Name: UnaliWear
Rating: 3.8

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Linda L Parish Chesapeake, VA

Watch works great, but quality needs to improve> I have numerous replacements of batteries, straps, etc.

8 months ago

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Benjamin J Weinraub Philadelphia, PA

Great concept, simple and easy to use. Would prefer metal housing on the watch/batteries for durability.

8 months ago

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Barbara Cambria Kilmarnock, VA

I feel pretty secure, but a piece of wire/fabric from watchband has poked out and catching on fabric, annoying

8 months ago

Reply from UnaliWear

Thank you for your review. Our Customer Success team will reach out to you shortly regarding the replacement of your watch band.

Jul. 7th, 2022

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John Rapier Mc Kinney, TX

Every product will have an issue from time to time. The good news is that Unaliwear's customer service is superb.

9 months ago

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Betty soper Augusta, GA

My father has fallen two times since getting his watch and Unali and was there to help us get help for him quickly

9 months ago

Reply from UnaliWear

Thank you for sharing those experiences, Betty. We are glad the Kanega Watch was there for you and your father in his times of need. All the best and stay well and safe.

Jun. 17th, 2022

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Carol earls New Port Richey, FL

Watch plastic broke, can't wear it, so have no protection. Have to wait 7 to 10 days for a new watch! Unacceptable and unbelievable!! Am I going to get compensated for the time I'm not protected??

9 months ago

Reply from UnaliWear

We are sorry for your experience, but your replacement watch was actually delivered in 4 days, per our records. The watch is made and ships out from Austin, Texas via FedEx Ground. New and prospective wearers are offered the opportunity to pay for faster shipping, if that is their preference. We hope you enjoy the protection and comfort the Kanega Watch provides going forward.

Jun. 20th, 2022

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Vickie Willavize Mesa, AZ

The concept of the watch is great, but after 4 replacements and needing a fifth, I had to give up on it. The band needs work too, it would catch on my clothes

9 months ago

Reply from UnaliWear

We are really sorry for your experience and wish you all the best in finding a provider that best meets your needs.

Jun. 20th, 2022

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Pat Cathedral City, CA

I feel that it was an unfortunate waste of $700. Although the concept of the UnaliWear watch was EXACTLY what we were looking for as a gift to our father, when put to use, the watch (even after having sensitivity settings changed) fall alert went off whenever my dad did yardwork or projects on the house. Because of this, he stopped wearing it at times he was at most risk of falling. The batteries fell out a couple of times so I paid for new batteries. It turned out to be a frustrating mechanism for my father. We ended up returning the watch.

5 months ago

Reply from UnaliWear

We are really sorry for your experience. Since we only have your first name, we can't identify your account to follow up directly with you. That said, we want to provide as helpful a response as we can here. Please contact us at 888-343-1513 for any further clarifications: 1. We don't understand your reference to $700 wasted. If you returned the watch and charger to us in good condition within 30 days, you get a 100% refund; and after that the refund is prorated. You would have had to keep the watch for almost an entire year before returning it to not get any refund - but your review indicates your father returned it rather quickly. This does not make sense. 2. It's possible that significant swings of the arms, like with extensive yardwork, could trigger the fall detection. Over time, the watch learns the wearer's movements to very much limit these. In addition, as you indicated in your review, the fall sensitivity can be adjusted remotely by our Customer Success Team. That is a feature that only exists with The Kanega Watch. We recommend reducing the sensitivity in stages, to see where the best level is for each wearer. It's possible we could have reduced it further for your father. We are sorry we did not have the opportunity to do so. 3. A very small percentage of our wearers' lose any of the four custom rechargeable batteries that come with the watch. Two batteries snap into the watch and it makes a clear clicking sound (the other two batteries stay in the charger until needing to be swapped out). We really wish your father had a better experience with his Kanega Watch. Most importantly, we hope you find a system that he will wear regularly and provide him and your family with the peace of mind you all deserve.

Oct. 1st, 2022

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Marcia Samoiloff Oceanside, CA

Love the fact that I do not have to fall to get help. There are many other reasons to need help right away. The thing I dislike most is the size I would like more colorful bands.

10 months ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with this kind of peace of mind is what drives us everyday to make the Kanega Watch experience better and better for our growing community. Regarding the size, the rechargeable batteries do make the band bigger than that of most smartwatches, but the design intent is that our wearers never have to take their Kanega Watch off to charge - providing real 24/7 protection. That said, the watch is quite light - at less than 50 grams - or about the weight of 2 slices of bread. All the best and stay well and safe.

May. 31st, 2022

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Joan Deery Hilton Head Island, SC

Watch has been replaced multiple times. Alerts occur when bike riding, tennis, and when I am hardly moving.

1 month ago

Reply from UnaliWear

We are really sorry for your experience with your Kanega Watch and our company. We have done our best to do right by you, replacing watches for various reasons as a courtesy. As you know, the Kanega Watch is the only medical alert device where the sensitivity of our automatic alert systems - both fall detection and voice activation - can be customized to match the wearers needs and lifestyle. As a highly active person (and good for you!, it makes sense to reduce the sensitivity of your watch's fall detection. However, we reduce that sensitivity gradually, so it can match your needs while providing you with the most protection. This can, of course, take patience sometimes - particularly for people that are as active as you are. Since this review was posted, we have proactively contacted you and adjusted your settings further. Thank you for wearing your watch regularly and we hope it provides you with additional peace of mind going forward. Please contact us if we can be of further service.

Feb. 28th, 2023

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Jean campisi Miller Place, NY

Feel secure wearing it and very easy to maintain

4 months ago

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GLENN W MAUSTON Placida, FL

Functionality of product and customer service

4 months ago

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Dorothy Mattson Naugatuck, CT

Have not needed to use it, but it seems to be aware of my moves.

4 months ago

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Catherine Rosengren Saint Paul, MN

Very reliable, very responsive to calls and movements that are questionable.

5 months ago

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David Rothel Troy, VA

The watch clock does not always come on and the fall sensor is overly sensitive.

5 months ago

Reply from UnaliWear

Our Customer Success Team will call you today to walk you through how to ensure your watch lights up every time you want the time or date; as well as remotely adjust the sensitivity of your watch's voice and/or fall detection to your liking. All the best and stay well and safe.

Oct. 28th, 2022

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Lillian Carson Macungie, PA

You are always checking on me. I don't feel alone.

5 months ago

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Larry Bain Kenosha, WI

Set up is easy to follow. My only dislike is how bulky it is. I wish it came in a smaller watch size.

3 months ago

Reply from UnaliWear

Thank you for your review. Note the watch face is about the size of an Apple Watch. The "bulk" comes from the fact that the band includes your two rechargeable batteries, ensuring you never have to take it off to charge. It makes the band a bit thick, but that is the trade off for being able to wear your Kanega Watch 24/7. We really hope it gives you the peace of mind you deserve. All the best and stay well and safe.

Dec. 26th, 2022

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Bobbie G. Awalt Phoenix, AZ

They are very sensitive and have more features than other brands.

7 months ago

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Joyce Wynn Chesapeake, VA

I have only had my watch for 6 months and this is the first of any kind of safety watch.

8 months ago

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Beverly Hellstern

The comfort level of the safety I have with still working away from home at 82.

8 months ago

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Shannon Trezil

Poor battery life, could be more user friendly for the elderly. Battery holder cracked less than 2 weeks into use

8 months ago

Reply from UnaliWear

Our batteries are designed to last 24-36 hours. If you are not getting that level of coverage, we can replace your batteries at no charge to you. Regarding the battery holder, that rarely breaks and when it does it is almost always due to wearers forcing the batteries into and out of the watch, which causes the holders to fracture over time. Please reach out to our customer success team for a quick walk through on changing the batteries, in the hopes resolving this issue going forward. All the best and stay well and safe.

Aug. 1st, 2022

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Suzanne Kemp

Love the convenience of the watch and the functions. Hate that it activates when I move my hands quickly.

8 months ago Edited July 14, 2022

Reply from UnaliWear

Glad you like your Kanega Watch. Note the fall detection sensitivity can be reduced, to limit the number of false activations you are getting. We will have our customer success team reach out to you to make that adjustment remotely. All the best and stay well and safe.

Aug. 1st, 2022

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Gregory Kokosko Cortland, OH

very professional last encounter very good, sales person got the job done

8 months ago

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Lorraine Clemens Roseburg, OR

Usually always someone to help me if I need help when I call.

8 months ago

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judy hermann Bella Vista, CA

The product is first rate and the customer service is superior.

8 months ago

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Dayton Thornton Princeton, IA

I am not convinced the fall detection works. We have had many, many false alarms and the one actual fall that occurred did not generate an alarm.

8 months ago

Reply from UnaliWear

Thank you for your review. We appreciate your concerns, but want to assure you that the Fall Detection works as advertised. That said, no fall detection catches all falls and how you fall will impact how the watch interprets your movements. That said, our Customer Success Team will reach out to you to discuss your options for modifying the sensitivity of your watch's fall detection.

Jul. 7th, 2022

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Charles Todd Lawrenceville, GA

My experience is that the electronics is first rate but that the material and finish of the watch needs significant development and improvement

9 months ago

Reply from UnaliWear

Thank you for your feedback and thoughtful response. We have many happy wearers who have never had to replace their watch after a number of years who might disagree with your assessment regarding the finish and materials. That said, about 2-3% of our wearers can have issues changing the batteries and, in forcing the batteries into and out of the watch, breakage can occur. We have a pretty generous replacement policy when that occurs. We also review every watch that comes back to assess ways to improve the experience going forward for all our wearers. We hope you continue to be a Kanega Watch wearer and that you stay well and safe.

Jun. 17th, 2022

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Joe Paulson Litchfield Park, AZ

I'm so happy everyone is doing good with the watch

4 months ago

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Meg gillespie Saint Paul, MN

So many fake calls I fear a real fall would Not be taken seriously

5 months ago

Reply from UnaliWear

Our Customer Success Team will reach out to you today to get a better sense of your experience and to make any adjustments to the level of your watch's fall detection and voice activation sensitivity that might be necessary to reduce the number of false alerts you are receiving. Note our response agents take every alert seriously and engage in the proper protocols—first trying to speak to you through your watch before reaching out to your nearby emergency contacts and, if necessary, promptly dispatching local EMS services. All the best and stay well and safe.

Oct. 17th, 2022

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Ray Farrow

Easy to wear. Sometimes does not show time when I lift my arm, but then just push button

3 months ago

Reply from UnaliWear

Thank you for your review. Please note if the watch is not showing the time when you lift your arm, make sure you are actively turning the watch towards your face. It is that turning and lifting movement that causes the watch to light up the face. As you said, you can also just push the crown button or just ask the watch for the time as well using your voice. All the best and stay well and safe.

Dec. 7th, 2022

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Raymond O. Worden Bagdad, FL

The people are most helpful and interested in my well being

6 months ago

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Linda Mobley Winter Haven, FL

It really works! And the service department is awesome.

7 months ago

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Virginia Mareks Laguna Hills, CA

Button toodifficult to activate . Uncumfortable to wear, too sensitive to body movement, have to change batteries too often.

7 months ago

Reply from UnaliWear

We are sorry for your negative experience, but we are a bit confused by your review, due to the following: 1. The watch is fall detection, button and voice activated. It is rare that wearers tell us they have issues holding down the crown button of the watch to get help, but you can always just use your voice to get help. No other system on the market offers this feature. 2. The batteries last 24-36 hours on a single charge. In order to ensure wearers never have to take their watch off to charge, we use this patented battery system. The available size of the batteries to fit in the watch band dictates how long they can go before needing to be recharged. It's about a 5 second procedure to swap out the batteries (we usually tell people just to do it when they are brushing their teeth, to create an easy habit - though the watch will tell you when the batteries need to be changed, as well). 3. You are able to adjust the sensitivity of the fall detection if you are getting too many false alerts. Just contact our Customer Success Team at 888-343-1513 and press option 1 for prompt service (as we can adjust this on your watch remotely). In addition, over time the watch learns your movements, naturally reducing false alerts. Again, no other system on the market offers this feature. All the best and stay well and safe.

Aug. 26th, 2022

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A.M.DAWSON

Customer service they all speak American makes it easier for me to understand.

8 months ago

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Christopher K Lanzone

It goes off for no reason even when you make an adjustment, batteries do not last long.

8 months ago

Reply from UnaliWear

Thanks for being a Kanega Watch wearer for nearly 3 years. Our Customer Success Team will reach out to you to adjust the sensitivity on your watch for both Fall Detection and Voice Activation, which should resolve your "go off for no reason" issue. Regarding batteries, they are designed to last 24-36 hours. If you are not having that experience, please let our Customer Success Team know, as well.

Jul. 19th, 2022

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Mary Eileen Lang

Receive to many false notices. My charger does not seem to be working as well as it should.

8 months ago

Reply from UnaliWear

Our Customer Success Team will reach out to you to reduce the sensitivity of your Voice and Fall Detection Activations. When they call, please speak with them about your charger as well. Thanks and stay well and safe.

Jul. 19th, 2022

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Elizabeth

Very responsive to any question or request

8 months ago Edited July 14, 2022

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Richard Bartholomew Buffalo, NY

I have trouble form day one. To sensitive ,they tried fix it 3 times, still too sensitive!

8 months ago

Reply from UnaliWear

We are really sorry you find the fall detection too sensitive. As you noted, we have reduced the sensitivity of your watch multiple times - which is something no other medical alert provider is able to do. Our Customer Success Team will reach out to you shortly to see if you would like the sensitivity reduced further. We tend to be conservative with these reductions, as we don't want to reduce it more than necessary - so you continue to have as much fall detection protection as possible. All the best and stay well and safe.

Jul. 16th, 2022

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bob anderson Youngsville, NC

past coustomer service: current set up on watch: Watch calling for at night while wearing it in bed: unable to hear the watch due to low volume

8 months ago

Reply from UnaliWear

Thank you for being a consistent Kanega Watch wearer for nearly 2 years. The volume can be adjusted on your watch. If you have questions on how to do that, please contact our Customer Success Team at 888-343-1513 and press option #1. Note because the watch has voice activation having the TV on loud (such as in bed at night) can trigger a voice activation. All the best and stay well and safe.

Jul. 16th, 2022

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Sheila Mortenson Jacksonville, NC

They contacted my daughter when I couldn't

8 months ago

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Rodger Josiger Wausau, WI

Unaliwear has been responsive to all my concerns

8 months ago

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Robert Wilcox Venice, FL

Excellent notification to monitoring co.

8 months ago

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Tom Hosea Littleton, CO

Great technology. Quality of material falls short. Plastic is not the best choice.

8 months ago

Reply from UnaliWear

Sorry you feel that way. Note that the combination plastic and stainless steel is designed to ensure the watch is a light as possible - since people want to wear it 24/7 that is a key requirement. The vast majority of our wearers get their watch and wear it with no issues for years. You have had a number of replacements and we look forward to working with you to identify why this is occurring.

Jul. 7th, 2022

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Pamela Ness Pawleys Island, SC

Easy to communicate with. The watch is an excellent protection devise.

9 months ago

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Leola Gebauer Sturgeon Bay, WI

I've had problems with the watch since the beginning, the batteries, the band, and the last customer service situation.

9 months ago

Reply from UnaliWear

Very sorry for your experience, Leola. We know you had issues with changing the batteries, despite our best efforts to help you. We wish would could have kept you as a wearer and hope you find an option that works better for you going forward. All the best and stay well and safe.

Jun. 28th, 2022

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Mary DeJong Delray Beach, FL

I love it’s simplisty. I don’t need all the things that went with life alert. Just wear the watch 24/7 and it’s easy to use.

10 months ago

Reply from UnaliWear

Thank you so much for your kind words. We are a mission based company so knowing we are providing you and our many other wearers with discreet and simple peace of mind 24/7 is what drives us everyday to make the Kanega Watch experience better and better for our growing community. All the best and stay well and safe.

May. 31st, 2022

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Allen Reed Allen, TX

While my Unaliwear watch did register several of my falls, it registered more “ false alarms.” The company did reduce the sensitivity of the device, but I have continued to get these notifications when, for example, I simply lower my arm in my chair. Overall, for the price, this watch has not proved totally satisfactory to me.

3 months ago

Reply from UnaliWear

The watch can take time to adjust to your personal movements and it looks like you have only been wearing it for a few weeks or so. As you know, you can simply push the crown button to disable the fall alert and that helps the watch learn your personal movements faster. We are also really happy to hear that the watch has detected several of your actual falls. Note, we can remotely lower your fall detection sensitivity further at your request. We will have our customer success team contact you to see if that would be something you would like us to do for you. Note also that you did not purchase the watch - the watch came with the service. You are paying for the service - 24/7 monitoring, fall detection, Verizon cellular plan, free battery replacements, watch replacement warranty, etc. All the best and stay well and safe.

Dec. 29th, 2022

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Evelyn Reiser-Kaiser Great Bend, KS

Batteries are not staying charged verylong

3 months ago

Reply from UnaliWear

The batteries are designed to last at least 24 hours between charges. If you are not experiencing that, we will replace them for free, as part of your service. We can actually review the performance of the batteries remotely to advise you/troubleshoot properly. Our Customer Success Team will reach out shortly to help you.

Dec. 9th, 2022

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Kelly Muskego, WI

Not easy to turn off. Instructions for usage inadequate

4 months ago

Reply from UnaliWear

Our Customer Success Team will be reaching out to you. Not sure why you are referring to in terms of "turn off": Is that the watch itself or an alert from the watch? Either way, we can help you resolve this issue. Regarding instructions, we have a nearly 50-page user manual which you are welcome to review in detail. Most of our wearers never do, since the watch is very simple to use. All the best and stay well and safe.

Nov. 25th, 2022

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Marvin Peterson Denver, CO

Watch goes off when nothing is wrong Watch broke and we are without one fir one week

6 months ago

Reply from UnaliWear

We are sorry for your experience. We lowered the sensitivity of your fall detection last month. Note the watch may be "going off" because it thinks you fell or you asked for help. The Voice Activation sensitivity can also be lowered at your request to our Customer Success Team. We will have our team reach out to you to see if you'd like us to make further adjustments. In addition, we are sorry you broke the battery carrier of your first watch and, as you indicated, we are promptly shipping you a replacement for free. All the best and stay well and safe.

Sep. 3rd, 2022