Voya Financial Logo
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4.4

Overall Score

LAST UPDATED: September 20th, 2022

Voya Financial is not a recommended life insurance carrier because of customer complaints left on Best Company. While it's not a recommended company, it does have nice options if you're an employer looking to add a life insurance plan to your employee benefits package. It has earned high financial strength ratings and offers term and permanent policies.

Voya Financial also provides financial services like planning and advice in addition to employer-offered life insurance products. It also offers other products and services, including annuity products, IRAs, retirement plans, employee benefits, and college savings.

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Top Ranked Companies

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The Good

  • High Financial Strength Ratings
  • Term Insurance Coverage Available
  • Permanent Life Policies Available
  • Customer Service Information

High Financial Strength Ratings

Voya Financial has earned high financial strength ratings from well-known ratings agencies. Voya Financial has several different insurance companies:

  • Voya Retirement Insurance and Annuity Company
  • Midwestern United Life Insurance Company
  • Reliastar Life Insurance Company
  • Reliastar Life Insurance Company of New York
  • Security Life of Denver Insurance Company

All companies received an A+ rating from Standard & Poor's in May 2019. Some of the insurance companies have also been rated highly by Moody's, Fitch, and A.M. Best. High financial ratings are a good sign because they indicate the insurer's ability to meet its claims obligations to clients.

Term Insurance Coverage Available

Voya Financial offers term life insurance that employers can include in their benefits package. Term life insurance only offers coverage for a set period of time. Voya Financial's term life insurance includes an accelerated death benefit if the insured receives a terminal illness diagnosis.

Voya Financial also offers support services for beneficiaries. These services offer financial advice to beneficiaries.

One of the biggest concerns of only purchasing life insurance through your employer is that the policy typically ends once you leave for another opportunity. With Voya Financial's life insurance, you may be able to retain your life insurance coverage even if you take another job.

Permanent Life Policies Available

Voya Financial also offers whole life insurance that employers can offer employees. This policy is designed to be lifelong. With whole life insurance you can benefit from the cash value accrual you can access while living.

Like the term life insurance policy, you may be able to continue if you leave your current employer.

Voya Financial does not state whether or not an accelerated death benefit is available with this policy.

Customer Service Information

Voya Financial provides customers with a phone number and online email form to reach their own customer service agents. Both methods of communication are reliable and customers can easily reach a helpful representative.

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The Bad

  • Low Customer Ratings
  • Available Only Through Employers
  • No Universal Life Insurance
  • Limited Online Information

Low Customer Ratings

Customers who left reviews on Best Company gave Voya Financial low ratings. Complaints include difficulty with the claims process and payment, miscommunication on fees, and increasing premiums.

Many of these complaints came from people who purchased their own policies through one of Voya Financial's subsidiaries. While things may be different with its employer options, these concerns indicate that potential clients should proceed with caution.

Available Only Through Employers

Voya Financial's life insurance policies are only available as part of employers' benefits packages. If you want to purchase your own life insurance policy, you'll need to consider other companies.

No Universal Life Insurance

Employers interested in offering a universal life policy to employees will need to find another insurer.

Limited Online Information

For those seeking information on life insurance premiums, you'll need to contact Voya Financial directly. Life insurance quotes vary based on the underwriting process. While it may be inconvenient not to have this information readily available online, you'll get the best information by talking to a Voya Financial insurance agent.

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The Bottom Line

Voya Financial is not a recommended insurance company due to customer reviews. However, it does offer term life and whole life policies that employers can include in their benefits package. If you're trying to buy your own life insurance, Voya Financial's insurance products are not an option. They are only available through employers.

Voya Financial gives customers some information on the website about  each life insurance product it offers. For more details about these policies, you'll need to contact Voy Financial yourself.

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Star Rating

1.7

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54 Reviews

Review Breakdown

5 grade

13%

4 grade

6%

3 grade

2%

2 grade

0%

1 grade

80%

Sentiment Criteria

Value

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Quality

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Service

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Trustworthiness

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