Name: Life Alert
Rating: 4.9

star star star star star

Dustin Schaner Muskegon, MI

Jennifer was very Helpful and pleasant to work with during our installation on grandmas farm.

2 years ago

star star star star star

Moises Bertran New York, NY

Ingrid was very helpful and patient with us. I’m very happy we chose Life alert

2 years ago

star star star star star

Amanda Boyd Waldorf, MD

I liked how clear the communication was between Josh and myself while setting up the new account.

2 years ago

star star star star star

Ann Asheville, NC

The thoroughness of the explanations and the willingness to address all my questions.

2 years ago

star star star star star

Darren Salotti

Everyone was professional and always went above and beyond to help with any questions or concerns

2 years ago

star star star star star

Bette Wirbickas

Very friendly and compassionate and explained what to expect for setting up the unit

2 years ago

star star star star star

Susan Garaventa Politis New York, NY

Device came quickly, set up was easy & everyone assisting my mom & I were very helpful

2 years ago

star star star star star

Lesleyholmes Boston, MA

I liked the overall quality of service I received when I first ordered this product.

2 years ago

star star star star star

Jennifer Fritchley Olney, IL

Extremely helpful. Took time to explain carefully and answer questions. Very friendly.

2 years ago

star star star star star

Brenda Houston, TX

Person was great making sure Wayne was all set up and ready to go with all parts of the system.

2 years ago

star star star star star

katrice johnson Detroit, MI

They were so nice very helpful and and professional! It made me feel at ease 😌

2 years ago

star star star star star

Laurie Carson Jacksonville, AR

Everyone that i have had contact with from start to finish in this process has been great..

2 years ago

star star star star star

Vicki Ward CA

Actually talked to a knowledgeable and courteous staff. That was very refreshing.

2 years ago

star star star star star

Maria Lopez Yuma, AZ

I like how fast, easy and clear it is to install. The rep Carmen was very nice. Thank you

2 years ago

star star star star star

Yvonne Johnson Birmingham, AL

Very easy to set up. I really liked talking to people instead of using an automated system.

2 years ago

star star star star star

Andi G

I have a very good experience all were very nice and very professional representatives

2 years ago

star star star star star

Bill Weltman Queens, NY

Ease and speed of getting the order placed and how soon the equipment should arrive.

2 years ago

star star star star star

Guss Ford Phoenix, AZ

Rescued my grandfather when he had an accident. Without them I'm not sure what would have happened.

2 years ago

star star star star star

alex krooz Brielle, ZH

Great value and gives us peace of mind when we are alone, glad we have this service

2 years ago

star star star star star

James Van Nuys, CA

Thoughtful and caring staff who worked quickly and looked to my comfort at all times.

3 years ago Edited August 19, 2022

Reply from Life Alert

Dear James, thank you very much for your kind words. We provide comfort and peace of mind for over 35 years now. We are happy to help!

Dec. 22nd, 2022

star star_border star_border star_border star_border

Shary Chagrin Falls, OH

My unit is not working. I don’t know why it just stopped working! I called the company to report it and was told they are only available Monday thru Friday, 8-5. It is Saturday...so I’ll try not to fall! What a bunch!

7 years ago

star star_border star_border star_border star_border

Mary C. Oliver

Worst experience in my 77 years. High pressure. Take advantage of the elderly. Dishonest. Customer Service is horrible. Downright rude. Scam artists. This company is in business of ripping off clients. They lie!!

8 years ago

star star star star_border star_border

Rita Kleinman West Mifflin, PA

Have used for several years, husband and I. Excellent customer service. Would like to see auto fall detection capability. Otherwise very pleased.

8 years ago

star star_border star_border star_border star_border

Sparky

Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

9 years ago

star star_border star_border star_border star_border

T J Anderson

The agents are arrogant, not really interested in subject. When I showed displeasure they were nasty. Slow to answer. They are terrible. Previously had mobile alert mistake to change. Will be happy when contract ends.

9 years ago

star star_border star_border star_border star_border

Doris Annick

The contract is for three years. They will not let you cancel unless you die. The monthly charge is very expensive.. I live in a retirement community. I advise people not to use this service.

9 years ago

star star_border star_border star_border star_border

William wright Wakefield, RI

I had a malfunction of their system, and I can only describe their response as RUDE. Also there are other systems with more features for less money. When my son signed up, they did not explain it was a three year contact.

9 years ago

star star star star star_border

Caroline

I can relax now if I fall I have someone I can depend on

6 months ago

star star star star star

Terri Skelton

Very sweet people, great customer service.

9 months ago

star star star star star

Christine Leishman

I could hear the voice of the dispatcher clearly

9 months ago

star star star star star

Dante stuckey

Just signed up. Customer service is excellent.

9 months ago

star star star star star

CarolynLandis

It was pretty easy to hook up , nice people to talk to .

9 months ago

star star star star star

Kelly Hill

Austin done a fabulous job explaining everything

10 months ago

Reply from Life Alert

Thank you for your review about Austin. We always do our very best to explain in detail our life-saving services. Wishing you the best!

May. 29th, 2025

star star star star star

felecia feedellipizzi@yahoo.com

Very efficient and left no stone unturned

10 months ago

star star star star star

Gloria

Jennifer was very thorough and professional

10 months ago

star star star star star

Benny Warwick

Very good customer service. Easy to navigate.

10 months ago

star star star star star

Candace Gresham

Natalie was very informative and helpful

10 months ago

star star star star star

Yvonne Trujillo

We enjoyed talking with Jessica. Thank you very much.

10 months ago

star star star star star

Don Woodward

Very knowledgeable and answered all our questions.

10 months ago

star star star star star

Diana

They explained everything very clearly and very kind

10 months ago

star star star star star

Denise Rains

The representative was great and very patient with me.

10 months ago

star star star star star

Diannah Riley

Easy to set up. Very helpful assistants .

11 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

May. 13th, 2025

star star star star star

Christine Pataki

Very thorough, answered all of my questions.

11 months ago

star star star star star

Kathy

Everyone who supported this was wonderful.

11 months ago

star star star star star

Darlene Averett

Agent was patient and spoke clearly. She was also friendly.

11 months ago Edited April 24, 2025

star star star star star

Gbrandt

Very easy process and everyone was polite and patient.

11 months ago

Reply from Life Alert

Thank you very much for taking time to provide us with the feedback. We are glad the process was easy and our representatives were polite and patient.

Apr. 28th, 2025

star star star star star

Carl Veltri

Great information and interaction; thanks

11 months ago

star star star star star

Lyn Freeman

Great Service! Very informative and good value.

11 months ago

star star star star star

MaryFrances

Everett was great! Looking forward to working with him.

11 months ago

star star star star star

Jason Hiland

Kathy was great. We got disconnected and called me right back. Fun to work with

2 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and will be sure to share this review with her. We're wishing you all the best!

Feb. 5th, 2026