Name: Life Alert
Rating: 4.9

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Stephanie Kenton Salt Lake City, UT

Ultimately a device is just meant to work in an emergency, well that is exactly what happened. We didnt have access to our cellphones and we had a break in, and we used it to signal help... life alert showed up promptly... helped us out of a very unsafe situation with a transient. Much Obliged

2 years ago

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Priscilla Gideon Denver, CO

Life Alert has been a true lifesaver for both of my grandparents. With their advanced safety features and quick response times, my grandparents have felt secure and protected in their own home. Life Alert is an invaluable service that brings peace of mind to our entire family. #team life alert

2 years ago

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Philip Edward Datuin Atlanta, GA

Probably my favorite medical help company so far, because i actually used it. I have about 20 different monitoring systems, fancy that the most old design is actually the sturdiest. -1 star because i don't want to jinx myself. I'll always leave room for improvement but, i had an ambulance to me within 4 minutes... literally like they lived next door.

2 years ago

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Mary Long Los Angeles, CA

Built to last ive had mine for 4 years. I wish they did more ads at senior meetings or rotaries, as i think a lot of my friends could use the help too that go to my local rotary. I feel so much safer with this thing, especially in covid times its good to have the insurance policy of an on call helper.

2 years ago

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Sami Nelson VA

I didn't think i needed it but ma kinfolk did...so they been payin for it. Over da years it's not been used but... yesterday it was. Worked. Listen i am from the time where stuff was better made none of this chinese made rubbish super cheap stuff that breaks in ya hand. This davice is built for war.

2 years ago

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Raina Thompson

Life alert, more like life preservation. I'm preserved, and everyone in my family is much happier with me here than not here. Calling them was a breeze, and i did fall but it wasn't that serious.. i'd of had no way to get the 911 operator without it.

2 years ago

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Yesenia Musantos Ashburn, VA

I'm an 80-year-old woman, and this life-saving device has given me peace of mind like never before. It's simple to use, reliable, and has been a true companion in times of need. Thanks to this device, I feel safer and more confident in living independently. Highly recommended for seniors!

2 years ago

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Danny Yayaji Chicago, IL

with a pacemaker and a few falls already undr my belt, i rele do not want to have any non assistd version of living from home. This is where they help me. I watch tv , i relax im a simple man at this stage. They help me sleep well, even if disastr comes... i tap the button, they show.

2 years ago

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Keith Zanderson Los Angeles, CA

The thing works. The people at the call center walked me through the setup years ago, but the only other time i used em was when i actually needed em and sprained my hip hard. I honestly couldnt get up. This helped me, i could not of crawled far... and didnt have my cellphone. glad i got this.

2 years ago

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Veronica Tonmmy Gilbert, AZ

This company did its job, there really isnt much more to it... the device worked for us twice during the last 2 years ... we continue to keep it on and my grandpa doesn't have issues. It's helped us be able to know he has help in case we are sleeping, 24/7. There is a reason this company is in business so long, because the technology works.

2 years ago

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Guadalupe Quiroz Palmdale, CA

I bought this for my grandmother. I was able to call and receive assistance in a timely manner. Everybody was very friendly and was able to answer all my questions. They really made me feel at ease about how their services work.

2 years ago

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Emily Zeledon Palmdale, CA

Life Alert is a lifesaving service for seniors who live alone. I got it for my father who has some health issues. I love that the pendant is waterproof because I know that my father won’t ruin it when he goes out canoeing. Life Alert puts me at ease knowing that my father has a way to call for help if he is in any trouble.

2 years ago

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Viviana Morales Northridge, CA

Best choice I made when getting Life Alert. Their staff was very friendly and understanding, They helped my grandmother in a very timely and calm manner. They truly have patients and are very helpful when it came down to my many questions about their services. Thank you to their team for being very understanding!

2 years ago

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stephanie diaz Lancaster, CA

I know seeing the commercials make you laugh when they say help I have fallen and can’t get up, but they saved my grandmother’s life. She was home alone and had fallen and couldn’t get up, thank goodness I got her life alert and they were able to assist her when no one else couldn’t. Thank you life alert!

2 years ago

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Marquis Anthony Sherman Oaks, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

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Dhalila Alcantar Victorville, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

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David Reynolds Van Nuys, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago Edited May 11, 2023

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Claudia Khalil Minneapolis, MN

Both Life Alert Representatives were wonderful to work with and answered every question thoroughly. Representative Elizabeth signed my mom up and Representative Marie walked us through the easy setup. My siblings and I will rest easy knowing our mom is in good hands. Thank you!

2 years ago

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Ruthy Dayzie Los Angeles, CA

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

2 years ago

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Patricia Kaplan Gloucester, VA

I give them 3 stars, for the entertainment value. They keep calling me -- or rather, they keep calling me, using the name of a dead horse of mine! This horse and I were famous competitors, don't get me wrong; but she died of old age almost 4 years ago! Life Alert has bought the name of my famous horse from scammers in India, and call me -- by the horse's name -- about once a week. They get mad at me and hang up. Then I call then back a bunch of times, just to mess with them. They have my (dead horse) phone number programmed in, so they recognize me (by her name) when I call them! Then they get enraged and hang up and block me from calling back. Yet they call me again in another week or so, using a different (scam) number, still asking to talk to the (dead horse). I simply waste their time. I'm on the Do Not Call list, but that doesn't deter ANYBODY, least of all the scammers -- which obviously these people are! Last week, when I started asking questions, such as how they got my name and number, the telemarketer yelled, "Go to hell, you racist pig!" and hung up, and blocked me -- yet again. Give them another week; they'll start calling me again, I'm sure! I've even given them an alternate number for me: Tommy Tutone's "Jenny's Number." "Pamela" from Life Alert called me (dead horse) on my real number and said that my "other number" -- Jenny's Number -- had an error message saying its voicemail wasn't set up yet! I get 30 scam calls a day on my horse barn phone; Life Alert is one of the most fun to mess with!

3 years ago Edited August 5, 2022

Reply from Life Alert

Dear Patricia, Life Alert does not buy names, and does not cold call. We advertise nationally via TV, magazines and internet. So people call us when they need us. Unfortunately there are many shady companies there that either have names that sound similar to Life Alert, or they even pretend to be Life Alert. It is not easy to catch them, as you noted yourself that they keep changing the phone numbers. Yes, they are scam calls, and this is why people should never buy from an unsolicited call. If they are interested in the product or service, they always should call the company themselves.

Dec. 22nd, 2022

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Janet Los Angeles, CA

Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.

9 years ago

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Nancy Williams

Very happy with customer service. Very professional and polite.

2 months ago

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Wildflower

So far so good. CHARLINE WAS VERY IMPRESIVE AND PROFESSIONAL.

2 months ago

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James Steuterman

You've thought of everything! Very happy And feeling comfortable and safe!!!

2 months ago

Reply from Life Alert

Dear James, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Oct. 8th, 2025

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Lisa Chibbaro

Everyone we spoke with was informative, kind and understanding

2 months ago

Reply from Life Alert

Thank you for your kind words! We always do our best to explain our life-saving services in detail. Wishing you and your family all the best.

Oct. 1st, 2025

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Carol Harshman

Elizabeth was very kind and professional. We appreciated her help.

2 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Elizabeth to acknowledge her good work!

Oct. 1st, 2025

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James bouffard

I liked the simple instructions and that I was not rushed with the set up

2 months ago

Reply from Life Alert

Hi James, thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Sep. 24th, 2025

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Dorothy Urbanavage

Carmen was very accommodating to my schedule and helpful in setting up system.

2 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with her. We're wishing you all the best!

Sep. 24th, 2025

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Carolyn Weddle

Carmen provided expert, friendly service from start to finish in setup of the system.

3 months ago

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Hanan Merriweather

OMG, let me spill the tea about Life Alert! Like, seriously, their customer service is off the charts! 🙌🏼 I can't even begin to describe how amazing my experience was with them. I had just moved into my new apartment and wanted to make sure I had some sort of emergency backup plan, you know? I stumbled upon Life Alert, and from the moment I reached out to them, they were on it like a pro!

2 years ago

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Susan Tandlmayer

People who responded to the test calls were helpful and professional. All of my questions were answered

4 months ago

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Susan Billingsley

Victor out of the Ft.Lauderdale office was extremely thorough and kind. He made the enrollment process very easy.

4 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and will be sure to share this review with him. We're wishing you all the best!

Aug. 19th, 2025

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Malinda Strong

I like that I'm assured that I'll be safe from now on. Someone will always be close by to help me out.

4 months ago

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Brenda Criswell

This seems like the best solution for my mom! I really appreciated Bryan's expertise in helping us make this decision.

5 months ago

Reply from Life Alert

Thank you very much for your note, and for your kind words about Bryan! We'll be sure to share your review with him.

Jul. 16th, 2025

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Shawn Andrews

Everyone I was in contact with was very professional, understanding and very compassionate. They treated me as if I were there family.

5 months ago

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Larry Crowell

Steve L was excellent in setting the order and suppling great information. He is to be commended for his excellent service.

6 months ago

Reply from Life Alert

Thank you very much for your kind words about Steve! We'll be sure to share this review with him.

Jun. 12th, 2025

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Barbara Sanders

Scott was very helpful. He answered all our questions very professionally and a great personality. Enjoyed talking with him.

6 months ago

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Sophia Underwood

Ingrid was very professional and patient with both my mom and I. She stayed with us through the whole process. Thank you Ingrid

7 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Ingrid to acknowledge her good work. We are glad we can help your Mom to stay independent, and to provide you with the peace of mind. Wishing you all the best.

May. 13th, 2025

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Nancy Anderson

Outstanding - Thank You. I just lost my husband & my son requested I get Life Alert. Ingrid MI009 Did a GREAT JOB, So did Vince Anzone in sales.

7 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Ingrid and Vince.
We are very sorry about your loss. You have a great caring son, and now you are in good hands with Life Alert. Please do not hesitate to push the button in any type of emergency. wishing you all the best.

May. 13th, 2025

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Stephen Banks

This was a simple and easy installation. Elizabeth was outstanding and friendly. This is something that every senior or disabled person should have.

8 months ago

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Roger Frank

It was the best talk I have had on the phone. Your rep has been the best and knew about your system and I will use Life ALERT and recommend you to people

9 months ago

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Irene Boysen

The representative Adam was amazing. He was extremely clear and thorough and had no problem repeating answers when I asked. He was great about following up.

9 months ago

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LifeAlert

Everything was fine. Except you must think the only thing I have to do is jump on the set up. I do have other things of importance. Just slow down a bit.

9 months ago

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Donna Sill

Amy K was my contact person today and she was so very knowledgeable about your products. She explained how the devices work and the services provided. She was amazing.

10 months ago

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Becky Lynn Driskel

Too many phone calls and text messages before we even got started. When I received it I knew I needed to install it but the fact that I have a job and don't have a bunch of spare time isn't considered.

11 months ago

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julie wyatt

Everyone was very helpful and nice. Love Richard’s attitude and directness. Keep him. Melissa was patient and I appreciate everyone. Thx life alert

11 months ago

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Tammy Welter

Marie was so friendly, actually everyone that I have dealt with has been friendly and helpful. I hope this will relieve alot of stress from myself and my dad.

11 months ago

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Heather Connell

Nice people. Prices can be a little better.

1 month ago

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Sally Martin

The customer service representative, German, made it so easy for me to become part of the Life Alert family! He was so kind and understanding and I enjoyed talking to him. Thanks German! You are awesome!

1 year ago Edited December 16, 2024

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Steve Moses

Life Alert representative answered all my questions about the product. It sounds like it will be easy to setup and should help be another watchful eye when loved ones are alone.

1 year ago