KeyBank
Is This Your Business?3.1
4.6
Overall Score
Author: Kaitlyn Short
Key Bank is one of the nation's leading banks and providers of financial solutions. The bank was originally founded in 1849 and has since had several name changes. It is headquartered in Cleveland, Ohio, and is the 29th largest bank in the United States, as defined by total assets ($98.4 billion). Of the many services the bank provides to its customers in 12 states, loans are significant part of the business. Key Bank offers personal loans, lines of credit, auto and RV loans, mortgage loans, home equity loans and boat loans. This vast menu of offerings set the company apart from competitors, as does the company's rich history and experience. On the negative side, customer service is a consistent problem with the company.
Jump to the bottom of the page to check out
Top Ranked Companies
The Good
- Comprehensive Loan Options
- Loan Amounts
- Interest Rates and Terms
- Overdraft Protection
Comprehensive Loan Options
If you need more than one kind of option, Key is a terrific choice. This is because the can approve you for a number of different types of loans as well as no collateral line of called their . The different types offer coverage for a number of categories such as a loans specifically for cars and motorcycles. In addition to these specific options, you will also be able to get a traditional or an .
A means that KeyBank will give you a if you are able to put up some sort of collateral if you default on your . An allows you to qualify for a without any sort of collateral to back it up. Having these flexible options from the same makes it easier to find the right kind of for your needs.
Loan Amounts
Personal loans are a popular option for customers who want to pay off debt or take care of nagging medical bills without having to use credit cards or installment payments. The amount of money you need could vary considerably depending on the issue and your situation. Luckily, Key Bank will grant you a personal credit line of up to $50,000 and personal loans starting at $5,000 up to $50,000.
If you are in need of a personal loan that is more than $50,000, KeyBank sugests visiting one of its local banks where they may be able to work out a deal for certain, qualified borrowers.
Interest Rates and Terms
Your will be dependent upon a few factors. The two most important factors include:
- history and score
approval will be contingent upon your history. Depending on where you sit, your rates and terms will vary. The good news is, if your isn't quite where you'd like it to be, you don't have to be out of luck. You may have a steeper rate with less-than-ideal terms, but struggling doesn't mean you can't be approved.
Your also plays into your . The higher your , the lower your will be. The lower your , the higher your will be.
Overdraft Protection
Customers can link their loan accounts to their checking accounts to make payment more feasible and to ensure that money is available to pay off the loans. We love that Key Bank has experience under its belt. It has a seasoned management team that understands the banking industry and has thorough knowledge about lending and borrowing. Plus, the bank has nearly 1,000 branches across the country for customers to use, in addition to its well-built website, key.com. In addition, customers like that they can use Key Bank as a one-stop shop for all their banking and borrowing needs.
The Bad
- Slower Than Necessary
- Poor Communication
Slower than Necessary
Big and experienced does not necessarily equal fast. This is apparent with Key Bank. The application and approval process is not as swift as other lenders, and wait times for simple questions can be inordinately long.
Poor Communication
A frequent customer complaint is that customer service agents give people the run-around and fail to resolve issues in a courteous manner. Customer are often frustrated by the perception that agents aren't listening to them or to their questions and concerns.
Also, it's a shame that the has some and usage rules, some of which are only made known via online means. But not all customers use , thus effectively eliminating them from being apprised of this information. Key has some strict rules and regulations concerning minimum balances and a minimum requirement for using cards. Customers are often not aware of these requirements and are then assessed fees by not abiding by them.
The Bottom Line
Key has experience and expertise on its side with favorable borrowing options, terms and interest rates that make it easy to overlook the company's shortcomings relating to customer service. The has such a strong list of offerings and products making it a great option to look into if you are in need of a , especially if you are already a member of Key . If customer service is at the top of your list of things you look for in a , then you may want to keep looking for a company that can better meet those needs.
Review Source
James Koller Reading, PA
2 years ago
