Name: Medical Care Alert
Rating: 4.2

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Verified Customer

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Linda Kottler Park City, UT

We're very satisfied with Medical Care Alert. We heard about it online, and because my husband has dementia, we decided to get it. I've liked it. The only thing it doesn't have is fall alert.

6 years ago

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Albert Stoddard Yulee, FL

Medical Care Alert provided excellent service and assistance in setup. I ordered the equipment and it arrived in two days. The setup directions were easy to understand and straightforward. I've tested the equipment and call center several times and it worked exactly as it was supposed to. I have not had to use it yet in an emergency yet, but if and when I do, I will forward an update

5 years ago

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Sally Boyson Denver, CO

I liked this company's website for all the information it gave. The service offered the essentials of what AARP's article said I should get. I first got a pendant that did not work after I took a shower in it, but then it did when it dried out. I tried this 3 times, as you are supposed to be able to shower in it. Customer service passed me to a technical person and the overnighted a new one out to me. This one is fine. They even fine-tuned it for me, turning the lights off (it came flashing the battery and cellphone light every minute or so--this can be extended to 15 min or turned off). When it turned out I had bad AT&T service (all of these companies use AT&T) in and out of my house, they helped me. The poor signal was shortening my battery life, although wherever I tested it in the house, it worked. I researched it and found out there was an AT&T "microcell" that would take care of my problem. They helped me get it programmed, well above and beyond what they had to do. I am very satisfied with the support they gave me. They care about each customer.

6 years ago

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Chip Stacey

It went pretty good, I guess. It is ongoing because my dad is 92. Yesterday was a false alarm but they contacted me, I get a text message stating what occurred. I am able to call back to see if they were able to reach my father. We've been using them for over a year now and they've been very helpful. I thought the price was very good for the whole year. They come right away. It's beneficial because he needs something inside and outside the home. If we move across the country, it follows us nationwide. If we had to tell them that we moved, they will update it accordingly.

6 years ago

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Dr. Dan Julien Flagstaff, AZ

I have already recommended Medical Care Alert to numerous friends. I feel that my Medical Care Alert may have saved my life two months ago. I fell face down on my driveway after losing my balance by stepping on a pinecone. I am 84 years old and live alone. I called for help to no avail. I heard a voice say, "Medical Alert detected a fall. Are you alright." I responded, "No." The alert said, "Are you at home?" I responded, "Yes. On my driveway and bleeding from my head." The alert said, "Do you want me to call 911?" I said, "Yes, please hurry." Within five minutes the emergency crews arrived and transported me to the hospital emergency room. Fortunately, I live close to the hospital. I spent the night in ER and received 15 stitches in my forehead, many X-Rays and two CT Scans. I wear my alert during all of my waking hours. Thank you Medical Care Alert.

7 years ago

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William S Holland, MI

I have fallen backwards several times and can not get up on my own. I end up pushing my button to call for help. Medical Alert answers immediately and help comes with in 15 minutes of them being contacted. Plus if my wife is here or not she is contacted that I have called Medical Alert and knows they are on their way. I feel safer with it on me at all times.

7 years ago

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patrice Mountain View, CA

I researched what seemed like every alert system & decided on Medical Care Alert. They were the only ones offering a 2-way communication pendant. My dad is extremely hard of hearing so if he needed to talk to someone through a console, he'd barely hear even if he was in the same room. Christine was extremely helpful, knowledgeable & very friendly. Set up was a breeze. Because my dad had a fall, I decided to get the Elite system with fall detector. He's had 2 "false alarms" simply because he has difficulty sitting down without "plopping" into the chair. The responders were so helpful &understanding. Christine prepared me for this likelihood telling me that the system has to "learn"him. After his fall, my dad spent a month in skilled nursing. Even though he values his independence (he insists on continuing to live alone) he was apprehensive about returning home alone. After his first week back home, he's coming along very well for a man of 93 because he's not afraid anymore. He knows someone is always there for him. If it weren't for the need to recharge daily, I'd rate this a 10!

8 years ago

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Verified Customer

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ROSIE

VERY GOOD TO WORK WITH. HAD TO CANCEL AFTER A FEW MONTHS DUE TO OTHER HEALTH PROBLEMS AND THEY WERE KIND TO DEAL WITH IN REGARD TO THE CANCELLATION

5 years ago

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Greta Alexandria, VA

I'm a recent subscriber. MH was verey patient and efficient in the set-up process & and subsequently the Testing system has been excellent

5 years ago

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Glenn Leonard Port Aransas, TX

I can't find any fault with their equipment. Everything is just like they've said it would be. Plus, their customer service is excellent.

6 years ago

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Verified Customer

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Kathy Mellnick Denver, CO

It's been an excellent service. My mom was falling a lot, so we got her The Pendant, and it's been awesome! Plus, their customer service is great.

6 years ago

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Arthur Holmes Campbell, OH

We've had an okay experience overall. The person we got it for had fallen a few times, and we learned about them online. The customer service is good; they have a good response.

6 years ago

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Kathy Sartori Mission Viejo, CA

I basically purchased the service because it makes my wife feel better. It's a nuisance for me. I get a response very quickly every time I push the button. Sometimes I just accidentally lean on it, and it goes off, so I have to cancel the emergency alarm. This is probably a good thing if you actually need it. If you don't, it's a nuisance.

6 years ago

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Verified Customer

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Betty Wheeler DeLand, FL

Overall, I like Medical Care Alert. Their customer service is excellent, plus, the GPS can pick up my location, wherever I am.

6 years ago

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JAB Cordova, TN

I worked at hospitals for long time, and then when I retired it was always good knowing that I could have their service as soon as possible if something should happen. At first it was hard to get used to, but now I'm so used to it. Fortunately, I have never ever had to use it, but it gives you a feeling of satisfaction to know if you did, that there would be someone right away to help you with it, or to help out at the situation. They get back on right away so the service would be immediately available.

6 years ago

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Verified Customer

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Lois Ann Taunton, MA

Although we really haven't used it, I think the service has been very satisfactory. Also, the representative we spoke to was very professional and courteous.

7 years ago

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Verified Customer

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Jody Hamilton Toledo, OH

It was very easy to use and put together. Thank goodness I haven't had to use it, but I'm satisfied I have it. They were very good.

7 years ago

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John Wiswall for Valena Stoner Hackettstown, NJ

We have my 97 year old Mother-in-Law wearing the Medical Care Alert Necklace & & it has been terrific in Notifying us of problems. The company is really on top of their game in contacting my Mother-in-law with dialog & at the same time contacting me of the situation. Great service !!! Highly recommend this group. J. Wiswall Rockaway, NJ

6 years ago

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Fred Hunter

Perfect medical alert. Ordered medical care alert for my mother which included motion detector. My mother took a fall and they contacted her immediately, had help on the way and notified me within minutes. Support team is extremely professional and notification is immediate. Very happy with the device and the company. Would recommend 100%.

6 years ago

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alton walker Franklin, OH

When I started receiving com care insurance they began paying for my medical alert. I had just paid my quarterly payment and was still within the first month of my quarter, when I canceled my service and returned ALL the equipment as instructed. I was refunded less than10% of the remaining quarterly payment.

7 years ago

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Vince DiNardi Forest Park, IL

Sue not only helped me hook up my moms button, when I ran the test there was an issue and she stayed on the phone while the test was being done. We ran 2 more tests to verify what was really happening, and she stayed on the phone as well. Prior to Sue coming on the phone I had talked to 2 other people and didn't solve anything. 2 thumbs up to Sue! Sincerely Vince DiNardi Westchester, Il.

7 years ago

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Jackie Jones Phoenix, AZ

I got the best customer service! Thank goodness I haven't had to use the device yet, but I feel safe knowing it's there. It was easy to set up and when I did have a question I called customer service and they were very helpful. I'm very happy I chose Medical Care Alert.

8 years ago

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Jennifer Liverpool, NY

The equipment is very user friendly and is perfect for my grandmother to keep her independence. I don't recommend fall alert unless frequent falls are an issue. Get the basic gps before there is an issue so they can get used to the equipment and add fall detect when it becomes an issue.

8 years ago

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Chuck Plymouth, MI

No real issues have come up. The system was very easy to install and test. Excellent product and monitoring plans. Best if you pay for it annually, Customer Service is always extremely helpful and go out of their way to ensure any issues are addressed and corrected. Thanks to all on the team with this company!

8 years ago

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Janet Gedeon Clearwater, FL

I went online looking for an alert system for my dad and decided to try Medical Care Alert. The sales person I spoke with on the phone was very knowledgeable and helpful and gave me her number to call directly if I had further questions. I did call her back and every encounter was pleasant, helpful and concerned. Since my dad received the device, it has been working fine. He is happy that he doesn't have to charge it every three days and he can talk directly to an assistant through the pendant he is wearing should he need help. So far, it seems we have made a good choice. Thanks so much!

8 years ago

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sharon Cleveland, TN

Gives us all some relief to know that someone is always there to help. Just a suggestion to make the belt clip a little longer. Dad struggles clipping it on and off his belt and sometimes it clips off because he doesn't have it on well

9 years ago

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Cindy Houston, TX

I got this for my Mom. She's had it for about 6 months. So far no problems. I would like to give them five stars for their no pressure sale. Unlike other providers I researched, there were no high pressure sales tactics and they did not constantly call trying to sell me their system.

9 years ago

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Norma Evans Birmingham, MI

I was at my neighbors house when I accidentally pressed the panic button. Since I was not at home, and I did not respond to the message left on my phone, an EMT was quickly sent. I then realized that the program worked very well, and that I had made a good choice.

9 years ago

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Verified Customer

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Cecile Kelsall

Med Care Alert begins by collecting the information they willl need to respond quickly with the needed care.

5 years ago

Reply from Medical Care Alert

Thanks for your feedback - we appreciate it! The information you complete on your Personal Profile helps us to notify your contact list quickly in the event of an emergency. If you ever need to update or add a contact, please call our Customer Service team at 1-877-913-3680.

Feb. 4th, 2019

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Verified Customer

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Karen Franklin

There has been several occasions where I accidnetly pushed the button and the response team was answering right away.

5 years ago

Reply from Medical Care Alert

Thanks for your feedback - remember you can press your button for any reason (medical, fire, police) and we'll be ready and happy to respond!

Jan. 17th, 2019

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Verified Customer

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Joan Dannucci

Calls are answered promptly and courteously. They are very thorough in contacting all the names on the list.

5 years ago

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Debbie Bishop. For my mom Sybil King.

Poor customer service and they do not uphold their 14 day return policy. They count the day it leaves their facility as day 1 and even though it was shipped Ups as requested for return, they Bake sure there is no way you can get it back to the for a full refund. They charged $45 for two day shipping

5 years ago

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Verified Customer

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Herbert Peterson

excellent customer service, mistake was made on company part when ordered. corrected action right away

5 years ago

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Mary Ullrich Louisville, KY

My family decided to purchase it for me after a couple of falls I had. Their customer service is fine, and the equipment itself is good as well.

6 years ago

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Dee Lenox

I do love the security of having a med alert, however I find yours hard to wear. The strap irritates my neck (wish it was made of cotton) and it falls out of the wrist holder if barely knocked against something. So, do I wear it like it was meant to wear? No, I don't........

6 years ago

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STEVEN Bank

We just purchased this device for my Mother in Law. So far it is everything that was advertised. Even when the button was pressed accidentally the service was prompt and courteous. The unit is sleek and easy to use. We opted for the fall detection and the lock box and the anywhere gps service. We feel much better now that she is protected.

7 years ago

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salvatore palazzolo Farmington, MI

Good system, easy instructions for tests and courteous and prompt response by representatives . Made the kids more comfortable because I have the system. An inexpensive insurance policy.

8 years ago

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judy Minneapolis, MN

The medical care alert device has been a life saver in two different time within a month for my mom. She is very unstable and refuses nursing home care, therefore is forced to live alone. It's been extremely helpful. It's given me a sense of peace. Thank you!!

9 years ago

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Verified Customer

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Steve B.

They responded well in an apparent emergency and their phone service was quie effective

5 years ago

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Rich

Customer support, equipment, staff cares both in emergency support and customer service

5 years ago

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Billy Scherer

Provides great support. Reminds me to test the system if I fail to. Communication is very good to and from

5 years ago

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Jodi Haupt Sunrise Beach, MO

It sent alerts each time it should even false alarmswhen ir was accidentally dropped.

5 years ago

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Carol Savkovich Louisville, KY

Incredibly wonderful customer service by phone. Efficient service in terms of alerts.

5 years ago

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Anonymous New Albany, OH

I needed this service because I was falling, and so far, it's been excellent. I like using it!

6 years ago

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Donald Braun Weyauwega, WI

I'm using the system I purchased pretty good. I saw it advertised on T.V., and bought it because of old age. I've found the customer service to be adequate.

6 years ago

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David Barr Rowlett, TX

Scam Alert. Returned equipment as instructed, expecting pro-rated return of prepaid 6-month fee. After reasonable time called and told equipment “looked like had been ripped from wall” and had charged my account additional $182. They provided random pictures that did not show any identification as being equipment I returned. They refused to admit there could be mixup or incurred at their shop. They claimed shipping box not damaged, but did not include that picture. I personally removed from my 96 year old mother’s apartment and shipper attested to fact no damage when returned. Just a scam to collect $300. Do not trust!

6 years ago

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D. Wilkins Niece Freehold, NJ

BEWARE of charges after you return the system! I ordered the system for my 84 year old aunt. We had it for just about a year with no issues. We recently canceled the services because my aunt moved into a place that had their own system. I called and canceled and returned all the equipment in one box directly from the USPS. I just noticed a charge of $49.95 on my aunts credit card from them. When I called to find out what the charge was about. I was told I didn't returned all items which is so untrue. I have a receipt to prove my return but they are claimimg items were missing when they were not. They refused to credit my account even after I told them I had a receipt they didn't seem to care. This leads me to believe that they may just charge you and hope you don't pick up on it. I paid $600.00 for the year of service and they refuse to credit my card for items I returned, . Horrible way to end a business transaction. The only reason I gave it a 1 was because the woman Gail I ordered from was a pleasure to deal with when I first ordered it. Horrible business pratice.BEWARE

6 years ago

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richare San Clemente, CA

Terrible experience. When order placed, charged credit card immediately, but a few days later, got notice that product is back ordered. No estimate of delivery date. Then when the product arrived, there was one item missing. No offer to replace item. The 14 days trials starts when the item was shipped, not when we received the item. And to return within the 14 days trial period, it is the date when they receive the item. The leaves really less than a week to try the product. When the product was returned, no notice that they had received the product. I had to call to confirm that they got it. And to learn that it takes 3-4 weeks for them to process before I will be credited. That's horrible customer service. They don't care about the customer, only that they make money anyway possible.

7 years ago

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Jolynne Marie

I ordered a device and canceled it before it even arrived too my home. My dad was in hospice quickly, with brain cancer. I sent it back and still got charged $ 101.00. I called and the lady hung up on me, and said "that's too bad, you're still getting charged." Your dad dies and you have too deal with this situation also. I seriously can't believe how I was treated, with many witnesses, too hear this woman, on speaker phone, plus witnessing me taking care of my dad passing. They are money hungry. True story! They know what you're going through and take advantage of your emotions. I'll be calling the calling the better business bureau in Michigan.

7 years ago

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Norma Gibsonburg, OH

My mom wears this as a necklace all the time. She's accidentally bumped it against the sink or something and set it off. They called her immediately to see if she needed help. We're very happy with it.

8 years ago