've had three false EM calls to pay for! Response was good, though. I'm afraid to wear it, so No, I'm not getting my money's worthf

4 years ago

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Verified Customer

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Rae Newman Largo, FL

I have been a loyal customer for more than 5 years....the device itself is fine, it is your billing department that I am not happy with anymore. You keep adding $10.00 a month to my original payment..last month you added 2 $10.00 charges.

4 years ago

Reply from Medical Alert

Thanks so much for your feedback. We value our customers and appreciate the time you took to share your experience.

If you are still having issues, please escalate questions or issues to Customer Care:
1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,
Alex
Customer Reviews Manager Connect America

Nov. 19th, 2021

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Verified Customer

star star star star_border star_border

Maureen Claire Cornwell Stratham, NH

It was quite a frustrating experience, 1st delivery was minus a cord, then the wrong cord...my son had to go buy one. Then there were all the false alarms bleating loudlyso, 3 strikes and you're out!

4 years ago

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Verified Customer

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Rosalee Thomas Bacliff, TX

Every time I have fallen or even just hit the botton by mistake the other person on the other end is always so nice and helpful

4 years ago

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Verified Customer

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Mary E Fierro Trinidad, CO

When I accidently push the button on he pendant I had to rush down stairs to cancel the EMT. There was no speaker on the pendant. I could have fallen down the stairs in my rush.

4 years ago

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Verified Customer

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Doris McWilliams Almont, MI

The equipment works well, including the charger and I had one emergency recently and it was handled quickly and taken care of perfectly.

4 years ago

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Verified Customer

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Wanda Mckahan Uniontown, PA

They have always answered when I have called. Even when it was a accident...they reached out to my daughter promptly..I feel safe..

4 years ago

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Verified Customer

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Elizabeth Cravens Albuquerque, NM

Assistance has been readily available each time contact was made. All people I spoke with were polite and patient to listen to issues and requests.

4 years ago

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Verified Customer

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David K Bend, OR

Their customer service has been outstanding and the product works great. The peace of mind for my family is worth the price.

4 years ago

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Verified Customer

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Fred Hoehn Bourbonnais, IL

We had set up my mother's service using our own contact information so we could monitor and control her service. My mother is 102 years old and needs help with financial matters. Medical Alert contacted my mother instead of calling the number we supplied for contacts and talked her into a new contract. We are very upset about this and feel they betrayed our trust in their company.

4 years ago

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Verified Customer

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Judith T. Murphy Minneapolis, MN

I have always had a response very quickly. If it is a false alarm the employee is very polite and says he/she is glad no one needs help.

4 years ago

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Verified Customer

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Anonymous Anaheim, CA

The new type is too large and heavy and the necklace gets tangled. Mine is super sensitive. I held two inches from my chest as I buttoned my blouse, let it land on my chest and it called for help.

4 years ago

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Verified Customer

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Randall M. Honolulu, HI

Account Executive very clear in explaining the details to the program and very good listener. Excellent Customer service

4 years ago

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Verified Customer

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Margaret G. Coy Las Vegas, NV

Thank have responded every time I have pressed the button by accident. Prompt and repeated inquiry to assure I was O>K>

4 years ago

Reply from Medical Alert

Hi Margaret,

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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Frank Berlingeri Lyndhurst, NJ

Great service!!! My mom has hit the button by mistake and you responded immediately. If it had been a real emergency, she would be safe.

4 years ago

Reply from Medical Alert

Dear Frank, Thanks for the good feedback! We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager
Connect America Medical Alert

Jan. 26th, 2021

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Verified Customer

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David Dodd Lakewood, WA Lakewood, WA

I have had to have my unit replaced three times in the first year. I understand that electronic items can go bad, but three times in the first year seems like defective design to me. I have even been not wearing in the show because it might get wet. That bothers me because that is one place I should be using it. I have several falls this year and it went on as advertised. Fortunately I have been able to get up by myself and did not need help.

4 years ago

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Verified Customer

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john lacey

all alone in yr house, car, etc, and you have an emergency and caant reach yr cell, the med alert is around yr neck(or shd be), press

4 years ago

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Verified Customer

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Barbara Soresi

So far so good Haven't had to use it as of yet but whenever I have had to call for testing, or whatever, I have been satisfied

4 years ago

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Verified Customer

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Barbara

They make calls to you to see how their service is working well for you. If you have a question, they answer your questions.

5 years ago

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Verified Customer

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AUDREY DRYDEN

SOMEONE IS ALWAYS ON "ALERT" TO LET ME KNOW SOMETHING ABOUT MY DEVICES, WHETHER IT IS A LOW BATTERY OR IT IS SIGNALLING AN ERROR. BEST COMMUNICATION

5 years ago

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Verified Customer

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Donna Vilar

They are always there when my Mother has needed them. Polite, wonderful people and so very knowledgeable . They answer quickly every time!

5 years ago

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Verified Customer

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Charles Tea Gibsonia, PA

Fortunately, I haven't had to use them but when I inadvertently pressed an emergency button by mistake, they respond very quickly and are ready to help.

5 years ago

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Verified Customer

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Danna Pedry Casper, WY

The alert button works every time. I feel confident that someone will be checking on my loved one within seconds of the alarm going off.

5 years ago

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Verified Customer

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Carol Goehring

Very responsive especially the fall alert. I have moved the pendant to hard several times to cause an alert unintentionally

5 years ago