Life Alert

Loved all the information, the time and patience from Andrew W. He was wonderful and the reason I signed up!!!

Walking thru the setup of our system Jennifer EB012 was very friendly and made the process and setup went very quickly.

Talka was very helpful. She answered any questions I had about Life Alert. Talka is a great representative of your company.

Everybody that I talked to was polite and helpful. I did get disconnected after holding for sometime, but mistakes happen!

I spoke with Matthew H. He was friendly, informative, and had a great sense of humor. Thoroughly enjoyed the whole order process.

Arlene was sensitive to my concerns and needs. She went through all the ways I would be monitored and protected. Since it would enable me to stop worrying , l took the plan.

Matthew was extremely knowledgeable and helpful in assisting my sister and I with setting up Life Alert for our parents. Highly recommend Life Alert and Matthew!!

Clear information from very nice people and good communication between members of your staff. Kathleen is a warm and human sales person and was very honest with me.

Haven't had a chance to use Life Alert in an emergency situation yet, so I don't have a review on the product, But I do feel more secure having it with me 24/7.

Every pertinent piece of info was quickly communicated clearly. There were no questions to ask. Y’all have an incredible product, company, and system in place!

Every good telephone set up service walk through. Very informative and thorough. They left no question unanswered and felt very confident by the end of the call

Forced into long term contract with the inability to cancel other than nursing home or death. Service is over priced and mediocre. I didn’t provide a pin,so they called my friend and told her I had a heart attack, which caused her husband to race over here. So now none of my friends will believe you. Your call center people are assholes to do this. Disgusting company. I would have had immediate service if I dialed 911 myself. If I couldn’t speak they would have come anyway. With you, it appears if I can’t speak and my friends aren’t available minutes would be wasted. I just no longer trust you. I feel I have been taken advantage of at my weakest time.

The Life Alert team is top notch! Everyone was so helpful, especially Sarah! Thank you for all the patience with the setup! Such an amazing experience!

Everyone is just amazing. Anything I want to know they had the answers. Two minutes into the conversation you will think they are family. They say they got you and believe it

The lady that I spoke to over the phone was extremely helpful and professional. She walked us through every step to activate my father's new life alert system. A+

Lennie was a patient teacher . Now I am ready to use the equipment if need be. Meanwhile I am trying to be careful but I do hope eventually to walk outside

I feel the operators answering the phone could talk a bit slower, as I was having a hard time understanding them. I'm setting this up for my mother and worry she won't be able to understand

Audio from Life Alert device speakers is difficult for Dolores to understand. She can understand audio from her cell phone. I hope Life Alert can provide cell phone quality audio in the future.

Our Representative Arlene S was top notch.. she helped answer all our questions and concerns.. she is the best of the best….kind, courteous, personable…..

I would put negative stars if I could!! I purchased the life alert system for my elderly mother who lives in my home. When I called to inquire about the system, I should have picked up on the sales pitch, and the persuasive/super nice lady who was providing the info about the system. The problem is my mother is hard of hearing, starting to have slight dementia and when I asked the sales lady if my mother couldn't use the system for some reason, can we return it? She danced around the question then responded with oh don't worry, that won't happen but if it does just call us. Then the sales lady asked for my moms phone number. My mom only has a cell phone and she never answers unknown numbers. I told her I need to be called on my phone for everything. Sales lady said oh yes we'll call you for everything....That was a lie! When we received the system and attempted to set up, the dispatcher doing the testing said oh no we call your moms phone number first then if she doesn't answer they call 911. So if my mom falls and its just a soft fall and isn't hurt but just needs to be lifted off the floor, 911 will have to come. I wanted them to call me and I was told I would get a call first. I also wasn't told that we have to hide a key outside or put a lockbox on my door for 911. I was completely deceived over the phone so please don't fall for the sales pitch. They will tell you anything to get you to buy the system! So when we were attempting to set up the system and test it out, I found out all of the information told over the phone was not true. I immediately told them while testing out the system, my mom can't hear the dispatcher over the small speaker on the necklace ( I was also told the system would work everywhere and that's not true either, it only works 1000 feet from the main box in your home) and that's when I said this isn't going to work for my mom, I would like to return and get a refund. I was transferred to 6 different people back and forth to the same people and no one could tell me what my refund would be. I finally was told that I would be contacted at a later time to set up a UPS pick up. I haven't received a call yet! I also noticed another charge on my account for $72 that I have no idea what that is for since I was already charged $198. Im telling you this is deception from the get go. Its very expensive but not worth it. They will tell you anything you want to hear over the phone to seal the deal, after that you're stuck. Beware! Do your homework and make sure you get a safety device that works for your elderly needs. I will just place cameras in my home to watch my mom if I have to leave her alone.