Name: Medical Alert
Rating: 4.3

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Verified Customer

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Dorothy Hart Niles, MI

I've had no problems whatsoever with Medical Alert. There's usually nobody around me and I stumble all the time, so it's definitely worked me. In fact, it saved my life a couple of times.

8 years ago

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Verified Customer

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Volura Elkins Rome, OH

So far, my experience with Medical Alert has been good. I had fallen with nobody around, before purchasing the service. Now that I have it with me, I like to carry it around in case that happens again. I don't have any issues with them.

8 years ago

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Verified Customer

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Elizabeth Sorensen Cool, CA

I only purchased the Necklace, which provides fall detection and it really sets my mind. I know that if something happens to me, I'll receive the help I need. Everything is just great; they're always there.

8 years ago

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Verified Customer

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Beck Roseville, CA

My husband and I have a little gray thing that will alert the medical people if we fall. We had trouble with it at first; now we got it down and it's doing fine. The only thing I would say is that it goes off very easy, without even realizing you're setting it off.

8 years ago

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Verified Customer

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Elizabeth Prothro Lamy, NM

They're very helpful, but it really does take some trouble to get through to them. I recently got the fall detector, which is quite heavy and bulky. I'm not as pleased with that one so I've gone back to the bracelet. Somebody is right there when you push the button however, it's quite time consuming when it comes to requesting information.

8 years ago

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Verified Customer

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Emma Lawson Kansas City, KS

I'm very very satisfied with Medical Alert! They're very prompt to answer back, even when I accidentally hit the button. I have nothing but good service. It's been my security this whole time, all I can say is that I'm very satisfied with it.

8 years ago

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Verified Customer

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Sylvia Parrish Wenatchee, WA

I'm prone to falls and I'm here by myself, so I decided to get Medical Alert. So far they've been just fine. I haven't had to use it but they seemed to be okay; plus, the GPS works.

8 years ago

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Verified Customer

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Betty Miller Billings, MT

I know the devices work because when I drop it because somebody is on the line right away. My aunt wouldn't have been disabled if she had this when she suffered her stroke. I think the service is okay and so far, I haven't had a bad experience.

8 years ago

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Verified Customer

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Nola Sangren Plainview, MN

I haven't had to use the service, but everything has been very good. Their representatives have been excellent with me, and taking in mind I have COPD, my daughter-in-law thought it would be the best option. It's been a very positive experience so far.

8 years ago

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Verified Customer

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Dolores Anis Miami, FL

Some of my friends have Medical Alert and had fallen, so I thought it would be a good thing for me, considering I live alone. Their service is alright; I haven't had any problems with them. I can say that my experience with Medical Alert has been okay. Thank God I haven't had to use it yet!

8 years ago

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Verified Customer

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Jacquelyn Vanleer Milwaukee, WI

The person who purchased this service has a medical issue and so far it's been effective. The service is excellent, but as their caregiver, the only thing that worries me is the time delay. They should respond faster when you press the button to avoid a bad situation.

8 years ago

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Verified Customer

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Clara Bray Reedville, VA

I'm getting older and I live alone, so I needed something that would help me in case of an emergency. Although the device can be annoying because it's so sensitive, I feel very positive about the service.

8 years ago

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Verified Customer

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Robert Ashby Quakertown, PA

My wife and I purchased the necklace and we both like the services. They called me to check if the device was working properly, however they hung up pretty quickly and I didn't get a chance to tell them that my Medical Alert wouldn't work if there was to be a power outage. Also, my wife already fell twice and the emergency necklace didn't go off. Besides that, we think it's a good service. I'm just concerned it won't work if we happen to lose power.

8 years ago

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Verified Customer

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Bobbiejo Haizlip Greensboro, NC

I purchased the Arm Brand because of my disability and I think it's wonderful. I had a great experience with the service their representatives provided. Overall, we had a good experience using Medical Alert.

8 years ago

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Verified Customer

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Alice Wilson Indio, CA

I don't know what system I had, but I loved using it, specially because I live alone. Their customer service was very good and I liked the product itself, however, I had to discontinue the service because the price went up.

8 years ago

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Verified Customer

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Janet Wilkerson Nesbit, MS

My husband falls a lot and has Parkinson's disease, so we decided to purchase Medical Alert. I like the system, however, my house's alarm system is quicker to respond than my Medical Alert device. I also think that they need to make the necklace a little more attractive.

8 years ago

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Verified Customer

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Janine Counts St. Louis, MO

Their devices are fine, it works very well for me. I really needed it because of my Neuropathy, causing my body to have a bad balance. Although I haven't had to use it yet, their customer service has been excellent and the overall experience has been great as well.

8 years ago

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Verified Customer

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Marinelle Freeman Midland, TX

Their customer service is excellent! I've had a very satisfactory experience with them. I live alone and it makes me feel safe to know that if I have a problem, I can get some help.

8 years ago

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Verified Customer

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Betty Servant Customer Service

I purchased it for my mother several years ago and I think it's great! We were worried about leaving her alone, but that's no longer the case. Their customer service was very good and the devices did exactly what we needed it to do. Everything's been great.

8 years ago

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Verified Customer

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Terrence

i was at the st cloud va and the gps was tell them that i was still at my home address

2 months ago

Reply from Medical Alert

Terrence, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 13th, 2025

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Verified Customer

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Dwight

You all got excellent service. I like you all in home and outside service

3 months ago

Reply from Medical Alert

Thank you for your feedback Dwight! We appreciate our customers and appreciate the time you took to leave us a review.

Sep. 8th, 2025

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Deborah Dyer Hendersonville, TN

Both of our mothers had Medical Alert and I can say that at their age and with the health issues they had (falling, memory loss, etc.) it was absolute necessary as long as they continued to live alone. My mother had a history of just stumbling and falling over anything. I got her Medical Alert because after my Dad passes there were several hours in the day before I would be able to be there with her since I still worked. Numerous times I would get the message that indeed she had fallen and help was on the way. her neighbor, we had given a house key to and often I would have them call her to go in moms home before I could arrive. My mother in law had falling issues also and once upon falling outside her bathroom, she hit her head on the edge of the dresser. Thank goodness she was able to have Medical Alert on herself and called and they contacted my husband and sent an ambulance. For the amount they payed monthly, it was certainly worth our piece of mind knowing that they both would get the help needed if we were not able to quickly arrive. I highly recommend this company and all that they stand for.

2 years ago

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Peggy Townsend Bristol, VA

Really works! Two of my family members have it! Just got the device that detects a fall, and it worked! Life Alert initiated the process when a family member passed out. Life Alert contacted me and I immediately went to see what happened. A fall had taken place in the bathroom and Life Alert had the life saving crew on the way, so we got to my family member about the same time. Luckily, no broken bones, etc. but family doctor recommended the patient go to ER to be checked out due to a history of falls. After one week in the hospital and two weeks in rehab, we are back home now. I truly recommend Life Alert!!!!

7 years ago

Reply from Medical Alert

Hi Peggy, Thanks so much for your feedback! Fall detection is great and really adds a nice layer of extra protection. We value our customers and appreciate the time you took to share your experience.

Stay safe,
Alex
Customer Reviews Manager, Medical Alert

Jun. 14th, 2018

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Mary

When my husband passed away in 2010, I had to move from the retirement community we were living in. I moved into an apartment alone. I began having many falls. I tried another system which was bad. I switched to Medial Alert. I still took falls and was afraid to punch my alarm. I have different ones show much interest and have gone out of their way to help me not be afraid. I even would get calls that I hadn't been checking each month. After so much has happened to me and my son has recently passed away, I recently hit my button after a fall in closet. Help was here before I knew it. I couldn't believe how much caring and help they showed. I have nothing but praise for this wonderful company and the special interest they have taken to help a poor frightened old lady who is 80 years old and cannot move without a walker and not for far. I wear it ALL the time now, especially in the shower and through the night as I have to get up several times. My walker stays by my bed.

8 years ago

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Betty

I can't figure out how long the medic alert can go without charging. Being awakened at 3:00 am is not good. I appreciate the super sensitive part!!

2 months ago

Reply from Medical Alert

Betty, thank you for your feedback! We appreciate our customers and appreciate the time you took to leave us a review. If you have any questions about your equipment or service, please call our Customer Service Department 1-800-906-0872 or CustomerResolutions@medicalalert.com. Our representatives will be happy to assist.

Oct. 6th, 2025

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Verified Customer

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Donna

Medical Alert has excellent customer service and do a great job with taking care of issues right away.

7 months ago

Reply from Medical Alert

Thank you so much for your kind words, Donna! We’re thrilled to hear that your experience has been a positive one. Your feedback means the world to us, and we’re glad we could meet your expectations.

May. 13th, 2025

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Verified Customer

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Nicole

I returned a call to an agent for assistance with a billing issue, but the person who answered was not the one who had originally called me. Despite that, I explained that there were unfamiliar charges on my father’s debit card and I needed some clarification. The agent was incredibly rude, condescending, and dismissive. Rather than listening to my concerns, he was quick to argue and insist that I was mistaken. I could also hear a TV in the background, which led me to believe he was working from home, rather than in a professional office setting. I’m not one to lose my temper easily, but his attitude pushed me to the point where I had to let him know how unprofessional and unhelpful he was. What upset me even more was thinking about how my 84-year-old disabled father would have been treated if he had made that call. This kind of disrespectful behavior is completely unacceptable, and it's disappointing that someone in a customer-facing role, even a collections agent, would treat people this way. Good customer service is built on courtesy, patience, and empathy—qualities this agent clearly lacks. I strongly urge the company to reevaluate the agents they employ and ensure that anyone who interacts with customers is held to a higher standard of professionalism and basic human decency.

1 year ago

Reply from Medical Alert

We’re really sorry to hear that your experience wasn’t up to the standard you expected. We take your concerns seriously, and we’d love the opportunity to address them. Please reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com so we can resolve this matter as quickly as possible. Thank you for bringing this to our attention.

Dec. 16th, 2024

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Verified Customer

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Kenneth

Works well tests great on a regular basis. I do not like being notified that the rate will go up $10/month without notice. Bad marketing and we will look at other options

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Elaine Johnson

The representatives are friendly and knowledgeable. The 3 star rating is based on the worrisome calls repeated daily to try and get me to add more features. The message is very condescending in that they are asking to update my credit card ASAP. Although I've called several time asking to stop calling, I still get the calls.

1 year ago

Reply from Medical Alert

Thank you for taking the time to share your feedback with us. We value your opinion and are committed to providing the best service possible. If there’s anything we can do to make your experience better, please feel free to reach out to our Customer Care team at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We’re here to assist you!

Dec. 17th, 2024

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Verified Customer

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Bonnie

I paid for a year, and less than a month later, I tested it, and it didn't work. I was pressured to spend additional money monthly to get them to "turn the signal back on so it would work." It was obvious what had been done. I was called at least two more times to upgrade. Constant upselling! I thought that when I signed up, it included fall detection. I will not renew and will look at other options after my year is up.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Oct. 16th, 2024

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Verified Customer

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Hannah

The quick response to send help. The people who come are always very courteous and helpful. I don't k now how much I pay per month because I pay once a year.

1 year ago

Reply from Medical Alert

Thank you, Hannah! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Shirley

Company tried to put on insurance premium for equipment charged 15$ for it called to ask what is was for. Finally got a confirmation on what is was . Told company to cancel the insurance couple months ago received letter today asking if we wanted to cx insurance …

1 year ago

Reply from Medical Alert

Thank you for your feedback. We’re sorry for any confusion. Our insurance program is an optional add-on and can only be applied if opted in by the customer. Please contact Customer Care at 1-800-906-0872 or CustomerResolutions@medicalalert.com for further assistance. We're here to help!

Aug. 8th, 2024

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Verified Customer

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Carol

I wish someone could have talked to me personally face to face to explain how it all works and what I should expect. Each time I have pushed the button to TEST my device there has been confusion.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience. Please reach out to Customer Care with any additional questions or concerns at 1-800-906-0872 or CustomerResolutions@medicalalert.com. We'd be more than happy to walk you through the service!

Aug. 8th, 2024

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Verified Customer

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Gary Phillips

Quick responses and great customer service. Perhaps the only downside is the periodic calls to try and upsell the customer or more bells and whistles.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Aug. 8th, 2024

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Verified Customer

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Mark Anthony Ferrusi I

I don't remember the last representative I spoke to but the woman stayed on the phone with me for close to 25 minutes helping me check and verify every last piece of the system in my mother's house.

1 year ago

Reply from Medical Alert

Thank you, Mark! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Oct. 16th, 2024

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Verified Customer

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Margie

I ordered 2 white bracelets about 2 months ago. Someone called me back and said you only had the black ones. I called back this past week and I kept getting transferred. I finally got really upset after holding on for almost 15 minutes. You people have the WORST customer service. How can I get my bracelets?? We have been with your Company for over 10 years. I am sick and cannot deal with Medical Alert much longer. I really hope you’re reading this. I am really pissed

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Charlotte Zeb

Prefer not to have fall detection. Too sensitive. May go off even when doing something as simple as pulling a shirt over head. Husband will not use at all because of sensitivity. Would prefer simply push button when needed. Perhaps someone will contact us about this problem.

1 year ago

Reply from Medical Alert

Thanks so much for your feedback! We value our customers and appreciate the time you took to share your experience.

Please reach out to Customer Care with any additional questions or issues:

1-800-906-0872 or CustomerResolutions@medicalalert.com.

Stay safe,

Customer Reviews Team
Medical Alert

Jun. 17th, 2024

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Verified Customer

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Laurel

Too many phone calls back to back regarding same issue. When a customer test the system it should be noted so EVERYONE in the company knows. It would be nice to have a standard phone number when you call me. I don’t like to answer phone numbers I don’t know.

1 year ago

Reply from Medical Alert

Thank you, Laurel! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Susan

I like my med alert pendent very much especially if I m shoveling or doing yard work Give me a piece of mind and we'll bring MY children are also pleased I have one, also!

1 year ago

Reply from Medical Alert

Thank you, Susan! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

Apr. 10th, 2024

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Verified Customer

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Kathleen Schenectady, NY

The best & easiest thing to have that alls me to feel and be safe so that I can remain living in my own apt. ~ it’s saved me by getting needed help several times

2 years ago

Reply from Medical Alert

Thank you, Kathleen! We appreciate your review. We value our customers and appreciate the time you took to share your experience.

May. 8th, 2024

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Verified Customer

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Charles Fine Dallas, TX

I have never had an emergency call. I send monthly alarm checks which are always answered very promptly. I have occasional questions which are answered courteously.

2 years ago

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Verified Customer

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Sandra Oregon, IL

I appreciated their promptness by showing up at my house when I unknowingly set off the button. Nice to know it doesn't take them long to check things out.

2 years ago

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Verified Customer

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Gail Greenville, RI

alert plug fell apart and short circuited my house. Called credit card to make sure no more charges went. Bank notified me that they would look over the matter. Meantime I called Medical Alert and informed them. My electrician came the following morning and verified it was the problem. This happened 3/31/23. Bank refunded me $37.50 and $10.00. Told Bank not to allow any more charges to my account. Medical Alert sent me 2 different bills with different amounts. Charging me for April, May, and June. I was told by Medical Alert because I stopped medical alert payments the matter wouldn't be settled until July 2023. I returned system back to Medical Alert who verified they had got it by 5/1/23. They added some kind of extra coverage to my account that I don't remember hearing about. I'm hard of hearing so therefore I will pay the extra money up to March 2023. They are billing me for April, May, and June. I want this settled before July of 2023. I am just short of 87, hard of hearing and cannot get around very well. I do not want a new Medical Alert system because of the run-a-round I have been getting. Gail Hebblewaite (aka Elizabeth G)

2 years ago

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Verified Customer

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Sharon Allred Ogden, UT

They always respond to my check-in button push. And they have helped me arrange things for a friend. I've never fallen, so I can't rate that service.

3 years ago

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Verified Customer

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Gemma Lundstrom Saint Paul, MN

They keep calling wanting more money monthly, stating its for "insurance" if anything happens to it. They sure can't tell you what it would cost if you lost it or it broke. And why should we pay for it if it broke? It is called wear and tear. it is on an elderly person.

3 years ago

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Verified Customer

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Frieda Kodl Lincoln, CA

I had a call to them 3 weeks ago because I cut my leg on shower door and being as I am on blood thinners, there was blood everywhere. I tried to contact Medical Alert and I got repeatedly was "We can't locate you". You have my address...why can't you locate me? Very disappointing. First time I used you. Thought about cancelling service.

3 years ago

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Verified Customer

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Margaret E. Smith

The system is good; however, at my age the agent does not need to give me a lecture about how to wear it and when. Have a good brain at age 84! Thank God.

3 years ago

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Verified Customer

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Ginger Kubo San Jose, CA

The last time we received a call, were going to dispatchh out. We want you to go through the contact list first. We have had the fire dept out here too many times in the past. We have someone here 24/7. We also have cameras in the house to check on them.

3 years ago

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Verified Customer

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Nancy Morris Phoenix, AZ

I feel that I can depend on help when I need it. I was feeling very alone before and worried that if something happened to me, I wouldn't be able to get help.

3 years ago

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Verified Customer

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Bernadette Smith Brick, NJ

Came very quickly when I fell down and personnel were very accommodating and insured me there would never be a problem getting to my lock box I have on my front door

3 years ago