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Sleep Number

Name: Sleep Number
Rating: 4.3

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4.3

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241 User Reviews

6.9

Overall Score

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4.3

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241 User Reviews

6.9

Overall Score

Compare

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Company Details

Length of Money-Back Guarantee

100 Days

Return Fee

For returns outside of trial period

Shipping and Delivery Fees Non-Refundable

Warranty Length

25 Years

States Serviced

Number of Reviews 241

Source of Information

error This company may not service all states.

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LAST UPDATED: February 1st, 2023

Since the first Sleep Number store opened in 1987 under the name Select Comfort, the company has transformed the mattress industry with the idea that "one size does not fit all" when it comes to sleep. Their Sleep Number adjustable air mattresses use an air pressure setting to adjust the level of support on each side of the bed. This way, if you need more or less support due to your weight, sleep position or pain, you can adjust the bed’s firmness, so that both you and your partner get a good night's sleep on a comfortable mattress set for your individual needs.

They currently offer 8 different Queen size options ranging in price from $999-$5,099. There are a few types of mattresses available, but all of them are Smart Beds with Responsive Air technology that can automatically adjust while you are sleeping to make sure you get deep, restful sleep.

They also use a system called Sleep IQ to track each night’s sleep quality. Sensors inside the bed measure your breathing, heart rate, and movement to provide insight into what you need to get a better night's sleep. Results and info are viewable online or via a mobile app. You can also control your bed with the SleepIQ mobile app or the special remote.

Here is a breakdown of the current options:

The Classic series includes the two lowest-priced options and a choice between a 2 or 3-inch gel-infused foam comfort layer.
The mid-range Performance series has two options and includes either a 4-inch Dynatex and Ergonomex comfort layer or a 5-inch Coolgenex comfort layer and an Ergonomex support layer to help support your pressure points. The different combinations help provide varying levels of pressure relief and support.
The luxury Innovation collection includes options with an even thicker foam layer and an added temperature balancing technology if you are a hot sleeper.

Sleep Number's adjustable air mattresses are also made to be usable with an adjustable base. The FlexFit adjustable base lends an added level of adjustability to help alleviate back pain and snoring, but also includes extras like foot warming and under-bed lighting.

You can purchase Sleep Number mattresses or a Flexfit adjustable bed online or from one of 550+ branded retail stores nationwide.

Keep reading to learn more about Sleep Number and to read Sleep Number mattress reviews from real customers.

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The Good

Financing Options
Comfort Trial
Warranty
Shipping

Financing Options

Financing is available online, in-store, by phone or Live Chat. Their budget-smart financing lets you pay for your mattress over time. You can enjoy everyday financing for 12 months or limited-time promotional financing offers.

Comfort Trial

A 100-night comfort trial is offered on Sleep Number mattresses. If owners are not satisfied, they can return the product within 100 days. They will be refunded, less original shipping fees.

Customers will be responsible for return shipping. This gives you the chance to see if the mattress fits your expectations.

Warranty

Defects are covered by a 25-year limited warranty. This includes all parts of the mattress and foundation. Costs for repairs or replacement parts for your air + foam bed is prorated based on your purchase date.

Shipping

Sleep Number beds ship through either standard UPS or with white glove service. You can choose. Standard ground shipping with UPS costs $89.99. Home delivery and setup costs $199.

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The Bad

High Prices
Shipping

High Prices

Sleep Number offers very advanced products compared to other run-of-the-mill mattress stores. Therefore, their products are rather expensive. If you choose to purchase a mattress from Sleep Number, you will be paying somewhere between $899 and $5,000.

Shipping

Along with the high price of their mattresses, shipping is costly as well. It is great that they give you the option to choose between white glove or standard delivery, but other luxury options, like Tempur-Pedic mattresses, come with free shipping.

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The Bottom Line

Sleep Number has been offering its products and services to its customers for about 30 years. They have gained the trust of their customers by offering multiple financing options, a desirable return policy, and a variety of products and price ranges to choose from.

However, because of their advanced technology, mattresses here are going to cost more compared to regular innerspring, or memory foam mattresses.

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User Reviews

Star Rating

4.3

star star star star star_half

241 Reviews

Review Breakdown

5 grade

58%

4 grade

22%

3 grade

12%

2 grade

1 grade

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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star star star star star

Linda Parry White Haven, PA

I have been using my sleep number bed for 10 years. It still feels as comfortable as the first day I bought it. We moved since the purchase and I was grateful for the component design which made it easy to take apart and put back together. I don’t readjust the firmness often but it’s nice to be able to do it after a hard day. I have always used a mattress protector on it and yet I can still feel the coolness of the temperature balance material in the mattress. It’s the best bed I’ve ever owned.

6 days ago

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Natasha Borischenko Columbia, SC

The bed platform was made of plastic and cracked on the existing bed frame. We never could seem to find the perfect setting. After complaining and writing negative reviews on other sites, a manager reached out to us stating "You purchased the base model. Our satisfied customers typically purchase the premium. Your particular bed has been discontinued." That really didn't help the review. But I'm leaving an extra star just because they did reach out.

2 weeks ago

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Frank Rivers Charlotte, NC

I finally found the best resting bed for my back . You live and learn sometimes the hard way. I highly recommend the SLEEP NUMBER bed for the best sleep 😴 💤 you most likely will find.

1 month ago

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Kimberly Briggs Little Rock, AR

I love how you can adjust the different sides! I need a firm mattress for my back, but my husband prefers a soft mattress. Customer service is great and they’re pretty easy to set up

1 month ago

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Stella Blue

I don't own a Sleep Number mattress, yet. But I slept on one at a Marriott Hotel and it's THE BEST mattress I have ever slept on. I had the best sleep of my life during my stay at the hotel and will buy one for myself very soon!

2 months ago

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Verified Customer

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Mark Troxel Provo, UT

I like that myself and my wife can have different firmness settings. The firmness of the bed not only varies by the resistance to compression but also by the amount of weight or pressure from the individual. So a setting of 45 for me is not the same as a setting of 45 for a person of a different weight. The pressure settings are very individual for the person using the bed. The down side is the chamber design is not perfect. The bed will sink slightly in the heaviest area like the hips/waist, and less in the extremities.

5 years ago

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Jason Atlanta, GA

I used my parents old sleep number mattress and it was pretty awesome. I really liked being able to adjust the firmness of the bed to suit me.

1 month ago

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RK Heating and Air, LLC Chicago, IL

Awesome bed, have one ourselves. Selecting each others comfort levels, can’t beat a good nights rest… Highly recommend this bed, pillows, etc.

2 months ago

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Nabil Rawi Alexandria, VA

Wry good quality just overpriced , sometimes you find deal on sale

1 week ago

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Missy Charleston, IL

I've been sleeping on a Sleep Number bed for probably 10+ years now. Granted, my bed is probably the most scaled down model -- not nearly as fancy as the ones available now -- but I love it! I basically let most of the air out of my side so it feels like I'm sleeping on a cloud. My husband likes his a lot more firm. That's why I love it so much; we can both adjust our sides to be exactly what we want while still sleeping in the same bed.

2 years ago

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Ida McCarty Chicago, IL

I went into Sleep Number to try out the mattresses. The minute that I entered the store, I knew that I would be in for a pleasant surprise. It felt like a car showroom, with some of the most beautiful mattresses on display. I just had to stretch out on one, just to see if it was as comfortable as it looked. I can assure you that it was very comfy. Was not ready to make a purchase. But I know now that this is the mattress that I will be purchasing.

5 years ago

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Jillian Johnson Cullman, AL

Knowing that you can sleep better with SleepIQ technology that tracks your sleep every night, gives you personal insights that will create a better sleeping environment is a great reason to invest in a Sleep Number bed and pillow. Depriving your body of sleep means a less productive time and hurts your overall health. So it is vital to invest in a bed and pillow that will enhance and improve your health. That is what Sleep Number gives you.

5 years ago

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Barbara Buckley Sarasota, FL

I love my sleep number bed, because I can change the firmness at the press of a button. Sometimes I need the mattress a little firmer and sometimes a little softer. I also love the fact that I can turn on the foot warmer, even here in Florida, you need a little bit of heat from time to time. Another important feature was the weight of the mattress. most mattresses are heavy when you need to lift and change the sheets. With Sleep Number, the mattress is extremely light. This is important as you age! Adjusting the head or foot is also a wonderful feature. I bought a second Sleep Number, nonadjustable bed for our guest room and our guests have stated how comfortable it is and how wonderful that they can adjust the firmness to meet their needs. Best bed ever! I am not sure how I feel about their Sleep IQ scores. I never feel like it matches how I sleep, when I compare my score with my husband's score. I do not find it to be accurate.

1 year ago

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Harold Honeyman Boardman, OR

I currently own my second Sleep Number bed, gave my first one to my son and daughter in law when they bought my house. My wife and I bought our first bed in January of 2014 and never regretted it. I bought my current Sleep Number bed in July of 2021. I was tired of waking up with my back and shoulders hurting every morning, while trying to sleep on a regular mattress. I dislike the initial cost of a Sleep Number bed but, after a few weeks of good nights sleep, the sting wears off as the back pain disappears. In addition the customer service is very good before and after the sale. The crew that delivers and sets up the bed really know what they are doing and make sure it is working properly, with you before they leave. I received a phone call a week or so later from my salesperson to ensure I was a satisfied customer. I liked the 36 months 0% financing as well for qualified customers. Overall I highly recommend Sleep Number!

1 year ago

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Scott A. Johnson Orem, UT

Sleep Number are the most comfortable beds I have ever slept on. The pricing is very high, but it can be worth it if you get one on sale. The beds have air chambers that are adjustable so you and your partner can have different settings (firm or soft).

2 years ago

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Robert Maidment Bakersfield, CA'

Overall have loved my sleep number bed. Had it for about 6 years and only problem I had was that the support for bed buckled under the bed twice (made of plastic). It was replaced both times and I changed the frame under the bed support and havent had a problem since. Bed is comfortable and my sleep number changes on occasion.

5 years ago

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Christine Rice Phoenix, AZ

I had a wonderful experience at my local Sleep Number store. I went in to complete a mission from Smiley360 and was very impressed with the attentive and helpful store employees. They answered all my questions and we're very kind.

5 years ago

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lisa

Because I have tried them out and in process of saving up to buy my very own because I have a very bad back and knee surfers both back and knee I need a bed that helps to get more sleep anbd sleepnumber is the one for me. Thank you

5 years ago

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Luke Swierczynski Franklin, MI

When I was shopping for a mattress the sleep number was definitely interesting. The ability to change your number based on your sleep to get the perfect bed was super appealing, but I don't toss and turn much or fluctuate in weight so not much of a point for me. If the technology ever decreases in cost I'd definitely consider it, but given how often you're supposed to get a new bed I don't see the value of the investment. They feel high quality though and are super comfortable.

1 year ago

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Natalie Rousey Riverton, UT

I have LOVED my sleep number bed. I have owned mine for almost 12 years now and I have only needed to replace the top pillow mattress. It was so helpful when I was pregnant and recovering from surgery to be able to adjust the firmness of my side of the bed. All the while not affecting my husbands sleep. I would definitely recommend this bed to anyone!

1 year ago

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Alexandria Lekberg Ellicott City, MD

We used to have one and loved it but changed over to Tempurpedic! It was great while we had it. You should try it in a store first to see if you like it! What I like about it was that I had a different number than my husband and could have it less firm than him. He likes the bed more firm so it works great for him too! Pick your number and save it!

1 year ago

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Bob Trammell Bakersfield, CA

We have had this mattress for many years and it is still comfortable! It is easily adjustable for firmness so my wife and I are both comfortable. Unlike some mattresses, you can easily roll over the middle to the other side (we have a King) with no "bump" in the middle. It holds the pressure we set it to. The mattress is lightweight and was very easy to put together and install on our existing frame.

1 year ago

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Ronald Lashley, Jr. Auburn, WA

One of the best mattresses I've ever owned and I'm overdue for an upgrade. I noticed an immediate difference in how my body felt in the morning after a night's good sleep on mine. Now being in my 50's and after decades of physically abusing my body exercising and doing obstacle course races, having a bed that contours and supports your body is essential. I'm a fan for life. Also having dual chambers is a must if you are sharing your sleeping space and have different needs

1 year ago

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Ben MN

My sleep number bed is the absolute best thing since sliced bread I set my sleep number and in a matter of mins I am out like a light and sleep the entire night from the 1 st night I got it and still to this day almost 3yrs later I don't think it's even possible to get a better night's sleep than I am now with my sleep number. When it comes time to replace this bed trust and believe me it will be replaced only with another sleep number mattress!

1 year ago

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Frank Herbert Portland, OR

I have two Sleep Number 360 c2 Smart Beds. Without question they are my favorite beds. They can be preset to adjust firmness and they further adjust themselves automatically as I sleep. I can tilt the headboard up or down for additional comfort. There is a light underneath the bed that comes on whenever I get out of bed during the middle of the night. The computer app gives me a sleep score each day based on heartbeat and rate of breathing. They are both so comfortable I would never buy another brand again.

1 year ago

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Kristen Parsons Sandy, UT

I had the BLESSING of sleeping on a sleep number mattress in a hotel I was staying in for business. I spent 5-10 minutes "finding my number" with the instructions that the hotel provided. I have chronic pain in my back finding sleep a tough endeavor. Let me tell you when I say I didn't wake up ONCE that night, or any of the 4 nights I slept on that mattress. Trying to convince my husband to get rid of our new mattress for a sleep number!

1 year ago

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Vicky Gauer Driftwood, TX

I purchased a Sleep Number mattress because of continuing back issues. I had tried medications, injections, and everything else I could to get a good night's rest. Sleep Number was my saving grace! I felt an immediate change in my sleep and sleeping habits. I was completely satisfied with the bed, the service, and the after purchase customer service. I can't recommend them enough! If you thing they are too pricey, I would have to tell you, I spent much more on multiple mattresses that only resulted in sleepless night, pain, and more doctor bills. I'm an extremely satisfied customer.

1 year ago

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Carrie Prince George, VA

I bought a Sleep Number bed. Though they are a little pricey, they are worth it. I call it an investment in myself. I sleep very well every night. Sometimes I need a firm mattress, sometimes I need a soft mattress, and sometimes I need a mattress that is in between and I get all of them with a sleep number and I get a massage on top of all of that.

1 year ago

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Keith Anderson Henderson, NV

My wife and I bought this bed about 3 years ago and really like it my wife has had back problems and needs a really firm mattress to sleep on I like a softer mattress so with her side at like 85 and mine said at 35 or 40 this mattress is really good. We liked it so much we decided to stop buying cheap mattresses for our kids who are only 12 and 14 but we bought these sleep number mattresses for our kids so they can adjust it to how they like and they can have it for them for many many years into their young adult life and take it with them when they move out of the house because these beds have an extremely long warranty with them

2 years ago

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Leeta Orem, UT

We have two Sleep Number beds, a king and a queen. One is a guest bedroom set and I always get compliments from our guests about how great their sleep was! They love the bed! We have had our Sleep Number for many years and have enjoyed every night of its use. VERY COMFORTABLE!! We use different settings for each of us and it makes for a great sleep for our differences!

2 years ago

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Yvonne ,

I absolutely love my sleep number bed. We purchased it in April of 2020. I was having terrible back, neck, hip pain while attempting a good nights sleep on our other mattress. I was always stiff in the morning. Since sleeping on this wonderful mattress all my aches & pains have gone away. It is worth every dollar you spend. The service and ease of set up was amazing! I will always recommend this mattress to anyone that will listen.

2 years ago

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Ashley Pleasant Grove, UT

I love my sleep number bed. I didn't know if I wanted to spend the extra money but the attraction of setting the bed to a number that is right for me was tempting. They have an in home trial of 100 hundred nights to try out your bed. If you aren't satisfied you can call before the 100 days and they will come pick it up. I promise you will not want to part with your new bed! I have never slept better in my life.

3 years ago

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Noriko Johnson Pleasant Grove, UT

We tried them at our friends house and really liked it so we got one for ourselves. It’s been a great bed and love that we can have different setting of firmness for my husband side and mine. When we stay somewhere we always looking forward to come home and sleep on our own bed. I like the sleep IQ app where we can see our sleep records. One thing that I was disappointed about is a worker who helped us told us that our friend who introduced us this bed should get some credit towards future purchases but they never received anything in a mail. So I called the store to talk to him but they didn’t take care of it.

4 years ago

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TyGuy Sandy, UT

These are very expensive, but it's a very well made product. I've had back problems for a few years and it flares up on occasion. I rarely have back problems anymore because of the bed I sleep on. Also, within the first two years, every part of your bed is replaceable for free. The day before my two year bed-iversary, I was able to get a few replacement parts so my bed feels basically brand new!

4 years ago

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Lesa Burgess Pleasant Grove, UT

The sleep number bed is an interesting bed that takes some time getting used to. However, once you get your settings & comfort number it will become a great bed for you. I found that a number of stores in the Salt Lake City area had Sleep Number beds readily available. You will be able to adjust the comfort of your bed from both sides of the mattress. Once you've slept on it a few nights, the bed has the ability to conform to your body which will relieve a ton of back pain. I've been told that this mattress has a longer lifespan than the average mattress, however I have not had it long enough to know that so time will tell!

4 years ago

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Sally Albright Crestwood, KY

The first time I slept in a sleep number was back in grade school. My good girlfriend's grandparents were out of town and we had a slumber party. We slept on their sleep number and I haven't gone back sense. My husband Harry would sleep on a rock if he could, yet I prefer to swim in a cloud of foamy goodness. Thanks to sleep number, we can have it all.

4 years ago

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cb Irving, TX

Sleep number is the best mattress on the market! I’m able to individually fix my side of the bed to my comfort level and my sleep has improved so much thanks to Sleep Number!

2 years ago

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Jen Clarks Summit, PA

I have had a sleep number bed for about 10 years. I don’t like it. My husband sleeps at a 30, me at 65. If he gets up, my number changes. If he puts his leg on my side, the number changes. When we first got the bed, he never blew his side up. He just left it at his sleep position. Come to find out, the side flattened. It’s like the mattress has a spare tire. I can never get my number correct and I’m usually hurting.

3 years ago

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Tanner Cook Gilbert, AZ

Just purchased my sleep number 3 months ago and I’ve fallen in love! The price can set you back but if you think about it - you spend 33% of your time in bed. You might as well make the best of it!

4 years ago

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Donna P. Fairfield, OH

I liked being told about the "IQ" of your sleep...I would have liked to have seen how it works with one of the beds, instead of just on a smart phone! I love my pillow that I received in exchange for my visit to the store. I have a ComfortFit Classic!

5 years ago

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Tina Lyons White Springs, FL

Gapping and platform issues. I have the split top king size. When the top is close together the platforms hit one another when being raised and lowered. If the top platforms are separated a bit to stop them from hitting, there is a large gap between the top ends of the mattress. Feel as if I could fall into the gap. Don't like it.

5 years ago

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Linda Forth Worth, TX

Most comfortable mattress I have ever had. I like the fact that I can raise the feet and head and it is easy for me as a senior adult to change the sheets on the bed. I also have the massage unit and love it as well.

5 years ago

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Amanda Huegele

My sleep number pillow is the best pillow by far I have ever owned . It is so soft and it just feels great under my head. It is very durable it dorms great to my neck and head. Love it everyone should own one

5 years ago

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Sultan AlSoufi CA

The product is amazing, I always get my stuff for the bed needs from Sleep Number and they are fabulous, also, I feel good the next morning from the product. And the service is good too.

5 years ago

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Linda Griffith Fairmont, WV

Sleep number bed are amazing little pricey though

1 month ago

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Audrey Macfarlane Dallas, TX

I moved from Utah to Texas and had zero furniture. I've always had back issues and my husband wakes me up when he moves around in the night, Sleep Number is the only company who offers mattresses that meet all my needs and my back pain has greatly decreased. So impressed and happy that I purchased this mattress.

1 year ago

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Brent Thurgood Spanish Fork, UT

My wife and I have had trouble sleeping and have gone through numerous mattresses. We bought a Sleep Number a couple months ago and have loved it. I have had two back surgeries and used to wake up sore each morning. Now with the Sleep number I don't have all the aches and pains in the morning.

1 year ago

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Ashlyn Elwood Roswell, GA

My favorite thing about Sleep Number mattresses is their adjustability. I tend to like mattresses more firm for my back while my partner prefers a softer feeling. We've both been able to sleep beautifully in Sleep Number beds because we can change the firmness of the mattress and also its angle. It's truly the evolution of mattresses!

1 year ago

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Sarah Biondo Gilbert, AZ

We got our first sleep number bed 6+ years ago when we bought our current house and it was a great splurge. We move our bed every night to watch tv and it’s so nice to have that flexibility to change the bed setting and monitor our sleep with the SleepIQ technology. We love it!

1 year ago

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Brittany Clark Meridian, ID

I love this bed! It's so smart and gives me so much data about my sleep. It's fun to track my sleep and how my dogs affect the bed. It was definitely worth the price!! Such a comfortable bed that is awesome to adjust it to my needs.

1 year ago

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