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BlueStar SeniorTech

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88 User Reviews

6.6

Overall Score

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Anonymous

It is nice to have just in case. I have used it three times and it had worked out perfectly. I’d rather have a smaller button but that is okay.

7 months ago

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Verified Customer

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Anda Rosen

the device falls down often and gets lost on the floor or in bed because of the loose plastic lock on the string

4 months ago

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Reply from BlueStar SeniorTech

Thank you for the feedback, Anda! Someone from our customer service team will reach out to you and get this issue resolved.

Dec. 17th, 2020

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Verified Customer

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Debby

It's just what I needed. When I tested it, they were very pleasant.

5 months ago

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Cara

I like the way the watch looks and I like that it is easy to use.

5 months ago

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Reply from BlueStar SeniorTech

Thank you for the feedback, Cara!

Dec. 17th, 2020

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Verified Customer

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Mary Davidson

its been working good it charging good & great monthly price

5 months ago

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Verified Customer

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Eugene Ormsby

There are on the job at all hours had to you them at 2 am here in 30min

5 months ago

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Philip

Many times I have tested it by accident, and they answer very quickly when I touch it.

7 months ago

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Verified Customer

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John

It is convenient. If it ever goes off, they always call and check on me. I feel safe with it.

7 months ago

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Verified Customer

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Lenora

Good communication skills. I like everything about the service. I can live by myself with it.

7 months ago

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Verified Customer

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Anonymous

A couple of times I have accidentally called them, and they responded very well, very quickly.

7 months ago

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Verified Customer

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Carol

When I have to plug it, in they remind me to recharge it. It trigger very fast. It is good.

7 months ago

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LeAnn C Bryan, OH

In July of 2020, my husband and I ordered the Ranger 4G Mobile Medical Alert device for my mother. We ordered it online with fall detection, which was never activated, but yet were charged for. The Mobile Alert was set up and tested but a couple of weeks after this, my mother moved to a new location. I called Blue Star on 8/7/2020 with her change of address and I was assured that her address would automatically be changed on 8/9/2020 to her new location, it was not. On Tuesday 8/11/2020 she accidentally bumped the Alert button and because the emergency staff did not have her updated information they sent an ambulance to her previous address and then they called me. Now my mother will be charged for an EMS arriving at her prior home. On 8/14/2020 I called Blue Star to give them my mother's new cell phone number and I asked what address they had in their system and I was given her old address. I then gave them (a 2nd time) her new address and then added her new phone number and I was assured that her new information was updated - it was not! I received a call the next day, 8/15/2020 from Blue Star's affiliate call center telling me that an ambulance was en route to my mother's house due to an alert and they could not make contact with her. I asked the address that they had on file and they gave me her old address!!! Another charge for an unnecessary EMS run?! This is unacceptable!!!! If I performed this poorly for my employer they would show me the exit! I have called Blue Star's "Main office" 3 different times and each time seems as if the call has interrupted that individual's nap time - they seem to scurry to collect themselves and the tools they need to use to talk to a customer. Obviously, the computer application/system that Blue Star uses does not have a "Save Button," or their staff is not trained on its location and how and when to use it. I can only think that the positive ratings that Blue Star has received are family and friends of those in management. My husband and I chose Blue Star because of the overall positive ratings, their lower cost in comparison with other medical alert systems, and because they advertise that they are created and run by Navy veterans, which they are using to provide reassurance to the buyer. My husband is also a Navy veteran and this is this was the deciding factor in choosing Blue Star. After all of this, my husband said that he will never recommend Blue Star! Buyer Beware! FYI - I have done a screenshot of my review as well as a copy and paste. You might want to train your employees on what those 2 things are!

8 months ago

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Reply from BlueStar SeniorTech

Dear Mrs. Childress: I’m Robert Wray, the CEO of BlueStar, and retired Navy admiral. I am responding to two reviews on the same mistake—one from you and one from your husband—so please excuse me if some of my wording is repetitive. First, I apologize for the difficulty we have caused your family. We don’t get scathing negative reviews like yours very often, and we take them very seriously. Second, our COO (also a retired two-star Navy admiral) and I have conducted a thorough investigation to learn what exactly happened in the situation with your family. Third, we screwed up big-time, and we apologize. We didn’t change the address as you asked. And we messed up twice, which is all the more inexcusable. The first time, the issue was that you asked for it to be changed in the future, on a weekend; our customer service agent entered it in the system, but didn’t follow up to get it changed in the multiple systems required. It was updated in one place, but not another. She has been punished with a formal letter of reprimand, and we have had training for our entire company, twice, to learn the lessons from this matter. The second time you called, our customer trainee (being supervised by the agent who made the first mistake) was not yet trained in a new software recently put in place; he generated a trouble ticket to have other staff members make the change. But before that change happened, your mother’s fall detection went off, and the system was alerted to the wrong address a second time. This is an explanation, not an excuse. There is no excuse for our having made this mistake. Fourth, we have hundreds of predominantly positive reviews on the web. Contrary to your assertion, I can assure you they weren’t generated by friends and family. We have 5000 customers and deal with hundreds of customer service issues weekly—most of the time, we do our job well, without mistakes. This is the first time I’ve had to respond to a review like yours. Actions on our part:  I called your family the day we first learned of the problem—told you we’d investigate, and get back to you. I will call again, and send a final resolution letter after this on-line response.  We have updated the address, obviously.  We punished the employee who messed up, and we re-trained our entire staff.  We are prepared to pay for any ambulance charges you might receive for going to the wrong house.  If you are interested, we are prepared to keep you as a client for the next 12 months at no cost to you, saving you about $420. But we’ll understand if we’ve lost your confidence. Again, Mrs. Childress, our apologies for our failure to live up to your very reasonable expectations. We’re grateful that you took the time to let us know about our mistakes. It’s painful for us, obviously, but it will make us better, so that others don’t have to have the same problem you did. I take full responsibility for our mess-up, and have provided my cell phone and e-mail address in the text to your family. Very sincerely, Rob Wray

Aug. 22nd, 2020

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Pamela Vehrs

Salesman showed me everything on my ALERT button. I was very pleased with the price also. I have NOT had any problems with Bluestar! I am younger than 65, but I am disabled, but with Bluestar I feel very safe! I have used my ALERT button once and it did what it was supposed to do. Very pleased. Thanks Bluestar. P.V.

3 years ago

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Reply from BlueStar SeniorTech

Thank you very much Pamela. We appreciate you taking the time to leave a review.

May. 21st, 2019

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Craig Gordon Wentzville, MO

Have had this service for almost a year. Device works well and very quick response time. The system works at home or when traveling. Also has fall detection and can take a shower with it. Customer Service is always helpful whenever I have a question.

3 years ago

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Reply from BlueStar SeniorTech

Thank you kindly, Craig.

May. 21st, 2019

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Verified Customer

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Gail Gear

Competent and friendly agents plus excellent medical device

4 months ago

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Reply from BlueStar SeniorTech

Thank you very much, Gail!

Dec. 17th, 2020

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Verified Customer

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Dorothy E DeCoste

Always friendly and helpful and polite!!

4 months ago

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Reply from BlueStar SeniorTech

Thank you, Dorothy! Enjoy the holiday season!

Dec. 17th, 2020

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Verified Customer

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Grumpy

Faulty batteries faulty recharging holder, 2 batteries per usage, but 3 batteries per charger capacity

4 months ago

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Reply from BlueStar SeniorTech

Dear Gr, please contact our customer service department at (800) 300-1724 ext 2 to resolve the issues described. Thank you for speaking up! - David

Dec. 10th, 2020

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Verified Customer

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Leslie

Their alert device is easy to use and handy and it works.

5 months ago

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Verified Customer

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Celia Carter-Smith

Answer my questions quickly, and was easy to understand.

5 months ago

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Verified Customer

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Cindy Linser

Any time we needed assistance, Bluestar was there

5 months ago

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Ed Cate

Can reach any time,friendly,always there for help and affordable

5 months ago

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Verified Customer

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Gail Hencken

Quick response. Courteous. Good newsletter and information resources.

6 months ago

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Reply from BlueStar SeniorTech

Thank you for the feedback and 5-star review, Ms. Hencken!

Nov. 9th, 2020

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Verified Customer

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Mary Sears

Because it to big to wear around my neck and it to Easy to go off.my when off when I were not home and the fire department took my door down.

6 months ago

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Verified Customer

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betty letsinger

i only had to use them once in 2 years. they got the help on he way

6 months ago

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Reply from BlueStar SeniorTech

Thank you for the feedback and 5-star review, Ms. Letsinger!

Nov. 9th, 2020

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Verified Customer

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Violet mies

Whatever problem i have they solve it soon after in very friendly manner

7 months ago

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Reply from BlueStar SeniorTech

Thank you for the feedback and 5-star review, Ms. Mies!

Nov. 9th, 2020

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Verified Customer

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Brenda

They are very prompt and trustworthy. I like it all, the whole thing.

7 months ago

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Verified Customer

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Jerrold

I am having trouble charging it. One time when I was testing it, the firemen came to my house by mistake.

7 months ago

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Verified Customer

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J

They have been very nice. I wear it all the time so it protects me.

7 months ago

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Verified Customer

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Emma SwinneyPrice

The neck band irritates my neck, i wish there was one for the wrist lika a bracelet

6 months ago

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elaine kilgore Loveland, OH

I am totally as upset with a system as I could be. They sold it to me on the phone and when it arrived I could not get it to charge. I complained about being charged 35. plus dollars a month. Was told they would only charge 19.95. When I finally got it charge. I did get it activated I believe. Never got a check on the system never got a notice to recharge battery etc. Called to cancel, told couldn't do that until I sent back equipment. They were to send me a return label; never received return label. Was told if I didn't return equipment would be charged for it. All this time being charged 35 a month. One year later being told they can not cancel my service. Had to pay $5 to send back the $50 equipment so I could get my service cancelled. I paid over $400 for service I never used. Get a less expensive service elsewhere. The person I talked to today was pleasant, the other guy just kept telling me they could not cancel the service. What would a disabled senior citizen on Soc. Sec. need with an extra $400 ha ha. I would give them -* if I could.

1 year ago

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Darlene Carvin Little Rock, AR

I purchased Blue Star Alert for my 90-year-old Mom. We used it several times and are very Happy we had the device! Darlene Carvin, Hot Springs, Arkansas.

1 year ago

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Reply from BlueStar SeniorTech

Thank you for the nice review, Ms. Carvin! I am sorry your mom has had to set off an alarm but thrilled that she received the help she needed. We hope all is well with you and your loved ones.

Feb. 3rd, 2020

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Myron Slater Woodstock, GA

The company takes too long to call on my mobile devise, I've had an issue with false alarms. The GPS doesn't work anymore, and their response to my call , sending EMS to my home when I wasn't at home . They didn't know where I was! I called the company to fix the problem, she said the manager would get back to me, no such call, so I called and cancelled and am checking other companies more carefully.

3 years ago

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Jennie MacInnes

I've been a subscriber for 4 months, I am not very happy with BlueCare, although the monthly fee is reasonable. I'm seriously thinking on making a change. First of all it takes a long time for a response. I have had to contact them 3 times because of a signal problem with my pendant. I was doing a signal check after a first month of service & got no response, (after a 25 minute wait) sending my local EMTs/ police & fire dept to respond. Thank goodness it goes directly to dispatch in my local town., which is a good point. There was no emergency but a problem with my Life Line unit ....that I wasn't aware of. I am a heart patient & it could have been a life & death situation. I hope this service improves. Difficult to get through to customer also. Thank You. J.Mac

4 years ago

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Verified Customer

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Gloria Brown

I don't wear it its to heavy, I don't use it, I don't charge it needs charged to much

4 months ago

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Reply from BlueStar SeniorTech

Thank you for the feedback and info, Gloria! I understand our customer service team is working with you to make things right. If you need to reach them please call (800) 300-1724.

Dec. 18th, 2020

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Verified Customer

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Jones

It takes too long for help to arrive ........

4 months ago

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Reply from BlueStar SeniorTech

If you get a chance please contact our customer service team at (800) 300-1724 so they can determine if the issue is the device or the distance from the first responders. Thank you.

Dec. 18th, 2020

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John Olson Nine Mile Falls, WA

Customer service first rate. All minor problems solved. As of this writing I have not sent an alarm. Price reasonable. John Olson

1 year ago

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Reply from BlueStar SeniorTech

Thank you for the great review, Mr. Olson! We sincerely appreciate your trust and your testimonial.

Feb. 3rd, 2020

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Verified Customer

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Anita

Had to cancel the service because it was not working. They need to stop charging me for it.

7 months ago

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Reply from BlueStar SeniorTech

Hi Anita - If you haven't already done so please call our customer service team at (800) 300-1724 ext 2 so they can get your subscription canceled. Thank you for speaking up!

Dec. 10th, 2020

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Dalene Nalley Bonney Lake, WA

Great service in replacing one I laundered!

3 years ago

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Reply from BlueStar SeniorTech

Thank you for the nice feedback Dalene!

May. 21st, 2019

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