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Mattress Firm

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5.0

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LAST UPDATED: March 8th, 2024

Mattress Firm was founded in 1989 and is now based in Houston, Texas. With more than 2,500 company-operated and franchised mattress stores across 49 states, this company has the largest geographic footprint in the United States among multi-brand mattress retailers. Through its brands — Mattress Firm, Sleepy's, 1800 Mattress, and Sleep Train — this mattress giant offers a broad selection of both traditional and specialty mattresses, as well as bedding accessories, and other related products. Mattress Firm covers the basics, and much more. You can shop for a mattress set, adjustable bed, standard bed frame, box spring, mattress protector, and pillows, all in one place. 

Mattress Firm offers 100+ queen size options from a variety of mattress brands: 

12 Park

Beautyrest mattress

Chattam & Wells

Eclipse

INTELLIbed

Purple mattress

Serta mattress/Serta i Comfort series

Sleepy's mattresses

Tempur-Pedic

Tulo

To get an idea of the price range, 15+ queen size mattress models are offered under $500 and 45+ options are over $1,000. You can even buy a luxury mattress from INTELLIbed or Chattam & Wells. 

Keep reading for pros and cons, as well as Mattress Firm reviews from real customers. 

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The Good

  • Mattress Finder
  • APR Financing Options
  • Shipping and Delivery
  • 120 Night Sleep Trial
  • Price Guarantee
  • Large Variety of Products 
  • Contact Options
  • Nationwide Presence

Mattress Finder

When shopping at mattressfirm.com, the site offers a helpful Mattress Finder tool to help you evaluate what you find most important in a mattress, and which mattresses are the best fit, based on your size, nighttime aches and pains, preferences, and more. If you share a bed, you and a partner can even fill out the quiz together to help evaluate both sleepers' needs and wants, to find the perfect mattress. 

Whether looking for a soft, firm, or medium mattress, shoppers will be able to find a mattress for any and all sleeping positions soft, firm, or medium mattress, for all sleeping positions. There are even mattresses that cater to common sleeper complaints, like pain in the hips, lack of edge support. Hot sleepers will even be able to find a great night's sleep. In foam beds, ventilated memory foam or cooling gel-infused memory foam are often added as a foam layer on top of a base foam layer made of supportive high-density foam. This special cooling foam is also offered as an added comfort layer on hybrid and innerspring mattresses, often along with a specially-designed cooling mattress cover. 

APR Financing Options

Mattress Firm offers*  a couple of financing options to its customers: 

Mattress Firm Credit Card

Shoppers can apply for a Mattress Firm Credit Card online or in stores. It is offered by Synchrony Bank and has everyday promotional offers*, including 6-12 months interest-free financing. After the promo period, interest will be applied to your account, from the date of purchase. But, if you pay it off prior to the deadline, you can save a lot of money. 

In addition to this promotional offer, Mattress Firm offers special financing promotions throughout the year to qualified card holders. 

No Credit Needed Option

Shoppers can also buy a new mattress with assistance from Progressive Leasing. This is a rent-to-own, leas-purchase agreement. No credit is required. 

Basic application requirements include: 

  • At least 18 years old
  • A social security number or ITIN
  • A credit or debit card
  • Your checking account and routing number
  • Your government-issued photo ID
  • Your employer phone number and zipcode

While this is one of the few ways to get a mattress with less than $100 down, it can add up to be really expensive if you aren't able to pay the full amount, plus service fee in the first 90 days. 

This option is not available to people in Minnesota, New Jersey, Vermont, Wisconsin, or Wyoming. 

*Offer applies to single-receipt qualifying purchases. No interest will be charged on the promo purchase including taxes and delivery if you pay the promo purchase amount in full within 6 or 12 months. If you do not pay within that time, interest will be charged on the promo purchase from the purchase date. Depending on purchase amount, promotion length and payment allocation, the required minimum monthly payments may or may not pay off purchase by end of promotional period. Regular account terms apply to non-promotional purchases and, after promotion ends, to promotional balance. For new accounts: Purchase APR is 29.99%; Minimum Interest Charge is $2. Existing cardholders should see their credit card agreement for their applicable terms. Subject to credit approval. We reserve the right to discontinue or alter the terms of this offer any time.

Shipping and Delivery

Mattress Firm delivers within the continental United States and offers free delivery on online orders over $499. 

When buying a mattress online, shipping options include: 

  • Curbside delivery
  • White glove delivery (including setup)
  • Red carpet delivery (includes setup and a time window)

Available options often depend on the mattress you choose. Once you enter your zip code, the Mattress Firm website can even show you which mattresses are available for same day or next day delivery. 

If your order doesn't qualify for free shipping, the charge is $79. This applies to online mattress purchases only. Each mattress store has its own shipping policies. 

120 Night Sleep Trial

To help relieve some of the mattress buying pressure, this mattress retailer offers a 120-night sleep trial, with a return or exchange to help make sure you get a comfortable mattress. You must give the mattress some time to break-in, so you need to sleep on it for 30 nights before contacting customer service. 

If you are still tossing and turning after 30 nights, you can do a one-time exchange for $79.99-$99.99. 

If you aren’t comfortable on your new mattress, you can return it for a refund less an additional return delivery fee of $79.99-$99.99 plus a restocking fee of 10% of your original purchase price or $250, whichever is less. 

In the mattress industry, an in-home trial is becoming more of the norm, but the charge for this service ranges from free to several hundred dollars. Policies vary according to each of the different mattress companies. 

Price Guarantee

When mattress shopping, you want to make sure that you get a good mattress at the best price possible, whether you are shopping in-store or online. Mattress Firm helps you sleep easy with a 120-night low price guarantee. The retailer will beat any advertised price by 10% or your purchase is free within that time frame. 

There are a few standard terms and conditions, but this is still a great benefit. You can get popular mattresses like Serta iComfort or Beautyrest, knowing that you will be covered if you see a better price advertised elsewhere. Just contact customer service for assistance.

Large Variety of Products 

Mattress Firm offers a large variety of mattress options to help the majority of shoppers find a good night’s sleep. You will be able to find the mattress you are looking for by using filters on their corporate website. As with most online retailers, you can filter by several parameters: 

  • Mattress size  — Crib, Twin, Twin XL, Full, Queen, King, and California King
  • Comfort (firmness) — Extra Firm, Firm, Medium, Plush, and Ultra Plush
  • Budget — Under $300, $300–$599, $600–$999, $1,000–$1,599, $1,600+
  • Mattress type — Innerspring mattress, memory foam mattress, hybrid mattress, encased coil mattress, pillow top mattress, gel memory foam mattress, bed-in-a-box
  • Mattress brand
  • Top-rated mattresses

Contact Options

Because this is a large company, you can get help from customer service online via live chat, or over the phone. Customer service is available Monday–Saturday 8 AM to 9 PM Central and Sunday from 8 AM to 7 PM Central. 

Nationwide Presence

With a physical presence in 49 states, Mattress Firm is a well-known brand. When shopping with most online mattress companies, you don't even have an option to test out a bed. For shoppers that know what they want and how to find it, this isn't an issue. However, for first-time mattress shoppers, finding the perfect mattress without even touching one can be hard, because you might not know the describing words for features that you have grown to expect in a good mattress. 

This is where the huge Mattress Firm store network comes in handy. 

Online, shoppers can see which mattresses are available at local Mattress Firm stores, then go to get a better look. While you often won't be able to tell which model is the perfect mattress for you lying on it in a showroom for a few minutes, you can get a better idea of the firmness level, comfort features, type of mattress, type of pressure relief, and even mattress depth that you like best. 

Being able to easily and locally drop by to shop mattresses in-person is a great resource, especially when buying a mattress for the first time on your own. This also goes for couples trying to find a mattress that both will be happy with, especially if each individual has a different sleeping position. 

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The Bad

  • Chapter 11 Bankruptcy

Chapter 11 Bankruptcy

Mattress Firm filed for Chapter 11 bankruptcy on October 5th, 2018, which will result in the possible closing of up to 700 retail store locations. This will soon make trying out a mattress a little harder for those living near closing locations. Currently, you can easily browse your options online and see where the nearest storeroom model is available to test out.

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The Bottom Line

Mattress Firm has been offering its products and services for almost 30 years. You can find a good option whether you are looking for budget, mid-range, or luxury innerspring, hybrid, memory foam, latex, or gel foam mattresses. Over the years this mattress company has gained customers' trust by offering multiple financing options at reasonable APRs, a desirable 120-night return policy to make sure you get a comfortable mattress and a 120-night price match policy to make sure that you get a good price, and a large variety of products from popular and lesser-known mattress brands.

Whether you shop for a mattress online or at Mattress Firm locations nationwide, you will benefit from various customer-friendly policies.

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Star Rating

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3.0

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273 Reviews

Review Breakdown

5 grade

31%

4 grade

15%

3 grade

5%

2 grade

7%

1 grade

42%

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Crissy D San Francisco, CA

Purchased twin Mattress right before Presidents Day fir son. Was not sure about it so asked about return policy. They conveniently left out restocking fee of 99.00 and pick-up fee of 99.00. Lo g story short my son purchased full size mattress somewhere else my husband and I walk in store with mattress and the lady is looking at us like we are crazy. She then explained we could not return here and that we needed to schedule pick up. (No problem, i get that because of health reasons) That was never explained at the time of purchase nor at that this time Iinformed it would be 99.00 for pick up. Then was told it would have to bec30 days before I could return. 😳 Explained would be traveling and needed to schedule early. No help. Called customer service which stated would email store and I would be contacted within 24 hours. That was a week ago. 🫤 Called customer service again 3/8/24 and asked for corporates number and rep basically refused to give number stated she could help me and would schedule return and pick up and not charge me. I was like okay are you sure because this is not what the the last rep I formed me. She stated yes and stated she was contacting store and put me on hold. Couple minutes later everything changed and she was escalating to District Manager and someone would contact me. I stated that's what the last rep stated a week ago and the reason I asked for CORPORATES number because no obe ever gets back to me. I really think it's very bad business to leave out informing customers of 99.00 restocking fees and 99.00 pick up fees especially when you ask about returns because your not sure about purchasing. It's your job as sales person to inform customers and not out just to make a buck, then say read your contract afterwards.

2 weeks ago

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Nancy Azizi Napa, CA

We bought four mattresses (2 twins, one queen, one king) last year from the Napa location from a very helpful sale person Ed. Service was good. Our mattresses were different brands at different price range, one over $3k. We all weigh under 150 lbs. In leas than a year all 4 were noticeably defected, we would sink into our mattress and sleeping on the 20 year old mattress in the guest room felt better than our own bed! To their credit, after going through a extensive and expensive warranty process, they honored us new mattresses. I’m not sure if anything new is going to last longer than what I had. How can all of their mattresses be junk in such a short time???? What should I get now? Paying for a more expensive mattress doesn’t make a difference.

2 years ago

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Shannon Rogers Marion, IN

I appreciated the customer service we received when we went to the store, it was great. HOWEVER, they were sure to point out the 120 night guarantee, but not all of the loopholes nor fine print, should our mattress not be right for us. I feel like they stole over $200 from us, by claiming a "restocking fee" and charging us a percentage for the return. It could have been worse, he was kind enough to drop the percentage to 10% rather than 20%, but nevertheless the grief we got (the mattress turned out to be way too firm and my husband's back hurt so bad he couldn't walk) was not worth the "kindness" of dropping 10% off what they normally charge for a return. What happened to transparency and honesty in business? DO NOT RECOMMEND---or at least buyer beware!!!

3 years ago

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Eric Lauwagie ,

Moral of the story: Brick and mortar mattress stores are becoming obsolete and charge a hefty markup. Do your research and purchase a quality mattress online. It will save you time and money and online sellers are much more flexible with returns. I have no issues with Mattress firm employees. Their policies are what created the headaches. This was my wife and my first time buying a mattress. We thought that going to a brick and mortar store to test out the mattresses ourselves would be our best bet. Unfortunately, we got tangled up with all the nonsense that is embedded in the traditional mattress buying process. We started at Mattress Firm and were shown the Beautyrest hybrid which we liked. The sales manager, Craig, gave us what he said was a "good deal", but we would have to pay and sign for it that day as he "may not be in the same store tomorrow" (he turned out to be in the same store for weeks to come). I found out later that day that the price he gave us for the mattress was the exact same price as their website. We had the option of canceling the order at no cost anytime before the delivery one week out. We ended up signing the papers with the intent on shopping around some more. We then went to Ashley Homestore and found a Sterns and Fosters mattress that we liked even better. I called Craig in the store and he said that he would beat their quoted price for the same mattress. We went back to Mattress Firm to find that they did not carry the same Sterns and Fosters model. I found out manufacturers sell the same mattress to different sellers just with different names to confuse buyers even more. Craig then had us try out a few comparable mattresses and we then settled on a Serta iSeries 300 hybrid (plush). We also were purchasing an adjustable frame as my wife has sleep apnea, so having the adjustable frame improves sleep quality. Craig threw in free setup of the adjustable frame and a purple pillow, so kudos to him on that. The mattress arrived a week later and they set it up no problems. After they left, I discovered that a few of the button tufts were unseamed (see photo). I called Craig to notify him of this issue and possibly get a credit on the account as I was delivered a mattress with a defect. He said that the tufting was not something that was under warranty and that he would have to contact his manager in order to see what he could do. After several calls throughout the week there was no traction made. Sleeping on the mattress was comfy for the first couple of nights, but after the mattress broke in we began to have some reoccurring back pain. After doing some research, having a firmer mattress is better for back support, especially with an adjustable frame. Why would we be sold a plush mattress when they were aware it was going to be on an adjustable frame and my wife had complained of back pain issues? Clearly we were not given the proper insight into this before making the purchase. After doing some more research on alternative mattresses, I stumbled upon the Avocado Green mattress. It had the highest Consumer Reports rating this past year and had very high scores for back sleepers. I also found out that the price of the Avocado was less than what we paid for the Serta. I called Craig yet again to figure out our options for returning the mattress. He informed us that we could not return the mattress until 21 days after we received the mattress. He also said there would be a 20% restocking fee for the return and that we would have to pay back the discount he gave us on the adjustable frame in order to return it. I told him this was unacceptable and that I would be willing to pay a 10% restocking fee and not pay the difference on the adjustable frame (we ended up getting this). We ordered the Avocado mattress and were very well informed of our options by their customer support team. We've been sleeping on the Avocado for a couple of weeks and could not be happier. I wouldn't recommend anyone go through Mattress Firm to purchase a mattress. Their prices are far too marked up and there are plenty of great mattresses available online at a lower price.

4 years ago

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Robert Land Spring, TX

On May25th I ordered a mattress from their memorial day sale (advertised as in stock) - the only reason I gave them 2 stars instead of 1 is simple - they delivered the adjustable base 2 days from the order on memorial day - their delivery team was polite/competent/and efficent. It's been 10 days and I've spent more time in chats and on the phone tracking my mattress than the time it took to pick it out and spend our hard earned money! 10 days later the mattress is out of stock - I've had customer service delay/lie/and refuse to call back! They ignored their promise to ship on time - their delivery window is a lie - their customer service treats you like you're expendable and if I get this mattress it'll be over a month to receive! I gave our mattress to charity so now my sick wife and animals all cram onto a couch while I sleep on the floor. Lesson learned - I'll pay extra to shop with a local business that backs up their word! Cya soon gallery furniture!

4 years ago

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Veta Jacqulin El Cerrito, CA

Since I purchased my mattress at Mattress Firm, I wake up every morning with lower back pain. The store did exchange the first mattress, at minimal cost; however, I think I got the wrong replacement mattress. I am 82 years old and have only experienced these back issues ever since I am sleeping on this super soft mattress - what I wanted was a very firm mattress. While the sales person was very pleasant, attempts to rectify the issue with management has been unsuccessful. Being on a limited income, their offer would cost more than I can afford. With so many other mattress store alternatives, I did not do my research well before purchase.

4 years ago

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Leah Shelton, WA

I haven’t received a $62 refund I was told I would get. When I called this morning they said it would take 2 to 3 weeks. That is ridiculous. Also, I saved years to buy a new mattress, years!! When I went to mattress firm I was assured I was getting the best deal possible. Less than a week later mattress firm is offering a promotion where I could’ve gotten the mattress protector free, the boxspring free, and two memory foam pillows free. Instead, I paid $75 for a mattress protector I didn’t even want but needed to make sure that I could return the mattress if it wasn’t comfortable. And I got no boxspring and no memory foam pillows. I paid $1488 cash. The mattress I originally ordered and expected to be delivered was not. On the day it was supposed to be delivered I called and was told it was back ordered. The sales person did go out of her way to substitute a better mattress. The mattress is great. We did wind up waiting five days longer for delivery then we wanted to, and also we missed out on all of those promotional deals by just a few days. And, 2 to 3 weeks to refund money paid is unacceptable. I would never shop at mattress firm again. And, 2 to 3 weeks to refund money paid is unacceptable. I would never shop at mattress firm again. Just because in my opinion they did not give me as good a deal as they said they were. Less than a week later they were offering multiple promotions. I feel cheated.

5 years ago

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Emilie Florene Ortega Sahuarita, AZ

The customer service at this company is terrible. I paid cash for a bed 3 weeks ago and have been rescheduled 3 times for delivery. They have my money and I have no bed. I am supposed to get it tomorrow, but I won't hold my breath. I had to follow up on delivery dates myself. No one called me. I would cancel my order, but I need the refund first to go elsewhere to buy a bed. They have me over a barrel. Save yourself a lot of grief, buy your bed somewhere else.

1 year ago

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Maya My McDonough, GA

We bought a mattress and afterwards, felt pretty ripped off. The price was pretty expensive and we found the same one but cheaper mattress being sold at a non-name brand outlet.

8 months ago

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Cathy Danielsville, GA

We bought our mattress one year ago free paying 1600 dollars it got dips tried to do the warranty on line what a joke now we're stuck with this junk still owe 900 dollars just don't want to ruin my credit never again alot of money for back and body pain warrantys are worthless so buyers beware.

4 years ago

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Brenda Stough Dora, AL

I don't really care for the mattress that we have now to firm for me hurts my back. I liked my memory foam mattress that we purchased from Walmart never had a problem with it hurting my back like the one we have now that we purchased from Amazon.

6 years ago

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Brittany Clark Meridian, ID

I did not enjoy my experience at Mattress Firm. All the mattresses seemed cheaply made and way over priced. The sales people were less than helpful. The delivery date would have been outrageously extended. Their prices were almost double on some items from another store. Many of their brands we had never even heard of. I definitely would not recommend.

2 years ago

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Katie Kearney Vienna, VA

My husband and I were in the market for a new bed and went to Mattress Firm. The sales guys were kind of pushy and would not accept the fact that we had just started our search and wanted to look around at all our options. The beds there were just okay to us, nothing screamed "must have." We ended up with a Casper Mattress and love it so far.

5 years ago

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Steven Coleman Gilbert, AZ

good prices and good made beds and they are real nice and homest poeple i would buy my bed there again when i need a new bed

6 years ago

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Natasha Lopez Orlando, FL

The bed started caving in in the middle. It doesn't stay leveled and gives me pains on my back and arms .

6 years ago

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Anne Radcliffe Pleasant Grove, UT

checked out their store and prices. found the same mattress at another store for less, even when mattress firm was on sale.

5 years ago

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Beverly Wilczek Oak Island, NC

The mattress broke down way to soon. In less than a year there was a deep rut in the mattress.

6 years ago

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Cameron Stafford Los Angeles, CA

Good store, pleasant salesman, mediocre mattress for what we paid.

6 years ago

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Kelly Brown Prince George, VA

6 months into purchase and use, this mattress shoes signs of sag

6 years ago