BlueStar SeniorTech was founded in 2013 and is headquartered near Washington, DC. The company offers high-quality products and services backed by excellent customer service. The company's medical alerts keep customers safe in every state supported by its U.S.-based 24/7 professionally staffed monitoring centers. BlueStar SeniorTech doesn't require a signed contract, making it easy to discontinue service when circumstances no longer require the need for a medical alert.

The company has a free membership to all veterans and their families, with 100% of its clientele being former military. BlueStar SeniorTech is owned and run by veterans and gives 10 percent of its profits to veteran-related causes and charities. The company specifically offers assistance and aid to charities which serve those helping homeless veterans.

The Good

  • Comprehensive Suite of Products and Services
  • Free Membership Benefits
  • CSAA Certified

Comprehensive Suite of Products and Services

BlueStar SeniorTech offers a comprehensive suite of products and services for their members at competitive prices. They have a return and guarantee policy that is far more liberal than any other in the industry. Indeed, if at any time, a customer is unhappy with their equipment or service, they simply return the working equipment to the company and contact the company's president for a refund of past service fees.

Free Membership Benefits

  • For the first 10,000 members, free access and use of BlueStar SeniorTech's health-monitoring software. After reaching 10,000 members, the price will be $6.95/month
  • For the first 10,000 members, free use of Brain HQ Brain Exercise software. After reaching 10,000 members, the software will cost $14.00/month
  • Members receive discounts of 10% to 40% on over one hundred retailers
  • Free subscription to "News you can use," in newsletters covering senior issues, veteran issues, and health issues, and in BlueStar SeniorTech's enormous resource library
  • Access to discounted Blue Star services, which are available only to vets and to their families

CSAA Certified

All of BlueStar SeniorTech Center employees are certified members of the Central Station Alarm Association and have received extensive training. Additionally, BlueStar SeniorTech is a certified small business employer of veterans, with a long-term vision of employing a network of at-home wounded warriors as virtual agents. They also keep and maintain contact records of family or other contacts their customers would like to be alerted.

The Bad

  • Limitations
  • Medical Records

Limitations

While BlueStar SeniorTech offers a number of effective and easy-to-use medical alert devices, the company does have some drawbacks. For example, the maximum range of its base unit for the Sentry Plus package has a range of 600 feet. While this is fairly standard for the industry, top companies feature an extended range of up to 1,000 for the same price.

Medical Records

BlueStar SeniorTech provides additional protection to its customers by alerting emergency contacts or family members in the event of a fall or other accident; however, the company does not currently disclose whether it keeps its members' medical records on file, which could be particularly useful for emergency responders who need to make a house-call.

View Best Medical Alert Companies

The Bottom Line

BlueStar SeniorTech has competitive pricing and equipment and service which are cutting edge, allowing veterans and their families added security and peace of mind. Despite its focus on serving the veteran community, BlueStar SeniorTech can be a viable option for non-military personnel as well, but if you'd prefer a system with a wider range, you might want to consider top medical alert companies before considering BlueStar SeniorTech.

View Best Medical Alert Companies

User Reviews

Star Rating

4.3
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52 Reviews

Review Breakdown

5 star
65%
4 star
13%
3 star
10%
2 star
4%
1 star
8%

Sentiment Criteria

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Craig Gordon

July 20th, 2017 Wentzville, MO

Have had this service for almost a year. Device works well and very quick response time. The system works at home or when traveling. Also has fall detection and can take a shower with it. Customer Service is always helpful whenever I have a question.

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Reply from BlueStar SeniorTech

May 21, 2019

Thank you kindly, Craig.

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Jennie MacInnes

January 12th, 2017

I've been a subscriber for 4 months, I am not very happy with BlueCare, although the monthly fee is reasonable. I'm seriously thinking on making a change. First of all it takes a long time for a response. I have had to contact them 3 times because of a signal problem with my pendant. I was doing a signal check after a first month of service & got no response, (after a 25 minute wait) sending my local EMTs/ police & fire dept to respond. Thank goodness it goes directly to dispatch in my local town., which is a good point. There was no emergency but a problem with my Life Line unit ....that I wasn't aware of. I am a heart patient & it could have been a life & death situation. I hope this service improves. Difficult to get through to customer also. Thank You. J.Mac

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Reply from BlueStar SeniorTech

May 21, 2019

Thank you for the feedback, Myron.