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Mattress Firm

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5.0

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LAST UPDATED: March 8th, 2024

Mattress Firm was founded in 1989 and is now based in Houston, Texas. With more than 2,500 company-operated and franchised mattress stores across 49 states, this company has the largest geographic footprint in the United States among multi-brand mattress retailers. Through its brands — Mattress Firm, Sleepy's, 1800 Mattress, and Sleep Train — this mattress giant offers a broad selection of both traditional and specialty mattresses, as well as bedding accessories, and other related products. Mattress Firm covers the basics, and much more. You can shop for a mattress set, adjustable bed, standard bed frame, box spring, mattress protector, and pillows, all in one place. 

Mattress Firm offers 100+ queen size options from a variety of mattress brands: 

12 Park

Beautyrest mattress

Chattam & Wells

Eclipse

INTELLIbed

Purple mattress

Serta mattress/Serta i Comfort series

Sleepy's mattresses

Tempur-Pedic

Tulo

To get an idea of the price range, 15+ queen size mattress models are offered under $500 and 45+ options are over $1,000. You can even buy a luxury mattress from INTELLIbed or Chattam & Wells. 

Keep reading for pros and cons, as well as Mattress Firm reviews from real customers. 

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The Good

  • Mattress Finder
  • APR Financing Options
  • Shipping and Delivery
  • 120 Night Sleep Trial
  • Price Guarantee
  • Large Variety of Products 
  • Contact Options
  • Nationwide Presence

Mattress Finder

When shopping at mattressfirm.com, the site offers a helpful Mattress Finder tool to help you evaluate what you find most important in a mattress, and which mattresses are the best fit, based on your size, nighttime aches and pains, preferences, and more. If you share a bed, you and a partner can even fill out the quiz together to help evaluate both sleepers' needs and wants, to find the perfect mattress. 

Whether looking for a soft, firm, or medium mattress, shoppers will be able to find a mattress for any and all sleeping positions soft, firm, or medium mattress, for all sleeping positions. There are even mattresses that cater to common sleeper complaints, like pain in the hips, lack of edge support. Hot sleepers will even be able to find a great night's sleep. In foam beds, ventilated memory foam or cooling gel-infused memory foam are often added as a foam layer on top of a base foam layer made of supportive high-density foam. This special cooling foam is also offered as an added comfort layer on hybrid and innerspring mattresses, often along with a specially-designed cooling mattress cover. 

APR Financing Options

Mattress Firm offers*  a couple of financing options to its customers: 

Mattress Firm Credit Card

Shoppers can apply for a Mattress Firm Credit Card online or in stores. It is offered by Synchrony Bank and has everyday promotional offers*, including 6-12 months interest-free financing. After the promo period, interest will be applied to your account, from the date of purchase. But, if you pay it off prior to the deadline, you can save a lot of money. 

In addition to this promotional offer, Mattress Firm offers special financing promotions throughout the year to qualified card holders. 

No Credit Needed Option

Shoppers can also buy a new mattress with assistance from Progressive Leasing. This is a rent-to-own, leas-purchase agreement. No credit is required. 

Basic application requirements include: 

  • At least 18 years old
  • A social security number or ITIN
  • A credit or debit card
  • Your checking account and routing number
  • Your government-issued photo ID
  • Your employer phone number and zipcode

While this is one of the few ways to get a mattress with less than $100 down, it can add up to be really expensive if you aren't able to pay the full amount, plus service fee in the first 90 days. 

This option is not available to people in Minnesota, New Jersey, Vermont, Wisconsin, or Wyoming. 

*Offer applies to single-receipt qualifying purchases. No interest will be charged on the promo purchase including taxes and delivery if you pay the promo purchase amount in full within 6 or 12 months. If you do not pay within that time, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.

Shipping and Delivery

Mattress Firm delivers within the continental United States and offers free delivery on online orders over $499. 

When buying a mattress online, shipping options include: 

  • Curbside delivery
  • White glove delivery (including setup)
  • Red carpet delivery (includes setup and a time window)

Available options often depend on the mattress you choose. Once you enter your zip code, the Mattress Firm website can even show you which mattresses are available for same day or next day delivery. 

If your order doesn't qualify for free shipping, the charge is $79. This applies to online mattress purchases only. Each mattress store has its own shipping policies. 

120 Night Sleep Trial

To help relieve some of the mattress buying pressure, this mattress retailer offers a 120-night sleep trial, with a return or exchange to help make sure you get a comfortable mattress. You must give the mattress some time to break-in, so you need to sleep on it for 30 nights before contacting customer service. 

If you are still tossing and turning after 30 nights, you can do a one-time exchange for $79.99-$99.99. 

If you aren’t comfortable on your new mattress, you can return it for a refund less an additional return delivery fee of $79.99-$99.99 plus a restocking fee of 10% of your original purchase price or $250, whichever is less. 

In the mattress industry, an in-home trial is becoming more of the norm, but the charge for this service ranges from free to several hundred dollars. Policies vary according to each of the different mattress companies. 

Price Guarantee

When mattress shopping, you want to make sure that you get a good mattress at the best price possible, whether you are shopping in-store or online. Mattress Firm helps you sleep easy with a 120-night low price guarantee. The retailer will beat any advertised price by 10% or your purchase is free within that time frame. 

There are a few standard terms and conditions, but this is still a great benefit. You can get popular mattresses like Serta iComfort or Beautyrest, knowing that you will be covered if you see a better price advertised elsewhere. Just contact customer service for assistance.

Large Variety of Products 

Mattress Firm offers a large variety of mattress options to help the majority of shoppers find a good night’s sleep. You will be able to find the mattress you are looking for by using filters on their corporate website. As with most online retailers, you can filter by several parameters: 

  • Mattress size  — Crib, Twin, Twin XL, Full, Queen, King, and California King
  • Comfort (firmness) — Extra Firm, Firm, Medium, Plush, and Ultra Plush
  • Budget — Under $300, $300–$599, $600–$999, $1,000–$1,599, $1,600+
  • Mattress type — Innerspring mattress, memory foam mattress, hybrid mattress, encased coil mattress, pillow top mattress, gel memory foam mattress, bed-in-a-box
  • Mattress brand
  • Top-rated mattresses

Contact Options

Because this is a large company, you can get help from customer service online via live chat, or over the phone. Customer service is available Monday–Saturday 8 AM to 9 PM Central and Sunday from 8 AM to 7 PM Central. 

Nationwide Presence

With a physical presence in 49 states, Mattress Firm is a well-known brand. When shopping with most online mattress companies, you don't even have an option to test out a bed. For shoppers that know what they want and how to find it, this isn't an issue. However, for first-time mattress shoppers, finding the perfect mattress without even touching one can be hard, because you might not know the describing words for features that you have grown to expect in a good mattress. 

This is where the huge Mattress Firm store network comes in handy. 

Online, shoppers can see which mattresses are available at local Mattress Firm stores, then go to get a better look. While you often won't be able to tell which model is the perfect mattress for you lying on it in a showroom for a few minutes, you can get a better idea of the firmness level, comfort features, type of mattress, type of pressure relief, and even mattress depth that you like best. 

Being able to easily and locally drop by to shop mattresses in-person is a great resource, especially when buying a mattress for the first time on your own. This also goes for couples trying to find a mattress that both will be happy with, especially if each individual has a different sleeping position. 

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The Bad

  • Chapter 11 Bankruptcy

Chapter 11 Bankruptcy

Mattress Firm filed for Chapter 11 bankruptcy on October 5th, 2018, which will result in the possible closing of up to 700 retail store locations. This will soon make trying out a mattress a little harder for those living near closing locations. Currently, you can easily browse your options online and see where the nearest storeroom model is available to test out.

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The Bottom Line

Mattress Firm has been offering its products and services for almost 30 years. You can find a good option whether you are looking for budget, mid-range, or luxury innerspring, hybrid, memory foam, latex, or gel foam mattresses. Over the years this mattress company has gained customers' trust by offering multiple financing options at reasonable APRs, a desirable 120-night return policy to make sure you get a comfortable mattress and a 120-night price match policy to make sure that you get a good price, and a large variety of products from popular and lesser-known mattress brands.

Whether you shop for a mattress online or at Mattress Firm locations nationwide, you will benefit from various customer-friendly policies.

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Star Rating

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3.0

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273 Reviews

Review Breakdown

5 grade

31%

4 grade

15%

3 grade

5%

2 grade

7%

1 grade

42%

Sentiment Criteria

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Michele Muir Bloomington, IN

I have a bought three adjustable beds for my house from this company within the last three years, very pleased with the quality. The only complaint I have is about the last bed that I just bought. When the delivery people came to set it up, it seemed to be fine. However, when I went to bed that night, I realized it was sitting very low to the floor! I know the legs are adjustable but I am an older woman with arthritis, and I am unable to make the adjustments. I live alone, so I called Mattress firm to see if the guys could stop by and just adjust the legs on the bed. Someone said they would get back with me but haven’t done so yet. I’m still waiting! I need the bed to be higher because I have problems getting up and down, and also because I want the storage space underneath the bed. As I mentioned, I live alone and have no one to help me! The adjustment on the other beds was fine but on my last delivery, the legs were not adjusted right. It’s very frustrating!

1 year ago

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Marge Shetler New Florence, PA

My husband and I ordered a split king adjustable bed from Mattress Firm in Johnstown, PA, on April 2. Our salesman was William (Ron) A. Ron was wonderful. He was very knowledgeable about the products, listened to our needs, and spent a considerable amount of time with us to help us select the best bed. He also worked hard to put a good deal together for us. The only down side to the deal was that the twin xl mattresses that we ordered were not available for delivery until Friday, April 19. Although one of the reasons we shopped Mattress Firm was their online claim of same day delivery, we agreed to wait to get just the right bed. Delivery time on the 19th was scheduled between 3:45 and 5:45 pm. Our grandson wanted our old bed, so he moved it out prior to that time, leaving nothing of the bed but the headboard in our room. Around 3 pm I checked online to see where the truck was. It showed the truck about an hour away at the 11th stop (ours was the 12th), and delivery time was changed. The next couple times I checked, it was later. The last time was between 7 something and 8 something. I did not receive a phone call until 6:45 from the driver, who told me that the truck had broken down and my bed would not be delivered. He said that his office was supposed to make that call, but I never heard from them. I called our salesman at Mattress Firm. Ron explained that Mattress Firm sources out their delivery service, and that he had not heard that the delivery was delayed. So much for “Red Carpet Delivery”! Ron made phone calls, and tried to get a delivery for Saturday. Being Easter weekend, that didn’t happen. When I was told that the it would come “Monday or Tuesday”, I was livid. I told him if it wasn’t delivered Monday, I was cancelling the order. It’s scheduled for Monday morning. The delivery service’s lack of communication with us and with Ron was inexcusable. We relied on the on-time delivery and planned our day around it. We were left hanging in limbo waiting at a very busy time for us. Not only was the delivery service unprofessional, but the customer services phone system is useless. Navigating their automated menu is infuriating. There is no way to talk to a live person, and no way to leave a message. We have had no bed to sleep in for 3 nights! No delivery yet, so I can’t speak to product quality, comfort, etc. yet. Overall, I was extremely satisfied with the salesman and the buying experience, but beyond dissatisfied with the customer service department and delivery service. UPDATE: Bed was delivered on Monday, and we really like it. Only regret is the height. We put all three leg pegs under it, and almost need a stepladder to climb into it. We should have only put two pegs under it. Totally our fault. Mattress Firm refunded our delivery price and also a discount for the inconvenience.

4 years ago

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Linda l Hitchings Bloomington, IN

I had been thinking of buying a new bed for over a year and began actively searching around a month ago. I looked on-line and also went to 4 stores in our area. For those of you mattress shopping, you know that the choice is ... overwhelming. At Mattress Firm, their mattress choices were easily identifiable as far as firmness, price, and brand and their staff was attentive and well-informed. They worked within our budget while allowing us to try out different beds and discuss possibilities that were both more and less expensive than our choices. Their guidance was reassuring, focusing on our needs. Additionally, they offered the best price, buy back policy, financing, and other perks than any other store in town and than on-line! Alina at the Bloomington Indiana store was particularly patient with our questions and concern. THANK YOU!

5 years ago

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Steven Whites Salt Lake City, UT

I purchased a RENUE mattress from Mattress Firm. The best part is that it was on 0% financing for 6 months over $499, it was $599 on sale from previous $899. So it was a great deal! Then I got it home and slept on it, it was so soft, comfortable, etc. for myself, but when I had my gf sleep over on it with me(more weight), it started to squish down too much. It consists of: polyurethane foam pad 77%, blended fiber batter 23%. (70% Rayon, 30% polyester). I enjoy my beds super soft so I was in heaven, but when my girlfriend moved in and we both slept on it together for months it started to sag in the middle. We added a piece of wood along the bottom bed frame of it(because ours was just bars across, but then later changed the bottom support to a thin camper trailer queen mattress(made for campers) underneath it and it is amazing once again! The manufacturer is Corsicana Bedding. Long story short, super soft for me, my gf needs slightly firmer. So eventually we will buy a new mattress that is in-between. I loved this mattress being solo. Last suggesting is if you are over 250lb's you'll want the board or extra mattress pad underneath to hold it from sinking you in. I love it! The gf thinks its pretty good, but wants slightly more firm.

2 years ago

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Sabrina

We purchased a Serta I Series Hybrid Bed at the Mattress Firm on Power Road in Gilbert Az. We were given a great price with a guarantee they would beat competitors offers. The bed was delivered and set up on time and they removed our old bed. We love the bed and they offer a return if the bed does not work out. So far it is a keeper.

5 years ago

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Becca Jones Bel Air, MD

Mattress Firm was a nice company to purchase a mattress from. We wanted something for our guest bedroom that would be comfortable for anyone to sleep on regardless of their preferences. The sales representative recommended a bamboo mattress with a medium firm comfort. This mattress has held up great over time and each time a guest stays over, they enjoy sleeping on the mattress. Mattress firm made it easy to choose something within our budget and our comfort needs! They offer items at a great rate compared to other companies.

2 years ago

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Amy Stewart Gilbert, AZ

We have purchased mattresses from Mattress Firm many times and still are using them now. We love coming in and looking through all of their clearance items and finding great beds at a fraction of the price!

5 years ago

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Autumn Lewiston, ID

I went to a local mattress firm business to test out a king-size pillow-top mattress. I was impressed with the many different mattress options available in the store, however, I was not satisfied with the customer service or the price of the mattress.

2 years ago

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Lindsey A Brown Lehi, UT

So far so good. I've bought 3 mattresses for my kids as well as for a guest bedroom from Mattress Firm and although it's not my main mattress, my guests have said its quite comfortable. The purchase process was very smooth and the staff were very knowledgeable and friendly.

5 years ago

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Chase H Provo, UT

My wife and I went to mattress firm a few years back. The employees were friendly and good at helping us find a mattress matching our needs. We didn't end up purchasing here because we bought at another furniture store from the clearance section. The service was good at Mattress Firm though.

5 years ago

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Low Honolulu, HI

Great value, great price, comfortable. We were looking for a firm mattress and was pleased to find that there was a huge inventory and that it was reasonably priced.

6 years ago

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Kristen Parsons Sandy, UT

I have purchased two mattresses through Mattress Firm and always had a good experience. Prices are fair but we had some issues with delivery. The customer service has always been superior!

2 years ago

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Jobie Goodro Orem, UT

Although we don’t love our mattress, we like it and really appreciated the sales associate and customer service we received. They really wanted us to get the best mattress for our money and issues.

5 years ago

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Rischelle Mikkelson American Fork, UT

Mattress firm had a good variety of mattresses. We needed a twin size for our child’s bed. They had a good quality option for a reasonable price. They staff was knowledgeable and not pushy.

5 years ago

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William South Jordan, UT

I have bought many mattresses/pillows/box springs from this company and have enjoyed using all of them. I will continue to purchase from this store. The quality and price are definitely worth it.

5 years ago

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ja anderson Fort Worth, TX

left room for improvement, as it did not fell like a firm mattress, but it is better than the first one I think the frame is defective

6 years ago

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Sylvia Horner Durham, NC

I have bought a couple of mattress from this company and most of them have been really good, but the one I have on my bed still gives me back pains.

6 years ago

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Lisa Houston, TX

Mattress was excellent I got Tempur-pedic size after I am may be a year I did notice that one side Dad sink in more other than that it was a great mattress

2 years ago

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Avery Fowler Pleasant Grove, UT

They had very high quality mattresses and the prices were some of the best I've seen! All the staff was very nice too!

5 years ago

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RobertSamuelson Taneytown, MD

Problem getting new 'adjustable' bed set up. Company reponsive. Curtomer service now better than when first tested.

6 years ago

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Larry Smith Jacksonville, FL

Huge selection to choose from but sales were helpful and I am very happy with what I got. they know what there doing!

6 years ago

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mgillings

Bought our mattress here several years ago. They had so many to choose from and our mattress is still the most comfortable bed in the house!

5 years ago

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Jenny whipple Mesa, AZ

We bought a mattress at mattress firm which ended up not being good for us. They took it back and gave us a full refund with no hassle.

5 years ago

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Reverend Christapher McDonnell Arlington, T

They met all of my expectations and had a pretty good deal. Delivery was expensive

6 years ago

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Terry Wayne Bailey Dallas, TX

The mattress is comfortable but with my back issues I need a mattress that's ideal for my back.

6 years ago

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Howard cramer Phoenix, AZ

I used them when they were Sleepy was a stellar experience and it wasn't poor either

6 years ago

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Michael Leslie Flint, MI

Quality mattress at a reasonable price. We purchased a bamboo mattress years ago and it continues to keep it's shape.

2 years ago

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boscoe16 Ladson, SC

Very helpful and polite. Prices pretty good and selection very good. They have been true to their word.

3 years ago

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Fernando Delgado Tempe, AZ

They are very knowledgeable on their products they sell and take their time to find exactly what you are looking for.

5 years ago

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Gloria Miami, FL

They sold me what they said and the delivery was in time and all went well

6 years ago

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Wesley Clark Kaufman, TX

Good quality for a reasonable price. Good customer service.

6 years ago

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Anonymous San Jose, CA

Excellent customer service and hassles free shipping experience

6 years ago

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Aaron New York, NY

Very comfortable, bed is year old and has dip for in it. Not sure on longevity.

6 years ago

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Brittany Alshawy Colorado Springs, CO

Higher prices for mattresses than other stores. But good quality. They have all the major brands.

3 years ago

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Kaitlyn G. Vienna, VA

Purchased our most recent mattress from here, service was good and sales people weren't too pushy.

5 years ago

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Haidyn Houtz South Jordan, UT

I love getting my mattress from here. The price was good and the customer service was great!

5 years ago

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Francisco Rivero New York, NY

Very good product, good mattress I sleep like a baby.

6 years ago

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Mohamed Rochester, NY

Comfortable, having a lot of designs and best price

6 years ago

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Cynthia Memphis, TN

Satiisfied with product & customer service.

6 years ago

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Anonymous Fort Lauderdale, FL

Very good return policy happy with mattress

6 years ago

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Latisha Howell Dallas, TX

Its comfortable but I had more comfort&&

6 years ago

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michelle l pierce Gilbert, AZ

They make it easy to buy a bed, nice people working for them.

5 years ago