Schwan's

Any food I've ever tried from them was amazing! Easy to cook, and they are so convenient! Definitely worth it for the price.

I've ordered from Schwan's for 25 years or so, and it's always been hit or miss when it comes to service. But my latest experience makes it clear the company is now second-tier at best. I placed an order in early November; my order included a number of items I planned to use for Thanksgiving, and my credit card was charged. I was told my carrier would be by on the Monday prior to Thanksgiving, between 9 a.m. and 6 p.m. When the carrier hadn't arrived by 7 p.m., I called Schwan's, and the rep was baffled as to why my order hadn't been delivered. After several minutes on hold while she investigated, she told me the driver hadn't actually done his route that day. She said she had no additional information -- and no way to contact the driver or his local branch -- but she assured me that she could reschedule the delivery for Wednesday (the day before Thanksgiving) for between noon and 3 p.m. I emphasized the importance of receiving the order before the holiday. At 4 p.m. on Wednesday, I called to ask about the delivery, and was connected with an annoyingly upbeat and chipper male who, once I explained the reason for my call, put me on hold for several minutes, only to inform me that ... guess what? -- the driver hadn't actually done his route that day, and ... of course ... he had no way of contacting the driver or the local branch. And gosh, he was very sorry, but that he'd be happy to reschedule the delivery for after the holiday. I was decidedly *not* upbeat and chipper, and expressed my frustration. He could say nothing other than, "I understand." I canceled the order. The Friday following Thanksgiving, I called to ask when my credit card would be refunded. The rep assured me the order hadn't been processed, so all my credit card would show would be a "pending" charge. Not so. The card was charged the full amount of the delivery, minus two items that weren't in stock. Though she kept insisting I hadn't been charged -- "because that's not our policy" -- I offered to send her a screen shot of my credit card statement I was viewing on my computer at that moment. She said she couldn't access email images. I asked if I could speak to a supervisor or someone in billing to discuss the issue. Once again, she insisted the charge was merely a "pending charge" (nearly two weeks after I'd ordered), and that she had no way of forwarding my call. She couldn't have been any less helpful -- or any less compassionate. The most frustrating part of all of this is how helpless Schwan's customer service is. They have no contact with drivers or local branches, they can't connect you with someone at the company who can assist you with your specific problem, and they seem to have little respect for their customers (and little pride in their company). This was my final dealings with Schwan's. I've cut them slack (lots of it) over the years, but I've been loyal. No more.

So many different options to choose from. Highly recommend because it tastes amazing.

I load up once a month and fill my freezer up with delicious items from Schwanns. I love the chicken tenderloin the best.

I love being able to pull something out of the freezer and put it in the oven for dinner. Schwan's makes it so easy when I need to do dinner in a rush and everything tastes amazing. Plus, there are no trips to the grocery store. I get it delivered to my door..

My experience has been a positive one. The food is so fresh and comes packed in dry ice. The food is so tasty and delicious. They give you a large amount of food and the prices are reasonable. They call prior to shipping just to make sure the address is correct. If you don’t call right back to confirm order, they will cancel it.

Life growing up was not complete for me as a kid without seeing the Schwan's Truck at our house. My mother would order from the Schwan's truck almost every week. As a young child I grew up on the ice cream and other delicious meals.

Customer service is the worst! Drivers are horrible even going as far as to place extra items on my order!!! Never again and this best company BS is a lie!!! This must be someone from Schwan running this site, even asked if I was invited from the company to leave a review I guess that what is needed when the company is this bad. Other reviews online are well under three stars which is correct.

Their food is always good and has a guarantee. Granted it’s not the cheapest but I guess because it is delivered that makes sense. Before I started making bread I would buy their French bread a lot. Their fish always seems to be good. And of course let’s not forget they’re amazing ice cream. As my family has gotten larger I’ve not been able to afford them as much but I do splurge on certain items

Such a cool idea! Great frozen foods that are perfect for busy lives; they are easy to make and deelish. The customer service that the drivers provide is unreal and they are all so nice. I have been a customer for years and they consistently provide a great experience to their customers.

Schwans at one time had the best chocolate marshmallow ice creame but the last order I placed for chocolate marshmallow ice they changed the marshmallow and now it sucks will not order it again

This company is horrible and their customer service is the worst I have ever dealt with. They're clueless and cannot help you in anyway. Placed and order on Dec22, ship date was Jan7. Well it never shipped, showing pending. I call to find out why and they have no idea. The guy tells me that he guesses the carrier didn't pick it up but can't be sure! Tells me its in cold storage, whatever that means. Have no idea when it's going to ship. Refuses to let me cancel the order. The worst is that they never even contacted me to tell me they were having a shipping issue. I found out when I contacted my mother -in-law to see if she liked the food, surprise, she never received it. They never contact customers with order/shipping issues!! It's not their policy to do so! The only contact they make is to send a tracking number when and if the items are shipped. Other than that, the customer is left hanging and apparently there's no one there to take care of order issues. Why bother having customer service that have no idea of what they're doing. When I told the rep that I was disappointed with his answers he told me "what do you want me to do about it" . That was it , I told him I'm disputing the charges and he could eat the food. Save yourself the frustration of dealing with an inept company.

Schwann's is great! My family used them for years until they stopped delivering in my area. Their food is of great quality and the delivery persons are always friendly!

When I was a kid, we loved Schwans. You picked out what you wanted and the delivery person went out to the truck and you were done. Back then it was delicious. So I get a coupon and I think about past positive experiences and I bite. I place my order on December 19th, thinking it would be nice to have specialty items for the holiday season. When I get to the end of the ordering process, I learn the delivery will be Dec 28th. OK, won't be here for Christmas but still before New Years. They said the delivery will be between between 2 pm and 5 pm so we wait, we put a freezer duffel outside our apartment door, in case we don't hear a knock at the door. At 6:15 pm, I call the 800 number - customer service guy starts counting how many orders are before ours: 1, 2, 3, 4, 5, 5, 6, 7, 8, 9, 10 and then stops counting out loud as he realizes this ins't sounding good. To make a long story short, our food never came. So, when they open on the 29th, I call again to find out when our order will be delivered. The customer service lady informs me that the driver noted that we weren't home. Total lie. We were checking the hallway outside our apartment every 10-20 minutes after my first call to customer service. She says my next delivery date is January 8th!! That is 3 weeks after I placed the order!!!!!! I cancelled the order and my account and will never bother ordering from Schwans again. Will never recommend them. What used to be is no more. I don't even know if the quality is what it used to be.

They lied to me! I was ordering 243.00 worth of food to send to my son and family in Michigan. She told me they don't have schwans there so I would have to pay a extra 59.99. Then I find out from my son today saying he sees them all the time. So again I call and they said I shouldn't have hit sending to friends and family buttons, even though they make you hit it to send to someone else! I could've done it another way but that girl insisted they didn't have a schwans in Michigan! Then I call again because by this point I was done and wanted it cancelled! The manager said it was to late. The girl said she'd give me 200 points, so I asked how much that was worth. She told me it was worth 20.00 only to be lied to again, it was only worth 10.00 so I'm looking at it as they still owe me! The manager was rude and very nasty! They should listen to all the tapes but don't care! I got ripped off and it's not cheap for this stuff. It's also very small amounts so I had to double and triple order! As far as I'm concerned and all the one stars they have, obviously everyone else has been screwed over! Don't trust this company! If you order you'll be sorry! TRUST ME😞

I ordered a gift card for my Mother’s birthday. They had the option to overnight it so I paid an extra 30 dollars to overnight it and get it to her on her birthday. When she didn’t receive it, I started making phone calls. I talked to at least 5 different people throughout the course of this mess. They all gave me a different story as to why I didn’t have the gift card and that they would escalate my concern and that I should expect a call in 1 to 2 business days. Which didn’t happen for a week and a half by the way. They sure didn’t waste any time processing my payment as it went through the day after I placed the order. So they took my money knowing that the card wouldn’t get overnighted to me as not one person I talked to said it was even possible to get a gift card overnighted!! I’ve asked for a refund since the card didn’t arrive on time for my mother’s birthday, but they said all they can do is refund the shipping fees. Well it’s been 2 weeks and I have yet to get any kind of refund. The customer service was some of the worst I’ve seen! Especially Kathy in the “gift card” department. Absolutely no williness to make this right as they just couldn’t have cared less! I will NOT order from them ever again. And I highly discourage anyone ordering a gift card.

The order was in a garbage bag hanging outside the truck about two feet away from the Circle K garbage cans. The delivery person, Andy, was belligerent, rude, and just a mean person to the gate guards and to my husband, who met him at the Circle K because the driver refused to come on base. We had written in the special instructions that we lived ON/IN Luke AFB, and to call us if he had any questions. There are many deliveries that come on base from furniture delivery to Papa John's Pizza. I understand he didn't want to sign the security paperwork, but he could have handled it a professional manner as I would have expected from a representative of Schwan’s. He insisted that it was OUR fault, and that we must call Schwan's RIGHT NOW to make sure deliveries could be made in the future. He sat in the van and didn't even come out until my husband knocked on the window, and that's when Andy had the gall to beret my husband. How long was the food hanging out in the garbage bag? Was it Andy's unprofessional and thoughtless way to tell us to never order from Schwan's? Our experience was horrific, and I would never recommend this brand to anyone at the base. Please remove our names from your marketing and absolutely NEVER have Andy call/text us in the future. I would recommend some serious customer service training to Andy as he is exceptionally rude and condescending, which I am sure does not truly represent Schwan's ethics and behaviors.

Even though we are chefs sometimes we don't like to do the cooking for large crowds at our home. We have used their service a few times and they have delivered great food each time. Very impressive service for the money.

Schwan's is the reason why I fell in love with rocky road. No lie. They came to the house, offered the book and I saw it and thought it was the coolest thing. So we got it- and I fell in love with it. Their food was generally VERY nice, and very tasty although it is also a bit pricey.

Love Schwans! I used Schwans a few times as a Christmas present to my in-laws and some other family members. They loved it! The food was delicious and easy to prepare. I will definately use them again and again!

This company should have horrible reviews! I placed an order online and had a delivery date, then it was rescheduled for almost a month out . I changed it for a closer date and it was supposed to be here today. And nothing ! No communication or anything. Those were my groceries for the week. Over priced and can’t even deliver on the date they scheduled for you! Get a better manager or figure it out OR don’t be in business!

It was always an exciting day when we saw the Schwanns food truck pull up in front of our house. The food is great and is convenient to have delivered right to you

I grew up on Schwan's. And when I became an adult we decided to give it a try again. I was not impressed with the quality of the food and the price. It was just too much money for what you get and food wasn't great.

Excellent food choices and convenient. The only negative is I hear they don't always treat their employees (drivers) fairly. But as far as food and service, I'm happy.

We love schwans! They have so many options on their website of foods to order. The foods they have aredelicious and weve never once had an issue with this company.

We were a customer of Schwan's delivery service for years - our family loved many of the products, and we had a good relationship with our delivery driver.