Name: Medical Alert
Rating: 4.0

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

8 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

8 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

8 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

8 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

8 years ago

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Verified Customer

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

8 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

8 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

8 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

8 years ago

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Verified Customer

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Janice

jessica was very professional and through

2 months ago

Reply from Medical Alert

Jancie, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 22nd, 2026

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Verified Customer

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Guillermo

I feel safe knowing I have some one to call.

2 months ago

Reply from Medical Alert

Guillermo, thank you for being part of our family and glad that you feel safe with our service. We appreciate the feedback and for this kind review. Please be well, safe, and take care.

Jan. 9th, 2026

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Verified Customer

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Sheena

It’s going good. I just have to be diligent in wearing the pendant.

2 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Rita

Just picked them by chance, and I’m happy

2 months ago

Reply from Medical Alert

Rita, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Jan. 8th, 2026

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Verified Customer

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Bernard

Wanted fall protection for my dad. Constant contact with medic needed

3 months ago

Reply from Medical Alert

Thank you, Bernard! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Dec. 26th, 2025

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Verified Customer

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Delores

Liked their service model and device. Communication is easy for my mom.

3 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 19th, 2025

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Verified Customer

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Carole

The thing that I liked about it you can count on somebody coming when I fall

3 months ago

Reply from Medical Alert

Thank you for being part of our family Carole! We are glad that you feel safe with our service and appreciate this kind review. Please be well, safe, and take care.

Dec. 15th, 2025

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Verified Customer

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Ralph

Our daughter in law was the one who chose this medical alert. It does work.

3 months ago

Reply from Medical Alert

Thank you for your feedback Ralph! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 12th, 2025

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Verified Customer

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Frances

Recommended by other users. I don't see why I need 40 characters.

3 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Susan

confidence that we will be protected and helped when we need it

3 months ago

Reply from Medical Alert

Susan, thank you for your feedback! We value our customers and are honored to be part of your safety plan. We appreciate the time you took to share your experience.

Dec. 11th, 2025

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Verified Customer

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Verna

My daughter-in-law is a nurse and she recommended this for me.

3 months ago

Reply from Medical Alert

Verna, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Dec. 11th, 2025

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Verified Customer

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Toni

I don't like you guys dispatching EMS if my battery is low and I don't answer the phone. Don't like short battery life

3 months ago

Reply from Medical Alert

Toni, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 . Our representatives will be happy to assist.

Dec. 11th, 2025

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Deborah Dyer Hendersonville, TN

Both of our mothers had Medical Alert and I can say that at their age and with the health issues they had (falling, memory loss, etc.) it was absolute necessary as long as they continued to live alone. My mother had a history of just stumbling and falling over anything. I got her Medical Alert because after my Dad passes there were several hours in the day before I would be able to be there with her since I still worked. Numerous times I would get the message that indeed she had fallen and help was on the way. her neighbor, we had given a house key to and often I would have them call her to go in moms home before I could arrive. My mother in law had falling issues also and once upon falling outside her bathroom, she hit her head on the edge of the dresser. Thank goodness she was able to have Medical Alert on herself and called and they contacted my husband and sent an ambulance. For the amount they payed monthly, it was certainly worth our piece of mind knowing that they both would get the help needed if we were not able to quickly arrive. I highly recommend this company and all that they stand for.

2 years ago

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Peggy Townsend Bristol, VA

Really works! Two of my family members have it! Just got the device that detects a fall, and it worked! Life Alert initiated the process when a family member passed out. Life Alert contacted me and I immediately went to see what happened. A fall had taken place in the bathroom and Life Alert had the life saving crew on the way, so we got to my family member about the same time. Luckily, no broken bones, etc. but family doctor recommended the patient go to ER to be checked out due to a history of falls. After one week in the hospital and two weeks in rehab, we are back home now. I truly recommend Life Alert!!!!

7 years ago

Reply from Medical Alert

Hi Peggy, Thanks so much for your feedback! Fall detection is great and really adds a nice layer of extra protection. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Mary

When my husband passed away in 2010, I had to move from the retirement community we were living in. I moved into an apartment alone. I began having many falls. I tried another system which was bad. I switched to Medial Alert. I still took falls and was afraid to punch my alarm. I have different ones show much interest and have gone out of their way to help me not be afraid. I even would get calls that I hadn't been checking each month. After so much has happened to me and my son has recently passed away, I recently hit my button after a fall in closet. Help was here before I knew it. I couldn't believe how much caring and help they showed. I have nothing but praise for this wonderful company and the special interest they have taken to help a poor frightened old lady who is 80 years old and cannot move without a walker and not for far. I wear it ALL the time now, especially in the shower and through the night as I have to get up several times. My walker stays by my bed.

8 years ago

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Verified Customer

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Arlene

I know for a fact that Medic Alert buttons work. My mother accidentally hit hers. Before she could call and cancel the alert, the EMTs had arrived.

4 months ago

Reply from Medical Alert

Thank you for your feedback Arlene! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 20th, 2025

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Verified Customer

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Marilyn

I did online research on the top systems and Medical Alertseemed best for my wants and needs.

4 months ago

Reply from Medical Alert

Marilyn, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Nov. 10th, 2025

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Michele Polsgrove

Terrible customer service. My mom passed away and they are being very difficult to deal with in getting the account cancelled. They tell you what to do via automated message, then they say they need more. Sent that, and then no response at all. They deal with elderly clients, so this process should not be so hard. I have gotten nothing but the run around, and when you call you get transferred around and/or told there is an hour hold time. Do not use this company if you care about customer service.

3 months ago

Reply from Medical Alert

Michele, we’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at CustomerResolutions@medicalalert.com with your contact information so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 9th, 2025

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Verified Customer

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Evelyn

some parts are good to very good and some parts of it are lousy. I would have quit a month ago without an employee named Eric.

6 months ago

Reply from Medical Alert

Thanks so much for your feedback, Evelyn! We value our customers and appreciate the time you took to share your experience. Please feel free to reach out to our customer service department with any additional questions or issues 1-800-906-0872.

Sep. 5th, 2025

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Verified Customer

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Maryjo

When I bend over to get something It always says fall is detected When I just bent to pick something up Or make the bed

8 months ago

Reply from Medical Alert

Maryjo, thanks so much for sharing your feedback. We appreciate the time you took to let us know about your experience. Your thoughts help us to continually improve.

Jul. 16th, 2025

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Verified Customer

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Susan

just recieved a call to let me know my battery was low Really appreciate that. I put my alert on a chain did not like the cloth one.

11 months ago

Reply from Medical Alert

Thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review.

Apr. 7th, 2025

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Verified Customer

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Susan

The button is too sensitive. It goes off all the time and when you press the button to say it’s an error it doesn’t work. Otherwise it is very good. I feel safe all the time.

2 weeks ago

Reply from Medical Alert

Susan, thank you for taking the time and sharing your valuable feedback with us. Feel free to call our customer service department at 1-800-906-0872 so that we can discuss your account with you to see if there are other options that may be a better solution for you. Please be well, safe and take care.

Mar. 19th, 2026

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Verified Customer

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Sharon

It is available when I need it. At first the device didn't respond if I fell. Since I now pay $10 more a month it is super sensitive and I need to cancel the call several times a day.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Jan. 14th, 2025

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Verified Customer

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Nicole

I returned a call to an agent for assistance with a billing issue, but the person who answered was not the one who had originally called me. Despite that, I explained that there were unfamiliar charges on my father’s debit card and I needed some clarification. The agent was incredibly rude, condescending, and dismissive. Rather than listening to my concerns, he was quick to argue and insist that I was mistaken. I could also hear a TV in the background, which led me to believe he was working from home, rather than in a professional office setting. I’m not one to lose my temper easily, but his attitude pushed me to the point where I had to let him know how unprofessional and unhelpful he was. What upset me even more was thinking about how my 84-year-old disabled father would have been treated if he had made that call. This kind of disrespectful behavior is completely unacceptable, and it's disappointing that someone in a customer-facing role, even a collections agent, would treat people this way. Good customer service is built on courtesy, patience, and empathy—qualities this agent clearly lacks. I strongly urge the company to reevaluate the agents they employ and ensure that anyone who interacts with customers is held to a higher standard of professionalism and basic human decency.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Kenneth

Works well tests great on a regular basis. I do not like being notified that the rate will go up $10/month without notice. Bad marketing and we will look at other options

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Elaine Johnson

The representatives are friendly and knowledgeable. The 3 star rating is based on the worrisome calls repeated daily to try and get me to add more features. The message is very condescending in that they are asking to update my credit card ASAP. Although I've called several time asking to stop calling, I still get the calls.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Bonnie

I paid for a year, and less than a month later, I tested it, and it didn't work. I was pressured to spend additional money monthly to get them to "turn the signal back on so it would work." It was obvious what had been done. I was called at least two more times to upgrade. Constant upselling! I thought that when I signed up, it included fall detection. I will not renew and will look at other options after my year is up.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Hannah

The quick response to send help. The people who come are always very courteous and helpful. I don't k now how much I pay per month because I pay once a year.

1 year ago

Reply from Medical Alert

Thank you, Hannah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Shirley

Company tried to put on insurance premium for equipment charged 15$ for it called to ask what is was for. Finally got a confirmation on what is was . Told company to cancel the insurance couple months ago received letter today asking if we wanted to cx insurance …

1 year ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry for any confusion. Our insurance program is an optional add-on and can only be applied if opted in by the customer. Please contact Customer Care at 1-800-906-0872 or CustomerResolutions@medicalalert.com for further assistance. We're here to help!

Aug. 8th, 2024

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Verified Customer

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Carol

I wish someone could have talked to me personally face to face to explain how it all works and what I should expect. Each time I have pushed the button to TEST my device there has been confusion.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please reach out to Customer Care with any additional questions or concerns at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We'd be more than happy to walk you through the service!

Aug. 8th, 2024

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Verified Customer

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Gary Phillips

Quick responses and great customer service. Perhaps the only downside is the periodic calls to try and upsell the customer or more bells and whistles.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Mark Anthony Ferrusi I

I don't remember the last representative I spoke to but the woman stayed on the phone with me for close to 25 minutes helping me check and verify every last piece of the system in my mother's house.

1 year ago

Reply from Medical Alert

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Margie

I ordered 2 white bracelets about 2 months ago. Someone called me back and said you only had the black ones. I called back this past week and I kept getting transferred. I finally got really upset after holding on for almost 15 minutes. You people have the WORST customer service. How can I get my bracelets?? We have been with your Company for over 10 years. I am sick and cannot deal with Medical Alert much longer. I really hope you’re reading this. I am really pissed

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Charlotte Zeb

Prefer not to have fall detection. Too sensitive. May go off even when doing something as simple as pulling a shirt over head. Husband will not use at all because of sensitivity. Would prefer simply push button when needed. Perhaps someone will contact us about this problem.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Laurel

Too many phone calls back to back regarding same issue. When a customer test the system it should be noted so EVERYONE in the company knows. It would be nice to have a standard phone number when you call me. I don’t like to answer phone numbers I don’t know.

1 year ago

Reply from Medical Alert

Thank you, Laurel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Susan

I like my med alert pendent very much especially if I m shoveling or doing yard work Give me a piece of mind and we'll bring MY children are also pleased I have one, also!

1 year ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Kathleen Schenectady, NY

The best & easiest thing to have that alls me to feel and be safe so that I can remain living in my own apt. ~ it’s saved me by getting needed help several times

2 years ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Charles Fine Dallas, TX

I have never had an emergency call. I send monthly alarm checks which are always answered very promptly. I have occasional questions which are answered courteously.

2 years ago

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Verified Customer

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Sandra Oregon, IL

I appreciated their promptness by showing up at my house when I unknowingly set off the button. Nice to know it doesn't take them long to check things out.

2 years ago

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Verified Customer

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Gail Greenville, RI

alert plug fell apart and short circuited my house. Called credit card to make sure no more charges went. Bank notified me that they would look over the matter. Meantime I called Medical Alert and informed them. My electrician came the following morning and verified it was the problem. This happened 3/31/23. Bank refunded me $37.50 and $10.00. Told Bank not to allow any more charges to my account. Medical Alert sent me 2 different bills with different amounts. Charging me for April, May, and June. I was told by Medical Alert because I stopped medical alert payments the matter wouldn't be settled until July 2023. I returned system back to Medical Alert who verified they had got it by 5/1/23. They added some kind of extra coverage to my account that I don't remember hearing about. I'm hard of hearing so therefore I will pay the extra money up to March 2023. They are billing me for April, May, and June. I want this settled before July of 2023. I am just short of 87, hard of hearing and cannot get around very well. I do not want a new Medical Alert system because of the run-a-round I have been getting. Gail Hebblewaite (aka Elizabeth G)

2 years ago

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Verified Customer

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Sharon Allred Ogden, UT

They always respond to my check-in button push. And they have helped me arrange things for a friend. I've never fallen, so I can't rate that service.

3 years ago