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Blue Trust Loans

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119 User Reviews

4.0

Overall Score

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LAST UPDATED: September 3rd, 2021

Blue Trust Loans is an installment loan company that offers a payday loan alternative of up to $3,000 cash, repaid over a six-month period. It is owned and operated by the Lac Courte Oreilles Lake Superior Band of Chippewa Indians of Wisconsin, a federally-recognized sovereign government American Indian tribe.

Although the tribe claims sovereign immunity to state laws, customers claiming predatory lending can still contact the Consumer Financial Protection Bureau (see below).

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Attention: In 2014, a US District Judge ruled that the FTC has the authority to regulate certain arms of Indian Tribes, including payday loan companies operating under Tribal Law.

If you feel that you have fallen victim to a predatory lender, even one claiming Indian tribal affiliation, we advise you to file a complaint with the Consumer Financial Protection Bureau.

Continue reading for pros and cons and Blue Trust Loans reviews from real customers.

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The Good

Repayment Terms

Blue Trust Loans offers funding of up to $3,000. Because Blue Trust Loans offers personal installment loans, the repayment terms are six months long with anywhere from 6 to 24 payments, depending on how frequently a borrower is paid (monthly, bi-monthly, weekly).

The borrower can pay off the balance in full at any time without incurring any early payoff fees. The stated interest rates range from 471.78 percent to 841.45 percent APR, which is much higher than other installment loan lenders.

Like online payday loans, applying for online installment loans is quite easy. The application process consists of three sections and asks applicants for the following information:

  • Personal information — name, social security number, email address, birth date, phone number(s), address, requested loan amount
  • Source of income information — employer name and number, how often and how paychecks are received, net amount per paycheck, dates for the next two paydays
  • Bank account information — account type, routing number, account number

No Credit Score Required

While a credit check is not required to be approved for a loan, Blue Trust Loans does ask if an applicant has or is planning to file for bankruptcy and will not issue loans to debtors in current or soon-to-be-filed bankruptcy cases.

However, because there is no credit check, a Blue Trust Loan can be a good option for those with damaged or bad credit, or even no credit history at all.

Club Blue Rewards

Blue Trust Loans has an installment loans loyalty program, Club Blue, that rewards you for making on-time payments and paying your loan in full. There are four rewards tiers, offering borrowers bigger loans, longer terms, and better rates:

  • Blue tier — loans up to $1,850 with up to 270 days to repay
  • Silver tier — loans up to $2,500 with up to 270 days to repay
  • Gold tier — loans up to $2,750 with up to 300 days to repay
  • Platinum tier — loans up to $3,000 with up to 300 days to repay

You can become a member of Club Blue when you apply for a loan, and you can easily progress through the rewards tiers by paying your loan in full with no late payments and returning to Blue Trust Loans if you need to borrow money in the future.

It is important to note that not all customers will qualify for the maximum loan amount, and some borrowers may not qualify at all.

Customer Service 

During normal business day hours, a representative will contact an applicant within an hour after the application is completed (sometimes even within a few minutes) to verify the information, and loan approval can be received at that time. The cash loan can be deposited into a checking account as soon as the next business day.

Blue Trust Loans provides a general phone number, mailing address, physical address, email address, and an online email form for contacting customer service. The company also has an advanced customer service phone number and email address, and a loan processing phone number, fax number, and email address.

Emails are answered quickly and the company's general phone number sends callers directly to a customer service representative. However, it should be noted that getting specific information on the company's short-term loans without having already submitted a loan application can be difficult.

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The Bad

Lack of Transparency

Although Blue Trust Loans does provide some information about their interest rates and fees, the financial responsibilities of the borrower is not clearly stated on the company's website.

High Rates

Blue Trust Loans' rates are much higher than you might see elsewhere: 471.7864 percent to 841.4532 percent APR.

Because Blue Trust Loans specializes in short-term installment loans, meaning that you will pay off your loan much sooner (generally in no more than 300 days) than would be expected with a traditional personal loan lender where loan terms can range up to five years or more, Blue Trust Loans' rates are much than other lenders.

Fees

The loan application is free to fill out, but it is uncertain whether or not there are additional origination fees, late fees, or other finance charges.

How interest rates are applied to a loan is unclear, but because payments are stretched out over six months, borrowers will almost certainly end up paying a large amount of money in interest on the short-term loan.

Blue Trust loans states that all of the specific terms of a loan, including any additional fees, will be set forth in the loan agreement, and borrowers are highly encouraged to review the loan agreement thoroughly before signing it.

Company Shares Customer Information

Blue Trust Loans very clearly states in its Privacy Policy that it can and will share customers' information with other companies starting 30 days from the date the information is received. However, reasoning for doing so is unclear.

The lender also states that it will continue to share customers' information even after they are no longer customers of Blue Trust Loans. There is a phone number borrowers can call to limit what information is shared and how, but they can limit only certain types of sharing.

While the transparent disclosure is admirable, customers should be aware that they will most likely receive marketing calls and emails from other online lenders after applying with Blue Trust Loans.

There are several other loan lenders with similar names or website addresses, such as Blue Trust Loans at bluetrustloans.com and Blue Trust Loans Reviews at bluetrustloansreviews.com. Customers should be sure to reach the correct company for the best service.

Negative Customer Reviews

Although Blue Trust Loans reviews are currently limited, the majority of customers give the company 1-star. Common complaints from customers include paying much more than the amount they borrowed, as well as difficulties communicating with customer service.

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The Bottom Line

For those looking for a small personal loan with a short loan term, Blue Trust Loans is a good option. However, you should keep in mind that loans have a high interest rate, much higher than other personal loan lenders. 

Although Blue Trust Loans provides customers with several reliable ways to reach its customer service department, it does not appear to be completely upfront about what customers pay for interest rates and fees until a borrower has completed an application.

Additionally, the Blue Trust Loans' privacy policy clearly states that it will share customers' information with other companies, even after a customer's account has been closed.

It is also important to note that the company suffers from numerous complaints and allegations of predatory lending practices.

We do not recommend applying for short-term loans with this direct lender at this time.

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Star Rating

2.5

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119 Reviews

Review Breakdown

5 grade

33%

4 grade

4%

3 grade

0%

2 grade

2%

1 grade

61%

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MichelleConners Las Vegas, NV

I am very thankful that your company exists. I appreciate how easy you make it get much needed funds in an easy and quick manner. I paid off my most recent loan early and the representative that took the payment was upbeat, friendly and professional. She made me feel important to your company and appreciated me. I recommend your services to friends and family with confidence you will take care of them the way you have always taken care of my needs. Thank you for all you do.

2 months ago

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Reply from Blue Trust Loans

Hi Michelle, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff was friendly, helpful and especially that we were able to make you feel appreciated because we do value you. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 19th, 2021

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Cynthia Ellicott City, MD

I was pleased with the service I received everything was explained to me no tricks. Customer Service Is Excellent. I wound recommend Blue Trust To Anyone. You All Are Definitely On My A List

1 month ago

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Reply from Blue Trust Loans

Hi Cynthia, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that we offer excellent customer service, that everything was explained to you and that you would recommend us. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Aug. 5th, 2021

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J-Santi Sanford, FL

When I applied for a small loan, It was really quick and smooth. I immediately paid the loan back with no issues whatsoever. The customer service rep were really pleasant and scheduled my total payback of the loan with no problems. I would use them again in the future. The only drawback is the interest rates are high, but for me who just needed a quick loan it was fine.

2 months ago

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Reply from Blue Trust Loans

Hi J-Santi, Thank you for commending our effort with your 4 star rating! We take pride in having great customer service. It is so great to hear that our process is quick and that you received great service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 19th, 2021

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Sylvia Mission Viejo, CA

I needed money and I called blue trust loans…fast and very professional!!! Although the the interest is high I was able to get the funds I needed with the option to pay back sooner with low interest fees!!! Thank you Blue Trust Loans!!!

2 months ago

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Reply from Blue Trust Loans

Hi Sylvia, You're very welcome! Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that we provide fast and professional service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 8th, 2021

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Billy Indianapolis, IN

Always been good been customer now better then five years never had issue service has been well over the years I would recommend them to family & friends

1 month ago

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Reply from Blue Trust Loans

Hi Billy, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that you have been with us for the past five years and that you never had any issue. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 21st, 2021

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Elzie Rose Elgin, IL

Blue Trust Loans has enabled me to get through some tough financial hardships during this pandemic. When my company shut down for a couple of months in the beginning my Bill's where stacking up while waiting for unemployment to start Blue Trust Loans bridged the gap and allowed me to stay on course with my financial obligations bridging the gap. Blue Trust Loans was easy on the approval even though my credit isnt the best they came through for me. I now have used Blue Trust Loans a second time to take my family on vacation. I highly recommend Blue Trust Loans.

4 months ago

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Reply from Blue Trust Loans

Hi Elzie, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that we were able to assist, especially during the pandemic, and that our process was easy for you. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

May. 7th, 2021

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ALBERTA Shelby, NC

Excellent customer service provided each time I called. I have been thoroughly appreciative of the service provided in my time of needs.

1 month ago

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Reply from Blue Trust Loans

Hi Alberta, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear we offer excellent customer service at all time. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Aug. 5th, 2021

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Mary J Jim Chinle, AZ

I like the fast service when I requested for a loan. Customer service was excellent. I would stay with this company as long as available. You are the best.

2 months ago

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Reply from Blue Trust Loans

Hi Mary, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that we provide excellent and fast customer service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 8th, 2021

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Ruth M LeeMarkel Belleview, FL

There was an error in my electronic signature. I got back to them and they corrected the problem in an hour. I received my loan the next day

1 month ago

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Reply from Blue Trust Loans

Hi Ruth, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that we were able to resolve the issue in a timely manner for you to receive your funds the next day. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Aug. 5th, 2021

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stephen stankiewicz Philadelphia, PA

the representative made me feel comfortable and did not ask to many questions. they are understanding and always great to work with you. I recommend blue trust to help needs.

3 months ago

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Reply from Blue Trust Loans

Hi Stephen, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff is always courteous and that you felt comfortable and respected when experiencing our efficient service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 7th, 2021

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Maria Z Las Vegas, NV

The representatives are amazing and so thorough. They made the process so easy and I'll definitely be returning to Blue Trust Loans whenever I need a loan. 👍

3 months ago

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Reply from Blue Trust Loans

Hi Maria, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff is amazing and that the process was easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 7th, 2021

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Nena Swanson North Las Vegas, NV

Loan process was simple. Great customer service. Will use again if I ever need a loan.

1 month ago

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Reply from Blue Trust Loans

Hi Nena, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that the process was simple, our customer service was great and that you would use us in the future. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Aug. 5th, 2021

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Stephanie Frazier Winston-Salem, NC

I have never had a problem with this company. They are always helpful. Great customer service.😊

1 month ago

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Reply from Blue Trust Loans

Hi Stephanie, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that you never had any issues, that we are always helpful and offer great customer service. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Aug. 5th, 2021

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SAL Tracanna Collingswood, NJ

It was a really quick and easy way to get a loan. This is the best way to get money without having to leave your house!

2 months ago

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Reply from Blue Trust Loans

Hi Sal, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our loans are easy to receive and that we were able to explain everything concerning your loan. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 19th, 2021

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Jeannie Bond San Antonio, TX

Every agent I spoke to was very kind and patient. Yyeesss!! I had a challenging time creating a new password. It took a long time!! He was not upset or irritated with me at all!! It was very scary for me to take out a loan but everything worked out beautifully!! The girl who helped me when I paid off the loan was very friendly and personable!! Thank you to ALL of you!! Because of your compassion I will always choose Blue Trust if I ever need a loan again!! THANK YOU SO MUCH!!! MAY GOD BLESS ALL OF YOU!!!🥰🥰🙏

2 weeks ago

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Reply from Blue Trust Loans

Hi Jeannie, You're welcome! Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff is very helpful in assisting with all the steps needed to finalize your Blue Trust Loans and that you would use our service again in the future. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Sep. 2nd, 2021

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Larry Johnston Las Vegas, NV

I was charged for some items that didn't buy when I checked my website banking there were multitude withdrawals and overdraft s I needed a loan put me back Into the plus while the bank tried refund and changed my card. I read u messages telling me if I needed a loan. Call was approved receive the funds within the same day.The contract was one I couldn't refuse

2 months ago

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Reply from Blue Trust Loans

Hi Larry, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that we were able to provide funds within the same day and that our terms are irresistible. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 22nd, 2021

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Lee Marrin Austin, TX

I have had an overall pleasant experience. I have bad credit, could not get a loan through my bank, so I got one from Blue Trust. Of course they have high interest rates. I am guessing most people who took out loans with them could not get approved at any big bank. I knew going in I was going to ne paying extremely high interest but I needed the money. We do what we have to do sometimes. If you are going to deal with a loan company that is not a reputable bank or credit union, you pay high interest. They sent me all the paperwork explaining the interest on my loan. I read it and still agreed like I am assuming the rest of you did. Giving a bad review for something you read and agreed to is not a reflection of Blue Trust. They were very open with what I would be paying. We agree to it at the time because we are probably in a desperate situation. Do I like having to take 6 months to pay back a $300 loan. No but I signed and agreed to it. The responsibility falls on me when it comes to the amount of money I need to pay back.

2 years ago

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Robert Pizor Summerville, SC

I have never had a problem with them. I borrowed money on a couple occasions, told them I wanted to pay it in full the following payday, the charged me 29.50 plus the loan amount on the date I agreed to and that was that. To many people request to much money and then it's somehow the loan company fault when the can't pay it back or getting charged high interest fees. Don't borrow more then you can afford and always pay it back on next payday and you won't be belly aching a predicament you got yourself into. Just saying.

3 years ago

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Patti Gonzalez Los Angeles, CA

Even though we had some computer cliche they were still able to get me the funds on time

2 months ago

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Reply from Blue Trust Loans

Hi Patti, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that you received your funds in time. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 19th, 2021

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Michelle Mccray Hyattsville, MD

They customer service people are very helpful

1 month ago

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Reply from Blue Trust Loans

Hi Michelle, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff is very helpful. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Aug. 5th, 2021

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Suzanne Dowe Los Angeles, CA

I’ve had a couple emergencies crop up in the past year and each time I was able to quickly get a loan from Blue Trust. No fuss...easy access and very friendly and knowledgeable service staff. I would recommend Blue Trust to my friends.

2 months ago

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Reply from Blue Trust Loans

Hi Suzanne, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our process is easy and that our staff is friendly. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 22nd, 2021

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Ezel Wright Detroit, MI

When a emergency came and i needed extra money Blue trust was there for me. Thank you Blue trust

2 months ago

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Reply from Blue Trust Loans

Hi Ezel, You're welcome! Thank you for commending our effort with your 4 star rating! We take pride in having great customer service. It is so great to hear that we were able to assist in your time of need. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 19th, 2021

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Cathy Rucker Hattiesburg, MS

This company is great to work with, people friendly. An easy to work with on payments

3 months ago

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Reply from Blue Trust Loans

Hi Cathy, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff is friendly and that our company is great and easy to work with. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

May. 24th, 2021

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Tina Turner Skiatook, OK

Blue trust is always there when I need them with fast friendly next day deposits with chances to lower your payments

4 months ago

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Reply from Blue Trust Loans

Hi Tina, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear we are always there when needed, providing quick cash with the opportunity to lower your payments. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Apr. 22nd, 2021

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Camaro Carr Barberton, OH

Terrible. Horrible. Customer service is never available when needed

1 week ago

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Reply from Blue Trust Loans

Hi Camaro, Thank you for sharing your feedback. We value your opinion and are eager to learn more about how we can improve your experience. Please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4675 or email us your thoughts directly at [email protected]

Sep. 6th, 2021

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SANDRA ALONSO Houston, TX

Quick response , easy to fill out paperwork

2 months ago

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Reply from Blue Trust Loans

Hi Sandra, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our process is easy and we responded quickly. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jul. 19th, 2021

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Lad Port Charlotte, FL

The process is quick and easy. The loan processors are friendly and competent.

3 months ago

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Reply from Blue Trust Loans

Hi Lad, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our staff is friendly and that the process is quick and easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 7th, 2021

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T Schnacker , OR

The best loan company helpful staff who are very polite and helpful I would and do refer my family and friends

6 months ago

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Reply from Blue Trust Loans

Hi T Schnacker, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear our staff is helpful and very polite. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Mar. 5th, 2021

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Arlene Kanady Moscow, ID

The friendly and fast service, I have been a customer for a number Of years and have always had a good experience 👍👍

6 months ago

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Reply from Blue Trust Loans

Hi Arlene, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear you are a long time customer! Also that our staff is friendly and you receive fast service . Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Feb. 25th, 2021

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Kayla Koeppen Columbia, MD

You will end up paying more than triple what you borrow. And with a biweekly payment of $204, only $24 will go toward your principle, while $180+ will go towards interest. That’s $48 a month towards principle and $360 to INTEREST! Plus, when i went to pay off my principle, they told me I owed more ! I got this loan to pay for part of a parents funeral, and they wanted me to pay extra?? Which was t even on my account screen. Ask me to pay more than what’s written in my account? After arguing with a few customer service reps I spoke to an “Omar” who placed my “Last Payment” of $750 ( understand that i took out a $800 loan and had been paying on it for 6 months already) And i have stilllllllllll been getting phone calls and messages about owing more. My “account” on their website no longer exists. Plus I know that they record phone calls bc during my conversation with Omar, he stated the fact that i had spoke in a prior call saying that i would close my bank account so they couldn’t take any more money out, yet call me everyday asking for more money and when i point out the fact that i made my last payment with Omar, and they could listen to that conversation, they hang up and call again. I will not be using this loan option and i strongly push you to find another company !

1 year ago

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Reply from Blue Trust Loans

Hello Koeppen, We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of our loans, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement which also includes all the repayment options available, you can do so from your account page on our website www.bluetrustloans.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4675 or email us directly at [email protected] for further assistance.

Jul. 15th, 2020

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G Singh Yucaipa, CA

This company is horrible compared to its competitors I went through a company called loanme.com and I borrow $2700 and I paid it back in the same amount of time (1 month) and they only charge me $110 in interest...I borrowed $550 from Blue trust loans and in the same amount of time (1 month)they charge me $$285 I couldn’t believe for a $500.50 loan that they were trying to charging me $300 a month it’s like geez half of the loan a month interest I have paid the first payment of $75 my second payment was $148 then I paid off the loan for $612 thank God I realize that I needed to pay this loan off immediately... I hate that when I went to pay off the loan the lady tried to get me to pay it off on my next payment date instead of saving me money and doing as soon as possible this company is horrible and trying to scam you....Don’t do Business with them Please you’ll regret it like everyone else

2 years ago

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Brutus Chico, CA

Blue Trust quickly impressed me with how fast and knowledgeable the caller reached me. However, I explained that I needed to correct some info during the final application review and I explained their software forces people to give less-than-perfect answers because they do not allow duplication of accurate information. AFTER telling me I was approved and all I needed to do was SIGN the contract digitally, she rejected the loan. So this POS organization has my bank account, routing number, SSN, everything they need to defraud me. This organization is a fraud and will be reported to the BBB, FTC, and anyone else I can think of.

2 years ago

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Unknown Customer Lillington, NC

When I applied for a loan with Blue Trust Loans. They said I was approved for $440. But I took a lower amount. The lady on the phone talked so fast. But she gave me the pay off for the $450. Not the amount I decided on. I have no idea how much I'm paying back nor how much to pay if I want to pay it in full. They said they would email me my contract and I never got one. It's very hard to get in touch with this company. But they have no problem taking your money. Since I don't know how much I'm supposed to pay back. They obviously can keep taking from my account as long as they want. Don't do business with them. They're not honest and they hid your paperwork from you

2 years ago

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Matthew Palm Coast, FL

First there customer service is excellant , now the truth this company does NOT provide information to the THREE major credit bureau's , second YOU MUST understand you will be borrowing at a high rate . For example if you have $900 dollars left to pay on a loan You MUST remember you will still have to $1300+ to pay the loan off. REMEMBER TO PAY ON TIME or it goes much higher . This is a legit company SO THINK over your finances before you borrow , then REALLY ASK YOUSELF is this worth it. If you can't afford it DON'T BORROW.

2 years ago

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Deborah Leblanc New Durham, NH

I decided to pay off the balance of the loan I had been paying on since 9/18, I was extremely shocked to find I owed still the a amount of the loan amount I had in the first place after paying since last September I have been a returning customer with good rapport and upfront description of the loan amount and percentage rate. Unfortunately for me I needed the loan at a very stressful time. I was not informed that to loan 1400, I would be paying roughly 4000. dollars if that had been explained to me I would have decided that was a very bad decision no matter how much I needed the loan. Since I was a two times returning customer I thought I would have better treatment. When I called to pay off the loan I asked the representative to let me speak to the manager after being dissatisfied with his rhetoric I asked to speak with his manager I was told that since I had already had two phone conversations that was all I was allowed. I cannot tell how disappointed and ashamed I felt for using this company I will never use them again for their shoddy treatment and encourage you to not ever use this company

2 years ago

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jj ung La Puente, CA

After getting a call with them and my bank, they said they needed my pay stub, I email them my pay stub. A different specialist called me saying they need to go over with my bank. I told her I already did with your previous agent that contacted me, she insisted on that I need to do it again. So I did, after going through the process all over again, they said my 2 weeks pay stub was not inconsistent which is what I have for the past 6 months. She said she spoke to the supervisor, they can't approve the loan. It was such a waste of everyone's time and my information was giving to them. Stay away, there are many better options out there.

2 years ago

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Robin Irizarry San Francisco, CA

Blue Trust Loans took all of my information, talked to my bank while I was on the line to confirm my direct deposits (which I have been getting every 2 weeks for iver 20 years). They told me I was approved and then called me every 2 hours requesting pay stubs and then wanting to call my bank with a second totally different loan "specialist". At 9 o'clock at night they denied my loan after talking to my a bank and getting every bit of my info. The supervisor refused to give me a full name in the end even though he had all of my banking and id information. I was approved in 1 hour the next day by a competitor no hassle. They are a scam, they want your info to sell to other companies... this is how they make money off of you far beyond the interest.

3 years ago

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Disatisfied Customer St. Petersburg, FL

While borrowing $1200 was easy from this company they failed to explain the almost 800% interest rate. The first payment of $210 was due 4 days after I received the loan. I was told I would have 24 total biweekly payments & could pay the loan off at any time during the 6 month term. They also failed to mention that the following 23 payments would jump to $381. After 2 weeks of getting the loan I contacted the company to pay $600 towards the principal. I was informed they would only take a full payoff, only on my payment due date & payments could not be made towards the principal. If I had taken the 6 months to pay back the loan I would have paid over $4300 for a $1200 loan...in 6 months. I paid off the $1200 in 3 week costing me over $600 in interest. None of this was explained to me when getting the loan. I’m not sure how this isn’t criminal. BUYER BEWARE...WORSE THAN LOAN SHARKS 👎

3 years ago

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Karen Reid Longmont, CO

I have made a formal complaint against this company, and I urge others to do the same. If you take out a loan, if you want to make a payment TOWARD the loan, they will not take it. It's either pay the loan off or nothing. I borrowed $1500, and they made me wait until the 1st of the next month to pay $1200. Then they told me the payoff would be $1078 on the first of the next month. And if I don't pay it off? Even though I now owe significantly less having paid $1200, I STILL would have to pay more than $500 a month on INTEREST. I'm paying this wicked company off, then I hope to meet them in court. You see, they are a "rent a tribe" outfit--so they can escape state usury laws. You need to avoid this rip off company like the plague!

3 years ago

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Kristin Schulz Escondido, CA

If I could give this company a big fat 0 I would. Horrible customer service! They have no clue what they're doing. I filled out my information online provided all income sources as directed. I sent what they requested to verify only to be called back and told I was approved for a lesser amount because I was not truthful on my application. The first representative had no clue how to handle my questions. I had to ask for a supervisor (Cindy) and she too had no clue. Both representatives were passive not delightful and no once did they seem to care they were blatantly tell me I was lying about my income. Nor did they seem to care that I was clearly offended. Maybe if they had any personalities at all they would know to use fact finding questions to resolve an issue and keep a customer happy. By the looks of the other comments it doesn't seem they will ever get it. Don't do business with this company, they'll belittle you and call you a liar.

3 years ago

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Not necessary Eastpointe, MI

Dishonest! Liars! I specifically asked Luanne about the interest rate upon applying for the loan. She never gave me a straight answer, stating the details were forthcoming. Never happened. Ben told me they sent emails with all the details outlined. No emails. He said a document was emailed outlining the interest rates before I signed for the loan. Not true. There should be a class action suit against them so that we all get our money back. Amazing how Better Business Bureau backs them. They will reap what they sow and they will not be in business much longer because of their deception.

3 years ago

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marion Pompano Beach, FL

i have taken out a few loans with this company and at first i was pleased with them,But as of lately i am not the staff is very rude they are not honest.I spoke a rep about maybe taking out a loan in the near future. Well after that call i kept receving call after call on trying to get me to take out a loan..So after countless calls and the promise of a 50.00 gift card in i 48 to 72 business hours lets just say that was 3weeks ago and counting.Every time i call i get a different lie.So after i pay my loan off i dont think i will use this company again not because of the high rates but because of the dishonesty.

3 years ago

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Christy

This company is a total scam and wont even negotiate with clients in reducing pay off loan. They just love taking away money from your bank and charging huge amount of interest! You feel youre being robbed off and their customer service is useless and supervisors are incompetent ! Way too incompetent! I was trying to pay off my loan one time and they dont offer any discount at all and will drag you to following the payment dates so they can keep stealing money from you for a fraction that you borrowed. Its such a shame! I don't think a business like this wont operate for a while . They're heading to a huge downfall due to a bad business they make . Shame on you, greedy company!!

4 years ago

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C.H. Vero Beach, FL

MISINFORMED, MISLED, LIED TO, UNETHICAL, CRIMINAL, INHUMANE WOW ..This is absolutely the CRAZIEST thing I think I've seen anyone OR a COMPANY get away with....Due to Blue Trust Loans being a "Tribal Company" and they are basically "untouchable" due to TRIBAL LENDING LAWS....This IS SOOOOO UNFAIR to the citizens that fall for this outrageous, absurd contract they have with a pay back interest of up to 4 or 5 times the loan amount...What kind of person in their "right mind" would actually agree to this..??? well...I did..and I didn't even think anything like this was even POSSIBLE.. WOW .....I was completely MISINFORMED by this company..Not getting another penny from me....Horrible people

4 years ago

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Maria Union City, NJ

After listening to the rep. go on and on and eventually making a decision based on the info she spewed, I found out this company is not legit. I ended up stopping payment on the debt and speaking to my attorney. I never received any copies of the documents I signed nor did they ever advise me they were doing business under two or three DIFFERENT names...then after speaking with one of my bosses who worked with the Attorney General's office in my state, looks like this company IS NOT EVEN LICENSED TO do business in Jersey. I would have never accepted the offer had I known any of this...I researched for hours before I decided this company made the most sense, but, about a day or so later, little things started to nag me about this company, the first being the different names...the lack of reply to my emails, which I took directly off their alleged website.

5 years ago

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Joyce mcguire

I spoke with a rep over the phone trying to get a very small amount of funds asking if they do hard pulls or soft pulls. The rep assured me no credit check is done because too many credit checks decreases the credit score. I didn't want that to happen. So after giving the rep all of my personal infor. He placed me on hold for 2 mins only to find out I was not approved. Which makes me wonder if a credit check was performed. And the fact is I know why I wasn't approve and its not because I don't pay my bills because they are paid all time. I am further investigating this company with my attorney. I Just hope the rep was true and didn't lie. Otherwise, further action will be taken.

5 years ago

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TheUser710 San Jose, CA

Legit but expensive paid it back asap coulda held it

2 months ago

Blue Trust Loans Logo

Reply from Blue Trust Loans

Hi, We appreciate you sharing your feedback. We realize this can be an expensive form of borrowing. With this in mind, we dutifully inform all customers about the terms of their loan. We have representatives who can explain the loan terms and answer any questions. Plus, our loan agreements specify the overall cost of our loans, APR, and payment schedule in the “Customer Installment Loan Agreement” section. If you would like to download a copy of your loan agreement which also includes all the repayment options available, you can do so from your account page on our website www.bluetrustloans.com. If you have outstanding questions or concerns, please contact us from 7AM – 7PM CT Monday through Friday at 855.201.4675 or email us directly at [email protected] for further assistance.

Jul. 8th, 2021

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Cassandra Keel Fort Lauderdale, FL

Great company it was easy to be approved

3 months ago

Blue Trust Loans Logo

Reply from Blue Trust Loans

Hi Cassandra, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that our approval process is easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 7th, 2021

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Lauren Smith Nashville, TN

Great! Easy to do. Fast deposit into your account!

3 months ago

Blue Trust Loans Logo

Reply from Blue Trust Loans

Hi Lauren, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear that the process is fast and easy. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Jun. 7th, 2021

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I P ,

Always great service and great payment plans. Never had an any issues with this company

6 months ago

Blue Trust Loans Logo

Reply from Blue Trust Loans

Hi, Thank you for commending our effort with your 5 star rating! We take pride in having great customer service. It is so great to hear we always provide great service and payment plans. Anytime you have any questions or need any assistance with your account, please do not hesitate to contact our friendly staff at (877) 770-2682.

Mar. 22nd, 2021

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