Name: Life Alert
Rating: 4.9

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Pete Holecek Buffalo, NY

Life Alert is always there when you need them. Their round-the-clock availability is a lifeline for seniors and those with medical conditions. Their reliability makes them an essential service.

2 years ago

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Luke Hallowich Buffalo, NY

I will forever be grateful for Life Alert's exceptional customer service. Their quick response saved my spouse's life during a cardiac episode. Their team's dedication and professionalism ensured a positive outcome.

2 years ago

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Jerry Longenberger Chicago, IL

Life Alert excels in clear and concise communication. During critical moments, their team's ability to relay information and provide reassurance is invaluable. They keep you informed every step of the way.

2 years ago

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George Steedman Dallas, TX

Life Alert's customer service team is supportive not only to the individual in distress but also to the worried family members. Their updates and communication ease the anxiety of loved ones during emergencies.

2 years ago

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Dominic Cron Charlotte, NC

Life Alert has significantly reduced my stress about my parents' safety. Falls are a real concern, but with Life Alert, they can get help quickly. It's a comfort to know that they're protected even when I can't be there physically.

2 years ago

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Robert Sulkowski Chicago, IL

Life Alert is a reliable support system for those concerned about their elderly loved ones' falls. With their 24/7 monitoring and rapid response, I know my parents are in good hands. It's a true source of comfort for me.

2 years ago

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Derrick Atterberry Salt Lake City, UT

Life Alert has proven to be a savior for my elderly parents. When my father had a medical emergency, Life Alert's swift response ensured he received immediate attention. It's a silent yet reassuring presence that's always there when needed. As their son, I am indebted to Life Alert for preserving my parents' safety and well-being.

2 years ago

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Nolan Renzington Santa Ana, CA

Pretty satisfied overall with they way they treate me. They answered my phone calls, and questions, so far so good, ive been a customer now for 3 months. But i am satisfied for now, i actually got them from watching better call saul, i realized i needed to be more careful in my old age.

2 years ago

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URMILA KUMARI Phoenix, AZ

Found them to be tasteful and within the bounds of good. I feel they are god fearing the way they do service with me. In the end, only god can judge, and these people seem christian. Bless them for getting me the ambulance so quickly. Without them, i do not feel that i'd still be here.

2 years ago

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Charles Uzordin Zoetermeer, ZH

I normally do not like tooting the horn onlien. Life alert for us was heaven sent. Both of my grandparents have it, and they are split up so it is two systems. We feel ok sleeping at night and so do they that when we are not there we have a little angel over the shoulder. 5 years and running. No battery issues, nothing!

2 years ago

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rasfigo louis Los Angeles, CA

The device worked well for me, i found their service to be good, and although its an older company, they really impressed me. I would use them again, unfortunately my grandparent is no longer with us, but the device literally got the call out within 5 seconds of her falling.

2 years ago

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William McLayup Los Angeles, CA

This is very nervy for us elderly, but I must say, my rep, Andrea, and all of the dispatch crew made the experience simplistic. This is going to bring lots of mental relief for me concerning my 94 yo mother. Thank you.

2 years ago

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Geoff Sherman Killeen, TX

I know this will probably fall on deaf years, but I was OK with the Life Alert system for my mother until I recently received charges to my account. While my mother died on 01-28-2021, charges continued on my account until -3-1-2021, thirty plus days after her death. Upon calling the billing department I learned that billing continues until they, Life Alert, has their equipment back in their possession. I don't have exact details on how long it took to box up and return the equipment, but I do know it was not two months after my mother's death. It might have taken a week. So Life Alert made a quick $140 waiting for their equipment. I will not recommend the service based upon these return shipping requirements and continued charging. For those that have the system, and the individual that would normally be using the equipment is incapable of using it or near death, box the equipment up and get it back to them pronto. Can you imagine the number of families in intense grief or maybe not even knowing that the user even had this system? This is quite a moneymaker for Life Alert even in death. Stay away from Life alert.

3 years ago

Reply from Life Alert

We are truly sorry for the passing of your mother in 2021. Since this occurred a year ago, some of the details may have been forgotten. However, all of our calls are recorded for quality assurance and we looked into this matter for you. Our records show you called to advise of your mother's passing on January 28, 2021. At that time, we informed you of the paperwork needed, and once that was received we would schedule a pickup of the equipment to fully close the account.

We talked with you again on February 23, 2021, and again advised you of the paperwork needed to cancel the acct. On March 4, 2021, we received the paperwork and promptly made arrangements to retrieve our equipment. We hope this information was helpful. Again, we are truly sorry for the loss of your mother.

Jun. 15th, 2022

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Fiona Goldson Chicago, IL

Whenever lay mother has had an issue, Life Alert always responds. It's a little more expensive, bit I like quality especially when it comes to my mom. Very happy with life alert.

5 years ago

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Desooze Jacksonville, FL

Beware the heartless customer service of Life Alert! Seniors are their primary customers and yet they do not run their business with compassion or understanding that 3 year contracts are absurd for this demographic with negative life changes that come on rapidly and often unexpectedly. Death seems the only way out of a contract on an overpriced system! I hope when the parents of these customer service/ management/owners of Life Alert become infirm ......or heaven forbid themselves .......that they will not use their own Life Alert system! Go elsewhere folks! There are better and more affordable systems with no contracts at all .......and kind caring folks “behind the curtain” ready to help your loved one navigate the perils of aging!

6 years ago

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Dean Thayer Southfield, MI

When doing research when my father died, I called and talked to a gentleman about service. I accidentally gave my mother's phone number, I told him me and my wife would discuss and get back in two weeks. A week later my mother called to tell me she set up a account for herself, I asked why and she a guy called and said I wanted my mom on this rite away. So in short my mom has the service now it's ok. But they are real jerks when confronted

7 years ago

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Catherine Marino West Sayville, NY

Although Life Alert made pretty good time in the one instance in which one of my mother's grandchildren pushed the button while playing (she has since moved it to a place they cannot reach), I'm very disappointed in their cancellation policy. They say I signed a 3 year contract but I did not. My mother might have, she doesn't remember, but she's not the one who set it all up and paid for it. When I arranged it for her (by the way, I don't know where those figures come from but I pay close to $80 a month) she was going to be alone as my sister and nephew who is 25 were moving out because my sister was getting married and both were moving out. Fast forward to 13 months later: my sister has already separated from her husband and she and my nephew are moving back in with her. One works days and one works nights so she always has someone at home with her. She also goes, by herself to bingo and an arcade 3 nights a week. In addition, she goes grocery shopping, to get her nails done and to get her hair done unaccompanied. So as long as things remain this way, she no longer needs the life alert. Not that she ever was disabled, but it gave me piece of mind knowing that she had some kind of protection since I live 17,00 miles away. When I called Life Alert and asked to cancel her service, they told me they will do no such thing unless I get proof that she has a nurse there 24 hours a day. she NEVER had anyone assist her in her own home ever. Suddenly these life alert people are concerned with my mother's well being. This is B*****t. They want to make their $80 a month for two more years. I offered to have my mother write up something that says she doesn't need this service and have it notarized but that is unacceptable. Her doctor is NOT going to sign something saying she has 24 hour medical care. He's not going to put his practice on the line, as I would expect. So I am bound to this payment for the next 2 years.

7 years ago

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Barbara Corker North Highlands, CA

69.90 monthly with pendant for 3 years. I complained of pricing and a year later they dropped it to 59.90. My problem is especially troubling because they can't hear me from my bathroom or bedroom as they did when it was installed...I've used it at least 3 times and was taken to the hospital and admitted but the one time I thought I was having a stroke they didn't answer after a few minutes and I called my neighbor ( an RN ) She came over and tried but ended up calling 911 where I was taken to the hospital.. I complained and they said they were " very sorry it happened and I needed to reboot my base"..I will change after my times up Can't now because of an iron clad contract !

8 years ago

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Josephine Hall

I've been a customer for 5+ yrs. Sometimes when calling to check equipment the service is slower than it should be. But, I must say that I've only used them a couple of times. Once when I accidentally pushed the button while working in the yard. They called the people I had designated and couldn't get in touch with any of them and immediately sent the fire department out to check on me. Another time someone came to my door late at night and I was alone and a little afraid. I pushed the button and asked them to call the police. They did and the police arrived within a few minutes. So, I wish the response time was faster when trying to call them, but on the whole I feel comfortable using Life Alert.

9 years ago

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Sally Buchanan

They made things so easy to setup and understand.

2 months ago

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Kathrine Reece

The customer server was outstanding!! Love her!!

2 months ago

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Marsha Parker

Loved the personal touch and insights on program.

2 months ago

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Mari-Am Hampton

Sales representative was very professional and knowledgeable

2 months ago

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Ilya Shnayder

The lady I spoke with was very knowledgeable and helpful

2 months ago

Reply from Life Alert

Thank you for your kind words, Ilya! We're glad we were able to help you, and we wish you the very best.

Oct. 16th, 2025

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Lorna Russell

Everyone was polite, professional, and pleasant.

2 months ago

Reply from Life Alert

Thank you, Lorna for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Oct. 16th, 2025

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Sean DAmico

Alia was very helpful and the set up was seamless

2 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Alia.

Oct. 8th, 2025

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James Malzone

She was polite understanding my needs too

2 months ago

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Pam Thomas

They are very thoughtful and thorough. Helpful.

2 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Oct. 8th, 2025

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Bob

Spoke to a Very nice person, easy application.

2 months ago

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Joe Dionise

My mother in law is the person using the life alert.

2 months ago

Reply from Life Alert

Thank you very much for leaving a review, Joe. Your mother-in-law is in good hands!

Oct. 1st, 2025

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Sheila

Kathleen was very nice and friendly. She explained things thoroughly.

3 months ago

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Joe Dobie

I like everything. Very professional and knowledgeable person Elizabeth.

3 months ago

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David Kalb

Awesome help explaining everything! I have tested all the equipment

3 months ago

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Marcia Loper

Elizabeth (MI015) was awesome in helping me get the Life Alert system set up for my father-in-law.

3 months ago

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Sheryl Tucker

The setup process was very easy. Box was very wet when received

3 months ago

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Vicki Mildenberger

Responsive to any and all questions. Seamless, easy, and fast set-up.

3 months ago

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Daryl Gibson Los Angeles, CA

Life Alert's response time is speedy Gonzales level fast! Like, seriously, they don't play around. Their highly trained team jumps into action right away, contacting the appropriate emergency services and keeping you in the loop. It's like having a whole squad of first responders ready to swoop in and save the day.

2 years ago

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Sandy Bower

All staff friendly, caring, knowledgeable. I feel much safer now with Life Alert.

4 months ago

Reply from Life Alert

Dear Sandy, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Aug. 19th, 2025

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Jim Gardner

I like the people they were awesome. Most of all I know I can’t get help anytime I need it.

4 months ago

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Kevin Wisor

Easy to use. Easy to set up. Works very well .was told we would receive a free gift but we didn’t

4 months ago

Reply from Life Alert

Thank you for your feedback, Kevin. Please email us at wecare@lifealert.com with your account information, so that we may look into this for you. Wishing you the best!

Jul. 31st, 2025

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Peter from NY

Agent kept saying that she was in this business for 14 years. What I asked her about was there a comparable product on Amazon?

5 months ago

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Margarete Plaetzer

The patience shown me as I move very slowly.. Also the instructions were very clear.. thank you Carman.

5 months ago

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tammy prentice

Fred was extremely polite and explanatory when we called to get set up All instructions were clear and easy

6 months ago

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Joan Verst

Your agents were very thorough in determining all my information. They were also friendly, but professional.

6 months ago

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Michael Pidding

I was impressed by the level of professionalism and outstanding customer relations in all aspects of the process.

6 months ago

Reply from Life Alert

Thank you very much for your positive feedback, Michael. We appreciate your time, and are here for you 24/7!

May. 29th, 2025

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Jennifer Baker

I've used life alert in the past for a family member and they proved themselves totally trustworthy.

7 months ago

Reply from Life Alert

Thank you very much for your kind words. We are glad we were helpful to your family member. Wishing you all the best.

May. 13th, 2025

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Lue Irris Allen

Easy to understand. I enjoyed talking to her. She listened to my experiences as to why I wanted to have life alert.

8 months ago

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Lynn Walker

As I just got this activated, those people were very good and knowledgeable. I hope I never have to use it.

8 months ago

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Helen schirr

Representative was thorough. Couldn’t have been any nicer and so informative. Really put us at ease

8 months ago

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Annie Skarie

Very informative. Kathleen was such a wonderful person to talk to about my needs. Follow up was just as great too.

8 months ago Edited April 1, 2025