Name: Life Alert
Rating: 4.9

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Tobias Bi Dallas, TX

Really really happy i found this company years ago... i did not hear about it from better call saul, i heard about it actually from watching some senior gadget review content. Got it for Grandmama, it's less time spent worrying about her, and knowing she has the ability to just hit that button and they are on the phone almost instantly, its like there is an RN but not the same cost of having a nurse in the home.

2 years ago

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Theodore Manderson Zoetermeer, ZH

Grateful & Reassured: Life Alert has been a true lifesaver for our family. When my elderly mother had a fall at home, the swift response from Life Alert's emergency team was impressive. Their caring and attentive operators calmed her down and dispatched help immediately. Knowing she can summon assistance with a press of a button gives us peace of mind. Life Alert has become an indispensable part of our lives, providing reassurance that our loved ones are protected, no matter the circumstances.

2 years ago

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Sander Mohammed Miami, FL

Life Alert truly saved my life during a terrifying house fire. I was caught unaware, trapped on the upper floor with flames rapidly engulfing the lower level. In a state of panic, I pressed the Life Alert button, and within moments, help was on the way. The calm voice on the other end assured me that emergency services were alerted, and I would be rescued soon. Their swift response and coordination with the fire department ensured my safe evacuation. Without Life Alert, I shudder to think of the outcome. I am forever grateful for their life-saving technology and dedicated team.

2 years ago

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Rina Kumari Denver, CO

Life Alert literally saved my life. During a medical emergency, I was able to press the button on my Life Alert device and receive immediate assistance. Their quick response and professional emergency services ensured that I received the necessary help in a timely manner. Without Life Alert, the situation could have been much worse. Their reliable and life-saving services have given me and my family peace of mind, knowing that help is just a button press away.

2 years ago

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olimpia jose jose Salt Lake City, UT

My avo and i have been living together but i have to go to work, so i use life alert to babysit her on the night shift for her safety. I've been doing the same thing for 5 years now, she has had to use it once, when she fell in the kitechen and slipped. it worked perfectly, worth every penny. If you think to yourself "im not sure if its worth the price"... guess what, a life is priceless. I can work without thinking "is my avo safe?", she is.

2 years ago

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Yesenia Tatiana

In the stillness of the night, I used to lie awake, plagued by worries and the fear of the unknown. But then Life Alert entered my life, like a guardian angel granting me peace of mind. With its presence by my side, I drifted off to sleep knowing that help was just a button press away. No longer did I fear the unexpected. Whether it was a medical emergency or a sudden fall, Life Alert was there, ready to summon assistance at a moment's notice. With every peaceful slumber, I realized the true power of this remarkable tool, ensuring I slept better and dreamed sweeter. I'm giving 4 stars because i like to leave it open for improvement... so far so good and im 1 year in :)

2 years ago

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Craig Zali Chicago, IL

Happy 4th and blessings to life alert! My prayers were answered on 5/30/23 when i had to call them using the button... one open heart surgery later, i find myself using a walker... but guess what? I'm alive to see the birth of my grandson. I owe it to this small little device that i am here, the doctor literally told me "If you didnt have life alert, you would not have made it to the phone", and you wouldn't of gotten to the hospital in time... Life is a game of small things sometimes, and this one small thing saved my life.

2 years ago

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Shelly Brix

After so long still working... this is crazy. Literally used the same device for both of my grandparents. Unfortunately one passed away 4 years ago... my grandma though is using my dear grandpas same device... and its now 4 years in as well... thats 8 years of use... i'll probably contact them in 1 year to switch it out ... an abundance of caution.. but geezus. Talk about value. The one time we needed them it was a 3 second pickup from the time my grandma pressed it... she wouldn't stop talking about how thankful she was about it. She doesn't talk much, but she wouldn't stop raving.

2 years ago

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Prater Stanton Chicago, IL

Never did i think in my life that i would see the day where i needed this kind of thing but after i fell the first time my 3 kids made me get it. Now ... i have fallen a 2nd time, and it was a serious issue as i fell down stairs. I have some issues with equilibrium at times. EMS was there very quickly im talking within had to be five minutes. Surely i cannot rave enough about the service, i'd of been crawling around unable to do anything without them. Hope to live many more years, with life alert if i ever need em again.

2 years ago

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Kary Leiva Los Angeles, CA

Spoke with Liam and he was outstanding. He was thorough in explaining the process and how life alert works. Liam was very patient in answering our questions and he was a great listener as well. We are more than satisfied with beginning this journey and we believe that the safety of our mom is very important. Liam seemed to understand that. We would recommend a life alert to anyone who needs it. The program cost is very reasonable

2 years ago

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Kevin Zelaya Pacoima, CA

My family and I bought this for my mom. I called Life Alert around 9pm EST and got a rep speak to me. Her name was Janice. She was super pleasant and patient with all of our questions. Very knowledgeable on the products and service. Also helped mom with her concerns. The process was easy and the price was reasonable. We all have peace of mind with Life Alert on its way. Quick turnaround time for ordering too. Thanks Janice for all of your help tonight!

2 years ago Edited May 19, 2023

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Jay Darring North Hollywood, CA

Carmen was amazing, very polite and informative. She walked me through the install for my aunt and she was awesome. If she is a representation of how the company works then I know we made the right choice to go with Life Alert. Carmen is the Gold standard on how customer service should be given and she was so nice to my aunt and even made her laugh. I HIGHLY recommend Life Alert if you're looking for excellent service, and ask for Carmen to help you install, she will make your day!

2 years ago Edited May 18, 2023

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blaine wilson Allen, TX

Life alert helped me and my family take care of both our parents. The fact that their battery doesn't die helped us immensely as we were fearful of it dying. It did not, and it even helped my mom when she fell in the shower and broke her hip. I'd say its more than worth it. Strangely enough, since her hip surgery she has felt better about being alone due to the button being available for help. Glad we have an ally with life alert.

2 years ago

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

2 years ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

2 years ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

2 years ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

5 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

6 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

8 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

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Johnny Poe

Everyone that helped us set this up today was awesome!!! They all were very friendly and helpful!!!

2 months ago

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elba toledo

I’m not sure how it will be in the future. For now what I read is what I was looking for

2 months ago

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Lisa Harris

Anthony was wonderful. He answered all my questions before I had a chance to ask them! So polite and compassionate.

3 months ago

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Sara Stubblefield

I really appreciated how nice and thoughtful miss Elisabeth was with helping me, my sister, and my mother

3 months ago

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Jennifer Zaputil

Matthew was excellent and made me feel at ease and confident in my decisions He is both knowledgeable and genuine.

3 months ago

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Peggy Armstrong

Excellent representatives, friendly and knowledgeable. Looking forward to receipt of equipment and feeling more secure.

4 months ago

Reply from Life Alert

Thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Amy Patrick

Ingrid and Danielle were AMAZING! It was the simplest device I’ve ever set up. It got here quickly and is extremely easy to use. I am so grateful.

4 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Annette Clemons

Denise our rep was very nice and helpful she walked me through everything step by step. I received the equipment 3 days after ordering it.

4 months ago

Reply from Life Alert

Thank you for your positive feedback, Annette. We appreciate your time, and will be sure to share this review with Denise. We wish you all the best!

Jul. 31st, 2025

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Jessica Thompson Falla

Setting up Life Alert for my family was easy with their helpful staff. I felt like they really cared for our well-being.

4 months ago

Reply from Life Alert

Dear Jessica, thank you very much for your kind words. We have provided comfort and peace of mind for over 38 years now. We are more than happy to help!

Jul. 31st, 2025

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Ella Carter

Jessica was very helpful, kind, caring and answered any question. All the people I have talked to so very were very kind.

4 months ago

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Kathryn Monteith

I liked their patience and detailed explanations. They made it easy to understand. Everyone was very courteous and nice!

4 months ago

Reply from Life Alert

Thank you for your feedback, Kathryn. We are glad we were able to assist you. Wishing you all the best!

Jul. 31st, 2025

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Mari-Lee Ampulski

Personal attention...not a computer. Daki, my sales rep, very clear communication and made sure I was clear with the details of the program/unit.

5 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Daki. We're wishing you all the best.

Jul. 23rd, 2025

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debra flannery

Ruth was extremely helpful and answered all of our questions! We feel very comfortable to have chosen Life Alert and are looking forward to the peace of mind that will bring.

6 months ago

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Dr. Shepherd Sipos

My customer service representative, and subsequent callers were all friendly and informative. I don’t yet know how I feel about the service, but the initial consultation was great!

8 months ago

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John McGinnis

Liked everything. I was out of my comfort zone worried about my mother. Martha walked me threw the process and made sure I got the equipment I needed. Thankyou

8 months ago

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Gail Lumer

Easy to set up. Just be prepared to walk from one end of the house to the other to test reception range. Personnel are patient and helpful and speak clearly.

8 months ago

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Deanna Balz

Thank you for giving us peace of mind. The services that you offer are absolutely amazing and we are so looking forward to having the feeling like someone is always there.

8 months ago

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James S Morgan

The part I liked best was detailing the equipment and the three programs. The part I liked least was detailing the needs for the service. I knew of them.

8 months ago

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Aurelia V. Murray

Lori is absolutely wonderful. Not only is she knowledgeable and professional, she is also warm and caring. I will immensely enjoy working with her. I love her already!

8 months ago

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Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

9 months ago

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Carol

The representative Lori M was very informative and explained in detail. Lori was pleasant in all aspects. Lori did not rush through the conversation and asked several times if I understood everything.

11 months ago

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Lisa Heilman-Cozzalio

Double checking to make sure information is correct.

1 month ago

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Phyllis Polk

I liked the friendliness of the people that spoke to me.

1 month ago

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Vickie Henson

Excellent customer service would suggest to everyone

1 month ago

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Bill

Super friendly ladie that was concerned for my wife and I

1 month ago

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Button Howard

Very easy to to deal with. A true pleasure!

1 month ago

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The Sillecks

Very professional and caring. Easy to get started.

1 month ago

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Janay Minor

Bonnie is the best! She has so patient and kind!

1 month ago

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Amy F

I was onboarded successfully and everyone was kind!

1 month ago