Best Egg

I have dealt with Best Egg three times for various purposes. Each time I got great rates and very quick turn around. Probably the easiest loan service I've ever used.

Horrible Customer Service – Huge Fees – High Interest Rates Best Egg hounds people to apply every month, in my case for over a year. They carefully to tease to apply using low interest rates like 5.99% and then switch it up with higher rates like 18.9% through the application process. So you think they can save you 2-3% and you continue on only to find a HUGE processing fee added to the loan. Example: $3000 loan = $350 fee you will pay interest on or 11+% in my case. If you continue through the process they will ask for tax returns, pay stubs, SS statements, avoided check, and possibly more for verification. After you scan and upload all the documents, don't expect much in the way of communication. You might receive an email telling to check your Dashboard for loan status. Days can go by with no word from them so you log on to your account and check the status. If you have a question expect long waiting periods and when you finally reach a Best Egg agent, they will refuse to tell you anything other than your loan in pending, approved, or closed. They don't use the word “Declined” they use the word “Closed”. My Dashboard said, “Declined for Insufficient Documentation". I think they need additional information and contact them. I wait and I wait and I wait for an agent. Finally get a person, verify the account, mention the dashboard message, and ask what is needed. The Best Egg agent says, "The loan is closed" in a very negative tone. I ask what this means. She says, "It's closed, the loan was not approved. I asked the reason. This is where she became very rude, snotty even, you know the type, highhanded and arrogant, then agent repeats, “the loan is closed". I asked again what the reason was and if Best Egg needed more documentation. This time I get the silent treatment. Dead silence. I heard nothing but the sound of their breath and background chatter. I asked if I would be receiving something in the mail and they said "yes". I asked to speak to a Supervisor and with the sound of "huff" I was put on hold where I waited and waited and waited once again until I was connected to a supervisor who proceeded on and on with a convoluted explanation full of loan jargon without really saying anything other than that “the code” indicated that the income was lower than what was needed for the loan. I was declined with a 50K-60K income, not heavily in debt, good credit rating, nothing ever late, no charge offs, etc. I just bought a house last October and was approved for a 30 year fixed at 3.1%. Hope this review helps others considering this company.

The complete process was quite easy,and I received my loan much quicker than I thought. I would recommend Best Egg to anyone who is looking for a loan.

Your employees were very polite and professional , customer service goes a long way contributing to the success of a company. thank you russell s ladd

I was amazed at how fast and easy it was to get approved. It was the one option to lowering my credit card debt that made the most sense. Thank you all.

I'm not even sure if this company really gives out loans. Every few weeks or so I receive an offer in the mail from them saying I have been pre-selected for a loan of up to $40,000. In the beginning I started asking for a modest size loan, in the $15,000 range, and I was denied. The next time I received an offer I went down a bit to $10,000. Denied. I just got another one in the mail today, and I tried doing it for only $4,000. Denied. It said my credit score was 709, and my income is over 10x the amount of this loan. I just wish there was someway to stop them from sending me this junk mail in my mailbox because clearly I'm never going to be approved.

Gave me a quick and clear summary of the pros and cons. Positioned me to feel better informed and more confident as I proceed with the borrowing process.

applied for 7000, approved in 1 day had money in three days, not much in the way of needed info, fast service, very happy, merry Christmas to the people of work at best egg, ty again

Received an application and was approved after submitting their required documentation. Everything was handled in a very professional manner. Payments are on a fixed rate and within my budget while reducing my debt ration.

Loan was quick, effectively and absolutely no hassle

Easy to fill out application. Very rapid response.

Easy and transparent. I would recommend to others

Amazing Service! Had my money unbelievably fast!

The speed and ease. The rate and monthly payment.

super helpful called right when i needed help

The Best Egg process was very quick and easy.

The process was very easy and fast! thank you.

I am thankful for the loan with best egg

The ease of which the loan was applied for.

Application process was easy to understand

Quick, easy and very kind and professional.

Efficient, amazing customer service and same day funding!

Very quick! No hidden fees. Very happy.

great easy very nice experience great company

Service was quick. The staff was friendly and supportive.

like how fast it was. and a great company

Nice people to work with, Fast and easy...:)

Great, fast, easy, would refer to friends

Very simple and easy process. Money directly available

Everything was great 👍 they approved my loan

Great customer service and user friendly account