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7.2

Overall Score

Author: Kaitlyn Short

LAST UPDATED: July 17th, 2024

Tempur-Pedic was founded in 1992 in Lexington, Kentucky. The first Tempur-Pedic mattress came to the United States after being developed by NASA and introduced by a Swedish technical foam company. The company's mattresses are made of a viscoelastic foam material; however, this isn't just ordinary memory foam. The patented Tempur foam material is a high-density foam that responds to your body heat, contours to your body for support, minimizes pressure points, and reduces motion transfer. 

A few different formulations of high quality Tempur memory foam are available: a softer feeling comfort version, a faster responding, springy feeling option, and an HD option that conforms to your body even more, for additional pressure relief. On top of that, specially designed materials allow different Tempur-Pedic models to cater to complaints common from sleepers of all kinds: cooling Tempur-Breeze reduces heat retention, the Smart Climate System uses moisture-wicking fibers to keep your mattress cool, and the EasyRefresh machine washable cover offers a clean sleeping surface. 

Thirteen Queen size models of varying firmness and comfort levels are offered, with a price range of $2,199 to $7,499. 

On the low end is the Tempur-ProAdapt. Options include soft, medium, or firm comfort levels, as well as a medium firmness hybrid mattress, with a base layer of spring coils in addition to a Tempur-APR support layer which relieves pressure, the Tempur-ES comfort layer for a soft feel, and the SmartClimate dual cover system for a cool feel. 

The high-end model is the GrandBed model, which includes a blended silk cashmere cover and 15 inches of Tempur-Adapt foam. 

You can purchase mattresses, bedding, pillows, and adjustable bases online, over the phone, or at one of Tempur's 6,000+ retail dealer locations nationwide.

Continue reading to see the pros and cons of Tempur-Pedic, as well as Tempur-Pedic mattress reviews from real customers. 

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The Good

  • High Quality Hybrid Options
  • 10 Year Warranty
  • Free White Glove Delivery 
  • 90 Night Trial and Returns
  • Tempur-Pedic Credit Card
  • Positive Customer Reviews

High Quality Hybrid Options

In the beginning, Tempur-Pedic products were solely available as foam beds. Now, to accommodate consumers that want the company's quality, patented contour foam, but also prefer the feel of an innerspring mattress, there are options. 

Several of Tempur's mattress models are available as a hybrid, combining the brand's high quality foam with the feel of 1,000+ innerspring coils. 

10 Year Warranty

Tempur-Pedic has a 10-year limited warranty on its beds in case of any defects. This covers replacement or repair within 10 years of purchase if it was purchased at an authorized Tempur-Pedic retailer. There is no deductible, and it will cover all parts of the mattress and foundation.

If you buy an adjustable bed, also known as an adjustable base, a limited 20 year warranty is offered. 

Free White Glove Delivery 

Moving a mattress is a difficult task, but not when dealing with Tempur-Pedic. Free in-home delivery is available when when you purchase directly from the brand. Your mattress can be delivered set up for no cost. The delivery team will even remove your old mattress and box spring. 

The free offer is not available for delivery to Alaska, Hawaii, and Puerto Rico. 

90 Night Trial and Returns

Tempur-Pedic's comfort trial is a great benefit. Try it out for a break-in period of at least 30 nights, so that your body has time to adjust to sleeping on your new foam mattress. 

If you aren't getting a good night's sleep after the break-in period, you can contact customer service to set up a return. The company will retrieve the mattress and refund your money, less shipping charges. If you took advantage of a free shipping offer, return shipping fees apply at $175. So, it is not an entirely risk-free trial, but you will get a huge refund, considering the cost of Tempur-pedic brand mattresses. 

Tempur-Pedic Credit Card

If you purchase directly through Tempur-Pedic, 0% financing is offered for up to 36 months via the Tempur-Pedic Credit Card issued by Wells Fargo Bank. After the promotional period has passed, the card carries a 28.99% APR. 

Positive Customer Reviews

Consumer sentiment for this mattress company is overwhelmingly positive. Tempur-Pedic holds a rating of 4.4 out of 5 stars, with over 100 customer reviews. This is one of the best in the industry. 

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The Bad

  • Expensive Products

Expensive Products

Tempur-Pedic's memory foam mattresses are quite a bit more expensive than other brands. The company's website even guarantees that pricing will be the same at local retail dealer locations. If you choose to buy a Tempur-Pedic mattress, expect to spend at least $2,000.

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The Bottom Line

If you are looking for a high-end, high-density memory foam mattress and don’t mind paying for it, then Tempur-Pedic is the way to go. The brand will charge you more than others, but many customers feel the proprietary Tempur technology is worth the extra cost. The warranty lasts 10 years, which is long enough to be worth the price, and the free in-home delivery and 90-night sleep trial are an added bonus.

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Star Rating

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4.5

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386 Reviews

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5 grade

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4 grade

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3 grade

6%

2 grade

2%

1 grade

4%

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John City of Angels, CA

Tempurpedic Luxe adapt soft. This mattress was fine the first few months then it started getting softer and softer. After less than two years it is unusable. Getting off the mattress required rocking back and forth with my legs in the air until enough momentum was generated to get my legs over the side. Rolling from one side to the other while on the bed was a joke. I would have to make a slight roll to my stomach then push up and off the mattress with my arms to flip over. It was like sleeping in a trench. As soon as I switched back to my old mattress my si joint pain was gone. Absolutely horrible! The warranty process is a joke. All they want is pictures. Pictures won't show how soft the mattress is, you have to lay on it and feel it. There are many reviews that say the same thing. I should have checked more closely before purchasing the mattress. 4k for junk. Check BBB under name "tempur sealey" and Trustpilot for more bad reviews of product and company. Not purchased directly from a tempurpedic store.

1 year ago

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Raymond Loycano Stuart, FL

Refund statement is absolutely NOT true!!! From their website "While we do not accept returns on Foundations, TEMPUR-Ease, TEMPUR-Ergo and TEMPUR-Extend power bases, we stand by their quality with compelling warranties." I received a Tempur-Pedic Split King Ergo Smart Twin XL bases and set them up based on the Split Base installation on a Friday evening. Connecting the bases together, as required to allow the Sleeptracker-AI processor to work, fails with the message "MISSING CONTROL BOX". After calling Tempur-Pedic and being put on hold for over an hour; I was transferred to the company that makes the controllers for their beds vs. them helping me. I ended up having to call back the following day since they closed and wait again for a service tech to answer. Once I finally connected to a Sleeptracker tech I was told to connect the bases up differently from the instructions by bypassing one of their "SMART CABLES". Neither way worked so I was differed to the Sleeptracker second tier support; Matthew. He sent me an email with instructions and images explaining how to connect the bases that was identical to the instructions the previous tech told me. There were emails back and forth with Matthew explaining and illustrating the setup and connections before he finally agreed that it doesn't work but blamed it on a bad "SMART CABLE". Fortunately; each base has a duplicate Smart Cables so I was able to take the one from the second base; however, that one didn't work as well and Matthew blamed it on another bad Smart Cable. He was going to send out a Smart Cable that he "Updated" but it was going to take time to get it. I already reported the issue to the company that sold the bases to me and they were already sending out two brand new bases. New bases came the following Tuesday and I had the installers try to connect and setup the bases but it failed with the EXACT same issue and Matthew again told me it was a hardware issue with the Smart Cable. At this point I have tried FOUR new bases and Smart Cables and NONE of them worked. Since NONE of their products are returnable I would HIGHLY recommend a FULL demonstration of them setting up the bases working with the Sleeptracker!!!

3 years ago

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L. Stockton Sharpsburg, NC

Purchased a California King Tempurpedic. Within one month, the mattress started sagging in the middle. Even though we had a warranty, the company would NOT replace the mattress, instead only kept offering replacement box springs, which broke repeatedly. In case anyone wonders, the only person sleeping on this mattress was myself, a 145lb woman. The customer service was horrendous with an actual corporate manager rudely challenging me that she bet I didn't have a warranty. This was uttered with laughter. I did have a warranty and faxed a copy (why didn't they have that information already on their end???) but again, they refused to honor their own warranty. I rank my customer service experience with Tempurpedic as in the top 5 worst experiences. The mattress was tossed in a dumpster after 2 years. I will never buy another product from this company.

7 years ago

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Christopher M Harper Katy, TX

I bought the Tempur-Pedic mattress about 5 years ago, as a replacement for a spring mattress. It has been the worst decision I made. I wake up with an aching back, fail to get a recuperative sleep and now use a sprung mattress in a different bedroom. When I wake up after sleeping on the sprung mattress, there is no back ache (the difference is like turning the light out, night and day) and I wake up feeling refreshed. I wonder how much health damage has been incurred from many months and years of poor quality sleep. The Tempur-Pedic mattress is a one that has the ability to raise the head / foot, but when you raise the head and/or foot and then turn over in the night, you wake up because of the awkward sleeping position. For me, this has been a colossal waste of money, and I now no longer sleep on the mattress

3 years ago

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Tom Repinski Fort Atkinson, WI

I wanted somewhat soft mattress to begin with. The one in Mattress Firm was just right. Got mine delivered and it was super firm. They said it would break in good. I have had it since 2011, and it is still way too firm. I am very disgusted with it.

7 years ago

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Alia Kaneohe, HI

Thirteen months after we bought our King size adjustable split bed, the remote broke on the left size and since August I still haven’t received a new remote and the said I have to practically find my own remote and it’s not their responsibility. Aweful service!!!!!

2 years ago

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Randal hyde Springfield, MO

Spent a lot of money on a mattress and in two years It would sink during the night. After you got out of bed it went back only to do it again but because it did not stay down they would not guarantee it

6 years ago

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Sean Hogan Bloomfield, CT

We have not liked this mattress at all. It was uncomfortable in the beginning, and now it has shown it is an overpriced mattress, I would never recommend this.

1 year ago

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Jennifer L. Okemos, MI

Said my mattress would last 20 years, has been less than 5 and no warranty cuz they stopped making the bed

7 years ago

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cj thor Greenville, SC

Probably the least comfortable bedding we have ever owned. Sagging problems, and poor customer service !

3 years ago

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Harlan Wahlert Manassas, VA

The 20 mattress lasted 6 years their no value in there products

7 years ago

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Gail Shelton for Frankie Bowron Spokane, WA

I have not slept well on this mattress after the first 2-4 monts...

7 years ago

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tami Hendersonville, NC

Long term satisfaction is the only way to describe it

7 years ago

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Chris Oconomowoc, WI

2 warranty claims in 5 years. Wake up sore daily.

7 years ago