Name: Life Alert
Rating: 4.9

star star star star star

Viviana Morales Northridge, CA

Best choice I made when getting Life Alert. Their staff was very friendly and understanding, They helped my grandmother in a very timely and calm manner. They truly have patients and are very helpful when it came down to my many questions about their services. Thank you to their team for being very understanding!

2 years ago

star star star star star

stephanie diaz Lancaster, CA

I know seeing the commercials make you laugh when they say help I have fallen and can’t get up, but they saved my grandmother’s life. She was home alone and had fallen and couldn’t get up, thank goodness I got her life alert and they were able to assist her when no one else couldn’t. Thank you life alert!

2 years ago

star star star star star

Marquis Anthony Sherman Oaks, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

star star star star star

Dhalila Alcantar Victorville, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

star star star star star

David Reynolds Van Nuys, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago Edited May 11, 2023

star star star star star

Claudia Khalil Minneapolis, MN

Both Life Alert Representatives were wonderful to work with and answered every question thoroughly. Representative Elizabeth signed my mom up and Representative Marie walked us through the easy setup. My siblings and I will rest easy knowing our mom is in good hands. Thank you!

2 years ago

star star star star star

Ruthy Dayzie Los Angeles, CA

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

3 years ago

star star star star_border star_border

Patricia Kaplan Gloucester, VA

I give them 3 stars, for the entertainment value. They keep calling me -- or rather, they keep calling me, using the name of a dead horse of mine! This horse and I were famous competitors, don't get me wrong; but she died of old age almost 4 years ago! Life Alert has bought the name of my famous horse from scammers in India, and call me -- by the horse's name -- about once a week. They get mad at me and hang up. Then I call then back a bunch of times, just to mess with them. They have my (dead horse) phone number programmed in, so they recognize me (by her name) when I call them! Then they get enraged and hang up and block me from calling back. Yet they call me again in another week or so, using a different (scam) number, still asking to talk to the (dead horse). I simply waste their time. I'm on the Do Not Call list, but that doesn't deter ANYBODY, least of all the scammers -- which obviously these people are! Last week, when I started asking questions, such as how they got my name and number, the telemarketer yelled, "Go to hell, you racist pig!" and hung up, and blocked me -- yet again. Give them another week; they'll start calling me again, I'm sure! I've even given them an alternate number for me: Tommy Tutone's "Jenny's Number." "Pamela" from Life Alert called me (dead horse) on my real number and said that my "other number" -- Jenny's Number -- had an error message saying its voicemail wasn't set up yet! I get 30 scam calls a day on my horse barn phone; Life Alert is one of the most fun to mess with!

3 years ago Edited August 5, 2022

Reply from Life Alert

Dear Patricia, Life Alert does not buy names, and does not cold call. We advertise nationally via TV, magazines and internet. So people call us when they need us. Unfortunately there are many shady companies there that either have names that sound similar to Life Alert, or they even pretend to be Life Alert. It is not easy to catch them, as you noted yourself that they keep changing the phone numbers. Yes, they are scam calls, and this is why people should never buy from an unsolicited call. If they are interested in the product or service, they always should call the company themselves.

Dec. 22nd, 2022

star star star star star

Janet Los Angeles, CA

Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.

9 years ago

star star star star star

Ronald Griffith

Customer service was very nice and helpful. The setup was very easy thank you

2 months ago

star star star star star

Kim Stewart

Their customer service is top tier. Walked us through everything .

2 months ago

star star star star star

Kellie Stanhope

Just starting with Life Alert so far everyone has been very helpful.

2 months ago

star star star star star

Hanan Merriweather

OMG, let me spill the tea about Life Alert! Like, seriously, their customer service is off the charts! 🙌🏼 I can't even begin to describe how amazing my experience was with them. I had just moved into my new apartment and wanted to make sure I had some sort of emergency backup plan, you know? I stumbled upon Life Alert, and from the moment I reached out to them, they were on it like a pro!

2 years ago

star star star star star

Kim

Ruth was patient and answered my questions with knowledge and provided information to my satisfaction.

4 months ago

Reply from Life Alert

Thank you very much for sharing your positive experience with Ruth. We will be sure to share this review with her! Wishing you the very best, Kim.

Nov. 26th, 2025

star star star star star

Spike Ivory

Darien was very helpful and detailed about everything. Signing my mother in law couldnt have been any easier

4 months ago

Reply from Life Alert

Thank you very much, Spike. Your mother-in-law is in good hands! We'll be sure to forward your kind words onto Darien to acknowledge his job well done. Wishing you and your family all the best!

Nov. 26th, 2025

star star star star star

Corrine Dunn

Amanda was very helpful and polite. Excited to have life helping my mother to this transition in her life.

5 months ago

Reply from Life Alert

Corrine, thank you for your kind words about Amanda. We'll be sure to forward this review to her to acknowledge her job well done! We are very happy to help.

Nov. 12th, 2025

star star star star star

Marie Dozetos

Very nice people explained the use of life alert. It’s for my mom (89) for independence we r excited

5 months ago

Reply from Life Alert

Thank you very much, Marie. Your mother is in good hands!

Nov. 12th, 2025

star star star star star

Leonard Masucci

Nadine and all representatives were very professional and extremely helpful. Made the process seem less .

5 months ago

star star star star star

Marilyn

Appreciated the thorough verification call. Jeanine and Stephanie were efficient and made sure we were completely satisfied with the information

6 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best!

Oct. 8th, 2025

star star star star star

Wilfredo Nieves

Both Victor and Janine were a pleasure to speak to. They were both very helpful and covered everything I needed to know.

6 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Victor and Janine to acknowledge their good work. We are glad we can help you, and provide you with the peace of mind.

Sep. 24th, 2025

star star star star star

Robin Woods

Aaliyah was very pleasant, professional, and efficient with the setup process. This will enable us to have peace of mind when my spouse is alone.

7 months ago

star star star star star

Peggy Armstrong

Excellent representatives, friendly and knowledgeable. Looking forward to receipt of equipment and feeling more secure.

7 months ago

Reply from Life Alert

Thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

star star star star star

Amy Patrick

Ingrid and Danielle were AMAZING! It was the simplest device I’ve ever set up. It got here quickly and is extremely easy to use. I am so grateful.

7 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

star star star star star

Annette Clemons

Denise our rep was very nice and helpful she walked me through everything step by step. I received the equipment 3 days after ordering it.

8 months ago

Reply from Life Alert

Thank you for your positive feedback, Annette. We appreciate your time, and will be sure to share this review with Denise. We wish you all the best!

Jul. 31st, 2025

star star star star star

Jessica Thompson Falla

Setting up Life Alert for my family was easy with their helpful staff. I felt like they really cared for our well-being.

8 months ago

Reply from Life Alert

Dear Jessica, thank you very much for your kind words. We have provided comfort and peace of mind for over 38 years now. We are more than happy to help!

Jul. 31st, 2025

star star star star star

Ella Carter

Jessica was very helpful, kind, caring and answered any question. All the people I have talked to so very were very kind.

8 months ago

star star star star star

Kathryn Monteith

I liked their patience and detailed explanations. They made it easy to understand. Everyone was very courteous and nice!

8 months ago

Reply from Life Alert

Thank you for your feedback, Kathryn. We are glad we were able to assist you. Wishing you all the best!

Jul. 31st, 2025

star star star star star

Mari-Lee Ampulski

Personal attention...not a computer. Daki, my sales rep, very clear communication and made sure I was clear with the details of the program/unit.

8 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Daki. We're wishing you all the best.

Jul. 23rd, 2025

star star star star star

Cindy Lassetter

The representatives from the sale to set up were fantastic. Extremely patient, kind and through. Great experience. Product easy for my 95 Y/O mom to use. Thank you!!

9 months ago

star star star star star

Kristy Hales

So far we have experienced great customer service while setting up life alert for my mother. Hopefully she won’t need to call but it gives me peace of mind. Thanks!

9 months ago

star star star star star

debra flannery

Ruth was extremely helpful and answered all of our questions! We feel very comfortable to have chosen Life Alert and are looking forward to the peace of mind that will bring.

10 months ago

star star star star star_border

Dr. Shepherd Sipos

My customer service representative, and subsequent callers were all friendly and informative. I don’t yet know how I feel about the service, but the initial consultation was great!

11 months ago

star star star star star

John McGinnis

Liked everything. I was out of my comfort zone worried about my mother. Martha walked me threw the process and made sure I got the equipment I needed. Thankyou

11 months ago

star star star star star

Gail Lumer

Easy to set up. Just be prepared to walk from one end of the house to the other to test reception range. Personnel are patient and helpful and speak clearly.

11 months ago

star star star star star

Deanna Balz

Thank you for giving us peace of mind. The services that you offer are absolutely amazing and we are so looking forward to having the feeling like someone is always there.

11 months ago

star star star star star

James S Morgan

The part I liked best was detailing the equipment and the three programs. The part I liked least was detailing the needs for the service. I knew of them.

11 months ago

star star star star star

Chris Moody

Martin B was absolutely outstanding in every way. He is an perfect example of customer service. Martin was very friendly and showd heartfelt concern for my Mother which I deeply appreciated. Thank you Martin!

8 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with him. We're wishing you all the best!

Jul. 16th, 2025

star star star star star

Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

1 year ago

star star star star star

Carol

The representative Lori M was very informative and explained in detail. Lori was pleasant in all aspects. Lori did not rush through the conversation and asked several times if I understood everything.

1 year ago

star star star star star

Sally Martin

The customer service representative, German, made it so easy for me to become part of the Life Alert family! He was so kind and understanding and I enjoyed talking to him. Thanks German! You are awesome!

1 year ago Edited December 16, 2024

star star star star star

Steve Moses

Life Alert representative answered all my questions about the product. It sounds like it will be easy to setup and should help be another watchful eye when loved ones are alone.

1 year ago

star star star star star

Chachi

Lori M. was extremely pleasant, kind,helpful and very informative. My family used Life Alert with my Father before he passed away a year ago. I cannot imagine using another company. Thank you so much!

1 year ago

star star star star star_border

Ellen Bednar

Matthew was extremely helpful however, when I purchased this service, I told them it would be a few weeks before we could hook up instead we had numerous phone calls and was told that we had to get it done within a certain timeframe because of software updates would’ve been better if I’ve been notified of this in the beginning

1 year ago

star star star star star

Steele Lovell

Well explained. Everything arrived just as they said it would. Everyone with customer service and sales has been very friendly and helpful. Life Alert even called me to let me know that the package had been delivered

1 year ago

star star star star star

Timothy Shaw

Appreciate the fact that they were very professional and helpful in getting my sister life alert starting and working for a first time user. They also ensure me of her safety by using their products.

1 year ago

star star star star star

Charles Ragler Jr

Everything was great and the experience was excellent. Lenny the spokesperson or representative was very helpful and patient and professional. All other persons were all the same. Thank you very much 😊 LIFE ALERT TEAM

2 years ago

star star star star star

Kenneth Lewis

A very smooth process getting my mother set up. Natalie was very patient and knowledgeable. Easy to talk with and was concerned about everything. Over all a very pleasant experience.

2 years ago

star star star star star

Harry Bracy Gaston, SC

The support and set up staff was exceptional. A young lady named Bonnie was a terrific representative for Life Alert. She could not have been more pleasant to deal with. Thank you

2 years ago

star star star star star

Katlego Arno Otan Ayegbaju, OS

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

2 years ago

star star star star star

Clara Expert New York, NY

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

2 years ago